E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez

A World Without E-mail: One Man’s Vision of a Social Workplace – Wear Sunscreen

Usually, weekends, as most of you already know, are rather quiet over here in this blog and in most of my virtual social networking hang-out places. More than anything else, because I use that time to unwind properly; to chill out, relax, charge some batteries from that week at work and, eventually, connect with my real life social networking connections (Those who don’t live on the Web…). I guess it’s all part of that work / life integration that one has got to put together in place in order not to lose that balance. Well, this weekend has been an exception… And what an exception! Late on Friday evening, yours truly was featured on the front page of Mashable (Yes, that Mashable!) on a beautiful article put together by Amy-Mae Elliot under the title “A World Without E-mail: One Man’s Vision of a Social Workplace“.

As you can imagine, that article has got a lot to do with this initiative I have been carrying out since February 2008, originally called “Thinking Outside the Inbox” and nowadays just simply living “A World Without Email“. In it, Amy-Mae tells the story of how I got things started over two and a half years ago on giving up corporate email and, instead, making a much heavier use of social software tools and how I’m still going strong at it, right as we speak, while still employed by my current employer, IBM. If you would remember, there have been a few other publications that have echoed, in the recent past, what I have been doing so far (Starting with The New York Times, Forbes and CIO, amongst several other dozens) and Mashable’s piece is the latest one on that very same topic. Exciting stuff, to say the least!

The interesting thing from that excellent write-up by Amy is that it captures, very nicely!, not only plenty of the great discussions we had last week in preparation for the article itself, as part of the interview, but also she captured the latest progress report available, so that folks could catch up with things in the last year or so; at the same time, she has also put together, and quite nicely!, the three major tips I keep sharing with folks over and over again on how they themselves can reduce some of their inbox clutter, should they decide they would want to tackle it at some point in time. To name:

1. “Don’t Reply (to email)
2. Study your inbox (i.e. group conversations)
3. Tackle one area a week”

These are the very same tips that I talked about not long ago, when I blogged about the last progress report and where I included a link to a recent mindmap I put together on the topic as well as a recording of a customer event that I did just recently as well. So those folks who may want to find out plenty more about what this nearly 3 year old experiment has been like all along could surely have a look into those materials to find out the whole story.

Now, at this point in time, I am sure you must be thinking that I have got the job done; that I have proved it’s possible to survive in an email driven corporate world without making use of it at all and, instead, rely more heavily on social networking tools to carry out work. I guess there may be plenty of folks out there who feel that now that I have been featured in Mashable, I am done with. It’s time for me to move on. It’s time for me to go back to business and continue making use of email as before, since there may be a sense that all I am doing would just work for me and no-one else. You know, the eternal battle of the early adopter. Always go against the current. No matter what! However, that’s not the case. Quite the opposite!

Like I have mentioned in the past a couple of times, this is just another step; another move in the right direction to hopefully raise plenty more awareness of the harm that the misuse (and abuse!) of email has been causing within the enterprise for decades as a knowledge sharing and collaboration tool. To me, it’s just one more step towards continuing to push gently for that successful re-purposing of email altogether to bring it back to basics; back to where it belongs: a messaging and notification system of content that’s stored elsewhere!

Yes, to me, all of this living “A World Without Email” is just an initiative to keep pushing for more open, public and transparent interactions where multiple parties could take place and participate, where knowledge workers could help, finally, bring forward much more clarity on how they share their knowledge with others and collaborate more openly. After all, that’s the final frontier, as far as I am concerned, and Mashable’s Amy-Mae’s superb write-up is just another step in the right direction that, eventually, it will be happening!

Whatever it takes, whenever it happens, whoever decides to embark on it, I will still be there as well, wearing my sunscreen, which was my first reaction, to be honest, after I read Mashable’s article. “Wearing your sunscreen? Are you crazy?” You know, it’s still summertime, but what has got this article to do with wearing sunscreen then, you may be wondering, right? Well, I blogged about it over three years ago and thought I would finish off this blog post with it, embedding it over here, as a clear reminder of what lies ahead… Errr, what? Wait, don’t worry, watch the YouTube video clip in its entirety (It’s only 7 minutes long…) and you will see what I mean:

(Yes, Luis Suarez has got a dream, and it’s one that many of us
with our overloaded inboxes could well buy in to — a world without e-mail)

(Note: A big and special Thank You! to Amy-Mae for the great interview and wonderful article put together and to Laurie Friedman for making it happen! And another special thanks! to all of those folks who over the course of the weekend have been tweeting it, liking it, buzzing it , blogging it and sharing it across in multiple online places! Thanks ever so much!)

Technorati Tags: Amy-Mae Elliot, Social Workplace, Workplace, Knowledge Workers, Mashable, Enterprise 2.0, Social Software, Social Networking, Social Computing, Social Media, Collaboration, Communities, Learning, Knowledge Sharing, KM, Knowledge Management, Remote Collaboration, Innovation, IBM, Networking, Social Networks, Conversations, Dialogue, Communication, Connections, Relationships, email, Productivity, Re-purposing Email, No-Email, Challenge Your Inbox, Progress Reports, Thinking Outside the Inbox, Information Overload, A World Without Email, Wear Sunscreen, Sunscreen, Laurie Friedman

10 Reasons NOT to Ban Social Media In Organisations – The Meme

A couple of days back, I am sure you would still remember how I put together a tongue-in-cheek (Coming from my Hippie 2.0 side) blog post where I shared a couple of thoughts on the Top 10 Reasons to Ban Social Media in the Organisations that Jane Hart shared over at her blog coming from a YouTube video put together by Ron Desi with that same title. Well, it now looks like we have got ourselves a new, rather interesting, meme going on. And this time around I’m biting it. Why not? Hope you, too! Here is why…

It all started with that blog post from Jane, then my good friends, both Harold Jarche and Jack Vinson picked it up and created that meme as a result of putting together a couple of rather insightful and worth while reading articles: Ten reasons by Harold and Ten Reasons by Jack, respectively. From there onwards a couple of folks have been following up already and Jane herself put together a follow up entry where she describes the rules of the meme (She is also doing a marvelous piece of work combining all of those insights on this particular link, so watch it grow over time!):

"Create a counter to each of the reasons. Maybe the conversation shouldn’t even be about these "reasons to ban" but should come up "reasons to use" social media""

So, here I am, wanting to chime in on this meme and try to answer each and everyone of those 10 reasons why social media should NOT be banned in organisations. Here is a quick recap of them all, so you can quickly put them in context:

1. Social media is a fad.
2. It’s about controlling the message.
3. Employees will goof off.
4. Social Media is a time waster.
5. Social media has no business purpose.
6. Employees can’t be trusted.
7. Don’t cave into the demands of the millennials.
8. Your teams already share knowledge effectively.
9. You’ll get viruses.
10. Your competition isn’t using it, so why should you?

And here you have got my contribution to each and everyone of them starting in the same order they have been covered elsewhere already, hoping not to repeat myself too much and perhaps succeed in adding my two cents into the on-going conversations, wishing that other folks would jump in as well. So, let’s go and do it! Let’s start!

10. Social media is a fad: Yes, yes, I know. I have been hearing and reading about this one since early 2000, when I was first exposed to social software tools (Community wikis, in this case), and fast forward 10 years later (Yes, 10 years later!) we are still talking about it. If that’s a fad then I wish there would be plenty more of them, I am afraid. Social Software has been with us since 1997 and growing stronger than ever, to the point where plenty of people are spending more time in social networking activities displacing even something so pervasive as email is. Yes, indeed, we would have to start saying that email, too, is a fad, don’t you think?! (It’s been there for over 40 years already!)

9. It’s about controlling the message: This is an interesting one, for sure! Jane talks about it as a myth. Actually, I would go one step further. Control has always been, and still is, an illusion. Controlling your knowledge workers and their actions is an impossible task to do for anyone, more than anything else, because those knowledge workers are the first ones who know exactly how to put a stop to that control if it jeopardises their own identity and personal privacy: they would leave the company. As simple as that. Oh, and the same thing happens with security, for that matter.

8. Employees will goof off: Of course! We have been doing that for centuries and we will continue to do that for many more to come! It’s part of our human nature when we lack the motivation and involvement to remain engaged with what we do. When businesses have managed to wear off our passion for our jobs and instead treat us as resources, not even human, that’s what you can expect. It’s a fair game.

Like I said, we are going to continue to goof off for many decades to come, but, to be honest with you, if we would want to do that we wouldn’t need to make use of social networking sites in the first place. We have got other means of doing it much more successfully: email, personal phone calls, the water cooler breaks, extended breakfast & lunch breaks, late arrivals at work, and a long etc. etc.

