E L S U A ~ A KM Blog by Luis Suarez

General Interest

Top 10 Tools for Learning 2016

Gran Canaria - Charca Maspalomas

Every year, and for the last 10 years, which is a huge achievement in this day and age, if you ask me, Jane Hart puts together this wonderful list of Top 100 Tools for Learning, where she encourages everyone to fill in a form, or tweet further along, or even create your own blog post, where you’d be listing your Top 10 Tools for Learning, indicating whether each of those tools would be fitting in under the following categories: 

  1. Top 100 Tools for Education – for use in schools, colleges, universities, adult ed 
  2. Top 100 Tools for Workplace Learning – for use in training, for performance support, social collaboration, etc.
  3. Top 100 Tools for Personal & Professional Learning – for self-organised learning

Now, I guess it’s never too late to dive in into such an interesting exercise that would definitely help you question how you learn, at work or in one’s own personal life. I mean, even though Jane has been running this exercise for a decade I think this is the first time I’m chipping in. I suppose better late than never, right?

The voting for this year is well under way and folks can cast their vote(s) till Friday 23rd, September 2016. So I thought for today’s blog post I’d put together my own list and share it further along. I can’t wait to see what that list would be like say, in 5 to 10 years from now, and whether my tools selection I’m sharing across today would differ much over time. Something tells me that a good number of them won’t even have a place anymore in the landscape of options I’d go for to accommodate my learning needs, but we shall see.

Needless to say it’s been a bit of a challenge as well to try to summarise my own Top Tools List for Learning down to just 10, more than anything else, because of how varied and mixed my very own learning needs and wants have become over the course of the last few years. So from the initial list of 40 different tools I eventually came down to the following 10 for 2016, where I have just selected them based purely on learning terms versus other key elements such as productivity, life hacks, curation, content management, etc. etc. 

I have also taken the liberty of adding a brief paragraph for each of the tools themselves to explain a little bit how I use them to help cover my learning needs, but I’m pretty sure that, over the course of time, I will be talking plenty more in detail about each and everyone of them, plus the other 30 I have left behind for now, in order to share across how I, eventually, get work done WHILE I learn, because that’s what matters at the end of the day, doesn’t it? Adapting to living live in perpetual beta, as my good friend, Harold Jarche would say… So here we go: 

