E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez

Employee Engagement

How Social Networking Tools Enable Heutagogy in Learning Organisations

Gran Canaria - Cruz Grande's surroundings

 

Imagine one day you read this quote: ‘The way we teach in our schools isn’t the way I think you create successful (and happy) adults, it’s the way you create the society we’ve had until now.’ Now imagine you swap the wordings ’teaching’ for ‘learning’ and ‘our schools’ for ‘our workplaces’. Read it out loud again, please. Slowly. Imagine if you then read this other quote at some point in time later on: ‘I don’t want to grow up and 30 years later find out that I’m an office worker unhappy in life and that hasn’t done anything to improve this world. Because that’s my main goal now: leave a positive mark here’ and ask yourself how many of your work colleagues you could name up out loud that would fit that description. Yes, I know!, I had the exact same problem. Not many! That’s why Workplace Learning is broken and why heutagogy may need to come to the rescue to save us all…

Heuta… what?, you say’ …Hang on for a minute, before I go into that topic a bit deeper, allow me to give you all some context as to why I have started this blog entry with those two quotes. Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general. They, actually, come from a letter written to Roger Schank by a 15 year old girl in Central America protesting herself about the poor state of the education system in her own country and the very few choices she has got to change the situation herself on her own. Roger himself recently published it in his own blog for all of us to be wowed, and not in a positive sense, by the way, more than anything else, because, upon reading through it, one has got to shamefully admit that current state of education / learning is incredibly pervasive and available in most countries throughout the world, and, of course, in vast majority of organisations. Ouch! 

After publishing the letter in his own blog, which I strongly recommend you go ahead and read through it in its entirety, Roger comes forward to share a couple of uncomfortable reflections that, upon reading through them, reminded me as to why I heart, so much!, heutagogy, not only within the overall education system, but also with workplace learning inside organisations, in general. To quote: ‘We just let kids be miserable, or, we use school for its true intention: indoctrination’. Again, replace ‘kids’ for ‘knowledge workers’ and ‘school’ for ‘workplace’ and, once again, we would have the reaffirmation as to why workplace learning is currently broken within the business world.

But perhaps the most mind-boggling, and rather troubling!, quote from the entire post he shared is this other one: 

Our schools are, in a sense, factories, in which the raw products (children) are to be shaped and fashioned into products to meet the various demands of life. The specifications for manufacturing come from the demands of twentieth-century civilisation, and it is the business of the school to build its pupils according to the specifications laid down.

That quote, you may be wondering, is from Edward Cubberly, Dean of the Stanford University School of Education, from around 1900. Yes, you are reading it right, it’s not a typo, 1900!! 116 years ago!! Whoahhh! 

My goodness! No wonder the current education system is totally broken. It’s been broken from well over a century, already! Yikes! And I’d dare extend that sentiment as well towards Workplace Learning, despite notable efforts of wanting to wake up into a new reality and see if we can still save it all. Even Roger himself already hints in that blog entry part of what the potential solution(s) may well be. To quote him: ‘Let kids learn what they want to learn in curricula design by professionals’.

This is where heutagogy kicks in beautifully, because that’s exactly what it is all about: 

Heutagogy is the study of self-determined learning … It is also an attempt to challenge some ideas about teaching and learning that still prevail in teacher centred learning and the need for, as Bill Ford (1997) eloquently puts it ‘knowledge sharing’ rather than ‘knowledge hoarding’. In this respect heutagogy looks to the future in which knowing how to learn will be a fundamental skill given the pace of innovation and the changing structure of communities and workplaces.’ [Emphasis mine]

First time I ever got exposed to Heutagogy, as a concept, was back in March 2013, when I was invited to speak at the Welcome Heutagogy conference event in Prague, where Dr. Stewart Hase (Founder of Heutagogy himself), along with the delightful Lisa Marie Blaschke, were the keynote speakers (Links to the presentations AND recordings can be found here and here, respectively). Little did I know, back then, I have been practising it actively myself for 13 years already, and still going strong today, more than anything else because, if anything, heutagogy is all about making learning a change experience, indeed. But it’s also about placing ‘the learner at the centre of the learning process not at the end of a linear process starting with the curriculum, through the teacher, to the resources and finally ending with the learner’, as Stewart himself wrote about in this wonderfully inspiring blog post a little while ago.  

Fast forward to 2016 and this specific tweet may be particularly helpful in describing some more in depth what it is: 

That is, certainly, one of the many reasons why I heart social networks and social networking tools from all along, because thanks to them, we have been given the incredible and unique opportunity of being in charge of our very own learning, a la self-determined learning, whether at work, or elsewhere, based on a specific set of needs and wants, to the point where it’s always each and everyone of us, and not the system, deciding upon what we would want to learn more about, how we would want to learn and with whom (i.e. our networks) we would want to learn with / from. In other words, thanks to all of these social networking tools, specially, in a work context, and thanks as well to applying those heutagogy principles referenced above, we may be, at long last, working really hard towards making that successful transition from being a knowledge (Web) worker into a learning (Web) worker: 

So you can imagine how happy I was when earlier on this year, while serendipity was doing its magic and I was searching for something else, I bumped into the recording of the presentation I did back in 2013 about how I was applying heutagogy myself into my day to day work routines using social networking tools (IBM Connections back then and nowadays it would have morphed a fair bit into a combination of IBM Connections, Twitter and Slack) in the context of #NoeMail to get work done more effectively WHILE I was learning away.