If you don’t want your employees to goof off, treat them with respect, trust them, empower them to co-share that responsibility of running a business, treasure and nurture their professionalism, because, after all, haven’t you hired a bunch of professionals to do the job in the first place? If not, don’t blame the employees; you may need to look into the HR hiring process altogether from scratch …

7. Social media is a time waster: Of course! Have you noticed how, every so often, we have got these wonderful studies that claim millions of dollars have been wasted by all of that time we seem to spend on social networking sites? How those social interactions help us decrease our productivity substantially? Well, how about if we tackle the issues where we would need to: how are business keeping their employees networked, connected, motivated and engaged to do their jobs so that they don’t bump into time wasters?

Most importantly, when are we going to have studies done on the huge amount of money and time lost when knowledge workers can’t get their job done because they can’t find that expert or that piece of information while they are still trapped inside their teams and organisational silos when they know and realise that within a matter of minutes, using social networks, they would be able to find them successfully?

6. Social Media has no business purpose: Of course, not! That’s why social media doesn’t humanise your enterprise, does it? Or is it quite the opposite? How about flattening the organisation, breaking down silos, helping knowledge workers find both content and experts much easier, facilitating serendipitous knowledge discoveries, bringing further up clarity, visibility and openness in both how people collaborate and share their knowledge? How about being one of the major drivers in helping build trust levels by tapping into the crucial realm of social capital, which we all know is eventually what drives business nowadays (When was the last time you purchased a product without trusting the vendor? If you have, I think you should question that one first, I’m afraid)? Yes, indeed, social media has no business purpose, or does it?

5. Employees can’t be trusted: Oh dear, if your employees can’t be trusted, why is is then that you have hired them in the first place? That’s like you trust that robber with your house keys to take care of the house while you go on vacation for three weeks!! Really? You don’t trust your employees? Whether you like it or not, they are your brand, and I do seriously think you should probably take much better care of your brand than no trusting it altogether, don’t you think?

In fact, trusting your employees and treating them with respect, care and appreciation will help you take your business into a new ground, one where they will become trustworthy enough to engage in conversations with your customers to keep them happy and engaged. Now, how is that for a bad thing? Is it? Trust them. They are your bloodstream, the DNA of your business, whether you like it or not, so you might as well treat them with respect and treasure their passion and commitment, because otherwise when you may need that blood transfusion to survive you may not longer have a donor…

4. Don’t cave into the demands from the millennials: Of course! Why should you? After all the vast majority of your workforce are all baby boomers, who will be working still for another 20 to 25 years to come, right? Oh, wait, that’s not that accurate anymore, I am afraid, is it? Baby boomers are already retiring, and in two to three years it would be those younger generations the ones that will outnumber, by far, those older generations. But, it gets even more interesting, still …

Those older generations are starting to retire and leave the workplace, and all of the huge amount of knowledge they have accumulated over the course of decades is going away with them. Who are they going to transfer it to, before they go? What tools are they going to use? Email? Instant Messaging? The phone? Oh dear, that doesn’t sound like an interesting outlook into take into account in the next few months, does it? Whether we like it or not, the younger generational working style relying more and more on social tools is here to stay, so the sooner we adopt it and embrace it, the better. The much more amount of critical knowledge we would be capable of not just preserving, but also reusing and augmenting further. Why would you want to reinvent the wheel from scratch once again? Haven’t we all done that far too many times already? If you don’t cave into those demands, I think very soon it would be yourself the one looking out for a new job out there, one where your next boss may be one of those young millennials working for a company that decided to adapt and change to that new and refreshing working style… Up to you. Really.

3. Your teams already knowledge effectively: A wise man once said "E-mail is where knowledge goes to die", so if you think that your knowledge workers have been sharing their knowledge efficiently through email, I guess you would need to think about it, once again. It’s not happening. Yes, I realise you may have all of that wonderful explicit knowledge captured in knowledge sharing repositories and that you may have a rather solid content management repository strategy, but did you know that only accounts for about 5% of the total amount of knowledge and information generated by your workforce? Indeed, that small fraction.

It’s not such a bad thing to complement such wonderful CMS strategies with the adoption of social software tools where tacit knowledge could flourish in a rather rich environment and get combined with all of that Intellectual Capital your business has been capturing for decades. Why neglect the fact that most of the work done today gets carried out through those informal tacit knowledge exchanges where individuals are more in control of their work and knowledge flows giving them an opportunity to manage, much better than anyone did in the recent past, their own personal knowledge? Why neglect the best of both worlds when they complement each other so nicely? Remember, right now, right as we speak, you are already missing out on 95% of all of the knowledge "available" out there.

2. You’ll get viruses: Errr, no, thanks! I’m a Mac, I work with my iPhone, my iPod Touch and my iPad, sitting right next to my MacBook Pro. Viruses? No, not for this knowledge worker, I am afraid. But even if I were on a Windows platform, I trust the links and information / knowledge shared by my social networks and know exactly what to click and what not. That’s why nurturing them has taken so much effort and energy over the course of the years. They are my social collaborative filter and they feed me with the best content available out there, and no viruses at all. Remember trust? I trust them to help me find the right information, just as much as they trust me to do my bit of sharing and feed them back with what they need. No stinking viruses over here. Thanks very much!

1. Your competition isn’t using it, so why should you?: Oh, dear, think again, please; if you are worried about what your competition is doing, or not doing, you are asking the wrong question. It’s not what your competition is doing, but more why are your customers already talking to your competition using all of these social tools and engaging on meaningful and trustworthy conversations? You should be asking yourself why are they talking about your competitors’ products and not your own? You should be asking yourself why are they becoming the brand of your competitors’ products so strongly that other customers and business partners are starting to pay attention to them and listening to them?

That’s the set of questions you should be asking about. Whether we like it or not, we are at a point in time where social networking tools are just so pervasive that there isn’t any business out there which may not have been toying with the idea of improving the way they work, collaborate and share their knowledge with customers, as well as internally, using these social tools. You should not be an exception. You can’t afford it at this point in time. If you have, you have already missed out a huge opportunity.

Social media, or social computing / networking, whatever term you may want to use at this point in time, although there are some slight differences, depending on the emphasis you would want to give them, are no longer a fad; they are here to stay. They are the ones that are changing business, and how we do work, at a rather fast and rampant path, just like they did with our society changing us all for good; and it is no longer a matter of whether we would want to jump into the bandwagon or not. It’s a matter that if we don’t, we can count the years before we become extinct, as a company, because we wouldn’t be capable of sustaining such labour based businesses in the knowledge economy of the 21st century.

Oh, in case you may not have realised it just yet, the train has already left! Hope you managed to jump in …

Tags: Hippie 2.0, Hippies 2.0, Ban Social Media Meme, Jane Hart, Memes, Ron Desi, Harold Jarche, Jack Vinson, Ten Reasons, Fad, Control, Trust, Goofing Off, Illusions, Time Wasters, Connected, No Business Purpose, Social Capital, Social Enterprise, Flatten Organisations, Humanising the Enterprise, Millennials, Baby Boomers, Knowledge Transfer, Working Styles, Viruses, Competition, Competitors, Enterprise 2.0, Social Software, Social Networking, Social Computing, Social Media, Collaboration, Communities, Learning, Knowledge Sharing, KM, Knowledge Management, Remote Collaboration, Innovation, IBM, Networking, Social Networks, Conversations, Dialogue, Communication, Connections, Relationships, Productivity, Tacit Knowledge, Explicit Knowledge, Intellectual Capital, Ad-hoc Collaboration, Knowledge Economy, Personal Knowledge Management, PKM, Personal Knowledge Sharing

KMers – A World Without Knowledge Management?

Earlier on today, and like every Tuesday for the last few months at noon EDT, I usually participate in one of those online special events around the world of Knowledge Management that I just would recommend anyone interested in the topic to tune into at some point in time. If you are into KM, and would want to get yourself immersed on quite a roller-coaster ride for a little bit over one hour, I can certainly encourage you all to sign up and subscribe to KMers: “a community website focused on hosting and storing twitter chats around the #KMers hashtag“.

Indeed, every week, at the same time, Tuesdays at noon EDT, there is always a new KM related topic that gets discussed, through Twitter, for over the course of one hour; it’s open and public to everyone; people can chime in from wherever they may well be and participate in the conversations related to that particular subject. I can tell you, it’s not easy to digest and navigate through all of the content shared across, but I can assure you once you participate in one of them, it’s very hard not to come back again. And again! And again!!

You can read more about KMers at the main Web site, where I can certainly recommend you have a look into the Chat Event Archive where you will find the chat transcripts to previous online events, so you can browse through some of the various different topics discussed so far and participate further as you may see fit. There are also a whole bunch of KM areas still to be covered and upcoming events surely promise lots of interactions.

