E L S U A ~ A KM Blog by Luis Suarez

From the blog

Work Stream #1 – Learning Is the Work

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Ever since I went independent, nearly three years ago, there have been a few people who keep asking me, on a more or less frequent basis, why haven’t I put together a regular Web site where I could list and offer my services as an adviser on Social Business and Digital Transformation, so that everyone would have a pretty good idea as to what I am up to and see how I may be able to help other people. Time and time again my answer has always been the same, at least, so far: ‘No, thanks! I don’t need it at this point in time’. I guess the growing amount of surprised faces I keep seeing to such reply is triggering, most probably, the urge to put together this blog post explaining a little bit the main reason as to why I haven’t gotten one so far: it depends!

Indeed, it depends on what you want . Over the course of the last 20 years I have been acquiring a number of different skills and experiences in the corporate world around Customer Support, Knowledge Management, (Remote) Collaboration and Virtual Teams, Learning, Online Communities (and Community Building), Change Management and Social Networking for Business (i.e. Social Computing, Social Business, Digital Transformation, or whatever other monikers you may want to use), which means that depending on what kind of business problem(s) you would want to tackle, or depending on the business opportunities or potential new markets you would want to create, I may be able to help one way of another. Like I said, it just depends.

Perhaps I could describe that ‘it just depends with a description of the kind of work I have been doing in the last couple of years to help everyone understand a little bit more what it is that I do for work and get an idea of the kind of services I could potentially offer that people may find useful.

At this point in time there are a number of different work streams I get to execute on as part of my daily work routines, and since there may well be quite a few, based on the skills and experiences I have been accumulating over time in the different various fields I mentioned above, I have decided to split them up in multiple blog posts where I can expand on each and everyone of them further along to add some additional insights and perspectives, so I’ll start this series of blog posts with what’s perhaps, right now, my number #1 work stream at the moment: client work. 

Over the last three years I have been working with clients from both the private and public sectors, and from multiple industries as well, both nationwide as well as internationally. Some of those clients have been small, medium businesses up to 1,000 employees and some other clients from major big corporations with over 40 or 50 thousand employees (or above, up to 100k). And, typically, after an initial round of conversations, I would work with clients based on two distinctively different contexts:

  • A customer may have recently purchased a particular Enterprise Social Networking platform (i.e. an ESN, whatever that may well be) and may need some initial advice about how to get started with their own Social Business and Digital Transformation adaptation plans. So I’d get together with the client in an initial round of meetings and discuss the 5 step framework I have developed over the years around Social Business Adaptation Techniques, to get the conversations going, which covers the following areas: business imperative(s), governance model(s), use cases, networks and communities of champions / ambassadors and, finally, enablement. And begin work with them in executing such initial framework as we move further along, if the client agrees, of course.The most important aspect of those initial meetings is for me to state very clearly how I may be able to help out, based on what the client wants and needs, and over what time frame and what fees would be incurred, accordingly, but also to clearly showcase the kind of transformation work that lies ahead for them to work on together with me by insisting on using the co-creation approach towards adapting that framework I mentioned above to their own doing around adaptation. That basically means, not much talk, but tons of action, that is, real work from both of us.
  • A customer may have purchased a particular Enterprise Social Networking platform (i.e. an ESN, whatever may well be) and after a certain period of time (usually between 6 to 18 months, if not longer) of excitement with tons of exhilarating, frantic activities around their change and transformation initiatives, their adaptation rates plateau to the point where there is very little progress further along. This usually happens when second, third or fourth waves of knowledge workers don’t follow the initial rage from the so-called early adopters group. Or when a number of different barriers, obstacles, inhibitors and what not, come along and are just plain tough to overcome them successfully on your own, specially, if you haven’t been exposed to them in the past and don’t know for certain what you are up against. Typically, one of those major obstacles is direct management and senior leaders / executives (I’ll explain further in detail on an upcoming blog post what I mean in this regard).In this particular scenario I’d first spend some time trying to figure out what’s been happening all along since they purchased that specific ESN, why is there such a sudden stop to those change and transformation initiatives, what are the main obstacles and what are they trying to achieve, and, most importantly, figure out how to fix them accordingly, so that things can move on further along, once again. There is a great chance that in my 16 years of first hand working experiences around social and change initiatives in the corporate world I may have seen quite a few of those barriers and could share how we overcome them together as part of that co-creation process I mentioned above.

You see? It depends. It depends on your needs and wants based on what you, my (potential) client, may want to work on, not on what I would want. I know what I want. I have it very clear right from the start: help you become successful at whatever you would would want to achieve and that I may be able to help you out with, either by addressing your business problems or by making the most of new business opportunities creating new markets. And along the way, something else very important to me as well, learn. Learn from you, learn with you, on what it is like becoming a successful Socially Integrated Enterprise. It’s how I work, it’s who I am, it’s what you get, more than anything else because a long time ago I realised the moment I stop learning that’s the moment I stop living a little bit. ‘Learning is the work, after all.

That, in a nutshell, agglutinates the main work stream I have been involved with ever since I went independent. There are a few other related work streams (i.e. KM, Collaboration, Learning, Online Communities and Change Management) I’m currently involved with as well and I’ll definitely be blogging about them over the course of time, along with some other kinds of work I decided to embark on upon becoming a freelancer, but I’ll talk about those at a later time as well. Suffice to say that part of resuming my blogging mojo over here is to eventually blog about all of the things I have learned over the course of those three years, as a freelancer, as well as how it blends with everything else I have done in the past, hoping to share all of those experiences as to why I’m having such a fun time doing what I love doing: helping others become better at what they already do; working smarter, not necessarily harder, with social tools as key enablers.


PS. Psst, you may have noticed how throughout the article I haven’t mentioned anything about the fees I usually work with in this kind of change and transformation work around Social Business with clients and if you’re wondering about what those would be like, well, it depends… on what you would need and what I could offer 😀👍🏻

[Contact me via Twitter DM at @elsua – got open DMs-, should you have any further questions or queries you would want to discuss in private, or, alternatively, leave a comment below (with your preferred contact method, if you wish) and I’ll reach out to you as soon as I possibly can. Thanks!]

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