The mind-blowing thing is, upon watching myself deliver that very interactive presentation, I realised that pretty much what I said back then it still applies to how I learn AND work nowadays, even though I’m no longer a salaried employee and don’t work in major corporation, confirming, therefore, if anything, that a combination of both heutagogy and social networking tools have managed to convert me into a lifelong learner with a completely different mindset of work, one where you realise your knowledge, and what you learn further along with it, is no longer just yours, but from the communities and networks you spend the vast majority of your time with, which is just too funny and perhaps a tad ironic because that’s, essentially, the main reason why, even today, I am still even so keen on sharing openly my own knowledge. Indeed, to learn even more! 


PS. By the way, in case you folks may be interested in going through the recording of the presentation I did back at the Welcome Heutagogy event in Prague, I have taken the liberty of embedding the video clip over here in this blog entry, so you can watch it right away, as you may see fit. It’s about 35 minutes long, plus Q&A, and in it I describe, through my first hand user experience, what A Day in the Life of Luis Suarez using IBM Connections was like to learn AND get work done more effectively through my own social networks and online communities, still today two of the most powerful enablers for the adaptation of emerging social technologies in the workplace without having to rely too much on email per se, which, if you ask me, it’s a good thing altogether, don’t you think?

Welcome Heutagogy – Luis Suarez from HR Kavárna by LMC on Vimeo.

Hope you enjoy the presentation, just as much as I did back then, and I still do today, as a self-empowered lifelong learner through applying heutagogy’s principles and making extensive use of social networking tools 😀👍🏻

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Loyalty in Social Networks

Gran Canaria - Meloneras Beach

One of the best decisions I ever made upon becoming a freelancer, nearly three years ago, was to consciously spend plenty more time doing tons of additional reading (Whereas in the past I just couldn’t, for whatever the reason), whether it was books, white papers, reports, studies, research, articles, long-form blog posts, etc. etc. more than anything else to help me switch away from that constant flair of snacking around content on media tools and, instead, slow down a fair bit enjoying the many healthy benefits of reading (who knew?!?) or, perhaps, help augment my overall human experience, which is not such a bad thing, I suppose, if you look into it closely, don’t you think?

It’s also one other reason as to why I’m not online, on those media tools, as often I used to, but little did I know, back then, one of the additional perks of reading more was also being capable of instigating and actively participating in plenty more conversations, whether offline or online, specially, thanks to updating and revamping my own blogroll, which, in a way, is what triggered everything else. I suspect that, somehow, the Social Web slows down a fair bit when blogging kicks in and that may well be the reason why I am having plenty more conversations over here in this blog, since I resumed my blogging mojo just recently, than in the last few months on media tools. My goodness! Did we manage to kill already the conversation in the so-called traditional social media tools landscape? Please tell me that’s not the case, for our own sanity.

Ok, ok, I know, here I am, once again, excoriating the very same social tools that once gave me birth and that, 16 years later, have made me what I am today. Goodness! What’s wrong with me?!?! Yikes! Maybe. But then again, in my defence, I am only now just realising that was the main reason why I quit Facebook over 5 years ago, why I deleted my LinkedIn account over two years ago and why I started this experiment in Twitter that I blogged about over here under the thought provoking title ‘Is Twitter Where Conversations Go to Die? – The Unfollowing Experiment’. I was just simply missing the great conversations we once used to have all over the place, while everyone else was just (and still is!) busying themselves broadcasting out loud their own (somewhat expected) marketing messages and whatever their services.

Don’t take me wrong. I know that’s very much needed, specially, if you would want to change the game of how we have managed to build, nurture and cultivate personal business relationships online over the course of time, but I think we are just falling too short in terms of conversing with one another about the topics we are truly passionate about. And that’s a pity, because that still is *the* huge potential all of these (social) media tools have permeating all around through them.

Here is an example of what I mean, and let’s see how much it relates to your own user experience. Take one of the major media tools out there, I will go ahead and pick up Twitter, since that’s the one I still use the heaviest, and now, very carefully, ask yourself when was it the last time you had a conversation, longer than 5 posts / comments / tweets, etc. (that’s important!) that was not triggered by you but by someone else in your social networks. When was the last time that happened? I don’t know about you, but unless I am the one triggering the conversations, because I have the intent to provoke some additional dialogue or interaction around a particular topic that I know is of mutual interest for both of us, it just won’t happen anymore, at all. Is it just me? Am I the only weird, freakish, strange knowledge (Web) worker out there going through that experience at the moment? Please tell me if I am, because, if I am, I may well be doing something wrong and I would love you all to tell me what it is in the comments below, so I can fix it.

Somehow I suspect I may not be the only one out there currently going through this, am I? You tell me, please.

