Community Management Fundamentals – Where Do I Start?

6 thoughts on “Community Management Fundamentals – Where Do I Start?”

  1. Luis – what a pleasant surprise this morning to see someone like you promote our work! It is immensely gratifying because we respect your perspective so much (and we love Nancy White too – she is an amazing resource in this space). One of our goals is to provide value to both our customers AND the wider network of people interested in online communities. It always means a lot to get recognition for our work. Thank you!

    1. Hi Rachel! Thanks a bunch for dropping by and for the kind feedback comments! It’s my pleasure to promote the really good work you guys are doing at the Community Roundtable; it’s folks like you, Nancy, Etienne, John Smith, and a rather long etc. of folks who make it really worth while engaging in online communities and get the best out of community members!

      I really look forward to learning plenty more from the stuff you guys are doing and surely look forward to that “State of Community Management 2011”, where I am sure we will have a bunch of surprises and ah-ha! moments! Keep up the great work! 🙂

  2. These are truly exciting times, Luis. It would seem there are similarities in our relative journeys over the last number of years.

    I began lurking in online communities back in 1998, and was actively participating in discussions/events by 2001. By 2004/5, I had started my own community, while moderating, administrating, and leading others. This activity often resulted in disciplinary action “up to and including termination.”

    Today, I’ve given away that first community I built, stepped down or retired from leadership roles in others in order to focus on building a new kind of community; an evolution if you will.

    Where my community pursuits once resulted in repercussions “up to and including termination,” today, they place me squarely on a knowledge management team for a 50,000+ employee organization, developing community and promoting meaning behind the firewall.

    I am looking forward to following along with this series of articles. The planet is digitally shrinking. We who believe in the power of multi-cultural, online communities to educate, activate, and empower individuals toward greater good are FINALLY in a position to get some of these ideas past the bean counters.


    1. Hi Brian! Finally, having a chance to respond to this thread! hehe Thanks a bunch for the feedback comments and for the information details. Yes, indeed, it looks like we are both coming along from a common background; funny how social networks work around getting people together with similar affinities without them not even knowing it! Truly amazing! Surely looking forward to sharing further insights on what I have learned on online facilitation and online communities over the course of the years. Think it’s going to be an exciting time, specially, now that communities are hotter than ever, right?

      Funny to see how online communities seem to be coming back in circles of attention time and time again; just like they were by the late 90s! And look now! Back again! Looking forward to it, once again! 🙂

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