If you have been reading this blog for a while now you would remember how every year that goes by I always try to incorporate a new theme or topic that I would want to explore further along during the course of the year and see where it would take me, specially, if it aligns with the core subjects I get to cover over here from all along like Social Business, Social Computing, Enterprise 2.0, Online Communities, Collaboration, Knowledge Sharing (a.k.a. KM), Learning and, since last year, Open Business as well (Which, by the way, still remains as one of the Top Reads from this blog for 2013 overall and surely am very pleased about that one. Thanks much everyone for co-sharing that same interest!). So what is it going to be this year then, you may be wondering, right? Well, this time around, and to make up for the couple of extended breaks I took from this blog in the last few months, I am planning on making it up and, eventually, incorporate three different new themes, two of which I will be announcing in the next couple of weeks as we move into 2014, and a third one that I will be kicking off today with this particular article. The topic? Humanise. The what? Everything!
Indeed, over the course of the last few years, as I have been getting more and more involved with internal social networking in a business context, one of the many reasons that, specially, social computing evangelists have been sharing all along in terms of the clear benefits for Social / Open Business is the ability for all of those social technologies to socialise the workplace, to democratise it, to flatten it, to make it more personal and up close, to demonstrate how organisations are no longer that faceless corporate brand you just can’t engage with in a meaningful two-way-street open and direct conversation. And that’s all good. But I think we need to start aiming a bit higher than that, and perhaps become a bit more ambitious as to what we would want to achieve, beyond that social savviness. I want to aim higher myself and state how all of these social networking tools help humanise not just ourselves, as knowledge Web workers, but also the organisations we all may be working for, whether large or small.
Why? Well, essentially, because they are helping re-surface what we, human beings, have been all along and that the business world has managed to demolish over the course of the last 50 to 70 years in a very effective manner: our very own humanity. Our very own need to connect, to bond, to find that common spark amongst humans that helps us generate a connection, a link, a chemistry, a conversation, a smile.
But what if humanise would be something bigger? What if humanise wouldn’t have much to do with social technologies after all, but a wake-up call to realise who we really are (and what we have been all along!) in terms of our behaviours and rituals. What if humanise is all about demonstrating, time and time again, how we cannot neglect anymore, nor ignore, our very own human nature of wanting to connect, to collaborate, to share our knowledge, to tell stories, so that we have got a perfect opportunity to relate to others based on just those connections?
Well, that’s exactly what I am hoping to achieve with this new theme that I will be incorporating into this blog over the course of the next few days, months, year(s). An opportunity for us to challenge our current way of thinking; to also challenge the status quo of how things work in today’s (working) reality, including perhaps in our own personal lives; to understand, finally, how, in most cases, we probably just have to let things go and focus on embracing the unexpected, the uncertain, what we just can’t control anymore, or don’t know the answer for; that is, embracing fully the magic behind serendipitous knowledge discoveries (of whatever kind!) that, just by not being out there, we would have missed out on them either way.
Want an example? Take a look into this one video clip then. Courtesy of the wonderful, rather smart and witty folks behind SoulPancake. It’s a 5 minute long clip under the title “Take a Seat – Make a Friend?” where the main premise is all about opening up. In this case, opening up to total strangers (in pairs) inside a ball pit to talk about “life’s big questions” and, eventually, figure out if there would be a connection in the making.
Now, I am not going to spoil the fun for all of you folks out there wanting to see the outcome of that humanising experiment . Instead I would encourage all to take a look into the embedded code of the video, hit Play, sit back, relax and think “WOW! What would happen if we run this at my workplace?“
See? Sometimes you don’t even need to make use of any social technologies to help demonstrate that human, basic characteristic of always wanting to connect with others by just opening up to the unexpected and let the conversation do the rest. Flow naturally.
I guess it’s now a good time to resume my regular blogging activities, once again, don’t you think? After all, it’s been over three months since I last created a blog entry over here and I suppose I am very much overdue on it. Perhaps even more so to share across an explanation of where have I been in the last three months and venture into sharing some additional details on why I have gone through the longest blogging hiatus that I can remember over the last 10 years that I have been blogging along myself. Was it needed? Yes, you bet it was! Why? Well, two words to define it that I can think of, so far, to explain such a quiet period: (re)focus and purpose.