Ok, back to the topic of reading and getting inspired by the reads in the long form that I mentioned in the original paragraph shared above. Here’s an example of what I mean, so you can see it why I heart it quite a bit at the moment. Take a look into the recent blog article put together by my good friend, and KM mentor, Dave Snowden under the suggestive heading ‘back to the salt mines’ where he shares one of my favourite descriptions of what blogging is all about and that I can totally relate to. To quote him:

As is often the case with a blog post, the subject and picture come before content; one of the reasons I like the medium so much. Starting with a title, finding a picture and then starting writing without a clear goal I find curiously liberating. I suppose it harks back to the impromptu speaking and debating tradition which was so much a part of my education up to leaving university.

Oh, boy, if that paragraph, on its own, doesn’t instigate you to blog, I suppose nothing will, I tell you! It’s wonderfully weird as well that Dave pretty much described my blogging process without a single flaw, that is, pick up a recent photograph from my archives, upload it into my Flickr account I still use quite actively, and then start writing about a particular topic and see where it would take me, regardless of its length, with the title being the last thing I will write down about it. But Dave’s article gets much better, as you read along, because he gets to reflect on loving what you do, and being passionate about the stuff you love, is all about. Here’s one of my favourite quotes, which happens to be a rather lovely piece of advice that may well confirm why I’m not so keen on using some media tools anymore. To quote him (again):

Enjoyment is about anticipation and expectation and if those are two high at the start you are on a downwards slope thereafter.

Ouch! No further comment needed, I guess, right?

Well, there is more in that golden post Dave put together that really resonated with my own user experience, even more so nowadays as a freelancer. This particular quote pretty much hits the nail on the head, as far as I am concerned, and requires also very little commentary, if at all:

Seize the day: as opportunities present themselves experiment

Oh, gosh, but there is one more! Perhaps the one single sentence that pretty much describes the raison d’être as to why I got involved with Knowledge Management, Collaboration, Learning, Online Communities and Social Networking for Business over 16 years ago in the first place as an opportunity to learn and grow as a knowledge (Web) worker:

Survival (and with that enjoyment) is finding work arounds and for that you have to ….
cultivate and build informal trusted networks.
” [Emphasis mine]

Indeed, I couldn’t have said it better myself and I can certainly relate to it big time, but, at the same time, earlier on in that article he wrote the following, rather thought provoking sentence that is currently haunting my mind (in the right way!) and for which I haven’t got a proper answer just yet: ’I also realised early on that loyalty within a network is key to survival, something I still hold as a principle.

Have I lost, along the way, my own loyalty to the social networking tools that once gave me birth?

And that, my dear friends, is the main reason why I am currently having a blast diving into #longform reading. It makes you think really hard and seek out the uncomfortable answers…

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Vanity Killed the Social Media Star

Gran Canaria - Meloneras at sunset

Over the course of last few months a few folks have asked me about why I am not so active anymore in different social tools from the so-called Social Web, as well as why I stopped advocating and pontificating about their huge potential to transform the way we connect, collaborate, share our knowledge and, eventually, get work done more effectively. And I guess, after all of this time, I am now ready to put together this article to explain why not and what I am doing instead. It all comes down to vanity, unfortunately. Or, better said, it all comes down to, finally, come to terms with the fact that our very own self-importance has managed to destroy Social Media and just leave it at Media, as we become … it.

At some point in the not so distant past, we knowledge (Web) workers decided to, collectively, kill one of the most profound and deep reaching components from all of these social networking tools out there: our very own conversations and, instead, we embarked on that frantic, unstoppable rush to become publishing machines blasting out marketing messages non stop that continue to be impregnated all over the place with our very own vanity. We just simply decided to leave conversations behind thinking that people would be so much more interested in the stuff we share about ourselves that all of a sudden we dropped social and instead became vainly digital. Yikes! Where did we go wrong? Why did we turn Industrious in our own vanity in the first place?

You know, I remember the time, back in the day, when several of these, now media, tools were all about conversations, about people wanting to reach out there to other people who would be sharing similar interests, who may have had similar needs and wants, or who may even want to work together as an opportunity to connect, learn and share what we each knew as an opportunity to grow further along as one single entity: a social network. Our social network. Alas, that seems to have died a rather fast and painful death on its own and we all ought to blame ourselves for that wonderful exercise of destroying social networking, on the Social Web, for the sake of our own vanity. I mean, when was the last time you had a conversation with someone on any of these media tools without talking about you or the stuff you are reading, or doing, or interested in? I bet we all know the answer to that question, don’t we? The thing is that we all seem to be rather comfortable with that state of things, because if you look out there, very closely, we aren’t doing anything about it, more than anything else, because we all seem to be rather busy all over the place industriously sharing our tidbits of how vain we all are, after all. Very sad, really.

Speed kills, specially, in the world of media tools, where we are all fighting to survive one more minute of our very own glory! One tweet, one like, one comment, one emoji, one meme, one infographic, one photograph and what not, is what we are all striving for to keep surfing the wave of popularity for just another 15 minutes of fame. Then we are left behind into oblivion only to repeat the same process, once again, 15 minutes later. The very popular ‘In the future, everyone will be world-famous for 15 minutes’ has taken a whole new meaning where we all become famous, forever, to those audiences we keep feeding further along with our very own vanity. These media tools have, finally, managed to convert us all into Web celebrities, at least, to someone out there who may be morbidly interested in what we have got to say and share about ourselves, just so that we can compare. We, indeed, have become the media, much to our collective regret.

