KMers – A World Without Knowledge Management?

Gran Canaria - Puerto de Mogan in the SpringEarlier on today, and like every Tuesday for the last few months at noon EDT, I usually participate in one of those online special events around the world of Knowledge Management that I just would recommend anyone interested in the topic to tune into at some point in time. If you are into KM, and would want to get yourself immersed on quite a roller-coaster ride for a little bit over one hour, I can certainly encourage you all to sign up and subscribe to KMers: “a community website focused on hosting and storing twitter chats around the #KMers hashtag“.

Indeed, every week, at the same time, Tuesdays at noon EDT, there is always a new KM related topic that gets discussed, through Twitter, for over the course of one hour; it’s open and public to everyone; people can chime in from wherever they may well be and participate in the conversations related to that particular subject. I can tell you, it’s not easy to digest and navigate through all of the content shared across, but I can assure you once you participate in one of them, it’s very hard not to come back again. And again! And again!!

You can read more about KMers at the main Web site, where I can certainly recommend you have a look into the Chat Event Archive where you will find the chat transcripts to previous online events, so you can browse through some of the various different topics discussed so far and participate further as you may see fit. There are also a whole bunch of KM areas still to be covered and upcoming events surely promise lots of interactions.

However, for now, I’ll just focus on the KMers online chat event that took place earlier on today and which I had the great pleasure, and honour, to facilitate. The idea, as you can imagine, is for the moderator to come up with a topic related to KM, suggest questions and then help facilitate the event through the course of an hour. Pretty straightforward, in my opinion, which is where I think the main value remains: its simplicity. That and, of course, the good number of knowledge workers sharing their insights and passion around KM related topics! Perfect combination, if you ask me!

Thus earlier on today, like I was saying, we had this week’s KMers chat event and I was the facilitator. Hours before I eventually proposed the following topic: A World Without Knowledge Management? where I tried to reflect on whether both KM and Social Computing / Networking could ever reconcile with one another, since all along they seem to walk different paths and, in fact, not enjoy each other’s company. So I wanted to challenge whether that assumption was still there after all of these years and, if it was, whether it meant the end of KM as we know it. The final outcome was rather surprising, because if people were thinking they would remain irreconcilable with each other, far from the truth: they are walking hand in hand, closer than ever before, and with a clear business purpose.

Here’s the actually blurb I shared across the main KMers Web site to get the conversation(s) going:

For several years now, Knowledge Management has been having some trouble reconciling with the world of Social Computing. To the point where they do not seem to enjoy keeping each other’s company within the corporate world anymore. To many of those social networkers, KM is an oxymoron (How can you manage knowledge?), and, as such, KM might have its days numbered. Imagine that; imagine that, for a moment, KM is gone from the knowledge sharing, social computing & collaboration landscapes within any organisation

To follow up with that verbiage, here is the additional agenda with the questions I asked during the course of the event to help spark the conversations across the board:

  • “Q1: What would the business world be like? Would companies survive without their KM initiatives?
  • Q2: Will Social Computing be able to substitute, complement, augment or replace already existing KM initiatives? Should it?
  • Q3: What could Social Computing do to avoid the same “mistakes” KM might have made over the years in order not to fall on the same trap again?
  • Q4: Will Social Computing ever follow the same path and disappear pretty much like KM might do as well?”

With that premise, and those questions, I knew we were off to one of those online Twitter chat events hard to forget with plenty of golden nuggets coming along from a whole bunch of talented and rather insightful group of KMers who were willing to share their experiences, knowledge, know-how, ideas, lessons learned, etc. etc. on this particular topic. And I surely wasn’t disappointed! Quite the opposite!

I have enjoyed so much moderating and facilitating the event, learning a tremendous amount of great insights on Social Networking and Knowledge Management shared by others, that I have decided to reproduce the entire chat transcript over here, as a way for me to annotate it somewhere where I can come back, read further, digest, ponder some more, read again, apply new knowledge acquired and ponder even more! And, of course, share it across with everyone!

Right. I realise this is going to be a rather long blog post. So you better stop here for now, go and grab a cup of coffee (Or tea!), or two!, come back, sit back on your comfy chair and enjoy the reading. I tell you. It’ll be worth it every single minute and some of the gems shared in that discussion are some of the key elements that are already floating around in my mind for upcoming blog posts; so I will keep referencing this entry time and time again.

