After having just returned from another business trip to the US (Westford, MA, this time around, to participate on a client workshop on Social Business and Knowledge Management to figure out whether they could blend and become one and the same, but more on that one later on…), I guess it’s probably a good time now to share another blog post over here on that progress report around Life Without eMail, specially, after my last article on the topic, where I was mentioning what it was like going back to basics through that massive hard reset I experienced earlier on this year. I am sure plenty of folks are wondering where I am with it today and whether I am back on track, or not, right? Well, yes, I surely am! In fact, today’s entry will be about a Newcomer Challenging for King eMail’s Crown.
If you would remember, about a month ago, I put together the last progress report to date where I was indicating how for the first 20 weeks of year 6 of Life Without eMail I was noticing a rather steep increase in the incoming number of emails received. Nothing to do much with the fact I moved on to another job (Although it contributed as well somewhat!), but, essentially, that intriguing trend of how both my social networking activities, as well as my incoming email, grew up further along hand in hand highlighting perhaps another interesting trend I have noticed as of late: over-sharing of information and knowledge all over the place, just for the sake of making yourself visible and ensure everyone knows you are out there, working really hard, whether on social spaces or in email, so that people would not jump into the wrong conclusions of you slacking off while at work. I guess tough times and work pressures are kicking in stronger and harder than I ever thought they would.
And while email seems to be Crushing Twitter, Facebook for Selling Stuff Online (Very worth while reading Wired article, by the way, on the power of email in terms of its successful conversion rates vs. what social networking tools out there are doing), we should not forget though how emailing gives us all a false sense of progress. And if there is anything that I have learned during the course of the last few weeks from year 6 of having ditched corporate email is that realisation that I am now more convinced than ever about the paramount role that social networking tools will play in a business context in terms of how we share our knowledge and collaborate helping accelerate both our innovation efforts and our decision making processes, to the point where email still is a massive disruptor of that free flow of knowledge and information across the board. And it shouldn’t be.
Indeed, email fosters closed, private, secretive interactions amongst a few people, what I have been flagging all along as sharing your knowledge across on a need to know basis vs. what social networking tools do, which is promote that wonderfully inspiring mantra of default to open. It’s been rather interesting to note as well how email is pretty much used nowadays as a way of managing your employees and your knowledge workflows vs. perhaps walking along the virtual aisles of social networks to find out what your team members are doing in terms of opening up the conversations, narrating their work or working out loud. And all of that without having to even ask a single question once. Somehow the latter approach sounds so much more of an effective use of our time than the selfish, egotistical use of email just to fit our own individual purpose(s).
So while that transformation keeps taking place I am sure you may be wondering what has happened in the last 4 weeks since the last progress report I shared over here, right? Well, like I hinted above, at the beginning of this article, things are slowly, but steadily, coming back on track. As you can see from the attached snapshot, after the massive peak of email activity for Week 20, with the highest amount of incoming emails for a single week that I can remember in years!, there has been a steady decrease on the amount of emails received for the following four weeks, which I can think can only be, but some really good news. For a moment, I thought all of that hard work of over the course of the last 6 years around Life Without eMail was just gone! Well, not really. We were just having a break, apparently…
As you can see, the average amount of incoming emails is still sitting on 31.2 per week, which is pretty much the very same volume of incoming email that I was receiving back in 2009, but the good news is that over the last four weeks you will see a decrease on the total amount of emails received, and that is a good sign that things are going back to normal, the new normal: a Life Without eMail.
Yes, this year it may well have been a bit of a bumpy road, but that’s a good thing, because, amongst several other things, it’s allowed me to revisit, review and reposition the whole movement since I started it, and, if anything, I have also learned that I may have gone back to levels of email activity as I had them in 2009, but I have got plenty of years of first hand experiences of how to turn it back on the right track, once again, by living social, by living Open. And I know I am not just ready yet to let things go away like that forgetting everything we have done in the recent past. There is still a good fight out there to go for. One where we transition from closed systems of record into open systems of engagement. One where we continue walking the talk, leading by example on what really matters: a much more purposeful, meaningful work where openness and transparency through social networking tools help us all become more effective and eventually more productive at what we do, i.e. get our work done collectively as teams, networks and communities. And that can only be a good thing for businesses that want to promote sustainable growth as their primal reason for survival in today’s Knowledge Economy. After all, when was the last time that you could do your job without the help or support from your (extended) team(s)?
And talking about that Openness and Transparency, I just couldn’t help closing off this progress report post sharing across a recent article I had the privilege, and true honour, of writing it for The Times where I basically shared some additional insights in terms of how king email’s crown is getting more and more challenged by the day by a certain newcomer that’s transforming the way we work: social networking for business. Indeed, over at The Social Business report, pages 12 and 13, you would be able to read “Newcomer Challenging for King Email’s Crown” where I mentioned the larger impact all of these social technologies are having around how we get work done in a business environment nowadays:
“Social sharing, when occurring in the workplace, is becoming more focused, purposeful and is making a meaningful contribution to productivity. […]
Knowledge workers are more comfortable with sharing work-related items in the open, but they are also encouraging transparent working. There is an understanding that the more business-related information available out there for practitioners to benefit from, the better the decision-making. It is increasing the ability to share responsibility and accountability“
Yes, I know, I just couldn’t help teasing you all with a couple of paragraphs from that article, so that, if you would be interested, you could have a look and read on, specially, if you are keen on finding out plenty more how that openness and transparency are challenging the traditional role of management, decision making, knowledge sharing and, eventually, executing work. Resulting, all in all, in helping us address what I still think is the number #1 business problem of today’s corporate world: employee engagement.
Because, after all:
“Socially integrated enterprises have been empowering happy employees to create delighted customers, all through the clever use of digital tools. Social technologies have just become the new overlord. It’s about time.“
[Oh, and before I forget, here’s a friendly reminder, in case you may want to find out further more, to come and join us at the Life Without eMail Google Plus Community where a bunch of us (Including the coiner of the well known mantra I have been reusing for years > “eMail is where knowledge goes to die”) have been having some rather interesting, refreshing and thought provoking conversations of how social technologies are reshaping the workplace by helping email repurpose itself into better things…]