In March, if you would still remember, I put together a blog post where I mentioned how it was about time for me to start putting a stop to the constant rip-off and the many frustrations that have become more and more evident by the day, when trying to stay connected, while I’m travelling on … Continue reading Swisscom: Main Reason Why I Will Never Stay in an NH-Hotel. Ever!
In the past you may remember how time and time again I have mentioned how one of the main use cases from a successful Social Business would eventually be that one of customer service and customer support, although over the course of time you may have noticed how my experiences have been very lacking in … Continue reading Social Business Is People to People Business – The Movistar Story
It’s been nearly two weeks already since the last time I put together a blog post over here, on purpose, and, yet again, another round of business trips is now done and dealt with. Phew! What a rush! As I have mentioned back then, this last time I participated in the Social Business Strategy Summit in London … Continue reading Reinventing Relationships with Social Business
Here is an interesting study that I have just bumped into a couple of days ago, and which may resonate with plenty of folks out there on the relevancy of Social Business in today’s corporate world. It is not a pretty one, for sure, but rather revealing perhaps on what’s still ahead for most of … Continue reading The Trials and Tribulations of a Mobile Knowledge Worker in a Social Business World
Over the last few days I have been relatively quiet on this blog, more than anything else because I have been doing plenty of thinking, along with drafting a bunch of blog entries, on venturing to re-design and redefine the corporate workplace as we know it seeing the huge impact social computing is causing on … Continue reading The Tribulations of Customer Service with Opera