We shape our tools, and thereafter our tools shape us’, as the famous quote goes, is, eventually, the worst that could have happened to the so-called social media tools, because thanks to our very own behaviours and mindset it’s those very same tools the ones that are now perpetuating that very same vanity flair we keep exhibiting proudly out there all over the place. Remember the good old ‘me, me, me’ mantra from the Web 2.0 times? Well, it seems we have now successfully shaped our tools not only to observe such behaviour, but to enhance it to the extreme fully. That’s how all the trolling, bullying, hate speech and vilifying have come up over time, because, if you think about it, social networks and social networking tools just didn’t exhibit such ill-behaviours per se, as they would have contained and self-policed them right from the start, even for their own health and sake. Alas, with media tools, it’s the spectacle du jour we are glued on to from the comfort of our screens, wherever we may well be.

And we seem to enjoy it very much, at least, vast majority of people, because we are starting to witness two things that, say, a decade ago, would have been tabooed in the world of social networking. First, we continue to design these media tools for vanity although those very same tools would claim they are, instead, introducing different algorithms to improve our overall user experience, when, in reality, they are destroying it by perpetuating that constant urge of sharing one’s self-admiration. And we buy it, because, you know, we still want to be right at the centre of the spotlight. It’s our very own 15 minutes of fame glued to our human condition. And the issue is even greater when we start embracing such behaviours as something both positive and very much needed, or encouraged, as if nothing else ever happens. 

This is where blogging and the original social networking tools differ tremendously from today’s world of media tools, more than anything else, because they have never been about you, but about the collective, the network, the community, in short, the conversations. You may well say that it’s somewhat related to one of the seven deadly social networks and that may well be it, but it isn’t, because all of this self-glory and narcissism have got a clear consequence that most folks don’t seem to notice the reach it’s achieved: vanity, narcissism just doesn’t like flat organisations, more than anything else because these represent a threat to the potential aspiration of being at the top of the ladder with an inner urge to protect one’s own turf, position, status or power, just because we feel we are better than everyone else. So if you ever wondered about why enterprise social networking tools have been so slow in their adaptation curves within your own organisation, I guess you would know now why that’s happening and why we would need to work, even harder, to defeat self-importance from destroying the ’social’ component of media tools. 

You see? ’Social’, comes from ‘socius’, ancient Latin, and it literally means ‘partner’, so when people are talking about social networking tools there is an inherent flair of building, nurturing and cultivating partnerships, yet, when you enter the world of Social Media it’s everything, but partnerships. They just don’t exist anymore, more than anything else, because somewhere down the lane we decided to stop conversing with others, speed of execution in being social killed us all in the process. We stopped listening, caring and being more empathic about our peers, if anything, just for the sake of them, vs. our very own alone. Somehow, at some point, we decided we are far too important ourselves for our very own sake and now that we have media tools to demonstrate that everything else just doesn’t matter anymore. We are always right, even more so when it’s about our very own personas that we try to portrait out there, whether real or fake, no-one really knows anymore, which is why we have got this tendency to just switch off, hoping it will pass, but still making ourselves present out there, constantly, in the moment, so that people won’t forget about us for when things would come to normal, if ever. 

No, they won’t. We initially shaped the tools and nowadays the tools have shaped us so badly to showcase that dysfunctional behaviour of vanity without remedy we no longer want to get rid of it, we need it, we live from it, we thrive through it to the point of addiction, we despise everything AND everyone who doesn’t understand the only thing we care about is me, me, me.

You know what? I remember the day when things weren’t like that. I remember the golden days of the Web 2.0 spirit from back in the day, where people were generous, empathic, caring, helpful, trustworthy, honest, open, inspired, authentic, motivated, engaged, excited or even purposeful  enough to wanting to change the world, make it a better place for everyone, unleashing the true potential of networks and communities as the new operating model of both work and our personal lives. Yet, these hungry-for-our-data media tools decided to relinquish all of their potential to expose our very own dysfunctional behaviours and instead of attempting to do something to mitigate them and bring us back to basics, they decided to potentiate them, because they knew they were going to get even more! And for free. That’s how self-assured we all are. It’s a sickly system I keep thinking, and hoping dearly, it will eventually find its path to healing itself for good and come back with the other side from each and everyone of us, you know the one that thrives in networks and communities, the caring and empathic one, yet, every day that goes by I keep getting signals about how current media tools, if anything, not only will they not be able to recover, but, if anything, they would be taken us all down with them with their own poisonous demise. No, thanks! Not me.

I refuse to think that’s the horrifying end of the social tools we once thought were going to help us change the world as we knew it and our very own selves as well for that matter. However, I do realise those media tools won’t change by themselves, unless we do first, and very abruptly, since they feel they don’t have a good enough reason for it, after all, they already have your data. We will need to be the ones wanting to change the game completely altogether by breaking off the status quo, by slowing down, by pausing, reflecting and thinking what we, each and everyone of us, could do for our networks and communities to get the most out of our own contributions, not for us, but for the well being of the community itself.