Thus, without much further ado, here is the entire chat transcript from today’s #KMers. Hope you enjoy it just as much as we did, participating and sharing away!, and I do hope as well you would be able to capture in the comments of this blog post your favourite tweet or reflection from the entire session… And then I will tell you mine ;-)

From here, and just before we get started, I just want to take this opportunity to share across a BIG Thanks!!! with all of those KMers who participated in the event and who made it one of those online Twitter related experiences difficult to forget for a while! Thanks ever so much, everyone, for chiming in! Greatly appreciated! So, let’s go! Here it is. The entire chat transcript from today’s #KMers event:


4:01 pm elsua: Hello & welcome everyone to this week’s #KMers chat on the topic of “A world without KM”http://bit.ly/9LYAeU #KMers
4:02 pm elsua: [moderator] I will be helping facilitate / moderate today’s #KMers chat event; let’s get started with some intros, please… #KMers
4:02 pm ewenlb: Hello all! Ewen Le Borgne from #IRCWASH (int’l water & sanitation centre) in Holland. KM/comms/M&E officer. Lkg fwd 2 the #KMers chat #KMers
4:02 pm jeffrey_brandt: @elsua great topic. looking 4ward to the conversation #KMers
4:03 pm elsua: @jeffrey_brandt @ewenlb Hello & welcome, folks! Glad you could join us! :) #KMers
4:03 pm jeffrey_brandt: @elsua Jeffrey Brandt here, working in private law firm, corporate law and government legal knowledge space. #KMers
4:03 pm kcbower: @elsua Hello all! Kate Bower, grad student at Northwestern U studying KM & change mgt. #KMers
4:03 pm elsua: Buzzing around on this week’s #KMers chat on “A world without KM?” … Twitterrhea about to start … feel free to tune me out for next hour
4:04 pm Ridgehead: Hi Luis and others, Matt Haggerty, Ridgehead Software, Chicago. Should have some interesting flows today. #KMers
4:04 pm lehawes: Hi all! Larry Hawes, Collaboration & KM analyst/consultant for the last dozen years Former IBMer with @elsua; now at Gilbane Group. #KMers
4:04 pm elsua: @kcbower Hi Kate! Thanks for joining! / We’re going to wait for a minute or two for folks to drop by. Keep the intros coming… #KMers
4:05 pm elsua: @lehawes @Ridgehead Hi guys! Glad to see you over here! Welcome! :) #KMers
4:06 pm POM4MetroStar: Greetings! Derek Reinhard, CKM and Program/Ops Manager in Reston, VA #KMers
4:06 pm mneff: Hello all, Mark Neff from CSC in sunny Evans, GA. Glad to be here today. Of course without KM I would have never found this group … #kmers
4:06 pm stangarfield: Stan Garfield with Deloitte in Detroit, just finished hosting the monthly SIKM Leaders Community call with Keith De La Rue #KMers
4:06 pm jeffrey_brandt: @kcbower Welcome Kate. I like that u mentioned change management. It’s fFunny how some people forget to manage that aspect of things #KMers
4:07 pm Ewen_chats: Hi all again – same person as @ewenlb but under my chat ID to avoid the twitterhea as you say @elsua ;) #KMers
4:07 pm swanwick: Hi folks, Rob Swanwick. I used to be an #IBMer too! :) #KMers
4:07 pm notomodungwa: @elsua howdy to you and all #KMers !
4:07 pm jmcgee: Hi Luis – looking forward to today’s #KMers chat. Jim McGee here in Chicago. Doing KM consulting but willing to adapt if you convince me :)
4:07 pm KevinDJones: Kevin Jones – Social guy at MSFC/NASA. Love the conversation here! #kmers
4:08 pm elsua: Ok, let’s get started, folks! In the last few years we’ve seen an increasing “battle” between KM & Social Networking, so here is Q1 #KMers
4:08 pm ChiefExecMom: Lurking today b/c I’m also on a conf call #KMers
4:08 pm elsua: Q1: What would the business world be like? Would companies survive without their KM initiatives & move instead to SocNets? #KMers
4:09 pm kcbower: @jeffrey_brandt Thank you! I find both fascinating areas of study. Beginning my thesis project now – re: KM! #KMers
4:09 pm elsua: (A warm welcome to those later comers as well ;-) hehe) #KMers
4:09 pm kdelarue: @stangarfield Thanks Stan & all at #sikm! I would love to stay for #KMers, but Really need to get my beauty sleep… :-)
4:09 pm jmcgee: Many seem happy w/o KM or SocNets today – but is that a good things? #KMers
4:10 pm swanwick: Q1: I think eliminating #KM would create a “wild west” that would lead to lots of “gunfights” :) #KMers
