E L S U A ・ A blog by Luis Suarez
A blog about working smarter, not necessarily harder, through social networking, digital technologies
A few months back I put together a blog post over here where I highlighted the fact that Great Products Don’t Need Customer Service by pointing out one of my favourite experiences I went through when I went back, where I grew up, for the summer holidays, and enjoyed some of the most amazing morcilla. And … Continue reading Johny and The Simple Truth of Service
And, finally, after “Social Business in 2013 – A Challenge” and “[…] – A Commitment“, here’s the last article of the series, where I will be focusing on “An Opportunity” for Social Business in 2013 (and beyond), more than anything else by touching base on a deeper level on what I covered at both of … Continue reading Social Business in 2013 – An Opportunity (Open Business)
Before we move further on in trying to address the final conclusions I shared on a recent blog post under the heading Social Business in 2013 – A Challenge, I thought I would go ahead commenting further first on that third piece from that recent CMSWire article that I published earlier on, where I talked about … Continue reading Social Business in 2013 – A Commitment
As you may have seen it already, once again, I am on the move. This time around to Zurich, Switzerland, to go and present at the Joint Alumni Conference – JAC 2012 event, perhaps on what may well be one of the most important and relevant speeches I may be delivering to date, around the topic of … Continue reading Social Business Is People to People Business – The Iberia Story
Now that I am done with my last business trip for the first half of the year, and will be taking a break from travelling till the second week of September, I guess it’s time to reflect a bit on what it has been like and perhaps share a few insights here and there on … Continue reading Becoming a Jedi Master – The Secret Art of Cultivating Online Communities #sbf12 #cmgr
In the past you may remember how time and time again I have mentioned how one of the main use cases from a successful Social Business would eventually be that one of customer service and customer support, although over the course of time you may have noticed how my experiences have been very lacking in … Continue reading Social Business Is People to People Business – The Movistar Story
As I am about to finish off my last round of business trips that I started by mid-May, and which I am completing beginning of next week till after the summer, having taken me to some wonderful cities like Rotterdam, Seville, Barcelona, London, Milan, Boston, Madrid and Seville again, I just couldn’t help reflecting on … Continue reading Social Business – *The* Ecosystem
There used to be a time when social business evangelists were perceived, mainly, as disruptors, to a certain degree, of any given status quo within the corporate environment out there at large. They were optimists, outrageous, somewhat heretic, true rebels at work, free radicals to some extent. Perhaps even a bit of hippie 2.0 in each and … Continue reading Dear Social Business Evangelist, Where Art Thou?
It’s been nearly two weeks already since the last time I put together a blog post over here, on purpose, and, yet again, another round of business trips is now done and dealt with. Phew! What a rush! As I have mentioned back then, this last time I participated in the Social Business Strategy Summit in London … Continue reading Reinventing Relationships with Social Business
Here is an interesting study that I have just bumped into a couple of days ago, and which may resonate with plenty of folks out there on the relevancy of Social Business in today’s corporate world. It is not a pretty one, for sure, but rather revealing perhaps on what’s still ahead for most of … Continue reading The Trials and Tribulations of a Mobile Knowledge Worker in a Social Business World