Yes, it’s the ever harsh and rather difficult, as equally challenging, transition we need to make from the good old ‘me, me, me’ into the ‘we, we, we’ mindset. And for that to happen today’s media tools, those that keep feeding from our very own vanity, won’t help much. We would need, instead, to look elsewhere for those social software tools we once thought would change the world, because, you know what?, whether we like it or not, they will. It may take time, but, eventually, they will. When? Well, when we all stop feeding the self-importance triggers and, instead, we focus our energy, effort, attention AND time invested into what we know we do best: connecting (with) people through some bloody good conversations. 

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Whatever Happened to Critical Thinking?

Gran Canaria - Guayadeque in the winter

One of the biggest challenges I have been facing in the last couple of weeks, upon resuming my blogging mojo, while reducing my own online presence in different media tools, has been re-building my own blogroll. Remember them? They were a really cool way to help you build community, through wonderful interactions and connections via comments, trackbacks, pingbacks and what not, around the stuff you were truly passionate about and loved writing on and on and on. They were, and still are!, one of the core founding elements of the so-called Web 2.0 spirit that, 22 years later, is still very much alive and kicking. Or so I thought, because trying to update my own blogroll has been quite a daunting task, not necessarily because of the quantity, but more because of the lack of quality, or, better said, lack of critical thinking, if I may say that. Whatever happened to it? Where did we leave it behind?

While going through the different blogs I was subscribed to over the course of last few years, trying to see which ones were still being updated on a more or less regular basis, I found out how plenty of them no longer were having recent, fresh content (say, in the last 6 months or so). And that was pretty ok, because upon checking their different Twitter accounts I was finding out that plenty of those bloggers have moved their blogging into someone else’s homes (Facebook, LinkedIn’s Pulse, Medium, etc. etc.). Too bad I can no longer use RSS news feeds to subscribe to them. You know, ‘RSS still works. It’s still free. It’s still unfiltered, uncensored and spam-free‘.

What was most worrying though was how plenty of those bloggers who are still blogging away in their own blogs weren’t, in most cases, sharing some of their own original thoughts, ideas or experiences about what was motivating them to write and reflect on in the first place. Instead, they were just regurgitating the content shared across from a small group of social media gurus, always the very same group, ironically enough!, hoping those blog posts would trigger, in the shortest time possible, some kind of ‘engagement’. Yikes! Why?

Busyness just trumped blogging’, was my first initial reaction thinking that, when knowledge (Web) workers are just too frantically busy, they stop thinking, reflecting or musing about different topics and, eventually, stop focusing on building up on what’s still considered one of the most paramount skills from any good blogger out there: critical thinking. Instead, we just ‘rant about politics and share cat pictures‘.

Mark Schaefer couldn’t have said it better as well on a recent article he published on this very same topic around critical thinking. To quote him: 

Although we have the infinite opportunity to learn and consider opposing views, the level of critical thinking may be no better today than the people who had access to no information in the 1800s. We’re too busy to think, too busy to dig for truth.

Ouch! That seriously hurts, but he’s got a really great point with that reflection, because, that’s exactly what we have been doing in the last 3 to 5 years with all of these so-called social tools. Somehow, somewhere down the line we all, collectively, decided to become the media. Actually, better said, we decided to become the mindless media commenting and regurgitating the very good old same discourse from that handful of social media gurus and celebrities, except that, in the process, we were determined to include tons of bullying, trolling, hate speech and, eventually, tons of hatred, specially, when we are confronted with opposing views to our comfort zone of thought. It’s just like we can no longer dissent with people in a healthy, constructive and critical thinking driven manner without being insulted in the process a few times here and there. And insulted doesn’t refer to just using foul language, but also to simple things just like ‘Oh, sorry, you are totally wrong’ or way off base just because you think completely different than what me and my social media gurus and celebrities think! Oh my my! 

I guess it must be rather tiring, and exhausting!, for those social media gurus to hear, or read, their own regurgitated thoughts by the thousands and thousands of times from their own minions, but I guess it’s something they have already gotten used to it, as they have already reached celebrity status and, of course, they need a mindless, vilified audience, more than anything else, because it’s easier to manage, even if by merely ignoring the whole thing, while driving traffic to their own personas. Good or bad, traffic volume still is where the game is at, apparently and sadly.

Mark himself highlights what may well be the problem when he writes: ‘We have more information at our fingertips than at any other time in history and the technology may be depressing our ability to think, process, and think critically’. Well, maybe. But somehow I keep thinking it may well not be technology per se the one to blame, but, once more, ourselves. We’ve always been very good at blaming the tools when they help us demonstrate, time and time again, our very own dysfunctional behaviours, more than anything, because, once we do that, we feel we no longer need to do anything else. You know, it’s the tools that don’t work, not us! It’s always the tools. Well, no, it’s not the tools to be blamed, but our very own behaviours, I am afraid.