4:10 pm mneff: Tough question. We see our social work as a KM project so I guess it matters on your perspective. It is about connecting people. #kmers
4:10 pm elsua: @mneff That’s funny! I found this group through my social networks, not KM per se ;-) #KMers
4:10 pm elsua: @jmcgee Hummm, I suspect many people are applying both KM & SocNet principles; they just don’t realise about it… #KMers
4:11 pm mneff: We just see the social net as another technology to help people connect better a fundamental tenet of KM. #kmers
4:11 pm jeffrey_brandt: @elsua I thinks its a battle between top down vs bottom up management of KM. Both sides are needed for maximum gain #KMers
4:11 pm swanwick: Q1: if you eliminated KM, you would want VERY strong governance around ur social computing. IMHO #KMers
4:11 pm elsua: @swanwick Are you suggesting that KM helps bring structure on the unstructured SocNet of things? (Like that, actually…) #KMers
4:11 pm Ridgehead: Q1 No KM? ->>The business world would be less nervous, less competitive, less creative, more insular. Then #SM would wreak havoc. #KMers
4:11 pm rsamii: @elsua It isn’t an either/or situation. We’ve changed the way we work. 2day we share knowledge using socnets instead of water cooler! #KMers
4:11 pm hjarche: If KM is not social, is it anti-social? ;) #kmers
4:11 pm stangarfield: Q1: I believe social networking helps KM programs; no need for a battle. #KMers
4:12 pm kcbower: RT @swanwick: Q1: if you eliminated KM, you would want VERY strong governance around ur social computing. AGREED. #KMers
4:12 pm lehawes: Q1: No. Need a good mix of knowledge flowing amongst people (socnets), but also need knowledge curated and pushed by facilitators. #KMers
4:12 pm POM4MetroStar: Perhaps a fruitful direction could also be differentiating the “M” in KM from the “N” in SN. #KMers
4:12 pm Ewen_chats: I guess #KM is more recognised by organisations so it raises more expectations but would be embraced by more orgs? 1/2 #KMers
4:12 pm stangarfield: @elsua yes, bringing some structure to SM helps, e.g., communities of practice require some leadership. #KMers
4:12 pm Ridgehead: Here here! RT @POM4MetroStar: Perhaps a fruitful direction could also be differentiating the “M” in KM from the “N” in SN. #KMers
4:13 pm Ewen_chats: Whereas SocNets start mostly through personal initiatives so they are more difficult to see emerge but less threatening too 2/2? #KMers
4:13 pm POM4MetroStar: Agree with @stangarfield — there networking can feed knowledge-that-is-managed #KMers
4:13 pm jmcgee: @elsua – raises the Q of what ways we are better off when we are mindful about KM/SocNets rather than mindless #KMers
4:13 pm jeffrey_brandt: @elsua I think the conflict also deals with generational work habits and expecations #KMers
4:13 pm elsua: @mneff: RE: [...] It is about connecting people / surprised not to see a mention of connecting people to content, too! ;-) #KMers
4:13 pm lehawes: Q1: Socnets enable personal KM; formal KM programs support institutional efforts. Need both. #KMers
4:13 pm Ewen_chats: And as @rsamii says, it’s not an either/or, it’s just finding new ways to elicit useful conversations that get your job done #KMers
4:13 pm elsua: ? @hjarche: If KM is not social, is it anti-social? ;) / Don’t think so; think it’s perhaps more “structured” #KMers
4:13 pm jeffrey_brandt: @POM4MetroStar Resulting in “social knowledge”? #KMers
4:14 pm swanwick: @elsua do you think that governance for CoP’s is part of social computing or KM? #KMers
4:14 pm POM4MetroStar: Like that! “Social Knowledge” @jeffrey_brandt #KMers
4:14 pm hjarche: Is KM “stock” & SocNet “flow”? Need both for learning #kmers
4:14 pm mneff: The networking is good because it makes it easier to help distribute content and access content that is relevant. #kmers
4:14 pm jeffrey_brandt: @Ewen_chats social media is recognized by business too – many actively block it #KMers
4:14 pm elsua: @jmcgee It does! Perhaps we are much better not knowing about it, but just applying those principles… Just a thought #KMers
4:15 pm KevinDJones: @lehawes But aren’t institutional efforts created to enable the person? #KMers
4:15 pm kcbower: I see benefit in org SN’s, but they seem unlikely to replace org KM – would need governance. #KMers