Top 10 Tools for Learning 2016

  1. IBM Connections: [ Education and Personal & Professional Learning ]  Like I have blogged just recently, ‘Learning is the Work’, and since IBM Connections is where I spend nowadays vast majority of my time, while working with clients, it would be my number #1 tool for this year. And more than anything else, because, a long time ago, I realised that one of my main sources where my learning comes from is, basically, the clients I work with. They are my main source that keeps feeding my brain on a daily basis and that, thanks to them, plenty of the blog posts you see over here, in this blog, are direct reflections of those key learnings. At one point in time, I believed rather strongly that the moment you stop learning from your clients, that’s the moment that you are in trouble and it’d be a good thing to perhaps move on to better things. IBM Connections becomes then my number #1 Learning tool for 2016.
  2. Twitter: [ Education, Workplace Learning and Personal & Professional Learning ] Coming up, and pretty close, as my number #2 Learning tool, it would be Twitter. And for obvious reasons, specially, after I did a little experiment, which I blogged about under the heading ‘Is Twitter Where Connections Go to Die – The Unfollowing Experiment’. There will be a specific blog post coming up where I will talk more in detail about what has happened in the last year since I embarked in that experiment, but suffice to say that Twitter has become my main Personal Learning Network of choice and for absolutely everything, whether it’s work related, personal, global events, news items, etc. etc. It’s become my main glimpse into the Pulse of the Planet, as I used to call it back in the day. I have always sensed the moment I decide to leave Twitter behind, for whatever the reason(s), that’s the moment a little bit of me will die off as well. It’s become my preferred method of just pure learning, whether work related or not, just for the sake of it, which would probably explain a little bit further along why I’m so picky with it in terms of defining how I would want to use it to get the most out of it outside from the standards and expectations everyone seems to be conforming with.
  3. Slack: [ Education, Workplace Learning and Personal & Professional Learning ] Ok, I realised I haven’t blogged much about Slack per se, unless it’s been in connection with something else, but right now, for 2016, it’s my number #3 learning tool of choice and for multiple reasons… If there is a single word I could utilise to describe my own use of Slack, it would probably be flexibility, more than anything else, because I’m using Slack for work with different project teams, as well as participating in a number of different communities of practice, or of interest, as well as one of my favourite use cases, that one of a personal knowledge hub, but I will blog plenty more about it over the course of time, not to worry. For now though, it’s my number #3 learning tool for this year.
  4. WordPress (blogs): [ Education, Workplace Learning and Personal & Professional Learning ] It’s been powering this blog for over a decade and still going strong! It’s this blog that I have always considered an extension of my own brain, my own reflections, ideas and thoughts, along with experiences, about everything that I learn on a daily basis, so, of course, WordPress had to come up within the Top 5 tools list for learning and, in this case, at number #4. It’s also the main blogging platform that vast majority of the blogs I follow through my blogroll are using at the moment. To me, a non techie, it’s the easiest and most effective blogging platform out there, with a huge community to offer support and learning along the way and, above all, the most effective tool, in the long run, to help your manage your own personal knowledge. That powerful.
  5. Feedly : Education and Personal & Professional Learning ] Since I rely quite heavily on reading and commenting on different blogs, as well as receiving news items from different various Web sources, one learning tool that I just can’t do without, and which, in this case, comes up as number #5, is Feedly, my preferred RSS news feed reader. Yes, I still use RSS feeds and quite a lot! Remember them? From the good old days of the Web 2.0, it’s still very much alive and kicking and, to me, an integral part of my day to day learning activities to keep me in the know about what’s going on with the blogs and Web sites I am subscribed to. I mostly use Feedly on my iOS devices (both iPad Pro and iPhone), but on the Mac I don’t use Feedly, but Reeder, which is also available in iOS, where I’d only use it for when I’m offline for an extended period of time, like being stuck on a plane for several hours on a business trip. The great thing about RSS news feed readers is that there are tons of choices out there, and it’d be just your own personal choice to go for the one that works for you the best, pretty much like you would do with your own Web browser of choice. 
  6. Pocket [ Personal & Professional Learning ]: Coming up as number #6 is one of my all time favourite Apps, accessible via both the regular Web browser and iOS, it’s become an essential application to help me keep up with #longreads, or more in-depth items, I’d want to read and learn from with more pause and while disconnected, taking my time, allowing me to reflect on a deeper level what I am learning about. At the same time, and since not long ago, it acts as a superb tool for curation where you can recommend the best reads you may bump into that you’d want to share across, so your learning becomes everyone’s learning. It’s got a gorgeous user interface making the learning more focused on what you are reading, rather than trying to figure out the tool. Essential for the toread-later fans. 
  7. SkypeEducation, Workplace Learning and Personal & Professional Learning ] I think I may have been using Skype for well over a decade and, despite everything that may have happened throughout all of that time, it still remains within my top 10 list of tools for whatever the purpose. It’s the main learning tool I keep using on a regular basis for both audio and video conferencing, for podcasting, for vodcasting, for reaching out to people (either 1:1 or 1:many), so I can keep up with them and learn what they have been up to and despite other noteworthy efforts, like WhatsApp, Google Plus Hangouts, Blab, Viber, Tango, FaceTime, Zoom, Fuze, WebEx, Vyew, GoToMeeting, etc. etc. (It’s a far too long list already!) Skype is the only one I can continue to use reliably with good quality of both video and audio, and, most importantly, knowing it will always be there, while some others just don’t manage to pick up enough steam and therefore disappear into thin air over time, sadly. 
  8. Instagram / FlickrEducation, Workplace Learning and Personal & Professional Learning ] Back in the day, over 11 years ago, for number #8 I would have selected Flickr as my preferred tool to learn about how people live AND experience life, both on a personal and work levels. But in 2016, while I still use Flickr a fair bit, things have switched and I would now have to go for Instagram. It’s my photoblog where I try to share what I experience during the course of a given week, not just when I’m on the road, traveling, but also while living in Gran Canaria. It’s become my window to show the world a little bit of my world and therefore for me to learn plenty more about everyone’s world. I’m a visual animal and can then spend a fair amount of time learning different tidbits about the different photos people share through my Instagram feed, more than anything as an opportunity to help me cultivate and nurture my own social capital skills, so I can then put them into work when meeting up wonderful folks face to face to talk, share and learn about those mutual experiences of the pictures we share. Yes, I know, you may have noticed I got a thing for Instagram, and I surely do. It’s the only social networking tool from the Dark Social Web (a.k.a. platform monopolists) that I still use on a regular basis to keep me on my toes and remind me why I left that Social Web behind a long while ago (Facebook, LinkedIn, Pulse, Slideshare, Uber, Airbnb, etc. etc.) and why we still have got a long way to go to realise the so-called Web 2.0 spirit in its full potential and reach.
  9. Haiku DeckEducation, Workplace Learning and Personal & Professional Learning ] I am pretty sure that plenty of folks would probably choose between either PowerPoint or Slideshare as one of their preferred Top Tools for Learning in 2016. Perhaps not only for the creation and curation of their own presentations they may have done for a particular conference event, or a client engagement, but also to learn about a whole lot of different topics by curating other people’s decks. Well, in my case, it’s been nearly three years since I last uploaded a presentation into Slideshare and quite a long while ago as well last time I went there to learn about specific subject matter or themes. For the creation of my own presentations, I don’t use PowerPoint either, but rely more on Keynote (Mac & iOS), specially, if offline, but since I’m mostly online when crafting a presentation or learning about other’s presentations I usually resort to Haiku Deck. It’s my preferred learning tool to put together different stories that then, eventually, end up in a presentation and the reason why I heart it quite a bit is because I can always manage to find some stunning visual aids that would go really nice with the story, in a heartbeat, and therefore makes the job of having to find that perfect snap shot painless. That’s why Haiku Deck is my number #9 top tool for learning in 2016. 
  10. YouTubeEducation, Workplace Learning and Personal & Professional Learning ] And, finally, my top tool number #10 would go to YouTube. Yes, I know and realise most of you would be a tad surprised I’ve picked up YouTube as one of my Top Tools for Learning in 2016, but I use it quite frequently, either on my MacBook Air, iPhone or iPad for almost every type of learning aid: whether it’s a podcast, a vodcast, a screencast, a tutorial, a MOOC, a review, a presentation and / or a dissertation, interviews, book reviews, music videos, funny videos, etc. etc. and you name it, YouTube does it for me. And since there is a lovely hack everyone can use to download either the video or just the audio of the clip for offline watching it makes for the perfect companion when being disconnected for a while and having to catch up with a particular presentation, video, podcast / vodcast, etc. Yes, indeed, YouTube makes it into my Top 10 list of learning tools for 2016. 

And that’s a wrap! That’s my list of Top 10 Tools for Learning for 2016. But before I let you all go I wanted to mention, perhaps, how my favourite learning tool this year, and without a doubt, although it doesn’t have much to do with software or a specific service, is a piece of hardware, or, better said, two pieces of hardware: my iPad Pro and my iPhone. Why am I saying that? Well, because for the very first time in a long while 2016 is the year where I have gone mobile with my own learning, regardless of whenever, or wherever I may well be and that’s, probably, as good as it gets as I can now take my own learning where I’d want to, or need to, and not be attached to a specific setting, computing device and what not. Just me and my own learning activities on my own space, the way it should have always been.

How about you? Have you put together your own Top 10 Tools list for Learning for 2016 yet? What are you waiting for?

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2016 – The Year I Went Mobile Only with My iPad Pro

iPad Pro - My new main computing device 😎 #mobilefirst

In a recent blog entry I referenced an article Euan Semple published a few days back under the heading ‘Being at work’, which I can strongly recommend re-reading through it, if you haven’t just yet. There were a number of different themes that caught my attention back then and I thought that, perhaps, for today’s article, I’d focus on one of them I didn’t mention the last time around. This one, to quote: ‘Ten years later, having experienced over that time the joy and increased effectiveness of being a freelancer in charge of my own productivity, […]’, although I would have added as well the following tidbit: ‘and computing environment’. Because that’s what freelancers do, right? Always looking for that final productivity hack within their own computing environment that may well take one’s own effectiveness into the next level. Well, I think I may have found my own: The iPad Pro.

According to coconutBattery, my MacBook Air is 1733 days old, even thought it’s still in perfect working order, except for a couple of keyboard keys I can no longer read, as they are too worn out, and a battery half way through its capacity. It still works. Perfectly. It’s been my old time favourite computing device to get work done, even when I was a salaried employee at IBM. What I love the most about this machine is the fact that despite all of the heavy computing and business traveling I have done with it over the years, it still works flawlessly. And I hope it continues to be like that for many moons to come (knocking on wood, as I write these few words down…). 