We have stopped to think, process and think critically, as Mark mentions, because we are just too busy to build on our own thoughts and experiences and it’s much easier to build on everyone else’s, specially, when they are in our dear and beloved echo chamber (Retweets or reshares anyone?), and if it comes with a certain taint of celebrity status all the better. We no longer think, we just become amplifiers, for good or bad, although in most cases it’s for bad, because we seem to rejoice ourselves from that morbid sense of enjoying more of the bad news than the good news

But fear not, there is hope out there for us all to revert course, before it’s just too late. Actually, more than hope, there’s plenty of help going from excellent resources and recommended reads like ‘Net Smart’ by Howard Rheingold (I can strongly recommend as well this video clip on Crap Detection 101 (25 minutes long)) or the wonderful online course from Harold Jarche about #PKMastery. We just need to become, once more, the critical thinkers we once were, at least, at our very own online home(s), i.e. our own blog(s), more than anything else because we need to start rebuilding on that very much needed skill of questioning everything.

My good friend, Anne Marie McEwan, once wrote that critical thinking is a ‘complex process of deliberation, which involves a wide range of skills and attitudes’ along with ‘checking for bias’, but she also ventured to state what critical thinking is all about and I just thought I’d take the liberty of adding a teaser here highlighting what she then gets to develop in more detail in this rather insightful and thought provoking article about acquiring and mastering such rather helpful and very much needed skill. Critical Thinking is: 

  • ‘A systematic approach to scoping and identifying the interacting elements of a strategic problem
  • Assessing risks in the process
  • Challenging assumptions (our own and those of other people)
  • Evaluating strategic options from among alternatives
  • Identifying and defending selection criteria
  • Reflecting on effects of paradoxes, constraints and incomplete knowledge
  • Using evidence to draw valid and justifiable conclusions in making a case for action’

So why am I writing about all of this, you may be wondering, right? Well, more than anything else as a reminder to myself to resist the urge of amplifying and, instead, fight the good fight of never conforming, of questioning everything, or understanding how critical both empathy and caring are when applying your very own critical thinking skills about what happens around you, whether at work or in your personal life and that, if anything, we always have a choice in terms of what kind of online digital footprint we would want to establish, treasure, cultivate and nurture over the course of time. Either regurgitating someone else’s thoughts and ideas that you may, or may not agree with, or, through sensemaking, build your own at your own home turf. The home you never left.

Our choice.

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The Mindset of Work

Gran Canaria - Maspalomas Dunes

What’s the future of work? I bet that’s probably the number one single question we all keep bumping into multiple times during the course of the day and, yet, we still haven’t got a clue about what the real future of work might be like in the long run. We know it’s going to be impacted big time by technology, if not already!, where we eventually might not even talk about work anymore, but more on that in another upcoming blog post. What I’m most interested in at the moment though is how we would probably need to start working things out not necessarily in figuring out what work might well be in 10 or 15 years, but perhaps dig in plenty more into what the present of work is nowadays and that ought to be something we need to fix first, before it all takes us by surprise and we find ourselves without work and without a future. Is work still a physical space or a mental state? Who decides?

Most people don’t know about this, but I was born a futurist. From a very very early age, while I was born and raised in a tiny village in mainland Spain, I have always been fascinated by the future and what roll humanity may well play in making it happen. I know plenty of people have always been obsessed with both the past and the present. Alas, for myself, it’s always been about the future and what it might hold for us as a species. That’s one of the several reasons why this is one of my old time favourite videos I keep re-watching every now and then to remind me (If you watched through it – it’s 6 minutes long – you will know why…). But, at the same time, I realised, long time ago, that in order for us to figure out what the future may well be like we might need to work out first what kind of present we want to have. And today, not tomorrow, as it’s not here yet, not yesterday, because it’s already gone. And it’s only when you insert words like ‘work’ you realise it’s a tougher job than anyone may have anticipated altogether. 

Take a look, for instance, into a recent blog post from my good friend Euan Semple under the heading ‘Being at work’, where he comes to question that despite our several attempts to travel into the future to see what work might be like in this day and age of social, emergent technologies, as far as work is concerned, we may have just gotten stuck in the good old 20th century, because we just aren’t there … yet. We still pretty much think AND strongly believe that work is a physical state. To quote Euan: 

I marvel at organisations agonising over whether or not to give their staff the choice to work at home, over engineering the technology they feel is needed to allow them to do so, and having time wasting meetings about whether they can be trusted not to waste their time!

Does it sound familiar? Have you experienced pretty much the very same thing, even within your own organisation? I bet you have. We all have. For plenty of knowledge (Web) workers, work still is a physical space you commute to, to get work done as effectively as you possibly can, within some of the given constraints Euan mentions on that quote, hoping the day goes by really fast without making trouble with your direct boss, to then start, once again, the journey back home. Day in day out. Week in Week out. Monthly pay-check in the bank. Oh yeah, holidays!!! Yay!!!

If someone would ask me if that is the future of work, as pretty much the present, today, I think I’ll just go ahead and scream my lungs out till the bleed. NO! That’s definitely not the future of work, and it shouldn’t necessarily be its present either! I mean, don’t we have all of these wonderful technologies that helps us get together, connect, collaborate, share our knowledge more openly and transparently, and innovate faster altogether, whenever and wherever we may well be? Why do we still keep thinking about work as a physical activity one embarks on from a certain time in the day to another? Why do we still think that work is something you do while at the office, where your performance is usually valued and measured more in terms of your sheer presence (and how pretty you are!) vs. the results and outcomes you keep delivering.