4:15 pm elsua: ? @lehawes: Q1: Socnets enable personal KM; formal KM programs support institutional efforts. Need both / Agree! Great quote! #KMers
4:15 pm jeffrey_brandt: RT agree both needed to maximize @lehawes Q1:Socnets enable personal KM; formal KM programs support institutional efforts. Need both. #KMers
4:15 pm swanwick: @lehawes Another great point! You r on fire. Institution has goals that need to be represented. #KMers
4:16 pm mneff: Knowledge base is a stock but knowledge flow (part of KM) is enabled by social networks. #kmers
4:16 pm kcbower: great way to put it, I think. RT @hjarche: Is KM “stock” & SocNet “flow”? Need both for learning #KMers
4:16 pm LLiu: Sorry #KMers, but IMHO, knowledge mgmt is lost cause. Focus should be on attention, decision, and policy mgmt instead.
4:17 pm POM4MetroStar: @mneff — relevant to the question: is KM the pursuit of a taxonomy which would add value to social networking? #KMers
4:17 pm lehawes: @KevinDJones Yes, but IMO, many institutional efforts are perceived as relieving individuals of KM duties. Someone else will do it. #KMers
4:17 pm jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:17 pm Ewen_chats: @elsua @lehawes but then KM could also work from existing personal initiatives and socnets support institutional aims. A blend! #KMers
4:17 pm kcbower: @LLiu Is KM a lost cause, or merely the current approach? #KMers
4:17 pm lehawes: @swanwick Thanks! :>) #KMers
4:17 pm elsua: ? @LLiu: Sorry #KMers, but IMHO, KM is lost cause. Focus should be on attention, decision, and policy mgmt instead / Ouchie! :P #KMers
4:17 pm jeffrey_brandt: @mneff information is getting so dense, systems fill with TB of data, networks help facilitate, shine light, make connections #kmers
4:18 pm amcafee: RT @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:18 pm Ewen_chats: #KM is not just about static stocks, it should be about flows and situated learning as well, IMO #KMers
4:18 pm stangarfield: Another principle is that you need both connection (SM and CoPs are good at this) and collection (KM is good at this, and SM helps) #KMers
4:18 pm elsua: Superb tweets coming through; by the sounds of them I think KM & Social Networking complement each other rather nicely = learning #KMers
4:19 pm mneff: A key to making knowledge useful is to connect it with people that can apply it. Social networks enables that. #kmers
4:19 pm lehawes: @LLiu Hey! Good to see you here! The other things you mention are important too, but can’t ignore knowledge facilitation as a result. #KMers
4:19 pm elsua: ? @amcafee: @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction / Agree! #KMers
4:19 pm Filipe27: Alternative Minimum Tax guts California budget | CAIVN: http://bit.ly/cQKk1G via @addthis #KMers, @elsua, @filipe27 predictive KM futur 4G3W
4:19 pm Ewen_chats: @stangarfield Does the collection really matter? In time collection to fix on-the-fly issues yes. Best practices DBs? Nope! #KMers
4:19 pm jeffrey_brandt: @LLiu but how can u make best decision or manage policy without proper, timely and deep knowledge? #KMers
4:19 pm mneff: Then as they learn, they can update their knowledge base with new knowledge. Reducing knowledge cycle time also helped with socnet. #kmers
4:20 pm Ewen_chats: RT @mneff: A key to making knowledge useful is to connect it with people that can apply it. Social networks enables that. > Agree! #KMers
4:20 pm elsua: Nice segway to Q2: Will SocNet be able to substitute, complement, augment or replace already existing KM initiatives? Should it? #KMers
4:20 pm Ewen_chats: Hey, what is a knowledge base anyway? Knowledge to me is more a capacity to turn data into information. Can’t be stocked/stored… #KMers
4:20 pm lehawes: @amcafee Great to see you here! Thanks for joining the discussion. #KMers
4:21 pm hjarche: KM seems to be in same boat as training – bypassed by social networking folks, usually from PR/Mkt & comms – man the oars folks #kmers
4:21 pm kcbower: @elsua Complement – as others have said, the connection. But must have a collection component. #KMers
4:21 pm Ewen_chats: RT @mneff: Focus on connection and collaboration. The management of assets is mostly obsolete by the time it is stored. > Exactly! #KMers
4:21 pm jeffrey_brandt: @elsua Q2: where km has failed SocNet may replace, otherwise I think it significantly augments #KMers