However, a few months back I came to terms with the fact I might need to update my own computing environment for when the MacBook Air is no longer there. And, at the time, I had to question whether I was ready to go mobile only or still rely on a laptop. I was really keen on confirming whether 2016 was the year of mobile or whether it was just another frustrating experience like the one I blogged about nearly 5 years ago. Mind you, for the kind of work I do, you can imagine I don’t require a very powerful machine. So perhaps I was ready to make the jump into #mobilefirst.

Indeed, I was and still am! Back in February this year I decided to jump the shark and purchased an iPad Pro, the 12.9-inch one, with the whole intention of making it my main computing environment for my daily work and take it for a spin to see how things would work out eventually. I could always back out of it and carry on with my MacBook Air till it would break apart and get another laptop, but so far, I can tell you all I am loving it! Next to my iPhone 6S Plus, it’s perhaps the best purchase I have ever done. 

I just didn’t buy the iPad Pro alone, by the way. From my user experience with other iPad models in the recent past, I knew I’d need to buy the Smart Keyboard, so I did purchase one. And I also quite fancied getting my hands on the Apple Pencil to see how much creative I could get writing again on a screen. So I got one, too! And, eventually, my new computing environment, that you can see on the above snap shot, was born.

Back in 2011 I put together a blog post under the title ‘My Top 10 Reasons Why I Bought an iPad 2’ and, while re-reading through it, I found it rather amazing to see how little my own needs and wants for a computing device have changed over the course of the years. Yes, iPads have gotten incredibly better in terms of specs and what not, but, if you look into those reasons I shared back then, they were down more to my own behaviours, habits and work practices than anything else. And in 5 years, very few different things have changed, apparently, even though I have moved from being a salaried employee at a large IT corporation like IBM to becoming my own CIO looking after my own productivity and computing environments. 

Now, I am not going to go through all of the various different reasons again explaining how the iPad Pro fairs in comparison with the iPad 2, more than anything else, because, like I said, those very same reasons would still stand, and very accurately, for the iPad Pro itself as well. Instead, I will just list them all over here and go ahead and add another 5 more reasons as to why I truly heart such brilliant mobile computing device. So, the initial round of reasons were as follows: Speed, Quality, Design, Cameras, Games, Friends, Price, Early Adopter, The Apps, Mobility. Go ahead and read through the blog post itself from back then for a short explanation for each reason, if you’d want to read some more about them. For now, let’s go and dive into the 5 new reasons…

  • The Speakers: The audio on the iPad Pro is just simply stunning! I spend a good chunk of the day watching or listening to rich media, whether it’s podcasts, vodcasts, presentations, speeches, talks, interviews, news items, TV & films, etc. etc. you name it, and the quality of the sound coming out from my iPad Pro is like no other! Even my good old MacBook Air can’t even come close to such level of quality when I am doing, for instance, video / audio conferencing with tools like Skype. And if you are into listening to music, while you work, because, you know, amongst several other things, it helps you concentrate better and work more effectively, using Spotify on the iPad Pro is just a treat to the ears! 
  • The Screen: I never thought I would be saying, or writing, this, but size does matter and in a computing device, no matter what they tell you, the bigger, the better. I realised about that when I went from the iPhone 5S into the iPhone 6S Plus and have never walked back ever since. The rest are just toys! That’s why I went for the iPad Pro 12.9-inch versus the 9.7-inch. It just makes you feel like you are working with a laptop (if you have a keyboard with it, of course), which means it’s a whole lot easier adjusting your own computing habits to the iPad even when you know it’s not a laptop anymore. It would not be the first time, nor the second, or even the third time that when I am, occasionally, still using the MacBook Air, without realising, at a certain given point in time, I start touching the screen and go silly when I realised it doesn’t do anything. Of course, it doesn’t, it’s a laptop! Grrr See? That’s how bad the iPad Pro has already shifted my own habits using computers. Still, having such a large screen makes me feel I’m cheating a little bit thinking I’m not using a tablet, but my own laptop, after all heh
  • The Apps: Oh, yes, it’s always been about the Apps. And now that I have got a bigger screen, the apps are all that matters. With the recently introduced multitasking capabilities, ‘Split View’ is a must-have. It makes all the difference in terms of how you interact and get the most out of your iPad Pro. It’s by far, one of my all time favourite capabilities from iOS. And if you have used it yourself, you will know, exactly, what I mean. Either way, it’s all about the Apps. It’s the main reason why I keep using iOS over the last few years and why I haven’t moved elsewhere. Remember when I used to write ‘Top 5 iPad Apps of the Week – Week #N’? Well, I am hoping to bring that back, sharing with everyone what are some of my preferred and favourite iOS Apps I use on a regular basis on my iPad, specially, nowadays with the emphasis of being a freelancer and having defined already, pretty much, my own computing environment with them all in a single page or two. So, stay tuned for more blog posts to come along where I’ll write down short reviews of those Apps and why I use them on both my iPad Pro and my iPhone. 
  • The Smart Keyboard: Yes, it’s a keyboard. Actually, to be more accurate, it’s a keyboard for the iPad Pro, but, boy, do I enjoy writing along with that keyboard?!?! I love the touch and feel, I love the speed my fingers pick up as I type along coming pretty close to what I can do on my MacBook Air. I love how I can dispose of the keyboard as I may see fit and get another one. That’s just portability taken to the extreme and I quite like it! It’s as flexible as it can get! Oh, and it’s seamless. Hit a keystroke and off you go! Ideal for when you are on the road, traveling, and need to jot down something quick while your phone just run out of battery. But, again, what I enjoy the most about it is the touch and feel of the keys making it sound much more natural, less mechanical, or metallic, than the typical laptop keyboard. It’s as if you are typing on the skin! Unreal!
  • The Apple Pencil: Finally, there is the Apple Pencil. Now, I was very skeptical about this gadget initially, because I wasn’t totally convinced it was something I’d make extensive use of. After all, I’m not a designer, I can’t draw, nor paint, properly, and all along I much prefer to do my note taking through Apps rather than writing. It’s how they stuck in my memory. But, at one point, I thought, why not? Buy it and take it for a spin and see how it would work, if at all. Well, so far, I’m enjoying it! Perhaps not for the main use cases most people are thinking about (drawing, sketching, designing, etc.), but so far it’s become an extended part of my hand, just like a regular pencil, or pen, for when I am browsing Web sites, checking different media tools (for text, photos, audio, video, etc), typing along, etc. etc. It just feels almost natural. One of my favourite use cases for it at the moment, for instance, is for mindmapping. And another one for sketching, doodling and learning how to draw, specially, after watching this stunning video clip on the topic (It claims everyone, yes, everyone, including you!, can draw no matter what). The end result is that I never thought I’d be making use of the Apple Pencil and now I just can’t go anywhere without it and my iPad Pro. 