If you ask me what might the problem here then I’d venture to state it’s not necessarily an issue with technology, nor with business processes, but mostly with people. And more than people with our very own mindset and behaviours. Right at the core of any issues and challenges you may be facing at work with different change initiatives they are bound to be around people’s mindset, including your very own, as well as their own behaviours and business practices. Help shape, fix those accordingly, always under the premise you can’t change people per se, but provide the necessary conditions for them to figure out if they would want to change (or not) and you are off to defining what the present of work may well be like in preparation of the future, whatever that may well be.

Euan already hints what it may look like when he writes ‘Work is more about attitude of mind than place. Most of us can do it anywhere’, as he points out how we are not going to have a single barrier from either a technology or business processes points of view. On the contrary, it’s our very own mindset alone the one that’s stopping us, as we are still pretty much behaving and thinking in terms of the scarcity and constraints of the XX century as an opportunity of survival, when we should shift gears into the abundance of the XXI century. Based on what?, you may be wondering… Well, based on what is our new oil: knowledge, our collective knowledge.

Allow me to share an example … Every single time that I start working with potential clients, and before we get down to do some real hands-on work, I usually spend some time having conversations with them (either F2F or remotely, although the latter is a bit tougher, as I blogged recently) exploring their needs and wants, why they would want to change, as they have decided to embark on the Social Business and Digital Transformation journey, and how I may be able to help them accordingly, and during those conversations I typically have got a number of probe questions just to get a feeling as to how far their mindset may have shifted already or not. My favourite one that raises eyebrows time and time again is the following: with the emergence of all of these social, mobile and cloud technologies, ‘how does it make you feel when each and everyone of your employees is your new CIO?’ Pause there for a moment and observe with full intent their reaction(s)… Priceless! 

Here’s another example, if I may, that relates, pretty much as well, to my own recent working experience. I mentioned how, when I left IBM nearly three years ago, I spent a whole month doing tons of thinking to figure out what I wanted to do next. Part of that time was also spent on reconnecting with folks in my close networks to rekindle our working relationships, to let them know I had become a free man, and to also get my act together about my own online social presence. While all of that was happening, I also had the opportunity to be interviewed by a few Enterprise Social Networking vendors, as I was just becoming available out there in the Social Business market and perhaps a bit too appetising at the same time for some, who knows.

The thing is that I went through those interviews and we had some pretty amazing conversations about potential job opportunities with each of them, but then again I just couldn’t help myself throwing out there some additional probe questions of my own, one of them in particular rather critical for me to decide whether they may well have shifted mindsets or not and therefore be able to join them or not. This particular question is, to me, the defining one, whether you’re walking the talk or not in terms of thinking of work as a mental state enabled and self-empowered by these emerging social, mobile, cloud technologies or whether you still think work is a physical activity you do at an office under command and control: ‘Can I work with you remotely from where I live?’ The answer to that question by all of them was along the lines of ‘Well, we were hoping you’d relocate to our central offices [in whatever the major European city] and work from our office’. Yikes! No, thanks! 

See? If that probe question would have been asked in such manner for any other kind of job, I would have taken the answer as in I’d need to relocate and start working from their office(s), but this time around things are different. There were all Enterprise Social Networking vendors, who are supposed to live and breathe the social technologies they want to sell to their customers. These are the ESN vendors who claim, out loud, a new way of working, a new state of mind when thinking about work, about the huge opportunity and incredible perks of working remotely to help unleash the true potential of your employee workforce, yet, they themselves don’t embrace what they preach and act accordingly.

Of course, I kindly turned those ESN vendors down and rejected their very generous offers to join them. Of course, there have been several potential client prospects I have attentively declined working with because of the answers they gave me to those probe questions. Why? Well, mindset, that’s what it is all about, I am afraid, folks. And while I realise I’m hurting my own business by either not having some amazing steady full time job at a large multinational or by decorously declining to work with clients despite their good disposition, some times one has got to realise and come to terms with the fact it’s better not to feed the dinosaurs, specially, if the mindset is just not there. 

That’s how we might still have a good chance to change the future of work starting off today… Not tomorrow. 

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Why Don’t You Show Your Work?

Gran Canaria - Roque Nublo's surroundings (The Friar)

There used to be a time when plenty of knowledge (Web) workers flocked to the Social Web to nurture, cultivate and build their own external social networks. Mostly, as an opportunity to introduce emergence into their work practices, while getting acquainted with all of the rage around social tools through first hand experiences. Perhaps, the most typical example of how people would achieve such levels of commitment and involvement with the so-called Web 2.0 spirit would be through the sharing of their own work, openly and available to everyone who might be interested in the topic(s), so that different conversations around work items would come along with potential customers, business partners, and, why not?, competitors as well. Fast forward to 2016 and it looks like we seem to have shifted from that narrating our work to mastering the art of ‘postureo’ or posing. Where did we go wrong?