4:21 pm elsua: ? @jeffrey_brandt: @mneff Agree, it knowledge cant be applied, its just data and often times unknown or dark data / Spot on! Dynamic! #KMers
4:21 pm LLiu: @lehawes Knowledge facilitation/flow is byproduct of other efforts/tools. KM (top-down approach) puts focus on wrong priorities. #KMers
4:22 pm lehawes: Q2: Complement. Emergent, personal KM complementing designed, institutional KM efforts. We need both. #KMers
4:22 pm swanwick: Q2: #KM project portfolio should be closely reviewed and linked with #social There will be opps for each approach you listed. #KMers
4:22 pm stangarfield: @Ewen_chats Yes, collection matters. Not DBs that gather dust, but key deliverables & info on projects, referenced when connecting #KMers
4:22 pm jeffrey_brandt: @hjarche Oh my.. lets not get started on the lack of value of training shown these days! :) #kmers
4:22 pm mneff: Augment, complement, replace to a certain extent. Make it easier for people to find others and the management task goes down. #kmers
4:23 pm kprentiss: RT @hjarche: KM seems to be in same boat as training – bypassed by social networking folks, usually from PR/Mkt & comms – man the oars folks #kmers
4:23 pm POM4MetroStar: Q2: complements/augments, like getting a new attachment to my multi-tool, SocNet adds to the KM toolset. #KMers
4:23 pm elsua: @lehawes Agree! Will that mean that both will finally reconcile the biz needs w/ those of knowledge workers? (I hope so!!) #KMers
4:23 pm Ewen_chats: @stangarfield Ok for that but how much effort to keep it relevant as opp’d to creating solutions by finding knowledge on the spot? #KMers
4:23 pm hjarche: “connection and collaboration” by @mneff – same advice for learning & dev depts – it’s all blending #kmers
4:23 pm swanwick: @stangarfield search should be a key component of collection process. Without it, you are just gathering sticks in the forest. #KMers
4:23 pm POM4MetroStar: Replacing KM with SocNet is like keeping the hammer head and throwing out the handle. #KMers
4:23 pm lehawes: @LLiu Huh? How is collecting, codifying, and sharing knowledge a wrong priority? #KMers
4:23 pm matthewduncan: RT @amcafee: RT @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:24 pm kcbower: Yes! RT@mneff:Collection should just be a by-product of the interaction. If a focus, then in most times will be too little too late. #KMers
4:24 pm jeffrey_brandt: @stangarfield Agree collection matters, but most v1.0 km systems focused on this, companies ended up w/TB of dark data, no real KM #KMers
4:24 pm LLiu: RT @mneff: Focus on connection & collaboration. The management of assets is mostly obsolete by the time it is stored. #KMers [Bravo!]
4:24 pm Ridgehead: Q2 – SocNet will expose flaws and highlight strengths quickly, so compliment/augment/replace depends on the current #KM initiative #KMers
4:24 pm gilbanesf: RT @LLiu: RT @mneff: Focus on connection & collaboration. The management of assets is mostly obsolete by the time it is stored. #KMers [Bravo!]
4:24 pm elsua: @hjarche Interesting to see that tweet on blending, Harold; for many years, KM & Learning have done nothing about that; SocNets FTW!! #KMers
4:24 pm mneff: At the same time, KM still necessary since many look for the “latest” on topic xyz. A short knowledge byte or bite still useful. #kmers
4:24 pm lehawes: @elsua That is a great question! I think social business design can fill that gap between needs of org and workers. #KMers
4:24 pm stangarfield: @jeffrey_brandt right, don’t collect all documents, just the minimum needed to be useful #KMers
4:25 pm elsua: ? @POM4MetroStar: Replacing KM with SocNet is like keeping the hammer head and throwing out the handle / LOL! Great point, too! #KMers
4:25 pm Ewen_chats: RT @stangarfield: @jeffrey_brandt right, dont collect all documents, just the minimum needed to be useful > agree! Difficult balance #KMers
4:25 pm jmcgee: Both KM and SocNets change the environment for work – how do we get from that to new work practices? #Kmers
4:26 pm swanwick: @LLiu Storage happens immediately and is very retrievable. If all explicit is obsolete, is only tacit valuable? #KMers
4:26 pm stangarfield: @swanwick good search is important, as is the memory of people that something is available so that they can point others to it #KMers