However, for now, I’ll just focus on the KMers online chat event that took place earlier on today and which I had the great pleasure, and honour, to facilitate. The idea, as you can imagine, is for the moderator to come up with a topic related to KM, suggest questions and then help facilitate the event through the course of an hour. Pretty straightforward, in my opinion, which is where I think the main value remains: its simplicity. That and, of course, the good number of knowledge workers sharing their insights and passion around KM related topics! Perfect combination, if you ask me!

Thus earlier on today, like I was saying, we had this week’s KMers chat event and I was the facilitator. Hours before I eventually proposed the following topic: A World Without Knowledge Management? where I tried to reflect on whether both KM and Social Computing / Networking could ever reconcile with one another, since all along they seem to walk different paths and, in fact, not enjoy each other’s company. So I wanted to challenge whether that assumption was still there after all of these years and, if it was, whether it meant the end of KM as we know it. The final outcome was rather surprising, because if people were thinking they would remain irreconcilable with each other, far from the truth: they are walking hand in hand, closer than ever before, and with a clear business purpose.

Here’s the actually blurb I shared across the main KMers Web site to get the conversation(s) going:

“For several years now, Knowledge Management has been having some trouble reconciling with the world of Social Computing. To the point where they do not seem to enjoy keeping each other’s company within the corporate world anymore. To many of those social networkers, KM is an oxymoron (How can you manage knowledge?), and, as such, KM might have its days numbered. Imagine that; imagine that, for a moment, KM is gone from the knowledge sharing, social computing & collaboration landscapes within any organisation“

To follow up with that verbiage, here is the additional agenda with the questions I asked during the course of the event to help spark the conversations across the board:

• “Q1: What would the business world be like? Would companies survive without their KM initiatives?
• Q2: Will Social Computing be able to substitute, complement, augment or replace already existing KM initiatives? Should it?
• Q3: What could Social Computing do to avoid the same “mistakes” KM might have made over the years in order not to fall on the same trap again?
• Q4: Will Social Computing ever follow the same path and disappear pretty much like KM might do as well?”

With that premise, and those questions, I knew we were off to one of those online Twitter chat events hard to forget with plenty of golden nuggets coming along from a whole bunch of talented and rather insightful group of KMers who were willing to share their experiences, knowledge, know-how, ideas, lessons learned, etc. etc. on this particular topic. And I surely wasn’t disappointed! Quite the opposite!

I have enjoyed so much moderating and facilitating the event, learning a tremendous amount of great insights on Social Networking and Knowledge Management shared by others, that I have decided to reproduce the entire chat transcript over here, as a way for me to annotate it somewhere where I can come back, read further, digest, ponder some more, read again, apply new knowledge acquired and ponder even more! And, of course, share it across with everyone!

Right. I realise this is going to be a rather long blog post. So you better stop here for now, go and grab a cup of coffee (Or tea!), or two!, come back, sit back on your comfy chair and enjoy the reading. I tell you. It’ll be worth it every single minute and some of the gems shared in that discussion are some of the key elements that are already floating around in my mind for upcoming blog posts; so I will keep referencing this entry time and time again.

Thus, without much further ado, here is the entire chat transcript from today’s #KMers. Hope you enjoy it just as much as we did, participating and sharing away!, and I do hope as well you would be able to capture in the comments of this blog post your favourite tweet or reflection from the entire session… And then I will tell you mine

From here, and just before we get started, I just want to take this opportunity to share across a BIG Thanks!!! with all of those KMers who participated in the event and who made it one of those online Twitter related experiences difficult to forget for a while! Thanks ever so much, everyone, for chiming in! Greatly appreciated! So, let’s go! Here it is. The entire chat transcript from today’s #KMers event:

4:01 pm	elsua:	Hello & welcome everyone to this week’s #KMers chat on the topic of “A world without KM”http://bit.ly/9LYAeU #KMers
4:02 pm	elsua:	[moderator] I will be helping facilitate / moderate today’s #KMers chat event; let’s get started with some intros, please… #KMers
4:02 pm	ewenlb:	Hello all! Ewen Le Borgne from #IRCWASH (int’l water & sanitation centre) in Holland. KM/comms/M&E officer. Lkg fwd 2 the #KMers chat #KMers
4:02 pm	jeffrey_brandt:	@elsua great topic. looking 4ward to the conversation #KMers
4:03 pm	elsua:	@jeffrey_brandt @ewenlb Hello & welcome, folks! Glad you could join us! #KMers
4:03 pm	jeffrey_brandt:	@elsua Jeffrey Brandt here, working in private law firm, corporate law and government legal knowledge space. #KMers
4:03 pm	kcbower:	@elsua Hello all! Kate Bower, grad student at Northwestern U studying KM & change mgt. #KMers
4:03 pm	elsua:	Buzzing around on this week’s #KMers chat on “A world without KM?” … Twitterrhea about to start … feel free to tune me out for next hour
4:04 pm	Ridgehead:	Hi Luis and others, Matt Haggerty, Ridgehead Software, Chicago. Should have some interesting flows today. #KMers
4:04 pm	lehawes:	Hi all! Larry Hawes, Collaboration & KM analyst/consultant for the last dozen years Former IBMer with @elsua; now at Gilbane Group. #KMers
4:04 pm	elsua:	@kcbower Hi Kate! Thanks for joining! / We’re going to wait for a minute or two for folks to drop by. Keep the intros coming… #KMers
4:05 pm	elsua:	@lehawes @Ridgehead Hi guys! Glad to see you over here! Welcome! #KMers
4:06 pm	POM4MetroStar:	Greetings! Derek Reinhard, CKM and Program/Ops Manager in Reston, VA #KMers
4:06 pm	mneff:	Hello all, Mark Neff from CSC in sunny Evans, GA. Glad to be here today. Of course without KM I would have never found this group … #kmers
4:06 pm	stangarfield:	Stan Garfield with Deloitte in Detroit, just finished hosting the monthly SIKM Leaders Community call with Keith De La Rue #KMers
4:06 pm	jeffrey_brandt:	@kcbower Welcome Kate. I like that u mentioned change management. It’s fFunny how some people forget to manage that aspect of things #KMers
4:07 pm	Ewen_chats:	Hi all again – same person as @ewenlb but under my chat ID to avoid the twitterhea as you say @elsua #KMers
4:07 pm	swanwick:	Hi folks, Rob Swanwick. I used to be an #IBMer too! #KMers
4:07 pm	notomodungwa:	@elsua howdy to you and all #KMers !
4:07 pm	jmcgee:	Hi Luis – looking forward to today’s #KMers chat. Jim McGee here in Chicago. Doing KM consulting but willing to adapt if you convince me
4:07 pm	KevinDJones:	Kevin Jones – Social guy at MSFC/NASA. Love the conversation here! #kmers
4:08 pm	elsua:	Ok, let’s get started, folks! In the last few years we’ve seen an increasing “battle” between KM & Social Networking, so here is Q1 #KMers
4:08 pm	ChiefExecMom:	Lurking today b/c I’m also on a conf call #KMers
4:08 pm	elsua:	Q1: What would the business world be like? Would companies survive without their KM initiatives & move instead to SocNets? #KMers
4:09 pm	kcbower:	@jeffrey_brandt Thank you! I find both fascinating areas of study. Beginning my thesis project now – re: KM! #KMers
4:09 pm	elsua:	(A warm welcome to those later comers as well hehe) #KMers
4:09 pm	kdelarue:	@stangarfield Thanks Stan & all at #sikm! I would love to stay for #KMers, but Really need to get my beauty sleep…
4:09 pm	jmcgee:	Many seem happy w/o KM or SocNets today – but is that a good things? #KMers
4:10 pm	swanwick:	Q1: I think eliminating #KM would create a “wild west” that would lead to lots of “gunfights” #KMers
4:10 pm	mneff:	Tough question. We see our social work as a KM project so I guess it matters on your perspective. It is about connecting people. #kmers
4:10 pm	elsua:	@mneff That’s funny! I found this group through my social networks, not KM per se #KMers
4:10 pm	elsua:	@jmcgee Hummm, I suspect many people are applying both KM & SocNet principles; they just don’t realise about it… #KMers
4:11 pm	mneff:	We just see the social net as another technology to help people connect better a fundamental tenet of KM. #kmers
4:11 pm	jeffrey_brandt:	@elsua I thinks its a battle between top down vs bottom up management of KM. Both sides are needed for maximum gain #KMers
4:11 pm	swanwick:	Q1: if you eliminated KM, you would want VERY strong governance around ur social computing. IMHO #KMers
4:11 pm	elsua:	@swanwick Are you suggesting that KM helps bring structure on the unstructured SocNet of things? (Like that, actually…) #KMers
4:11 pm	Ridgehead:	Q1 No KM? ->>The business world would be less nervous, less competitive, less creative, more insular. Then #SM would wreak havoc. #KMers
4:11 pm	rsamii:	@elsua It isn’t an either/or situation. We’ve changed the way we work. 2day we share knowledge using socnets instead of water cooler! #KMers
4:11 pm	hjarche:	If KM is not social, is it anti-social? #kmers
4:11 pm	stangarfield:	Q1: I believe social networking helps KM programs; no need for a battle. #KMers
4:12 pm	kcbower:	RT @swanwick: Q1: if you eliminated KM, you would want VERY strong governance around ur social computing. AGREED. #KMers
4:12 pm	lehawes:	Q1: No. Need a good mix of knowledge flowing amongst people (socnets), but also need knowledge curated and pushed by facilitators. #KMers
4:12 pm	POM4MetroStar:	Perhaps a fruitful direction could also be differentiating the “M” in KM from the “N” in SN. #KMers
4:12 pm	Ewen_chats:	I guess #KM is more recognised by organisations so it raises more expectations but would be embraced by more orgs? 1/2 #KMers
4:12 pm	stangarfield:	@elsua yes, bringing some structure to SM helps, e.g., communities of practice require some leadership. #KMers
4:12 pm	Ridgehead:	Here here! RT @POM4MetroStar: Perhaps a fruitful direction could also be differentiating the “M” in KM from the “N” in SN. #KMers
4:13 pm	Ewen_chats:	Whereas SocNets start mostly through personal initiatives so they are more difficult to see emerge but less threatening too 2/2? #KMers
4:13 pm	POM4MetroStar:	Agree with @stangarfield — there networking can feed knowledge-that-is-managed #KMers
4:13 pm	jmcgee:	@elsua – raises the Q of what ways we are better off when we are mindful about KM/SocNets rather than mindless #KMers
4:13 pm	jeffrey_brandt:	@elsua I think the conflict also deals with generational work habits and expecations #KMers
4:13 pm	elsua:	@mneff: RE: [...] It is about connecting people / surprised not to see a mention of connecting people to content, too! #KMers
4:13 pm	lehawes:	Q1: Socnets enable personal KM; formal KM programs support institutional efforts. Need both. #KMers
4:13 pm	Ewen_chats:	And as @rsamii says, it’s not an either/or, it’s just finding new ways to elicit useful conversations that get your job done #KMers
4:13 pm	elsua:	? @hjarche: If KM is not social, is it anti-social? / Don’t think so; think it’s perhaps more “structured” #KMers
4:13 pm	jeffrey_brandt:	@POM4MetroStar Resulting in “social knowledge”? #KMers
4:14 pm	swanwick:	@elsua do you think that governance for CoP’s is part of social computing or KM? #KMers
4:14 pm	POM4MetroStar:	Like that! “Social Knowledge” @jeffrey_brandt #KMers
4:14 pm	hjarche:	Is KM “stock” & SocNet “flow”? Need both for learning #kmers
4:14 pm	mneff:	The networking is good because it makes it easier to help distribute content and access content that is relevant. #kmers
4:14 pm	jeffrey_brandt:	@Ewen_chats social media is recognized by business too – many actively block it #KMers
4:14 pm	elsua:	@jmcgee It does! Perhaps we are much better not knowing about it, but just applying those principles… Just a thought #KMers
4:15 pm	KevinDJones:	@lehawes But aren’t institutional efforts created to enable the person? #KMers
4:15 pm	kcbower:	I see benefit in org SN’s, but they seem unlikely to replace org KM – would need governance. #KMers
4:15 pm	elsua:	? @lehawes: Q1: Socnets enable personal KM; formal KM programs support institutional efforts. Need both / Agree! Great quote! #KMers
4:15 pm	jeffrey_brandt:	RT agree both needed to maximize @lehawes Q1:Socnets enable personal KM; formal KM programs support institutional efforts. Need both. #KMers
4:15 pm	swanwick:	@lehawes Another great point! You r on fire. Institution has goals that need to be represented. #KMers
4:16 pm	mneff:	Knowledge base is a stock but knowledge flow (part of KM) is enabled by social networks. #kmers
4:16 pm	kcbower:	great way to put it, I think. RT @hjarche: Is KM “stock” & SocNet “flow”? Need both for learning #KMers
4:16 pm	LLiu:	Sorry #KMers, but IMHO, knowledge mgmt is lost cause. Focus should be on attention, decision, and policy mgmt instead.
4:17 pm	POM4MetroStar:	@mneff — relevant to the question: is KM the pursuit of a taxonomy which would add value to social networking? #KMers
4:17 pm	lehawes:	@KevinDJones Yes, but IMO, many institutional efforts are perceived as relieving individuals of KM duties. Someone else will do it. #KMers
4:17 pm	jmcgee:	best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:17 pm	Ewen_chats:	@elsua @lehawes but then KM could also work from existing personal initiatives and socnets support institutional aims. A blend! #KMers
4:17 pm	kcbower:	@LLiu Is KM a lost cause, or merely the current approach? #KMers
4:17 pm	lehawes:	@swanwick Thanks! :>) #KMers
