A few days back you would remember how, in a recent blog post, I stated that nowadays it seems it is becoming more and more difficult, and rare!, to find excellent customer service, as I was trying to share further insights on the recent fiasco I have gone through with[…]
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Who would have thought something so relatively simple and mundane as food would be the glue for your team(s) to work together more effectively? Who would have thought cooking together would provide just the perfect level of healthy friction you would need to help your team(s) members collaborate more openly and[…]
Ever since I went independent, nearly three years ago, there have been a few people who keep asking me, on a more or less frequent basis, why haven’t I put together a regular Web site where I could list and offer my services as an adviser on Social Business and[…]
Imagine if all of a sudden you decide to embark on an experiment where you try to figure out what it would be like to live without access to the Internet over a certain period of time not only for your day to day work, but also for your personal[…]
On January 20th 1997, while I was holidaying in The Netherlands, I started my adventure into the corporate world with a new job at IBM, as a Customer Support Representative for the Mainframe. 16 years later that adventure continues, and big time!, still having just as much fun as I[…]
As you may have noticed from my social networking activities from last week, I decided to take a few days off, with the summer holidays, and head over to mainland Spain, to visit my family in León, where I was born and raised many moons ago. Although I’m from a[…]