Collaborating Externally with Your Customers: The Final Frontier of Enterprise 2.0

I have been working in the areas of Knowledge Management, Collaboration, Online Communities and Social Computing for over a decade and I do still remember the main concerns people had back then when wanting to collaborate with customers and business partners in an effective manner, or other people outside a company’s firewall, for that matter. Back … Continue reading Collaborating Externally with Your Customers: The Final Frontier of Enterprise 2.0