How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

If you have been reading this blog for a little while now, you would notice how there is a certain topic that keeps coming back time and time again, as one of my main key focus areas I have always felt would help advance our overall efforts of pushing the boundaries of our various different … Continue reading How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

The Future of Collaboration Lies in Human Resources AND Management’s Hands

A few weeks ago I put together the attached article for CMSWire where I tried to reflect on what I feel is the number #1 challenge for today’s corporations in terms of embracing a much more open, transparent, knowledge sharing culture through the emergence of social technologies behind the firewall. Indeed, Human Resources is right in … Continue reading The Future of Collaboration Lies in Human Resources AND Management’s Hands

The Trials and Tribulations of an Independent Freelancer – Your Online Bio Profile and Digital Footprint

It’s been a month since I last posted a blog entry over here and I am sure plenty of you folks out there may be wondering what I have been up to and everything, right? After all, leaving IBM after 17 years of dedicated work on topics I am very passionate about can definitely have a … Continue reading The Trials and Tribulations of an Independent Freelancer – Your Online Bio Profile and Digital Footprint