Now, I realise this may well be a too simplistic blog post on its own to confirm whether you may be enticed to purchase an iPad Pro yourself, or not, but I am seeing this article as an opportunity to put together a series of entries around how I make the most out of my own computing environment, as a freelancer and digital nomad, to perhaps suggest and share further along with you all how it works for me and to demonstrate whether going mobile only with both my iPad Pro and iPhone does eventually make me more effective in the work I do than when I was using a computer / a laptop. So if you’d have any burning questions out there that you would want me to answer sooner rather than later, or share my feedback on, drop me a comment below and I’ll respond as soon as I possibly can, while I get to work on the different blog posts from this series as time goes by.

Finally, one question to open up the floor, if you wouldn’t have to do tons of heavy computing tasks for your day to day job, that would require you to use a powerful desktop or laptop, would you move into mobile only and rely on an iPad Pro? If so, if you have already done it, what’s been your user experience so far? Is 2016, at long last, the year of mobile computing

Something, 12.9-inch large, tells me it may well be … What do you think?

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The Home You Never Left

Gran Canaria - Pozo de las Nieves in the Winter

There are plenty of times when you have got that strong, unstoppable urge to spend more time in someone else’s home rather than in your own, either as an opportunity to want to learn something new, whatever that may well be, meet new people or perhaps because you may need a change of some kind, maybe even some new fresh air, who knows, to really appreciate what you may have had all along till it is then gone. It’s pretty much like when you grew up with that determination to leave your parents’ home as soon as you could possibly make it, to then realise, a few years later, how perhaps you shouldn’t have left in such a rush in the first place to understand what you have had all along: a home. Your home.

That’s pretty much how I feel at this very moment, as I get to write this blog post, upon reflecting on when was it the last time I have blogged over here, nearly 8 months ago!, thinking I may well have been away from home for far too long, spending plenty of time perhaps where I shouldn’t have, to then realise it may well be a good time now, if at all, to come back again and make an effort to stick around for a while, pretty much like when you return back home after an extended absence thinking the last thing you may want to do is leave again. At least, not yet.

I fully realise that this blog post may well be too cryptic on its own, it’s not intended to be, frankly, but in a way it’s something I needed to finally write down somewhere and what a better place than my own online home from over the last 11 years and counting: my own personal blog. That place that’s always waiting out there for you, like the good parents anxiously awaiting for the return of their prodigal son; that place that once you arrive it makes you feel like you are right at home, comfy, with no attachments, nor strings, where you don’t have to pretend to be who you are not, and you can be just you, the authentic you. No masks. No bullshit.

That’s what I have been missing all along since the last time I wrote a blog post over here. That online space where I could be me, without having to pretend to be someone else, or to play a different role, or to put on that dreaded mask I just don’t feel too comfortable with in the first place as once you have it on, before you realise it, you cannot longer take it off.

That online space, that is, your blog, where you no longer feel like you are being butchered left and right by multiple social spaces that only care about how much data and information I can keep feeding them with without asking for pretty much anything in return. As if I ever had a choice in that silly game of us being the product.

I’m tired of being targeted, of the constant surveillance state of our very moves throughout those social tools and apps, of the silly algorithms being put together by people who just don’t have a single clue of who you are, what you do or what you care for, not that they would care anyway, in the first place, but that have promised to improve our overall user experience, when in reality they keep destroying it big time to no avail, nor say from our part. I’m tired of reading on a daily basis multiple articles about how certain social tools keep improving the way they surveil and capture our data and knowledge, our relationships and our connections to a great detail and how everyone seems to be celebrating it all with much anticipation as an opportunity to be on the crest of the wave, when, in reality, they have already been swallowed by the savaging digital capitalism wave(s) themselves we once thought would change the world, and, in reality, just keep on perpetuating a dying status quo that doesn’t seem to be too keen on wanting to become extinct in the first place. Quite the opposite, It’s as alive and kicking as ever. And we only ought to blame us all for that to have happened in the short course of a bit over a decade. Just yesterday, if it were. 

I’m exhausted about the sickening polarisation, the despiteful vitriol, the useless hatred, the time-wasting and ever tiring trolling for no particular reason, nor excuse, and, above all, the bullying the Social Web has institutionalised over the course of time with those very same social spaces wanting to do very little about it themselves, because, you know, it’s morbid enough to drive huge traffic and therefore generate more revenue for the benefit of a few while rejoicing on the disgrace from everyone else who keep suffering from all of these horrendous and dysfunctional behaviours the Social Media keeps pontificating and advocating for. Well done to all of us! We truly deserve the Social Web we keep building on and on and on.

I’m utterly worn out about how we, collectively, don’t seem to want to change things, nor to put a stop to it all, to quit making heavy use of those very same social tools ensuring they die a slow, painful death for having mistreated us for years as if we were just resources to feed their hungry needs for with tons of data, to then be disposed off and find someone else to drain in the process. Somehow it feels like we haven’t learned much over the last decade or so about ‘The lost infrastructure of Social Media’ and how it’s turned itself into something completely different than what we originally envisioned in the first place. Remember Web 2.0 … The Machine is Us/ing Us?

 

But then again, we are the media, indeed, and, as such, we have got a responsibility to make a smarter use of these social tools to help us connect, learn and collaborate more effectively; we have got a responsibility to *not* make use of these social tools that are only interested in the data we provide them with on a regular basis, so that they can then use it against us time and time again, if we ought to change things. We’ve all got a volume control on mob rule and, as such, we should exercise that right, instead of letting morbid, tragic and dramatic news flood our feeds while we watch and observe from the comfort of our couches, as we left the computer desks behind us. We know better. We should do better. We must do better. We should break the chain. Today. 

That’s essentially what I’ll be doing myself from here onwards as an opportunity to come back home, to come back to those special social spaces we once treasured and loved dearly for how they helped and allowed us to change the world as we knew it and make better people out of ourselves altogether. Each and every single time. Back in the day I deleted both my Facebook and LinkedIn accounts, amongst several other social spaces, and it looks like that was one of the best things I could ever have done in the last few years. But that doesn’t seem to have been enough, at least, for now and there isn’t an indication that things will change any time soon. 

Time to regain control of our conversation(s) then and leave the silly, pretentious algorithms behind thinking they know better than us. They won’t. They can’t. It’s going to be us, knowledge Web workers of the 21st century, the ones who need to decide what kind of Social Web do we want to build and nurture over the years, not the social tools themselves dictating how us, the mindless sheep (according to them), will continue to behave. I know, and realise fully, how this may well be a bit too radical and everything, a bit of an outlier, if you wish, but then again it wouldn’t be the first, nor the second time for yours truly. I want a totally different Social Web user experience and I know that unless I do something about it for myself, no-one will. It’s in our hands to change it and I realise now that by resuming my blogging mojo it’s perhaps the perfect opportunity to reclaim back the conversations. So we better get started with it, don’t you think? 