4:26 pm hjarche: .@elsua KM, training, OD, SocNet – all different views of same elephant #kmers
4:26 pm elsua: I think @mneff is spot on w/ comment on connection & collaboration,specially for what’s not documented yet & perhaps should not be #KMers
4:26 pm lehawes: RT @swanwick: @LLiu Storage happens immediately and is very retrievable. If all explicit is obsolete, is only tacit valuable? #KMers
4:27 pm jeffrey_brandt: @stangarfield agree. collect relevant and unique, too many systems capture “all” #KMers
4:27 pm elsua: ? @hjarche: .@elsua KM, training, OD, SocNet – all different views of same elephant / LOL!! Too accurate, Harold! :) #KMers
4:27 pm kcbower: @elsua Difficulty lies in workers’ ability to determine what is important/valuable to collect, I think. #KMers
4:27 pm jeffrey_brandt: @stangarfield Search has come a long way, will only improve, but still need some basic metadata #KMers
4:27 pm LLiu: @hjarche “man the oars” -eh, #KMers will need lifeboats like librarians do in #E20 era if they remain too rigid w/ their principles. :-)
4:28 pm jmcgee: RT @jeffrey_brandt: @stangarfield agree. collect relevant and unique, too many systems capture “all” #KMers – agree but who filters?
4:28 pm elsua: @stangarfield But what happens when knowledge workers search for people, since they know they have the undocumented knowledge? #KMers
4:28 pm mneff: For example I see a lot of people trying to spend their time documenting processes. Once documented you realize they are old. … #kmers
4:28 pm Ewen_chats: RT @kcbower: @elsua Difficulty lies in workers ability to determine what is important/valuable to collect, I think. > And for who? #KMers
4:28 pm swanwick: @kcbower Agreed. The storer will only do so if it is in the course of their day and will not necessarily think like the searcher #KMers
4:29 pm mneff: … A process framework and pointers to key process folks makes it easier to leapfrog that process definition work. #kmers
4:29 pm elsua: @kcbower Yes, but isn’t that where PKM kicks in & helps people manage easier some of that knowledge flow? I’d think so… #KMers
4:29 pm kcbower: @jmcgee My thoughts exactly. Either filter or heavy training re: discerning what’s best to store? #KMers
4:29 pm jeffrey_brandt: @stangarfield Can search be used to cull “all” from”relevant/unique/min useful” or do u need km gatekeepers? #KMers
4:29 pm swanwick: @mneff But, that doesn’t mean that process management is bad, it means top down process management is bad. #KMers
4:29 pm hjarche: what’s use of documenting “barely repeatable processes” à la @sig ? #kmers
4:29 pm elsua: @mneff That’s the perfect example of why “best practices” is just such a pet peeve of mine for years… just sayin’ ;) #KMers
4:30 pm LLiu: @kcbower @elsua Yup, that’s why attention/decision/policy management (tools/models/practices) much more useful than knowledge mgmt. #KMers.
4:30 pm Ewen_chats: Collection matters within communities sharing interests/practices. Otherwise lack of context makes explicit stuff not so useful #KMers
4:30 pm jeffrey_brandt: @jmcgee Maybe newest in search engines help separate wheat from chafe? If not search, then human gatekeepers. #KMers
4:30 pm mneff: @swanwick Exactly. Need some but also need to have flexible practices that allow quick modification for local requirements. #kmers
4:31 pm kcbower: @Ewen_chats For who is a good point – and someone else brought up thinking like the searcher. Not everyone tags in the same way! #KMers
4:31 pm jeffrey_brandt: @jmcgee or does socnet shine light on the wheat, leaving the chafe as dark data? #KMers
4:31 pm mneff: KM provides the framework, social networks helps to keep content current and leads the discussion on next practices. #kmers
4:31 pm hjarche: @elsua did you say PKM? – now there’s a bridge between KM – SocNet – training – OD – HR … #kmers
4:31 pm elsua: It looks like with the last few tweets, we now have got the perfect segway, again for Q3; a tough one (coming up…) #KMers
4:31 pm swanwick: @mneff Google has come out with a charting app to match Visio. Maybe that is the beginning of collab process dream. #KMers
4:32 pm sig: @hjarche Depending on what you mean by “documenting”… capturing all? Is that what you mean? #KMers
