E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez

From the blog

#Movistar Killed the Web Star

No Internet ConnectionImagine if all of a sudden you decide to embark on an experiment where you try to figure out what it would be like to live without access to the Internet over a certain period of time not only for your day to day work, but also for your personal life. Complete switch-off from everything online. Would you be able to do it? And, if so, for how long? Imagine if that experiment then turns out to be, eventually, the worst of nightmares as it becomes your new reality and for much longer than you anticipated and your work that depends on it (as a knowledge (Web) worker) goes into an unpleasant halt you just can’t get out of any time soon. Would you be able to hold it for any much longer? Well, don’t imagine, that’s the story I’ve been going through myself in the last few weeks as I got to experience, first hand, and in full force, how Movistar killed the Web Star.

There are times where one’s patience starts to run out. You know, you try really hard to be patient, you always aim for doing your very best at it, but you still run out of it nevertheless no matter what. Well, mine just did. And it is not pretty. Reality kicks in. After 52 days (Yes! 52 days exactly today!) of waiting for my local telco / ISP provider, Movistar (Telefónica), to, finally, get their act together and transfer the old existing landline and ADSL connection to my new home place in another town I can now confirm how Movistar itself treats over 10 years of customer loyalty: really sorry, but it looks like you are pretty much screwed and we just can’t care less for you nor your working needs. Tough luck. 

See? That’s what Queen Betweens do. Or, basically, what single monopolies tend to do over the course of time: squeeze their customers to no end charging them through the roof for their own profit for services you can’t use fully by constantly ignoring your needs while providing you with everything but a delightful experience. More of a horrifying experience, if I may add. Why? Because they can. Because they can’t care less about who you are, what you do, what your needs and wants may well be or what the potential consequences of their exponential incompetence at failing to provide what they themselves call “good” customer service may well be. They don’t. They can’t. They won’t. Ever. 52 days and counting…

This is the story of a 10 year long loyal customer of a local, nationwide, telco provider who has had just about enough of being treated like utter crap, mostly because, you know, I am just A customer. Like any other customer. So who cares, right? I am just incredibly easy to ignore and delight accordingly, apparently. Remember those good old times from over the course of last 2 to 3 years when plenty of businesses have been pouring down our throats their lovely marketing messages about how we are living in a hyper connected, always-on, digital mobile world where businesses can now provide individualised and incredibly customised excelling experiences to clients based on their needs and wants? Well, let me tell you something: what a bunch of bollocks! At least, for Movistar, as it’s taken them over 50 days (and still counting!) to accommodate the needs of one of their many customers. And the answer I keep getting back is that the issues will be sorted out really soon. 52 days later, *nothing* has happened other than being charged over 250€ for a set of services I just don’t have. Not even a single “We’re sorry for the inconvenience” coming through!

The thing is that I am not A customer. I mean, if I were a client who may not have had an urging need to use the Web and the telephone as his primary means of income and revenue, I would probably be ok without the phone nor the Internet for nearly 2 months. The thing though is that I *am* a knowledge Web worker and, as such, I pretty much *live* on the Web. I do have a constant need to be hyper connected, always online, so I can carry out work with clients, wherever and whenever they may well be, while collaborating and sharing our knowledge together over the (Social) Web. Yet, I can’t, because Movistar, apparently, after 10 years of being loyal to them, still doesn’t know me, nor my needs or requirements to conduct knowledge Web work. Yes, apparently, 10 years aren’t enough to get to know who your customers really are. Troubling, really. And frustrating to no end!

The end result? Me losing customers (and revenue!!) every single day gone by so far! With the move to the new home, and as some kind of cruel punishment by Movistar inflicted upon myself for wanting to start a new life (You can probably sense now how frustrating things can get when you are excited about moving to a new home, but yet you can’t work at it as I’ve done over the last 12 years as a remote worker!), I have lost the opportunity to constantly keep working on the pipeline for 2015 for new work, which was the original plan for this month, December, for yours truly. I have also lost the opportunity to continue working with current clients because we just can’t hold up any kind of knowledge work like collaborating remotely through digital tools, video conferencing, conference calls, etc. etc. Everything is on a stand still, except for paying bills, of course. Even those to Movistar itself for a service they keep failing to provide across for nearly two months now. 