4:17 pm	elsua:	? @LLiu: Sorry #KMers, but IMHO, KM is lost cause. Focus should be on attention, decision, and policy mgmt instead / Ouchie! #KMers
4:17 pm	jeffrey_brandt:	@mneff information is getting so dense, systems fill with TB of data, networks help facilitate, shine light, make connections #kmers
4:18 pm	amcafee:	RT @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:18 pm	Ewen_chats:	#KM is not just about static stocks, it should be about flows and situated learning as well, IMO #KMers
4:18 pm	stangarfield:	Another principle is that you need both connection (SM and CoPs are good at this) and collection (KM is good at this, and SM helps) #KMers
4:18 pm	elsua:	Superb tweets coming through; by the sounds of them I think KM & Social Networking complement each other rather nicely = learning #KMers
4:19 pm	mneff:	A key to making knowledge useful is to connect it with people that can apply it. Social networks enables that. #kmers
4:19 pm	lehawes:	@LLiu Hey! Good to see you here! The other things you mention are important too, but can’t ignore knowledge facilitation as a result. #KMers
4:19 pm	elsua:	? @amcafee: @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction / Agree! #KMers
4:19 pm	Filipe27:	Alternative Minimum Tax guts California budget | CAIVN: http://bit.ly/cQKk1G via @addthis #KMers, @elsua, @filipe27 predictive KM futur 4G3W
4:19 pm	Ewen_chats:	@stangarfield Does the collection really matter? In time collection to fix on-the-fly issues yes. Best practices DBs? Nope! #KMers
4:19 pm	jeffrey_brandt:	@LLiu but how can u make best decision or manage policy without proper, timely and deep knowledge? #KMers
4:19 pm	mneff:	Then as they learn, they can update their knowledge base with new knowledge. Reducing knowledge cycle time also helped with socnet. #kmers
4:20 pm	Ewen_chats:	RT @mneff: A key to making knowledge useful is to connect it with people that can apply it. Social networks enables that. > Agree! #KMers
4:20 pm	elsua:	Nice segway to Q2: Will SocNet be able to substitute, complement, augment or replace already existing KM initiatives? Should it? #KMers
4:20 pm	Ewen_chats:	Hey, what is a knowledge base anyway? Knowledge to me is more a capacity to turn data into information. Can’t be stocked/stored… #KMers
4:20 pm	lehawes:	@amcafee Great to see you here! Thanks for joining the discussion. #KMers
4:21 pm	hjarche:	KM seems to be in same boat as training – bypassed by social networking folks, usually from PR/Mkt & comms – man the oars folks #kmers
4:21 pm	kcbower:	@elsua Complement – as others have said, the connection. But must have a collection component. #KMers
4:21 pm	Ewen_chats:	RT @mneff: Focus on connection and collaboration. The management of assets is mostly obsolete by the time it is stored. > Exactly! #KMers
4:21 pm	jeffrey_brandt:	@elsua Q2: where km has failed SocNet may replace, otherwise I think it significantly augments #KMers
4:21 pm	elsua:	? @jeffrey_brandt: @mneff Agree, it knowledge cant be applied, its just data and often times unknown or dark data / Spot on! Dynamic! #KMers
4:21 pm	LLiu:	@lehawes Knowledge facilitation/flow is byproduct of other efforts/tools. KM (top-down approach) puts focus on wrong priorities. #KMers
4:22 pm	lehawes:	Q2: Complement. Emergent, personal KM complementing designed, institutional KM efforts. We need both. #KMers
4:22 pm	swanwick:	Q2: #KM project portfolio should be closely reviewed and linked with #social There will be opps for each approach you listed. #KMers
4:22 pm	stangarfield:	@Ewen_chats Yes, collection matters. Not DBs that gather dust, but key deliverables & info on projects, referenced when connecting #KMers
4:22 pm	jeffrey_brandt:	@hjarche Oh my.. lets not get started on the lack of value of training shown these days! #kmers
4:22 pm	mneff:	Augment, complement, replace to a certain extent. Make it easier for people to find others and the management task goes down. #kmers
4:23 pm	kprentiss:	RT @hjarche: KM seems to be in same boat as training – bypassed by social networking folks, usually from PR/Mkt & comms – man the oars folks #kmers
4:23 pm	POM4MetroStar:	Q2: complements/augments, like getting a new attachment to my multi-tool, SocNet adds to the KM toolset. #KMers
4:23 pm	elsua:	@lehawes Agree! Will that mean that both will finally reconcile the biz needs w/ those of knowledge workers? (I hope so!!) #KMers
4:23 pm	Ewen_chats:	@stangarfield Ok for that but how much effort to keep it relevant as opp’d to creating solutions by finding knowledge on the spot? #KMers
4:23 pm	hjarche:	“connection and collaboration” by @mneff – same advice for learning & dev depts – it’s all blending #kmers
4:23 pm	swanwick:	@stangarfield search should be a key component of collection process. Without it, you are just gathering sticks in the forest. #KMers
4:23 pm	POM4MetroStar:	Replacing KM with SocNet is like keeping the hammer head and throwing out the handle. #KMers
4:23 pm	lehawes:	@LLiu Huh? How is collecting, codifying, and sharing knowledge a wrong priority? #KMers
4:23 pm	matthewduncan:	RT @amcafee: RT @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:24 pm	kcbower:	Yes! RT@mneff:Collection should just be a by-product of the interaction. If a focus, then in most times will be too little too late. #KMers
4:24 pm	jeffrey_brandt:	@stangarfield Agree collection matters, but most v1.0 km systems focused on this, companies ended up w/TB of dark data, no real KM #KMers
4:24 pm	LLiu:	RT @mneff: Focus on connection & collaboration. The management of assets is mostly obsolete by the time it is stored. #KMers [Bravo!]
4:24 pm	Ridgehead:	Q2 – SocNet will expose flaws and highlight strengths quickly, so compliment/augment/replace depends on the current #KM initiative #KMers
4:24 pm	gilbanesf:	RT @LLiu: RT @mneff: Focus on connection & collaboration. The management of assets is mostly obsolete by the time it is stored. #KMers [Bravo!]
4:24 pm	elsua:	@hjarche Interesting to see that tweet on blending, Harold; for many years, KM & Learning have done nothing about that; SocNets FTW!! #KMers
4:24 pm	mneff:	At the same time, KM still necessary since many look for the “latest” on topic xyz. A short knowledge byte or bite still useful. #kmers
4:24 pm	lehawes:	@elsua That is a great question! I think social business design can fill that gap between needs of org and workers. #KMers
4:24 pm	stangarfield:	@jeffrey_brandt right, don’t collect all documents, just the minimum needed to be useful #KMers
4:25 pm	elsua:	? @POM4MetroStar: Replacing KM with SocNet is like keeping the hammer head and throwing out the handle / LOL! Great point, too! #KMers
4:25 pm	Ewen_chats:	RT @stangarfield: @jeffrey_brandt right, dont collect all documents, just the minimum needed to be useful > agree! Difficult balance #KMers
4:25 pm	jmcgee:	Both KM and SocNets change the environment for work – how do we get from that to new work practices? #Kmers
4:26 pm	swanwick:	@LLiu Storage happens immediately and is very retrievable. If all explicit is obsolete, is only tacit valuable? #KMers
4:26 pm	stangarfield:	@swanwick good search is important, as is the memory of people that something is available so that they can point others to it #KMers
4:26 pm	hjarche:	.@elsua KM, training, OD, SocNet – all different views of same elephant #kmers
4:26 pm	elsua:	I think @mneff is spot on w/ comment on connection & collaboration,specially for what’s not documented yet & perhaps should not be #KMers
4:26 pm	lehawes:	RT @swanwick: @LLiu Storage happens immediately and is very retrievable. If all explicit is obsolete, is only tacit valuable? #KMers
4:27 pm	jeffrey_brandt:	@stangarfield agree. collect relevant and unique, too many systems capture “all” #KMers
4:27 pm	elsua:	? @hjarche: .@elsua KM, training, OD, SocNet – all different views of same elephant / LOL!! Too accurate, Harold! #KMers
4:27 pm	kcbower:	@elsua Difficulty lies in workers’ ability to determine what is important/valuable to collect, I think. #KMers
4:27 pm	jeffrey_brandt:	@stangarfield Search has come a long way, will only improve, but still need some basic metadata #KMers
4:27 pm	LLiu:	@hjarche “man the oars” -eh, #KMers will need lifeboats like librarians do in #E20 era if they remain too rigid w/ their principles.
4:28 pm	jmcgee:	RT @jeffrey_brandt: @stangarfield agree. collect relevant and unique, too many systems capture “all” #KMers – agree but who filters?
4:28 pm	elsua:	@stangarfield But what happens when knowledge workers search for people, since they know they have the undocumented knowledge? #KMers
4:28 pm	mneff:	For example I see a lot of people trying to spend their time documenting processes. Once documented you realize they are old. … #kmers
4:28 pm	Ewen_chats:	RT @kcbower: @elsua Difficulty lies in workers ability to determine what is important/valuable to collect, I think. > And for who? #KMers
4:28 pm	swanwick:	@kcbower Agreed. The storer will only do so if it is in the course of their day and will not necessarily think like the searcher #KMers
4:29 pm	mneff:	… A process framework and pointers to key process folks makes it easier to leapfrog that process definition work. #kmers
4:29 pm	elsua:	@kcbower Yes, but isn’t that where PKM kicks in & helps people manage easier some of that knowledge flow? I’d think so… #KMers