4:32 pm KevinDJones: RT @hjarche: .@elsua KM, training, OD, SocNet – all different views of same elephant #kmers >>Bingo!
4:32 pm kcbower: @LLiu I can’t agree with that – still need access to knowledge to make effective decisions. #KMers
4:32 pm mneff: I think you can do similar work with tags. Provide a standard set to help people find stuff but also give them their own set too. #kmers
4:32 pm elsua: @hjarche I do like that association of PKM as the bridge that connect all of them; always felt it’s very much needed… #KMers
4:32 pm tshort9: @kcbower or do you mean information?? #KMers
4:33 pm JBordeaux: @elsua #KMers Channeling friends not on here: what of “value” for information? How does SocMed address value amidst noise? (srsly, not my q)
4:33 pm curtisaconley: Find people/content – SocNet participation feeds KM profiles, search then finds through expertise implicit in their profiles/activity #KMers
4:33 pm Ridgehead: Knowledge = validated information RT @tshort9: @kcbower or do you mean information?? #KMers
4:33 pm LLiu: @mneff Processes (if facilitated by a tool) must be self-documenting. Doing it separately will inevitably go out-of-sync. #KMers
4:33 pm elsua: Q3: What could SocNet do to avoid the same “mistakes” KM might have made over the years in order not to fall on the same trap again? #KMers
4:34 pm kcbower: May explore in my upcoming thesis! RT @elsua: @hjarche I do like that association of PKM … #KMers
4:34 pm Ewen_chats: @tshort9 Good question. On definitions, a useful re-visit to the DIKW model:http://wiki.km4dev.org/wiki/index.php/DIKW_model #KMers
4:34 pm elsua: @JBordeaux I would think that probably the validation of the content by those networks themselves while reusing & reapplying it again #KMers
4:34 pm hjarche: Q#: Socnet should embrace other disciplines and not become another silo #kmers
4:34 pm POM4MetroStar: RT @mneff Processes (if facilitated by a tool) must be self-documenting. Doing it separately will inevitably go out-of-sync. #KMers
4:34 pm curtisaconley: Q3 – fail to link in learning and training from the start! #KMers
4:35 pm elsua: With Q3 interested in figuring out whether SocNet can help avoid the very same “mistakes” KM made that we’ve highlighted so far… #KMers
4:35 pm swanwick: @JBordeaux social tools like delicious and digg help to filter the noise. #KMers
4:35 pm stangarfield: @elsua the people should be able to connect those searching with them with content. For example, I can link to http://bit.ly/8XSq91 #KMers
4:35 pm lehawes: @JBordeaux In most KM programs, value is judged by curator. Socnets let each of us be the judge of value to ourselves. #KMers
4:35 pm Ewen_chats: @elsua on Q3: define ‘same traps’? Anyway key difference (personal vs institutional) means probably different route/different traps #KMers
4:35 pm jmcgee: Q3 – SocNets might start with less grandiose ambitions in order to avoid KM’s mistakes – #KMers
4:35 pm rdatta: socnet is much more useful when deeper into collaboration #kmers
4:35 pm Ewen_chats: RT @lehawes: @JBordeaux In most KM programs, value is judged by curator. Socnets let each of us be the judge of value to ourselves. #KMers
4:35 pm JBordeaux: @elsua q3 #KMers. Avoid gurus, best practices, outsourcing, self-referential conferences, etc. In other words: too late.
4:35 pm heikistr: RT @amcafee: RT @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:36 pm elsua: ? @hjarche: Q#: Socnet should embrace other disciplines and not become another silo / That pretty much nails it for me! KM=siloed #KMers
4:36 pm stangarfield: @jeffrey_brandt Search can help, but also helps if someone ensures metadata is added, etc. #KMers
4:36 pm lehawes: Q3: Love this! KM got too document focused. Socnets may be too people focused. Need to balance tacit and explicit K; both have value. #KMers
4:36 pm elsua: @Ewen_chats Traps: over-structuring, IT vendor heaven, best practices, technology / processes focus, biz related not people related.. #KMers
4:37 pm rdatta: RT @elsua: ? @hjarche: That pretty much nails it for me! KM=siloed – let’s apply KM to KM to overcome silos :) #kmers
4:37 pm swanwick: Q3: #SM is falling victim to some of the same confusion as it grows. But, likely will stay as a “lighter” touch than KM #KMers
4:37 pm oscarberg: RT @amcafee: RT @jmcgee: best argument for SocNets over KM is shift in perspective from static content to dynamic interaction – #KMers