Over the course of the last 3 months there have been several attempts where I drafted a blog post I just kept writing, and re-writing, over and over again, and I eventually gave up on it. It just wasn’t right. Don’t worry, it wasn’t the well known writer’s block that got me stuck. On the contrary. All along, I wanted it to go out and be published. I even came up with a title for it to describe a bit what I have been going through in the last few months: “Scalability and the Power of Letting Things Go“. Then it hit me: it just wasn’t going to be worth it. Well, maybe it was, if only perhaps because of its cathartic power, but then again it just didn’t feel like it would eventually make it. And now, three months later, upon looking back, I’m glad it didn’t. Because, all along, I was just so wrong with it.
It was one of those blog posts where I was angry and rather upset about a good number of different things. Where my own internal rage almost unleashed itself into the unknown. Rather emotional and perhaps even somewhat visceral, if you would want to call it that way. Pretty damaging overall, if it would have gone out eventually. Even more so when plenty of my closed networks strongly discouraged me to publish it, because they thought it just wasn’t me. It was someone else taking over. Someone that I know I wouldn’t have been able to control myself once it went out. You see? That’s what empowering, trustworthy, caring and nurturing networks can do to you, when you least expected, after you have decided to go the extra mile and trust them dearly as if they were an integral part of you: they protect you to death even against your own self.
And I am grateful for that. They all know it. You ALL know it. I am thankful that I listened to each and everyone of them looking into things from their perspective versus just my own selfish and self-destructive one. Yes, self-destruction is what that blog post would have meant eventually. Of everything that I may have built over the course of the last 17 years in this rather fragile digital world. Of everything that I have strongly believed all along on what I have been meant to do with that digital footprint. And then it hit me. All of a sudden, this article I published nearly 2 years ago, under the heading “Reflections from 2011 – Focused and Purposeful Social Networking“, came to my mind as a flashback to remind me of something I may have lost along the way in the last 18 months or so: (re)focus and purpose.
Indeed, upon reflecting through that long period of three months of very rare and scarce external social interactions from yours truly, I realised that all along I seem to have gone off track from my original purpose. It’s been an interesting experience, because it’s helped me evaluate how I would want to re-focus and re-find that purpose and aim back at the original source of the meaning of the things that I do in the world of Social / Open Business. In fact, I think what I have just gone through, perhaps without even realising about it all along (And that’s a good thing, I guess!), is letting serendipity do its magic, once more, and help my purpose re-find me again.
And it looks like it’s succeeded on its own, because I am now, finally, back! Full of that same energy, and passion, all intact as if it were yesterday, 14 years ago, when I first got started with social networking, and with a renewed source of purposeful meaning into wanting to change the world. At least, my world. That’s gotta be a good start, don’t you think? Well, the excitement is there and as I am starting to wrap up 2013, while currently enjoying a few days of holidays, 2014 is starting to look as exciting, nerve-wrecking, mind-blowing, uncertain, chaotic, complex, beautiful and, above all, more networked than ever before!
Quite an unprecedented learning experience overall, I might add…
Isn’t blogging such a wonderful thing? You bet it is! Once again, it’s managed to bring me back from that darker side of things in all things digital that was just taking me nowhere. Oh, my dear blog, how much I have missed thee throughout all of this time!
One of the things that I got to appreciate quite a bit during the course of the summer vacation I took earlier on this month was having the opportunity for doing plenty of reflective thinking and one of the recurring themes that came up over and over again was that one of Leadership and how the role leadership itself is being transformed, in a now more complex than ever (business) world, thanks to the significant impact of digital technologies. Those of you who have been reading this blog for a while would remember how much of a big fan I am of concepts like Servant Leadership, but there is one type out there that’s been there for a while now and which I am finding rather inspiring in terms of describing the emergence of a different kind of leader: Situational Leadership® (Paul Hersey).
Inspired by Kathy Sierra (Who by the way is now back into the Social Web as serious pony with some stunning blogging coming along as well) I put together, what today, still remains as one of the most popular blog entries over here in this blog: Social Business – Where Bosses and Managers Become Servant Leaders, where I reflected on the changing role of management into leadership in today’s complex world. Fast forward to 2013 and that assessment is probably even now more accurate than ever. I am not sure what you folks would feel about it, but I am starting to think we are witnessing perhaps one the most profound, deep and impactful crisis in Leadership in our entire human history.
