E L S U A ・ A blog by Luis Suarez
A blog about working smarter, not necessarily harder, through social networking, digital technologies
As you may have noticed from my social networking activities from last week, I decided to take a few days off, with the summer holidays, and head over to mainland Spain, to visit my family in León, where I was born and raised many moons ago. Although I’m from a small town nearby, this time … Continue reading Great Products Don’t Need Customer Service – “La Bicha”
Over the last few days I have been relatively quiet on this blog, more than anything else because I have been doing plenty of thinking, along with drafting a bunch of blog entries, on venturing to re-design and redefine the corporate workplace as we know it seeing the huge impact social computing is causing on … Continue reading The Tribulations of Customer Service with Opera
Over three years ago I wrote an article over here around the ‘Joy of Business Travelling’. I still feel pretty much the very same way about it as I did back then when I wrote it, but I guess I underestimated how draining it can well be if you embark yourself on a European Tour … Continue reading Social Business Is People to People Business – The #Movistar Story – Part Deux
And after 69 rather long, frustrating and somewhat infuriating days of a much anticipated wait … HABEMUS INTERNET! Yes!! You are reading it right. After nearly 2.5 months of waiting for Movistar to, finally, get their act together, I am now, at long last, properly online through my regular landline and its corresponding ADSL connection. I … Continue reading #Movistar – Who Owns Your Customers’ Problems?
Here I am, once again, incredibly frustrated and very irritated I got disconnected from the Internet last week Friday, as I blew up my monthly data allowance on my mobile phone for the zillionth time over the course of last few weeks. I got a bit tired of asking friends to use their wifi again and … Continue reading #Movistar – The Only Boss You Need to Pay Attention To
Today is, officially, my first day at work for 2015 after the Christmas holidays. I am writing officially on purpose, because after 61 days I am still waiting for Movistar (That Queen Between that always wants to get paid, but fails to deliver on customer service big time!) to come by my new place and install both the … Continue reading #Movistar – The Cost of Lying to Your Customers
Imagine if all of a sudden you decide to embark on an experiment where you try to figure out what it would be like to live without access to the Internet over a certain period of time not only for your day to day work, but also for your personal life. Complete switch-off from everything … Continue reading #Movistar Killed the Web Star
And nearly four months later… I am back to blogging. Again. And for how long this time around? I just don’t know. We will have to wait and see, but, I tell you, if I were to describe what 2014 has been like so far for yours truly, as we are coming close to its … Continue reading 2014, The Year That Was
A little while ago Courtney Hunt, from the talented Denovati Group, reached out to me through Twitter, and then LinkedIn, to ask me whether I would like to contribute to a book project they are working on to go and celebrate the World Wide Web’s Coming of Age, since this year, 2014, we all, collectively, celebrate … Continue reading The Humanity of the Web: Reflections of a Social Computing Evangelist
Life works in mysterious ways, doesn’t it? It comes and goes, never leaving you indifferent. It has got its own way of telling you when to stop, do plenty of thinking about why you were brought here in the first place and hop back into the train we all call the world to move on. I guess … Continue reading Let The Next Adventure Begin – The Origins