That’s why, from here onwards, at least, for myself, there will be a whole lot more blogging and a whole lot less time spent in social tools, specially, those that seem to be only interested in me for the data I keep feeding them with and not for the conversations they can start and facilitate accordingly with me. Remember blogging? That’s exactly what it once did and why it feels good to, finally, be back home.

The home I never left… 

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How Do I Make Sense of Social Networking Tools

Gran Canaria - Maspalomas Sunset

In one of my earlier blog posts from last week, I got asked the following question: “So, what we all want to know is what have you been doing and what/where can we find you in the future?” and while I will be answering the first part over the course of time with the various blog entries I’m currently drafting along, I thought for today I’d focus on trying to answer the second part: how do I make sense of social networking tools today? More than anything else because I realise that my heavy use of social tools has shifted over the course of the years, and I guess I’m not the only one having gone through pretty much the same, and even more so since I went independent nearly two years ago. So it’s probably a good time now to revisit where do I get most of my learning nowadays and what digital tools do I rely on, or not, to get my daily work done. 

Every year Jane Hart does this absolutely wonderful exercise of putting together the Top 100 Tools for Learning (here’s the list for 2015 as a highly recommended read), and while I won’t be listing my Top 100 I will definitely try to put together some thoughts as to where I usually hang out nowadays, what I stopped using and why, and what I’m currently working on, specially, a very specific experiment that’s caused quite a stir over a month and a half ago, although that would be the story of the next blog post… 

So, here are my Top Learning Tools (for now), where ‘work is learning, learning is the work’, that my good friend Harold Jarche would say and that he wrote back in the day in a beautiful article. Mind you, it’s not a full list, since, to me, context is what defines what I will use at one point or another, so that very same context is what will define a whole bunch of other digital tools I make use of, often enough, but for very specific reasons. There may well be a time where I’ll write about them, specially, in the mobility scenario when both my iPhone and iPad Air have become my not so new anymore workplace. 

  • IBM Connections: Even though I left IBM nearly 2 years ago IBM Connections still remains my #1 business tool for work with my clients, specially, when they ask me their data to remain within the European Union borders. And IBM Connections Cloud does that beautifully. You know what some folks say, you need to be able to walk the talk, so if the vast majority of my clients are on IBM Connections at the moment, I better make good use of it as well so we can co-create together some really cool stuff along the way to help out with their own Digital Transformation journey(s).
  • Slack:  For all of the work I get to do with other clients, work groups, project teams, small niche networks on a given topic where I usually hang out on a daily basis, etc. Slack does the trick. And very much so! I truly heart it. In fact, any business tool that aims to improve both the way we communicate AND collaborate AND kill email in the process will always have my full attention. Slack has it. I use it for everything, as a personal knowledge sharing hub, as my operating system, and a whole lot more than just chat. In an upcoming blog entry I will explain plenty more how I make use of it on a daily basis, but for those of you who may be new to it, check out this stunning article put together by my good friend Thomas van der Wal that pretty much explains the nuts and bolts of what it is, what it does and why you would need to pay attention to it pretty soon, if not today already.
  • Twitter: From the Social Web, Twitter still remains my #1 tool for networking, for socialising, for (personal) learning, for getting a good sense of the pulse of the planet and, eventually, my preferred method of meeting up new people (whether online or after face to face conversations) and for social selling. Mostly accessed through Tweetbot (whether on iOS or Mac), is where I spend most of my online time on social networks today, even more so nowadays after nearly 6 weeks of running a rather fascinating experiment that’s certainly helped me challenge the status quo of how we all use it. Next blog post will talk about it in more detail, but here’s the gist of it: imagine no-one follows you on Twitter; now imagine if *you* don’t follow anyone on Twitter either, would you still use it? [Hint: Yes, I surely do!]
  • Google Plus: I wasn’t really sure whether to include G+ on this blog post, or not, initially, even though it’s one of the most powerful social networking tools out there that I have been exposed to in the last few years. However, lately, I am having a bit of a hate relationship with it witnessing, first hand, how it’s started cannibalising itself removing what once were really helpful and nifty features or splitting itself up in multiple parts (Hangouts, Photos, etc.). Some people call it re-focus. I call it, not knowing what to do with it when there isn’t a company directive in place showcasing commitment to it while listening and engaging with the community of practitioners who make it what it is today. So I continue to question its purpose and my overall use of it. I wouldn’t like it, at all, if, after 4 years of regular use, it would fall apart for good. I have gone through that path far too many times with other social tools and it’s never been pretty. One gets to learn, mostly, the hard way and, in this case, I want to do a bit of damage control this time around till things clear themselves a bit more.
  • Instagram: Ok, I confess. I still make use of some Apps from the darker side of the Social Web. In this case, Instagram. I’m totally hooked up with it and while I know and I fully understand I’m playing with the evil Facebook I don’t think I can escape from it any time soon. More than anything else because of something that Jason Fried also described quite nicely on this particularly interesting and refreshing blog post of what the original Open Social Web was supposed to be: ‘The important feel is how it makes *you* feel’… Oh, yes, using IG makes me feel good! Read Jason’s article and you will understand fully what I mean. 
  • Flickr: Despite being described as Zombie Land, it still is the main repository for the vast majority of my pictures shared across online through multiple other venues, including the source of imagery for this very same blog. And the almost daily reminder of what the Social Web was all about back in the day. Openness. Earlier on this year, it marked my 10th year anniversary as a very happy Flickr user, which means it’s the longest running social networking tool I have been using on the Internet and I don’t think I will be abandoning it any time soon. Even if just for nostalgic purposes.
  • WordPress Blog: Yes, I know, it’s not the first time we hear about the death of blogging mostly due to social networking tools, and it probably won’t be the last either, but even then, 21 years on, blogging still is a thing. More alive and kicking than ever before and perhaps still one of the most delightful self-empowering tools to help you build your digital brand over the course of the years that’s available out there, as I have been blogging about for a good while now. Later on, in October, I’ll be celebrating the 10th year anniversary of this blog and towards early December my 13th year overall of blogging since I first started my corporate blog back in 2002. 13 years of self-publishing online can give you tons of opportunities to build your own voice and writing style and eventually the perfect opportunity to keep demonstrating your thought leadership, expertise and abilities day in day out, year after year. That’s the reason why I came back to blogging after this year’s long hiatus. And why I am still in love with this medium.
  • WhatsApp and Telegram (Messaging Apps): Ok, confession #2: I still make use of some Apps from the darker side of the Social Web. In this case, WhatsApp for messaging purposes. I keep using it both for work and for personal use as it helps me keep in touch with some of my clients, business partners, family and loved ones. And when folks don’t want to make use of WhatsApp, because, you know, after all, it’s still Facebook, I basically switch to Telegram, which is an extremely decent substitute doing a really good job at it! If you already have my business mobile number, and don’t want to give me a call, but still get in touch for whatever reason, using either of those Apps will guarantee you a very speedy response from yours truly.
  • Skype / Hangouts (Instant Messaging): These are, currently, the main two options I still keep using, mostly on my desktop, for real-time, online communications. Good old Instant Messaging, and although I still rely somewhat on Skype, slowly, but, steadily, I am moving, mostly, into Hangouts, specially, for audio and video conversations where both quality and performance seem to be way better than Skype’s. So, if you need to get hold of me to check something quickly, and you may not have Twitter readily available to do so, reaching out through Hangouts IM is probably the best option to get hold of me, as I am also starting to use it much more often while I’m on the road on my phone. 
  • YouTube: No, don’t worry, I’m not one of those very talented YouTubers who earns their living making YouTube videos, although you never know. I have been known to do even way crazier things than that! But I still make use of it every now and then. Mostly through Google Hangouts on Air for the #noemail vodcasting series I’m currently co-hosting with the wonderful and rather smart Claire Burge). At the time I’m writing this we already have got 16 different episodes now in the books that we host every two weeks where we are trying to change the world to transition from #toomuchemail to #lessemail to #noemail altogether. Thus if you want to learn further more how to break free from the email yoke, or learn, at the same time, how other 2.0 practitioners (guest speakers), businesses and organisations have finally broken free, go and have a watch. I bet you will enjoy it.
  • Haiku Deck: I know, I know, while most folks are perhaps making heavy use of Slideshare to share their presentations online for whatever the speaking or customer engagement, I’m a rebel at heart, an outlier, so, instead, I use Haiku Deck. And I quite like it! You know, when putting together a presentation, most of the times the words are already there, somewhere inside one’s head, but not necessarily the imagery, so having such a superb tool as Haiku Deck to put images to your words and build your story line makes it a whole lot easier. So, if you want to check out some of the recent public presentations I have done at various events, that’s where you will find them. Not in Slideshare anymore, I am afraid.
     