The thing is that in terms of remote customer support through Twitter, SMS messages, phone calls and what not, the client experience has been incredibly delightful. The fire extinguishing activities keep mounting up by the day and the folks behind @Movistar_es keep doing a good job in taming and containing my patience from turning into rage, although lately, the responses and keeping me up in the loop is starting to fall behind, probably because they are getting just as tired and frustrated as I am right now as we speak for not seeing the issues getting sorted out any time soon. Bless them for the superb piece of work they are doing in camouflaging the utterly crappy service Movistar is providing to this customer at the moment. Bless them for totally understanding my problem, or so they tell me, of not being connected and losing revenue day in day out, and doing their best, which, apparently, hasn’t resulted in much happening anyway, as I am still without a landline nor ADSL, after a few weeks gone by, but I am still paying for that lack of service. Oh, the many joys of the Community Management Team. See why that whole system is broken? Bless them for trying though, they have just been eaten alive by the system along with yours truly. 

It all started on November 7th, 2014, when I requested the transfer of the landline and ADSL to my new home place and I was told the whole process would take between 5 to 20 days. I told myself, perfect timing, as I will be travelling for the remainder of November to 3 different countries to do work for clients, and upon my return it would all be installed and ready for me to carry on with my job. Wishful thinking. On the same week I got back I got a phone call from one of the local technicians telling me that the place where I now live doesn’t have any more free physical telephone line connections, so they would need to put a new box, which may require another 5 to 20 days for it to be processed. Panic mode kicks in as December starts and I can’t do any work any more from my home office.

Yes, I know, I have been stealing the wi-fi at friends’ homes for pretty much any kind of urgent work, but it’s been incredibly embarrassing to admit to them how much money I get to spend for a service I’m not getting while I’m using theirs. Frustrating to no end that here we are, last day of 2014, and we still have got these connectivity issues in a more hyper connected and always-on world that ever. But is it really? Apparently, it isn’t!

Weeks go by and I get another phone call where I am advised that things are going to be a bit tough because to get a new box is going to be challenging as they are no longer investing in copper, by in fibre (which will take still a few more months to come where I currently live, so not a choice), and the whole process of funding, just for that box, would need to kick in. There aren’t any guarantees, I got told and at that point the first glimpses of desperation and rage kick in as I keep telling them they just can’t cut me off the Internet grid, because of a box. What am I supposed to do with my job as a knowledge (Web) worker?!?!?! Please! Can we get a sense of reality kicking in on the kind of impact such decision would be having not only upon myself, but the family I’m trying really hard to sustain without falling apart into pieces?

Apparently, not! A few days more go by and I got another phone call where I’m told they finally got the confirmation the box funding went through, the request was processed and it’s just a matter of a day or two for a local technician to come along, install it all, and we are back in track. No, we aren’t. I was advised that on December 29th, the local technician would be coming along and do the magic. Alas, no magic happened, I am afraid, only a steady increase of being ticked off about what’s happening. I just can’t believe it. I’m still disconnected and not a chance to know when exactly it would all be fixed, specially, during this Festive Season where everything seems to go on a pause till after January 7th. My goodness! Can I wait for another 2 to 3 weeks?!?!?! No, I can’t! I need to start working again and pronto!

But you have got the 3G / 4G on your mobile plan, right? Yes, I do, but that’s not been very helpful, either, as I currently have got a 6GB quota allowance per month that, given the kind of work I do, I pretty much basically burn it all out in about 2 to 3 days and, once again, here  I am, back to stealing friends’ wifi connections at their own homes. The level of embarrassment and apologising keeps increasing by the minute. Desperation increases a notch or two when you realise it may well be about mid-January next year when it all may be fixed, if at all (as I was wrongly? advised on another phone call not long ago, where I thought it would be mid-December… No, mid-January, apparently).