4:37 pm Ewen_chats: @elsua @hjarche and not only become a silo but also become a sect (oh, you’re from that KM / SocNet sect? as I hear sometimes) #KMers
4:37 pm LLiu: Seems 2me #KMers r unwilling 2accept reality that KM principles have been relegated as useful only to Records Mgmt function. <ducking>
4:37 pm jmcgee: RT @JBordeaux: @elsua q3 #KMers. Avoid gurus, best practices, outsourcing, self-referential conferences, etc. In other words: too late.
4:37 pm mneff: Some issues in social networks already happening, silos forming, people not collaborating as much as they could. #kmers
4:38 pm elsua: @stangarfield I like that combination of helping knowledge workers find not just the right content, but the right people, too! #KMers
4:38 pm kcbower: @LLiu Oooh – ouch. Confused as to why you’re here. #KMers
4:38 pm POM4MetroStar: RT @mneff: Looking for … mapping of knowledge similar to…the brain works. …navigate by topic, author, content … Symantic Web? #KMers
4:38 pm jeffrey_brandt: RT Nicely said @lehawes @JBordeaux In most KM programs value is judged by curator.Socnets let each of us B judge of value 2 ourselves #KMers
4:38 pm Ewen_chats: @mneff There’s also a dynamic perspective: people need to find/define ‘their’ socnet practices, that includes making mistakes #KMers
4:38 pm elsua: ? @lehawes: Q3: Love this! KM got too document focused. Socnets may be too people focused. Need to balance tacit & explicit K [...] #KMers
4:38 pm JBordeaux: @lehawes #KMers. Excellent, agree! Still leaves gap between individual and “official” org curator, though?
4:38 pm lehawes: @LLiu You should duck. Record Mgrs. have nothing to do with KM. They manage static information that has no context. #KMers
4:38 pm swanwick: @kcbower Pls don’t chase him away. I appreciate the viewpoint. #KMers
4:39 pm rdatta: process of discovery and mutation is helped tremendously by healthy socnets – without that KM is static and brittle #kmers
4:39 pm jeffrey_brandt: RT Sad but true @JBordeaux: q3 #KMers. Avoid gurus, best practices, outsourcing, self-referential conferences, etc. In other words: 2 late.
4:39 pm elsua: ? @JBordeaux: q3 #KMers. Avoid gurus, best practices, outsourcing, self-referential conferences, etc. In other words: too late/Whoahh #KMers
4:39 pm rickladd: Avoid silos – provide for serendipity – celebrate openness & democracy – trust people to know what they need and what they know. #KMers
4:39 pm Ewen_chats: @elsua Reminds me that the new paradigm may be SHARING knowledge is power. People come first (in my view) and lead to content #KMers
4:39 pm hjarche: @elsua but tacit is becoming 90% of knowledge work – explicit takes a back seat #kmers
4:39 pm jeffrey_brandt: RT (lol) @LLiu: Seems 2me #KMers r unwilling 2accept reality that KM principles have bn relegated as useful only 2 Records Mgmt fcn.
4:39 pm kcbower: @swanwick Don’t intend to chase away, just curious! Interesting perspective, I agree. #KMers
4:40 pm lehawes: @JBordeaux Yes, that gap will still exist. Is that really problematic though? Or is it something we can live with? #KMers
4:40 pm LLiu: @lehawes That “balance” is called “seamless collaboration” & is the Next Big Thing aka New Old Thing. :-) #KMers
4:40 pm Ewen_chats: RT @swanwick: @kcbower Pls dont chase him away. I appreciate the viewpoint. > Me too! Le’ts not create a silo on #KMers ;) #KMers
4:40 pm elsua: @mneff Hummm, interesting! Is that lack of collaboration provoked by technology or knowledge workers themselves? #KMers
4:40 pm rdatta: We found that both quality and quantity of content increased when community activity increased #kmers
4:40 pm mneff: One value of records management is that they are at least trying to gain consensus on what is important to a corporation. #kmers
4:41 pm Ewen_chats: RT @rickladd: Avoid silos- provide for serendipity- celebrate openness & democracy- trust people 2 know what they need / know. #KMers
4:41 pm lehawes: @LLiu :>) The Holy Grail, methinks… #KMers
4:41 pm sig: @hjarche If system does process then all is auto-captured timestamped and in other context. That data can produce any doc later #KMers
4:41 pm mneff: @elsua Still a knowledge worker issue. They are used to doing their own thing for so long still hard to get them to look up. #kmers
4:41 pm