  • Reeder: Of course, I still use RSS feeds. Daily. Remember them? Everyone thought that when Google terminated Google Reader that RSS newsfeeds would die a slow and painful death. Not likely! Quite the opposite, most probably. Gosh, while putting together this article, I realise I’m being very nostalgic by making use of social software tools that, in most cases, are considered pretty much dead, but, then again, there they are alive and kicking. RSS newsfeeds is another one to add into that pile. Yet, they are so critically and fundamentally important to curate content stored all over the Web that not only would you want to read, but also re-share over the course of time. That’s how I use my RSS feeds at the moment: for curation purposes. The reading part is mostly done when I’m disconnected, specially, when travelling for a good number of hours on plains, trains, etc. etc. That’s where Reeder kicks in as my preferred Mac App as newsfeed reader.

    Ohhh, and when I am online Twitter becomes my living, rather dynamic, and collaboratively filtered RSS newsfeed.

  • Pocket: And talking about reading content offline, curating it accordingly, and overall enjoy a superb user experience, that’s why I use Pocket and why I’m such a huge fan of it. In an upcoming blog post I will share a productivity tip of how I make use of Twitter (Through Tweetbot) and Pocket to curate an outstanding list of links I then re-share here and there into my Twitter stream over the course of time, once I have processed them. Pocket is like your extended urge to want to read all of the really cool tidbits shared across with you but not have the time right there, right then to do it. Will read it later takes a completely new meaning: Pocket.
  • Trello / Asana: For task management purposes, and where work items don’t usually take place elsewhere there are two options out there, out of perhaps far too many!, that keep dragging me back. Both Trello and Asana are the main social tools I use when I need to get work done with multiple people who may not have chosen a particular tool to keep track of those tasks. Whenever I ask if folks are familiar with either of them, the answer I get back, time and time again, is they are familiar with one or the other, or both, which makes it really easy. Mind you, they are not the only task management tools that I use, but they are definitely the ones I keep using the most in a collaborative manner. Effective Group Task Management, if you wish to call it that way.
  • Spotify: And, finally, one of my all time favourite productivity tools, which I know is going to sound very weird, pun intended, but, hey, you will know what I mean with that after you read this bunch of rather suggestive and thought-provoking articles on the power of music for getting work done, and not just to listen to it leisurely. And, yes, from all of the online / streaming services available out there, Spotify Premium is the one that does the trick for me, whether on my Mac, my iPad Air or my phone (usually, when I’m travelling or working out). 

After having gone through that list, I am pretty certain you may have noticed how there are number of different social software tools out there, some of the bit hitters, to some extent, that I haven’t mentioned above on my list of Top Learning Tools and there is a good reason for that. In fact, multiple reasons, so I thought I would mention a few usual suspects to close off this blog entry with a single liner, or two, as to why I’m no longer using them anymore or why they haven’t had enough traction to make me want to use them in the first place. Hopefully, that will help folks understand why they can’t, and won’t, find me there any time soon… So here we go: 