4:29 pm	kcbower:	@jmcgee My thoughts exactly. Either filter or heavy training re: discerning what’s best to store? #KMers
4:29 pm	jeffrey_brandt:	@stangarfield Can search be used to cull “all” from”relevant/unique/min useful” or do u need km gatekeepers? #KMers
4:29 pm	swanwick:	@mneff But, that doesn’t mean that process management is bad, it means top down process management is bad. #KMers
4:29 pm	hjarche:	what’s use of documenting “barely repeatable processes” à la @sig ? #kmers
4:29 pm	elsua:	@mneff That’s the perfect example of why “best practices” is just such a pet peeve of mine for years… just sayin’ #KMers
4:30 pm	LLiu:	@kcbower @elsua Yup, that’s why attention/decision/policy management (tools/models/practices) much more useful than knowledge mgmt. #KMers.
4:30 pm	Ewen_chats:	Collection matters within communities sharing interests/practices. Otherwise lack of context makes explicit stuff not so useful #KMers
4:30 pm	jeffrey_brandt:	@jmcgee Maybe newest in search engines help separate wheat from chafe? If not search, then human gatekeepers. #KMers
4:30 pm	mneff:	@swanwick Exactly. Need some but also need to have flexible practices that allow quick modification for local requirements. #kmers
4:31 pm	kcbower:	@Ewen_chats For who is a good point – and someone else brought up thinking like the searcher. Not everyone tags in the same way! #KMers
4:31 pm	jeffrey_brandt:	@jmcgee or does socnet shine light on the wheat, leaving the chafe as dark data? #KMers
4:31 pm	mneff:	KM provides the framework, social networks helps to keep content current and leads the discussion on next practices. #kmers
4:31 pm	hjarche:	@elsua did you say PKM? – now there’s a bridge between KM – SocNet – training – OD – HR … #kmers
4:31 pm	elsua:	It looks like with the last few tweets, we now have got the perfect segway, again for Q3; a tough one (coming up…) #KMers
4:31 pm	swanwick:	@mneff Google has come out with a charting app to match Visio. Maybe that is the beginning of collab process dream. #KMers
4:32 pm	sig:	@hjarche Depending on what you mean by “documenting”… capturing all? Is that what you mean? #KMers
4:32 pm	KevinDJones:	RT @hjarche: .@elsua KM, training, OD, SocNet – all different views of same elephant #kmers >>Bingo!
4:32 pm	kcbower:	@LLiu I can’t agree with that – still need access to knowledge to make effective decisions. #KMers
4:32 pm	mneff:	I think you can do similar work with tags. Provide a standard set to help people find stuff but also give them their own set too. #kmers
4:32 pm	elsua:	@hjarche I do like that association of PKM as the bridge that connect all of them; always felt it’s very much needed… #KMers
4:32 pm	tshort9:	@kcbower or do you mean information?? #KMers
4:33 pm	JBordeaux:	@elsua #KMers Channeling friends not on here: what of “value” for information? How does SocMed address value amidst noise? (srsly, not my q)
4:33 pm	curtisaconley:	Find people/content – SocNet participation feeds KM profiles, search then finds through expertise implicit in their profiles/activity #KMers
4:33 pm	Ridgehead:	Knowledge = validated information RT @tshort9: @kcbower or do you mean information?? #KMers
4:33 pm	LLiu:	@mneff Processes (if facilitated by a tool) must be self-documenting. Doing it separately will inevitably go out-of-sync. #KMers
4:33 pm	elsua:	Q3: What could SocNet do to avoid the same “mistakes” KM might have made over the years in order not to fall on the same trap again? #KMers
4:34 pm	kcbower:	May explore in my upcoming thesis! RT @elsua: @hjarche I do like that association of PKM … #KMers
4:34 pm	Ewen_chats:	@tshort9 Good question. On definitions, a useful re-visit to the DIKW model:http://wiki.km4dev.org/wiki/index.php/DIKW_model #KMers
4:34 pm	elsua:	@JBordeaux I would think that probably the validation of the content by those networks themselves while reusing & reapplying it again #KMers
4:34 pm	hjarche:	Q#: Socnet should embrace other disciplines and not become another silo #kmers
4:34 pm	POM4MetroStar:	RT @mneff Processes (if facilitated by a tool) must be self-documenting. Doing it separately will inevitably go out-of-sync. #KMers
4:34 pm	curtisaconley:	Q3 – fail to link in learning and training from the start! #KMers
4:35 pm	elsua:	With Q3 interested in figuring out whether SocNet can help avoid the very same “mistakes” KM made that we’ve highlighted so far… #KMers
4:35 pm	swanwick:	@JBordeaux social tools like delicious and digg help to filter the noise. #KMers
4:35 pm	stangarfield:	@elsua the people should be able to connect those searching with them with content. For example, I can link to http://bit.ly/8XSq91 #KMers
4:35 pm	lehawes:	@JBordeaux In most KM programs, value is judged by curator. Socnets let each of us be the judge of value to ourselves. #KMers
4:35 pm	Ewen_chats:	@elsua on Q3: define ‘same traps’? Anyway key difference (personal vs institutional) means probably different route/different traps #KMers
4:35 pm	jmcgee:	Q3 – SocNets might start with less grandiose ambitions in order to avoid KM’s mistakes – #KMers
4:35 pm	rdatta:	socnet is much more useful when deeper into collaboration #kmers
4:35 pm	Ewen_chats:	RT @lehawes: @JBordeaux In most KM programs, value is judged by curator. Socnets let each of us be the judge of value to ourselves. #KMers
4:35 pm	JBordeaux:	@elsua q3 #KMers. Avoid gurus, best practices, outsourcing, self-referential conferences, etc. In other words: too late.
4:35 pm	heikistr:	RT @amcafee: RT @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:36 pm	elsua:	? @hjarche: Q#: Socnet should embrace other disciplines and not become another silo / That pretty much nails it for me! KM=siloed #KMers
4:36 pm	stangarfield:	@jeffrey_brandt Search can help, but also helps if someone ensures metadata is added, etc. #KMers
4:36 pm	lehawes:	Q3: Love this! KM got too document focused. Socnets may be too people focused. Need to balance tacit and explicit K; both have value. #KMers
4:36 pm	elsua:	@Ewen_chats Traps: over-structuring, IT vendor heaven, best practices, technology / processes focus, biz related not people related.. #KMers
4:37 pm	rdatta:	RT @elsua: ? @hjarche: That pretty much nails it for me! KM=siloed – let’s apply KM to KM to overcome silos #kmers
4:37 pm	swanwick:	Q3: #SM is falling victim to some of the same confusion as it grows. But, likely will stay as a “lighter” touch than KM #KMers
4:37 pm	oscarberg:	RT @amcafee: RT @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:37 pm	Ewen_chats:	@elsua @hjarche and not only become a silo but also become a sect (oh, you’re from that KM / SocNet sect? as I hear sometimes) #KMers
4:37 pm	LLiu:	Seems 2me #KMers r unwilling 2accept reality that KM principles have been relegated as useful only to Records Mgmt function. <ducking>
4:37 pm	jmcgee:	RT @JBordeaux: @elsua q3 #KMers. Avoid gurus, best practices, outsourcing, self-referential conferences, etc. In other words: too late.
4:37 pm	mneff:	Some issues in social networks already happening, silos forming, people not collaborating as much as they could. #kmers
4:38 pm	elsua:	@stangarfield I like that combination of helping knowledge workers find not just the right content, but the right people, too! #KMers
4:38 pm	kcbower:	@LLiu Oooh – ouch. Confused as to why you’re here. #KMers
4:38 pm	POM4MetroStar:	RT @mneff: Looking for … mapping of knowledge similar to…the brain works. …navigate by topic, author, content … Symantic Web? #KMers
4:38 pm	jeffrey_brandt:	RT Nicely said @lehawes @JBordeaux In most KM programs value is judged by curator.Socnets let each of us B judge of value 2 ourselves #KMers
4:38 pm	Ewen_chats:	@mneff There’s also a dynamic perspective: people need to find/define ‘their’ socnet practices, that includes making mistakes #KMers
4:38 pm	elsua:	? @lehawes: Q3: Love this! KM got too document focused. Socnets may be too people focused. Need to balance tacit & explicit K [...] #KMers
4:38 pm	JBordeaux:	@lehawes #KMers. Excellent, agree! Still leaves gap between individual and “official” org curator, though?
4:38 pm	lehawes:	@LLiu You should duck. Record Mgrs. have nothing to do with KM. They manage static information that has no context. #KMers
4:38 pm	swanwick:	@kcbower Pls don’t chase him away. I appreciate the viewpoint. #KMers
4:39 pm	rdatta:	process of discovery and mutation is helped tremendously by healthy socnets – without that KM is static and brittle #kmers
4:39 pm	jeffrey_brandt:	RT Sad but true @JBordeaux: q3 #KMers. Avoid gurus, best practices, outsourcing, self-referential conferences, etc. In other words: 2 late.
4:39 pm	elsua:	? @JBordeaux: q3 #KMers. Avoid gurus, best practices, outsourcing, self-referential conferences, etc. In other words: too late/Whoahh #KMers
4:39 pm	rickladd:	Avoid silos – provide for serendipity – celebrate openness & democracy – trust people to know what they need and what they know. #KMers
4:39 pm	Ewen_chats:	@elsua Reminds me that the new paradigm may be SHARING knowledge is power. People come first (in my view) and lead to content #KMers
4:39 pm	hjarche:	@elsua but tacit is becoming 90% of knowledge work – explicit takes a back seat #kmers
4:39 pm	jeffrey_brandt:	RT (lol) @LLiu: Seems 2me #KMers r unwilling 2accept reality that KM principles have bn relegated as useful only 2 Records Mgmt fcn.
4:39 pm	kcbower:	@swanwick Don’t intend to chase away, just curious! Interesting perspective, I agree. #KMers
4:40 pm	lehawes:	@JBordeaux Yes, that gap will still exist. Is that really problematic though? Or is it something we can live with? #KMers
4:40 pm	LLiu:	@lehawes That “balance” is called “seamless collaboration” & is the Next Big Thing aka New Old Thing. #KMers
4:40 pm	Ewen_chats:	RT @swanwick: @kcbower Pls dont chase him away. I appreciate the viewpoint. > Me too! Le’ts not create a silo on #KMers #KMers
4:40 pm	elsua:	@mneff Hummm, interesting! Is that lack of collaboration provoked by technology or knowledge workers themselves? #KMers
4:40 pm	rdatta:	We found that both quality and quantity of content increased when community activity increased #kmers
4:40 pm	mneff:	One value of records management is that they are at least trying to gain consensus on what is important to a corporation. #kmers
4:41 pm	Ewen_chats:	RT @rickladd: Avoid silos- provide for serendipity- celebrate openness & democracy- trust people 2 know what they need / know. #KMers
4:41 pm	lehawes:	@LLiu :>) The Holy Grail, methinks… #KMers
4:41 pm	sig:	@hjarche If system does process then all is auto-captured timestamped and in other context. That data can produce any doc later #KMers
4:41 pm	mneff:	@elsua Still a knowledge worker issue. They are used to doing their own thing for so long still hard to get them to look up. #kmers
4:41 pm	jmcgee:	Best way SocNets will avoid mistakes of KM is to stay connected to the org and to the outside environment #KMers
4:41 pm	elsua:	? @rickladd: Avoid silos – provide for serendipity – celebrate openness & democracy-trust people to know what they need & what they k #KMers
4:41 pm	rsamii:	Q3. SocNet will make new mistakes + as it moves, it will learn + adapt. SocNet is more flexible than KM + maybe mistakes less costly #kmers
4:41 pm	Ewen_chats:	@rdatta Otherwise we wouldn’t be on this chat. We connect more than we collect – or we collect through connecting #KMers
4:42 pm	jmcgee:	RT @rdatta: We found that both quality and quantity of content increased when community activity increased #kmers
4:42 pm	kcbower:	@rdatta Did the features of the community factor in any way, you think? #KMers
4:42 pm	elsua:	@mneff Perhaps because they never to be shown / educated on how to collaborate “properly” in the first place; hasn’t happened before #KMers
4:43 pm	Ewen_chats:	@rsamii And even if mistakes are made, we learn most through mistakes – we need to make mistakes to avoid catastrophes #KMers
4:43 pm	rdatta:	@jmcgee agree totally – communities need to connect to the outside world as well to create an agile organization #kmers
4:43 pm	jeffrey_brandt:	RT Not sure I buy that 100% @lehawes: Record Mgrs. have nothing to do with KM. They manage static information that has no context. #KMers
4:43 pm	KevinDJones:	KM in many ways lived to perpetuate itself despite the people. SoNet must live to enable people, nothing more. #KMers
4:43 pm	stangarfield:	Q3: Tie SocNet to business needs; don’t roll out tools and see “here they are – use them” without context #KMers
4:43 pm	swanwick:	@mneff I think that more and more levering a #SocNet will be essential to doing job. Those who do not will perish. #KMers
4:43 pm	rdatta:	@kcbower I think the most important thing we stressed was that communities have face to face events #kmers
4:43 pm	elsua:	? @hjarche: but tacit’s becoming 90% of knowledge work – explicit takes a back seat / Needed, imo; knowledge = dynamic exchange #KMers
4:43 pm	kcbower:	Crucial. RT @stangarfield: Q3: Tie SocNet to business needs; dont roll out tools and see “here they are – use them” without context #KMers
4:43 pm	Ewen_chats:	RT @stangarfield: Q3: Tie SocNet to business needs; dont roll out tools and see “here they are – use them” without context > Yup! #KMers
4:43 pm	lehawes:	@rsamii I hope you’re right about flexibility advantage of socnets. I think you are, FWIW. #KMers
4:44 pm	LLiu:	@lehawes Then u better duck cuz #RMers know plenty abt context & static isn’t just old content but could also be snapshot in time. #KMers
4:44 pm	rickladd:	Giving up control is going to be very challenging for not only managers, but just about everyone. Major cultural shift. #KMers
4:44 pm	elsua:	@mneff Whoahhh! Love it how you brought a topic @jharche has been advocating for a while: constant unlearning experiences #KMers
4:44 pm	swanwick:	@rdatta Isn’t this a community? I feel connected to many of the ppl here, yet have not met 95% of them. #KMers
4:44 pm	rdatta:	@stangarfield couldn’t agree more – there too much of “we’ve just installed the latest wiki – yeh! now what?” #kmers
4:45 pm	POM4MetroStar:	How to improve either? RT @KevinDJones: KM…lived to perpetuate itself despite…people. SoNet…to enable people, nothing more. #KMers
4:45 pm	elsua:	@stangarfield I agree w/ that sentiment! SocNet needs to be embedded 100% into the biz & not kept separate like KM’s been all along! #KMers
4:45 pm	LLiu:	@kcbower That’s my pt: knowledge cannot be “accessed” (or managed). U access ppl/info/context 2derive knowledge &make decisions. #KMers
4:45 pm	hjarche:	@elsua “life in perpetual beta” that’s me #kmers
4:45 pm	lehawes:	@jeffrey_brandt Yes, I exaggerated. Info managed as record has context in form of strict taxonomy. But rarely used for learning. #KMers
4:46 pm	Ewen_chats:	@rickladd But there is a reward to change in major ways, even for ourselves: knowledge ego-logy (http://su.pr/2Ntrd9) #KMers
4:46 pm	elsua:	@rickladd Great point on control, Rick! I actually think giving up on it is a huge part of that unlearning process #KMers
4:46 pm	rdatta:	@swanwick yes it is, but doesn’t beat face to face – trust can build faster this way #kmers
4:46 pm	mneff:	We had many systems to store content but the collaboration piece was missing. We installed social networks to help people connect. #kmers
4:46 pm	POM4MetroStar:	Yes! RT @elsua: @stangarfield I agree w/ that sentiment! SocNet…to be embedded…into the biz…not…separate like KMs been…! #KMers
4:46 pm	elsua:	? @hjarche: @elsua “life in perpetual beta” thats me / I actually think that’s pretty much all of us out there! #KMers
4:46 pm	Ewen_chats:	RT @LLiu: @kcbower Thats my pt: knowledge cannot be “accessed” (or managed). U access ppl/info/context 2derive knowl.&make decisions. #KMers
4:47 pm	jeffrey_brandt:	@rdatta @swanwick Is it real trust or false trust? #kmers
4:47 pm	swanwick:	#KM was something we wanted ppl to do for more effective org. #SM is something ppl want to do to make themselves more effective #KMers
4:47 pm	kcbower:	@rdatta So using the online tool as a prompt to increase face to face interaction as opposed to a knowledge sharinbg tool? #KMers
4:47 pm	mneff:	Now that they are connecting, they realize they want 2 share more and want a better document management system. They are intertwined. #kmers
4:47 pm	elsua:	Ok, time for Q4; think of SocNet in 5 to 10 years from now … pause and reflect for a minute… #KMers
4:47 pm	pekadad:	@rdatta The challenge I see is that there is a small grp who “needs” a wiki, convinces IT to install it and then it’s pushed widely #KMers
4:47 pm	jmcgee:	RT @LLiu: @kcbower That’s my pt: K cannot be “accessed” (or managed). U access ppl/info/context 2derive K &make decisions. #KMers
4:48 pm	elsua:	& then Q4: Will Social Computing ever follow the same path and disappear pretty much like KM “might” do as well? #KMers
4:48 pm	jeffrey_brandt:	@elsua @hjarche How do I get my life out of alpha?? #KMers
4:48 pm	LLiu:	@kcbower I’m here cuz I enjoy constructive debates *and* cuz Twitter isn’t a KM system that would’ve hid this discussion in silo. #KMers
4:48 pm	lehawes:	RT @mneff: Now that they are connecting, they realize they want 2 share more and want a better doc mgmt system. They are intertwined. #KMers
4:48 pm	rickladd:	@elsua Yes, Luis. Many ltl chngs in terms of recognizing where true authority lies. Maybe dispersion is answ 2 compliance challenge #KMers
4:48 pm	swanwick:	@jeffrey_brandt Does it matter? As long as the truster feels trust isn’t that what matters? #KMers
4:48 pm	hjarche:	Social Networking in 5-10 years will not be as far advanced as we think it will be – look back at KM, elearning, etc #kmers
4:48 pm	POM4MetroStar:	@swanwick IMO KM not limited to making an effective org #KMers
4:48 pm	kcbower:	@LLiu Need to think about that more, but I get your point. Context is key. #KMers
4:49 pm	pekadad:	@rdatta & neither IT nor the larger biz really “gets” the wiki, so while it’s widely available it’s used by a small ‘special’ grp #KMers
4:49 pm	elsua:	@jeffrey_brandt That’s a great question, Jeff! Not sure I got the answer for it either! #KMers
4:49 pm	rdatta:	@pekadad yes, or it could also be people chasing the latest buzz, and then the tech gets a bad name, never to recover from #kmers
4:51 pm	rdatta:	But I think it will have an impact, because deep down, we are social animals, social interactions are food for our complete being #kmers
4:51 pm	kcbower:	We can only hope! RT@rdatta:Q4:if it disappears then it should be because it has become so commonplace, people dont notice it anymore #KMers
4:51 pm	mneff:	The remote chatting helps build trust like the water cooler in times of yore. Then the focus on business can be stepped up. #kmers
4:51 pm	VMaryAbraham:	@elsua Thanks, Luis. Sorry to be late — some unscheduled meetings intervened. Glad all of you are having a lively discussion. #kmers
4:51 pm	Ewen_chats:	@mneff And that’s a key point: talking can be very productive, so companies should encourage use to do so, not just produce! #KMers
4:52 pm	swanwick:	Q4: #SM is a ppl revolution, #KM was a largely unsuccessful coup by a small group of passionates. #KMers
4:52 pm	elsua:	@jeffrey_brandt Great point! Like @rickladd just mentioned like water to fish! Seamless & integrated into who we are & what we do! #KMers
4:52 pm	stangarfield:	Connect/collect example: Jan. 12 KMers chat http://bit.ly/97SVqv (connection); transcript (collection) unfortunately unavailable #KMers
4:52 pm	hjarche:	RT @mctoonish: I think we might see some pull-back in SM in the next 10 years as people get nervous / paranoid about privacy. #kmers
4:52 pm	rdatta:	I think part of the problem in traditional KM was not stressing the social part enough, and even later CoPs were treated surgically #kmers
4:52 pm	Ewen_chats:	RT @rdatta: But I think it will have an impact, because deep down, we are social animals, social interactions feed our complete being #KMers
4:52 pm	LLiu:	@lehawes Cuz knowledge is contextual/subjective/organic. #KMers take too heavy/rigid approach 2capturing/codifying/sharing/refining content.
4:52 pm	POM4MetroStar:	RT @hjarche: SocNet as a business process will not be fully embraced & integrated for a long time – people & orgs slow to change, IMO #KMers
4:53 pm	jeffrey_brandt:	@swanwick 2 sum degree I think it does.Virtual trust is easier 2 manipulate/misrepresent, no auidable, visual or 6th sense help avail #KMers
4:53 pm	elsua:	@mctoonish Another great point! I reflected on such important issue (Privacy) last week & I do hope I’m very wrong, to be honest #KMers
4:53 pm	Ewen_chats:	RT @swanwick: Q4: #SM is a ppl revolution, #KM was a largely unsuccessful coup by a small group of passionates.>Yes #KMers
4:53 pm	VMaryAbraham:	@rdatta Agreed. But traditional #KM was focused on objects and tech more than on people and processes. #kmers
4:53 pm	swanwick:	Though the impact of #KM has been less than the promise, that doesn’t mean that tenets have not been integrated #KMers
4:53 pm	mneff:	Getting them to do two way communications is a big step from the one way broadcasts of yesteryear. It will take time to take hold. #kmers
4:54 pm	lehawes:	@hjarche Agree socnet as biz process will take time, but aren’t we doing it already? Just with insufficient (or no) technology? #KMers
4:54 pm	rdatta:	Also, #km was trying too hard to make things precise and elaborate, and unambigous, but knowledge is rather fuzzy and contextual #kmers
4:54 pm	jeffrey_brandt:	@mneff Personal conferencing is cheap and helps overcome some of the face-2-face #kmers
4:54 pm	Ewen_chats:	@stangarfield Actually that’s a good example. And for one I believe in quick and dirty collection rather than polished stuff -to dust #KMers
4:54 pm	mneff:	Social networks allows many to many communications. A new style for the leaders to learn and embrace. Some will, some won’t. #kmers
4:54 pm	swanwick:	@VMaryAbraham I have done #KM projects with a lot of people/process, but were driven by top-down org goals. #KMers
4:54 pm	mctoonish:	@elsua It just seems like we’re seeing a growing wave of paranoia in general that I think might carry over into SM #KMers
4:55 pm	hjarche:	@lehawes yes, but outside normal business processes for most orgs #kmers
4:55 pm	rdatta:	@VMaryAbraham yes, agreed – typical goofup on following the wrong branch of philosophy for KM #kmers
4:55 pm	Ewen_chats:	@mneff But leaders who won’t adapt to many2many comms may find themselves sidelined? Connect or die! #KMers
4:55 pm	VMaryAbraham:	@mneff They’ve been having 2-way convos via phone and e-mail. It’s a slight (but impt) shift to #SM. #kmers
4:55 pm	mneff:	@jeffrey_brandt True. I think that will pick up over time as well as infrastructure is stepped up to accommodate. #kmers
4:55 pm	elsua:	@mctoonish It’s a well founded paranoia, though, if you judge by how several SNS are treating their networks as of late; unbelievable #KMers
4:55 pm	swanwick:	Is the sum of individual’s business goals more important to an org than what the board decides? #KMers
4:56 pm	rickladd:	KM is to SM as Taxonomy is to Folksonomy – ?? – Does that address anything worthwhile? #Offthetopofmyhead #KMers
4:56 pm	VMaryAbraham:	@swanwick So the key is to have this always be bottom-up? #kmers
4:56 pm	elsua:	@rickladd Probably it does, although not separate from one another, but working in conjunction towards a common goal: Biz & People #KMers
4:56 pm	jeffrey_brandt:	@hjarche @mctoonish Not so sure about pull-back. New generation seems to have no fears or concerns about privacy. #kmers
4:56 pm	swanwick:	@VMaryAbraham Not saying I have the answer, but bottom-up seems to be why #SM has gained more adoption faster. #KMers
4:56 pm	lehawes:	@hjarche Agree. I would like to see some collaboration & knowledge sharing activities standardized at a high process level. Patterns. #KMers
4:57 pm	rdatta:	@snowded has recently been talking about role of abduction instead of deduction and induction #kmers
4:57 pm	VMaryAbraham:	@rickladd Doesn’t work for #KMers who embrace both taxonomy and folksonomy! #kmers
4:57 pm	hjarche:	bye KMers – gotta go but it’s been fun & very informative – thx #kmers
4:57 pm	kcbower:	@swanwick Maybe not about value of one vs. the other, but alignment? #KMers
4:57 pm	elsua:	@VMaryAbraham @swanwick I’d think it’s more about a balance between top-down & bottom-up; benefit from both! #KMers
4:57 pm	rdatta:	similar points were made by nonaka in the mid 90′s but it didn’t seem to catch in the western hemisphere #kmers
4:57 pm	LLiu:	@hjarche “SocNet as biz process” -huh? SocNet is abt “shared narcissism” &requires policy mgmt, not process. #KMers need 2loosen a bit.
4:58 pm	stangarfield:	Interesting to me is that CoPs have been around a long time and were part of KM, but are also considered new and part of SM #KMers
4:58 pm	swanwick:	RT @elsua: @VMaryAbraham @swanwick Id think its more about a balance between top-down & bottom-up; benefit from both! #KMers
4:58 pm	Ewen_chats:	The challenge is to negotiate personal and institutional objectives and related knowledge sharing practices – again energy / control #KMers
4:58 pm	VMaryAbraham:	As comfort w/ the tech grows AND as biz etiquette re: #SM is developed, we will see more SM usage. We in transition now. #kmers
4:58 pm	Ewen_chats:	RT @elsua: @VMaryAbraham @swanwick Id think its more about a balance between top-down & bottom-up; benefit from both! > Agree #KMers
4:58 pm	mneff:	@rickladd It may for some. I think KM includes them all. SM a technology. Taxonomy and folksonomy are just methods to categorize. #kmers
4:58 pm	jeffrey_brandt:	@rdatta @snowded Abduction? Can you elaborate #kmers
4:58 pm	lehawes:	RT @elsua “@VMaryAbraham @swanwick Id think its more about a balance between top-down & bottom-up; benefit from both!” +1 #KMers
4:58 pm	VMaryAbraham:	@elsua Agree with balance — but it can be hard to achieve. #kmers
4:59 pm	elsua:	[Moderator] We’re coming closer to the end of today’s chat; feel free to tweet along plenty more! Thanks everyone for joining!! #KMers
4:59 pm	Ewen_chats:	@stangarfield perhaps because institutions did not recognise as part of formal KM because going out of domain of control? #KMers
4:59 pm	swanwick:	@stangarfield Everything that is part of #KM that becomes successful gets split off. #KMers
4:59 pm	rickladd:	OK. Fair enough. Not saying they’re mutually exclusive. Prolly complementary, but I see one more “precise” & controlling than other #KMers
4:59 pm	elsua:	Probably, Stan, because, after all, both KM & SocNet are one & the same, but w/ different names / constituencies #KMers
4:59 pm	jeffrey_brandt:	@stangarfield Is it the new makeover of CoPs? Web 2.0 Socnet tools, etc? #KMers
4:59 pm	rdatta:	@jeffrey_brandt my take: its more about hunches based on fuzzy signals #kmers
5:00 pm	elsua:	@VMaryAbraham Yes, not an easy one, Mary, but worth the fight, for sure! That’s why we’re here, imo… #KMers
5:00 pm	lehawes:	@elsua Great conversation, Luis! Thanks for moderating today! Goodbye all. #KMers
5:00 pm	VMaryAbraham:	RT @elsua: Probably, Stan, because, after all, both KM & SocNet are one & the same, but w/ different names / constituencies #kmers
5:00 pm	mneff:	@rickladd Which could be the discussion between KM 1.0 and KM 2.0 and … #kmers
5:00 pm	swanwick:	If anyone wants to moderate, pls let me know. Slots open in June. #KMers
5:00 pm	LLiu:	@rdatta @snowded “Abduction vs deduction vs induction” #KMers [Aliens vs taxes vs Hall of Fame? ]
5:00 pm	VMaryAbraham:	We NEED this!!! RT @mneff: @rickladd Which could be the discussion between KM 1.0 and KM 2.0 and … #kmers
5:00 pm	stangarfield:	@jeffrey_brandt Possibly, but also, organizations are at different stages of awareness and adoption. #KMers
5:01 pm	Ewen_chats:	Perhaps the balance is for (top-down) institution to amplify personal initiatives that help overall objectives, i.e bring focus? #KMers
5:01 pm	rdatta:	@swanwick I can probably do one in June #kmers
5:01 pm	elsua:	[Moderator] Top of the hour, folks! That’ll conclude this week’s chat event! Please do keep the convos going & cya all next week! #KMers

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