Social Computing Guidelines and Why You Would Still Need Them

A few weeks back I wrote about the first of the 5 pillars I keep using with clients, time and time again, whenever they are embarking on the so-called Digital Transformation journey. Back in that blog entry I mentioned how having the right purpose is the main trigger to get things going. From there onwards it all … Continue reading Social Computing Guidelines and Why You Would Still Need Them

What Do You Sell?

‘What’s your own purpose then?’ That’s the main question I keep getting asked myself over and over again after I wrote about that very same topic a few days ago. ‘Is it still pretty much the same as when you were a salaried employee at a large IT firm? Or has it changed now that you’ve become … Continue reading What Do You Sell?

#Movistar – Who Owns Your Customers’ Problems?

And after 69 rather long, frustrating and somewhat infuriating days of a much anticipated wait … HABEMUS INTERNET! Yes!! You are reading it right. After nearly 2.5 months of waiting for Movistar to, finally, get their act together, I am now, at long last, properly online through my regular landline and its corresponding ADSL connection. I … Continue reading #Movistar – Who Owns Your Customers’ Problems?