  • eMail: Yes, for those of you who have known me over the years, this one still is a no brainer. I’m still the #noemail guy. The think #outsidetheinbox lad who nearly 8 years ago decided to ditch email for work once and for all and still going strong at it. I know, it’s been over 18 months since the last blog post I shared across over here on the topic with some updates, but, over time, I’ll be sharing some more details, not to worry. For now, suffice to say that ever since I left my former employer, IBM, where I was averaging 16 emails received per week, and went independent, as a freelance adviser on Social Business and Digital Transformation, I’m now down to 5, yes!, I know, FIVE emails received per week, which, to me, that’s pretty much just that: #noemail.
  • Facebook: Apparently, everyone seems to be flocking away from Twitter, Google Plus, LinkedIn, and what not, and return back to the borg: Facebook, in this case, because, apparently, that’s where everyone is getting the most engagement at the moment. I’m sorry to disappoint those of you who are eagerly waiting for me to come back to it. It won’t happen. It’s not the kind of Social Web I want to live in and spend my time on and after having deleted my account in there over 5 years ago, it’s one of those decisions I don’t regret a single day. Even if it were the last and only social networking tool out there I still wouldn’t come back to it. Some times, you need to make a stand for what you believe in and somehow both Facebook and myself have got different beliefs at this point in time that are irreconcilable. If you are a frequent user, I’m pretty sure you know which ones at this stage. 
  • LinkedIn: Pretty much the very same thing as what I mentioned for Facebook above. Although it’s been nearly 18 months since I deleted my LinkedIn account, there isn’t a chance I will be coming back to it any time soon. Like I said, some times you need to make a stand in terms of the kind of Social Web you would want to live and thrive in and LI isn’t one of those places for me. And the same would apply to Slideshare, Pulse, and everything else that LI may contaminate over time.
  • Medium: No, thanks! I already have a lovely online publishing home where most of my articles will continue to become available over time, and that’s my personal business blog. No matter how beautiful someone else’s home may well be, your own home will always be special. It’s yours, no one else’s. Whatever happens, it will always remain your unadulterated, open window, your voice, to the world and that matters. A lot.
  • Tumblr: Same thing as for Medium. Just because you have pretty good looks and a good, decent user experience, it doesn’t necessarily mean I’ll grant you the pleasure of hosting my own content, just in case, after a while, you decide to shut down, like Posterous did back in the day, for instance. Remember? I think I learned my lessons here.  
  • Ello: I tried it and I failed, for the very same reasons as Medium and Tumblr. 
  • Meerkat & Periscope: Unfortunately, I live in a part of the world where free wifi is everything but pervasive and widely available and my mobile data has got a monthly cap of a ridiculous 2GB at a rather pricey tag, so as long as Europe doesn’t enter the 21st century in terms of pervasive, inexpensive connectivity across the entire region, I’ll be staying away from those two. For my own sanity and wallet. 
  • Snapchat: I am not enough hipster to have an account in there, I have been told, so I am staying away and probably for a good while, since I have never bought into the idea of content disappearing just like that into oblivion for no apparent reason.

I am pretty sure there are tons of other social software tools, apps and services out there I’m missing from including in this blog entry that you think I should have a presence in. Well, I might as well have it already, since I have a tendency to claim my brand name in them early in the game, but perhaps I don’t regularly use it, because I haven’t found a specific reason for it, which was the main purpose of writing this article in the first place: to give you all a glimpse of where I spend most of my online time nowadays when making heavy use of social / digital tools not just to get work done, but also to keep learning, with plenty of sensemaking, along the way. #PKMastery, as Harold Jarche himself blogged about a while ago, as one of the must-have 21st century digital skills.

If you feel there is a social software tool I should be aware of to start making use of it, feel free to comment below your suggestion and perhaps share with us the why as well. Somehow one thing I have learned over time is that I have stopped making use of social tools without having a clear purpose about what to get out of them. Because just using them for the sake of using them not only is it boring, but it won’t take you / us anywhere.

Finding the right purpose (for each!) is where the magic happens. For the rest, life is just too short!

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A New Beginning…

Gran Canaria - Maspalomas Dunes at Sunset

After having gone through the longest blogging hiatus I can remember in the 13 years of regular posting I have done through multiple blogs, I guess I can now say it’s a good time for a hard reset. A new start. After all, it’s been nearly 8 months since the last article I put together over here and it just feels very weird. Like I am no longer the person who used to write over here regularly back in the day. Like I have lost? both my blogging voice and style. Like something has been missing and it’s now a good time to, finally, get it back. It does feel like a reboot of sorts, I must confess. An opportunity to perhaps resume my blogging mojo right on the brink of celebrating the 10th year anniversary of this blog later on this year and, this time around, make it stick. But will I be able to though? Will I be capable of coming back in full force to one of my all time favourite Social Web related activities? I don’t know, who knows… At this point in time though, it just feels like an exciting new beginning … and one which I have been waiting for, apparently, a long long time… 

The thing is throughout all of these recent past months I have missed blogging a great deal. Writing in the long form is an art, no matter what people tell you about it otherwise. At times, it did feel as if part of my extended brain decided to live a slow and rather painful death, without asking for help, since the motivation to come back has been pretty much intact all along, but both my work as a freelancer and my personal life had other plans, week after week, month after month, till today. I am rusty though. I can feel it. Big time. Words that once used to come out pretty easily no longer do so. Now I have to think twice, or even thrice, before a sentence comes out and makes sense. I guess my muscle brain is no longer used to writing in the long form and snacking around on social networking sites is, finally, taking its toll. It needs to stop. I need to stop it and focus back on writing more long-form. And this time around make it work, if anything, for my own sake and sanity 😉

A new beginning, indeed! That’s what it feels like at the moment. Both terrifying and exciting at the same time. A reboot where I may need to re-discover both my, long lost, blogging voice and style. One blog post at a time. Paragraph by paragraph, step by step, figuring out whether I’m still made up of that thing we used to call bloggers, or not. Remember how we used to introduce ourselves back in the good old days before social networking tools kicked in? 

I want to come back to blogging. I really do. I have been missing it more than whatever I could have anticipated it in the past and I just can’t explain anymore why it took me so long to come back. I simply have run out of excuses to try to explain it, even for myself. And I have kept failing miserably day in day out. It’s been quite a surreal experience overall to have blogged for nearly 13 years and spend nearly 8 months now with nothing at all. Like taking a sabbatical of sorts, although it’s now time to come back. Can I say I lost the way? Can I say I desperately want to get it back? Will I be capable of getting it back? Will I find the path again to blogging on a regular basis? Or will that same path re-find me again? 

I don’t know. I seriously don’t have the faintest of ideas, but I am certainly going to give it a try. Why not? At this point in time there are far many more questions than answers I can offer popping inside my head and perhaps the only thing I can do is dive right in, have a play, unlearn, relearn and iterate again and see where it would take me. Something tells me the person who used to blog over here on a regular basis before the beginning of this year is someone completely different to who I am today. I sense things will be quite different. Substantially different. We’ll have to find out, eventually. But, at the same time, I’m pretty excited about coming back and resume this blogging journey into the unknown. As you can imagine, I have got tons of stuff I would want to write about. Loads of ideas, experiences, insights, things I am doing for both work and in my personal life and somehow I feel I’m just going back to basics, to that nerve-wrecking experience of online publishing with intent, to the bare essentials of what blogging was all about when I first got started nearly 13 years ago: Start now and write! 

Oh, and keep writing over and over again. Never, ever, stop writing in the long-form! No matter how good and nurturing the snacking around through social networking sites may well have been so far. It’s now a good time to go for the whole meal without forgetting the lovely dessert, of course!

I am ready, are you?