If you look into the world today, not just the business world, by the way, but the world in general, you would see how there is a massive crisis in terms of both Management and Leadership. Look around you and see where we are with today’s financial econoclypse, the various different unjustifiable war conflicts, the abundance of corruption and fraud (All the way to the top spheres and across the board!), lack of morals and ethics, the so-called NSA protocol, you name it. If anything, you would probably be able to say that we don’t have much of a world leadership going on at the moment. Quite the contrary. I’m starting to think that we got stuck in that 20th century model of tailorism / management (The Hierarchy) in a world that has clearly demonstrated it cannot longer by managed. It never was. If anything, it can only be facilitated and lead accordingly (The Wirearchy).
Steve Denning all along has been talking about how the business world needs to make that leap of faith and push forward for that transformation of today’s workplace with Radical Management. According to him, we are nowadays experiencing the Golden Age of Management. To me, this is bigger. Much bigger. We are probably witnessing, in the flesh, the perfect storm of how Management is going to transition into Leadership provoked, more than anything else, by that massive disruption of knowledge stocks no longer cutting it and instead transitioning into knowledge flows in order to survive into the 21st century. The scarcity of information for better decision making that used to be in the hands of the few is now transitioning into that massive free flow of information and knowledge that’s helping inspire a new generation of leaders: situational leaders®.
Interestingly enough, situational leadership is not a new concept. It’s been with us for 30 / 40 years already and I am finding it rather intriguing how it’s now making the rounds 30 years later, and well into the 21st century, to describe not only the role of the leader, but also the role of the follower(s). In case you may not be familiar with the concept, here’s a short description of what it is like, taken out from Wikipedia:
“The fundamental underpinning of the situational leadership theory is that there is no single “best” style of leadership. Effective leadership is task-relevant, and the most successful leaders are those that adapt their leadership style to the maturity (“the capacity to set high but attainable goals, willingness and ability to take responsibility for the task, and relevant education and/or experience of an individual or a group for the task”) of the individual or group they are attempting to lead or influence. Effective leadership varies, not only with the person or group that is being influenced, but it also depends on the task, job or function that needs to be accomplished“
I am pretty sure that after you have read that excerpt the first thought that may have come to your mind would probably have been this one: “Oh, yes, I, too, can certainly be a situational leader (at times)”. In fact, you may as well have been all along a few times without not noticing, right? Whereas if you think about Management the whole equation changes quite a bit. All of us can certainly be situational leaders at some point in time, in a specific context and scenario, but if I were to ask you whether you could be a manager the answer would probably vary. Naturally.
That’s why I am finding all of these conversations around Leadership in today’s interconnected, hyperconnected, smarter world than ever, through digital technologies, more fascinating than anything else. Specially, from the perspective of how every single person out there seems to have an opinion about what leadership should be really all about. So, to that extent, while I was going through that thinking time, I decided that from here onwards I am going to start talking over here, in this blog, about some of my favourite reflections around leadership, that others may have shared across already, and its key paramount role in today’s complex (business) world that I have bumped into over the course of time.
Essentially, what I will try to aim at is to eventually hint, perhaps, a new kind of Leadership. That one that would thrive in an Open Business world. Yes, indeed, you know where I am heading. Just like I have made the transition, earlier in the year, from Social Business into Open Business, from here onwards I will move along with a follow-up transition from Leadership into Open Leadership, where I will try to decipher and reflect, every now and then, how both Servant Leadership and Situational Leadership fit in together in terms of how we need to keep pushing, by challenging the status quo, the traditional hierarchy, understanding that while there may well still be a role for traditional (senior / executive) management out there in today’s corporate environment, we may have run out of steam with it altogether, because as Don Tapscott quoted a while ago: “Business can’t succeed in a world that’s failing“. And we are failing pretty badly right now.
And talking about Don himself, I thought I would go ahead and share over here a short video interview he did recently around “A New Model of Leadership” where he doesn’t quote situational leadership per se, but he gets to describe it pretty well on what it would look like in today’s business world dominated by the Social Web:
And, finally, I thought I would finish this initial blog post on the topic of Open Leadership pointing out another video clip that I bumped into earlier on this year, and that, although a couple of years old already, it provides a very good entry point in terms of what would be the main differences between Managers and Leaders. The video was put together by Scott Williams and lasts for a bit over 5 minutes. It’s totally worth it and I can certainly recommend you go through it to understand how and where the shift needs to start happening, if not already, as we move onwards and transition into a brave new world of uncertainty, perseverance, resilience, coherence and, finally, complexity. Essentially, a more human world: