Goodness ! Has it been busy or what lately? In the last couple of days I haven’t had much of a chance to share with you some of the thoughts that have been going on in my mind lately. The last one being the concept of Tacit Knowledge and how much it has been talked about all over the place. So that would come shortly, not to worry. What I wanted to point out to you today is the second part of a recent podcast that I have done, once again, with the IBM Shortcuts team, around the subject of "How to Use Wikis at Work (Part Two)".
In that particular podcast, and just about under five minutes, you would get to hear about some different hints and tips, and techniques, you could make use of in order to help different teams, communities, or whatever other groups, to make the most of their own wiki experience. Yes, I know that this is a subject that has probably come up already within your own business in multiple times. The fact that once you get a wiki set up and running you actually find out that it takes a little bit of effort and facilitation to make it work, specially if those knowledge workers are not very used to sharing knowledge and collaborating in an open environment where everyone is in control.
So what can you do, from a facilitation perspective, to get wikis much more widely adopted within the enterprise in order to help boost your own collaboration with other knowledge workers? What other tips are there available to everyone to make good use of them? Well, in that particular Shortcuts podcast I actually get to share three of the tips that I have been using over and over again a number of times with different teams and communities alike. I am sure that they would sound familiar to you, but just in case, and as a teaser to get things going, here is a quick and brief description of them all:
1. A Critical Mass of Early Adopters who can pave out the road for those non tech savvy knowledge workers so that they can focus on sharing what the know as opposed to struggle with the tool itself.
2. Fully supported infrastructure in place so that collaboration takes place with a sense of belonging, or ownership, from the perspective that knowledge workers’ contributions remain there for as long as possible and therefore they can refer to them back and forth and continue to build further up on it. That sense of ownership.
3. Online tutorials or screencasts on how to perform essential tasks: like adding a page, managing an access control list, subscribing to RSS feeds, etc. etc. so that they would have a chance to find solutions to easy tasks quickly and move on forward just focusing on what really matters: sharing their knowledge and collaborating with others.
So there you go. If you would want to listen to this second part of the IBM Shortcuts podcast on How to Use Wikis at Work head over there and enjoy it. I am sure that you would have plenty more tips you have been advocating for in order to help people adopt wikis within their own tools suite for collaboration and I would surely love to hear some more about them. So feel free to drop a comment over here or at the actual podcast site.
Tags: Wikis, Enterprise Wikis, Enterprise 2.0, Enterprise Social Software, Social Software, Web 2.0, Social Networking, Knowledge Management, KM, Collaboration, Knowledge Sharing, Communities, Shortcuts, IBM, Podcast, Podcasting, Tacit Knowledge, Project Management, Intellectual Capital, Communications, Critical Mass, Early Adopters, Tutorials, Learning