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#Movistar – The Only Boss You Need to Pay Attention To

No Internet ConnectionHere I am, once again, incredibly frustrated and very irritated I got disconnected from the Internet last week Friday, as I blew up my monthly data allowance on my mobile phone for the zillionth time over the course of last few weeks. I got a bit tired of asking friends to use their wifi again and again, so I could continue with my day to day work routines, never mind as well embarrassing myself showing up at a local coffee shop time and time again while the monthly bill keeps getting more and more expensive with all of the additional beverages. Oh well, one more week to go… Indeed, one more week to go before Movistar finally shares some mercy upon myself and decides to treat this customer with some decency by hooking up both my landline and ADSL connection after nearly 2.5 months of much anticipated wait. I just can’t count the days anymore… 

Indeed, I just can’t count the days after having endured such level of sheer incompetence and utterly appalling customer service while earlier on today I had a chance to reflect and muse on a conversation I had with a very good friend of mine, back at the beginning of 2014, as I was just getting started with my new adventure as an independent advisor around Social Business and Digital Transformation where we talked, rather extensively, about what it is like being a freelancer in today’s more complex than ever working environment. 

I trust his judgement quite a bit, since he has been a freelancer himself in the IT industry for over 35 years and still going strong, so when we, finally, had a chance to talk through Skype, I knew it was going to be a rather intense, massively entertaining, hugely enlightening and incredibly helpful learning experience. And, boy, it surely was! We talked about lots of things about what to expect and what not, about what may work and what may not. We talked extensively of what it is like living in this brave new world of uncertainty and make the most out of it, but if there was a single point of discussion I truly cherished (even to today) as one of my key learning highlights from 2014 was the subject of who my new boss would be from there onwards, now I was no longer a salaried employee at a large big corporation. 

We had a good laugh when, as we got started with that conversation, I mentioned to him how in my last project with my former employer at one point I had up to 11 different management lines before I could reach out to the top, that is, the CEO of the company. And of those 11 different bosses I often found myself having to report to several chains of command to keep them in the loop of what I was doing for my day to day work. Never mind how things would have been much much different if they themselves would have been working out loud,  narrating their work (just as I was!), instead of being stuck in their own email Inboxes. Oh well, that’s a story for another blog post coming up on the incredibly inspiring and rather refreshing egalitarian power of social networking tools in helping knowledge workers ignore the hierarchy, flatten the organisation in order to get work done more effectively. 

The thing is this good friend of mine mentioned how, despite the uncertainty that will be now part of my daily life, plenty of things will become a lot simpler in terms of figuring out who my new boss may well be from there onwards. The only one I would need to pay attention to. A surprising and rather refreshing change even, because, in his words, my new boss as a freelancer and independent advisor is no longer my organisation, whatever that may well be, as the traditional hierarchy disappears into thin air since that artificial construct is no longer needed, nor relevant. My new boss is not going to be my fellow peers / colleagues / social networks or what not, not even perhaps the so-called influencers in the market, vendors, analysts, business partners and whatever other groupings, but, eventually, and right to the heart of the matter, my boss would be the one and only to care for and delight to no end: my customer(s).

Wise words, indeed. Who would have thought about that, right? I mean, if you go out there and ask a few people to tell you who their boss is I bet “My customer(s)” is probably going to be the very last answer you are most likely going to hear. And yet it’s the only one that we should be caring about. The only one that matters. The one we all keep coming back to work for every morning doing what we love doing: serving our clients with a delightful experience and, of course, in a timely manner. 

Right at that moment, while we were still conversing and enjoying very much the ongoing dialogue, I realised that sentiment of my customer(s) as my new boss(es) will become my new mantra ever since I went independent and I have never gone back. As a result, and almost after a year going by, I have had the enormous privilege and true honour of having worked with some pretty amazing and rather smart clients who throughout our interactions in 2014 (and beginning of this year already!) have helped me grow not only in a professional level, but also on a personal level. Who knew? 

Who knew that bosses / managers could have that effect on you? Who knew that perhaps in the traditional big corporate world we may have had the wrong end of the stick all along? I mean, how many of you folks out there would consider your immediate boss today your customer and not the individual you are directly, or indirectly, reporting to? I am certain not many. The thing is that you may be thinking that since you don’t have an external job to focus on, specially if you are not in sales or marketing, you really don’t have any customers to worry about, as you may be working in internal projects. But how about if we got it all wrong right from the beginning? You see? We are all providing a service, whether internal and / or external, and as service providers everyone that we are serving then becomes our customer and therefore our new boss. Imagine if we could all get to ignore everything else and just focus on the customer as your new manager. 

Well, here I am thinking what that may have been like over the course of the last 2.5 months when I first requested a service from Movistar where I wanted to transfer my already existing landline and ADSL I got contracted with them and move it to my new home place, 10 minutes away from the old one. As a service provider you would expect they would go the extra mile for their new boss to provide him with a delightful experience, don’t you think? Yet, apparently, they have been looking elsewhere, inwards, stuck in their paperwork, without resources, providing everything but a delightful client experience. More of a nightmare, if I may add. And perhaps that’s been part my fault as well for not stressing out deep enough the impact I have been suffering from their disservice, as I have no longer been able to carry on with my day to day knowledge Web work activities, losing several opportunities already of incoming revenue in the last two months and still counting…

Last week Friday I cancelled one of the many services I had contracted with Movistar for a good few years. Perhaps that’s how I should have made myself heard right from the start vs. patiently awaiting for them to look outside vs. inwards. It won’t be the last one. Currently, I am compiling the various different services I have got contracted with them and over the course of the next few days / weeks / months I will be terminating each and every one of them. I guess I will be firing them all away! I have been saying for a good while now how employee disengagement is a rather serious business problem to tackle in today’s corporate world. Mostly induced by disengaged managers, if you look deep enough into it beyond the initial marketing hype currently going on. 

So when your loyal customer, i.e. your new boss, actively disengages away from you by cancelling service after service, due to your rather poor and devastating skills about proper customer service, I guess it’s time now for you to figure out what’s happening, look around, go outside, engage in a meaningful conversation where you can work harder to solve their business problem(s) and see how you may be able, perhaps, to re-engage them back. If ever. If you still care, that is. 

The clock is ticking… It has been already for a good few weeks and this customer, yours truly, is just about to have enough of being your boss really, my dear Movistar. Thus, what do you think? Time for us to depart ways and move on? Well, it’s up to you… Like I said, the clock is ticking and I just might be waiting for your response to re-engage me back. You know what needs to be done and, this time around, in case you may not have noticed it, there is a deadline.

Friday, January 16th, 2015. 

 

Written by Luis Suarez

Chief Emergineer and People Enabler. A well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus.

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