Culture Clash in Office 2.0 – Provoking the Change through Communities

One thought on “Culture Clash in Office 2.0 – Provoking the Change through Communities”

  1. Hi Luis, I see this more as a clash of cultures in the sense of the organizational structure itself. About managers not understanding the utility of social networking, and computing, and hence, you would hear comments like … THat guy only does KM (assuming communities are part of a KM initiative).

    There are specific issues in specific job roles, though, which need to be taken into consideration … the BPO industry, for example … the metrics are about how many calls the agent takes … it becomes a chicken and egg situation … this wont reduce till agents start networking, and this networking wont be encouraged till this starts reducing. I think this is the conundrum we need to resolve.

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