Postureo’ is a Spanish word that would translate into English pretty much something along the lines of mastering the art of posing (by poseurs). I can’t believe I’m putting together this blog post over here to describe such word as a reflection of what we seem to be experiencing with the Social Web in this day and age. But, apparently, showing off your postureo is currently what all of these media tools are all about, or at least, what we are portraying ourselves as, at the moment. Notice as well how I have left out, on purpose, the word ’social’ out of it all, because somehow I feel we left that behind as well a good while back. What really happened? 

That’s pretty much the main premise from the absolutely brilliant, and rather thought provoking, article put together by Scott Monty under the suggestive heading ‘Do You Do Any Work?’ where he questions when people do their work, if all they do is posing on all of these media tools, all over the place, constantly, around the clock, sharing tons of tidbits about everything else, but the work they do. Because, you know, those folks are supposed to be doing work, right? At least, that’s what they themselves claim they are doing when proclaiming out loud they are being hired by such and such company to do whatever the work. The thing is that we never ever get any kind of exposure to such work. Have you seen it yourself? Can you relate to what Scott writes in that blog entry? Perhaps you may have even done it yourself to a certain degree as well and never noticed. Well, people do notice.

And that’s the whole point as to why a few years back I decided to transition myself from the so-called Social Business mantra into Open Business, more than anything else, because I, too, was seeing how plenty of knowledge Web workers were extremely social all over the place sharing multiple dozens of items per day in each media tool, even the new shiny ones coming out, but, when looking closer, it was always about everything else, but their work, as Scott nicely put it together with these words: ‘I rarely see any of them sharing anything about the company they work for, or the progress that their teams have made — even when these individuals are supposed evangelists or marketing leaders for their companies’. And I always wondered why people would do that. Well, I guess I know now, or, at least, I got a pretty good way of wording it properly: postureo.

The thing is that there is something else, deeper, going on at hand at the moment that most people don’t seem to want to talk much about it, more than anything else, because they do practise it themselves as well, based on what we have been doing over the course of decades, if not hundreds of years. There is a poignant legacy at play over here. I’m going to put on my Knowledge Management hat and state that the main reason why we aren’t very social sharing our knowledge, experiences and expertise about the work we do, is not necessarily because of that postureo, but more to do with the fact we just don’t like to share our knowledge. Period. Specially, with total strangers out there on the Web.

Yes, indeed, it’s that lack of a basic open knowledge sharing mentality that’s trapping us into a world where we are transitioning from the good old Web 2.0 spirit of social media into just plain media, never better said the word plain. And I understand, partially, why people would want to do that. Well, they need to be out there, they need to make themselves present to others, they have a constant urge to put their selfies (usually, doing some really cool things!) in front of your face, so you don’t forget about them for when you might need them for that potential new gig. You see? That posing is not necessarily about showing you how cool they are, but it’s mostly about here’s another selfie (or perhaps an interesting post on something I really don’t care much about) to remind you what I look like for when you need me, because, you know, you will need me, eventually. And, just like that, we fall into the trap. Every single time! 

For as long as I have been doing KM work, now coming close to 20 years and counting…, I have always been asked by other people why do I care so much about openly sharing what I know, about sharing my own work experiences, what I may have learned over time, etc. etc. And even though I wrote, a little while ago, about the main reasons why I do it, even today, some folks still think I’m doing it all wrong. I’m perhaps just sharing far too much! They keep telling me that, while they see my intent in sharing what I know may help others along the way to become better at what they already do, they also seem to be concerned about the typical leeches (Or ticks, they call them), who are just very eager on sucking up all of your knowledge, so that they can reuse it for their own benefit without you either not knowing anything at all nor getting any due credit, because, you know, it’s open knowledge, available out there for everyone to poach on, before they move on to the next victim. 

Of course, that may well happen. In fact, I do know for a fact it’s happened to me multiples times over the course of the years, but that hasn’t changed my mind a single bit to become more protective of my own knowledge, hoarding it and sharing it across sparingly, like you get to see in media tools more often than not nowadays. You see? It’s all about a matter of givers and takers and for us to decide on which side of the fence we want to thrive in, and so far for me it’s always been about the givers, regardless of the leeches, more than anything else because that’s the kind of Social Web I’d want to live in. One that’s open, collaborative, trustworthy, public, accessible and available to everyone. And we all know we ought to put together with the ticks, but then again they will never be capable of surpassing the givers, unless we let them to…

9 years ago I had the unique opportunity to watch live one of many KM presentations by the one and only Bob Beckman and one wise quote from him has stayed with me ever since to describe as well why do I keep sharing what I know, even today: ‘Don’t be afraid to share what you know, because you know it better than anyone else!’ It’s what knowledge (Web) workers do. Knowledge sharing is our job, we just need to do it! 

Eventually, it’s the kind of Social / Open Business ecosystem I’d want to help co-create and co-build altogether. Scott wonders that, after all, we may just need to have more role models to help shift gears and mentalities and somehow I think he’s right. The thing is that those role models may not necessarily need to be the experts anymore, but perhaps we should start looking more at those who walk the talk, those who put their words behind their actions, specially, when talking extensively about the huge potential of emerging social tools, whether internal or external, instead of just admiring, and sucking up, different poseurs hoping that something may splash out. It won’t. However, our very own working out loud behaviours will, more than anything else, because that’s who we are as knowledge (Web) workers. 

Aren’t we?

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