Unreal! You can now see why I have pretty much run out of patience already, right? Well, it gets much worse! Because the mobile telco is the same ISP that’s supposed to fix the issues (i.e. Movistar) and I am only getting charged more and more money by extending the mobile quota of data. But “what about public wi-fi spaces where you live in the south of Gran Canaria that you could use?”, you may be wondering, right? Well, once again, no good news, I am afraid, as Wi-Fi Finder tells me there aren’t any around me within a close distance and I can only go into a hotel to pay for a daily fee speeds that would take me back to the late 90s. Yes, I’ve tried it already and it’s not even a mild option to consider. 

“Of course, you know, that happens to you because you live in paradise island and people are on holidays over there!!!”, you may be thinking as well right? Really? Here we are, once again, coming close to 2015 and we still think that way? Let me share with you all the incredibly huge missed opportunity by that same telco / ISP provider AND the various local government organisms AND perhaps also the European Union in their so-called efforts to digitised Europe on what they are missing by not working the magic of free public wifi spaces across the board. Go back 10 to 15 years ago, when you use to go on holidays to sunny paradise islands in the middle of nowhere. How did you get in touch with your family and loved ones back then? A long distance phone call, reverse charge, perhaps? A postcard? Complete silence till you got back?

What do you do nowadays when you go on holidays? How do you keep up with your loved ones and share with them what a wonderful holiday you are having and find out how they are doing as well instead? I bet it’s not a phone call, or a postcard, or just complete silence. I bet it’s all pictures, video clips, snippets you feel inspired to create and then share them across the Web by costing you an arm and a leg in hugely expensive roaming charges or countless hours of hunting down a decent Internet connection somewhere. Over the weekend, as an example, I was eating lunch at a restaurant when a guest, an older lady, asked the owner whether he had free wifi or not and when he said he didn’t she humphed and left the place (lost another customer right there!) reminding me, once again, about the huge opportunity of not thinking that the Web should start to become as pervasive as electricity is nowadays… Even a right!

No, it’s probably better to remain a monopoly by some telco providers as I am currently stuck in this situation. Unless Movistar transfers that phone line I won’t be connected through ADSL / wifi any time soon. I can’t go to any other telco providers as they hold the physical line work themselves. I can’t go to Internet satellite providers as they are even pricier and for rather poor connectivity coming along. I just can’t live on 3G / 4G unless I drastically change my working habits, or perhaps even find another kind of job, which has crossed my mind over the course of last few days as I keep contemplating Plan B & C that I have written about in a former blog post. See? This is how screwed up the whole situation is that I have to contemplate the prospect of changing my entire career and look for other job opportunities where being connected is not very much needed, but just a nice-have thing to have for when you come back home from work. And all of that due to the sheer incompetence of a telco / ISP that just doesn’t care much about the potential impact of their non-service to their customers even though they are paying loads of money for services they are just not using! 

That’s the main reason why I have been offline for vast majority of the time since I shared my previous blog post and while I thought I would be coming back to the social grid shortly, it looks like it’s not going to happen any time soon. Even worse, I don’t think I’d ever get a single response to this blog post, never mind getting the issues sorted out in a timely manner (Remember, 52 days and still counting…). It probably even won’t be noticed, because, you know, after 10 years of being their customer, they just don’t know me much. They don’t seem to have enough data of myself, throughout all of this time, to make an educated decision of fixing the issues as soon as possible, as they have now screwed this customer for good. 

A couple of years ago I blogged on how Social Business is all about People to People Business and, ironically, featuring Movistar themselves as a success story. Oh, my goodness!, how naïve I was back then! I guess I can now withdraw those words from here onwards and confirm, sadly, that Movistar is everything but a people to people business. It’s more of a Queen Between with an urging need to die a slow and painful death pretty soon IF they keep on working this hard to disservice their loyal customers! Yes, I’m an optimist and I know there is hope, but will they, finally, get their act together and help me before I move on? The clock is ticking… Time is the new currency. They have already lost 52 days and counting …  

 


Written by Luis Suarez

Chief Emergineer and People Enabler. A well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus.


[PS. If you happen to have read this article, currently live in Playa del Inglés, Gran Canaria, and can offer a coworking space with a decent Internet connection where I can start working right away or if you think you can help out with my current connectivity issues, please do get in touch. I would love to talk with you!]

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2014, The Year That Was

View of Campo Internacional from Playa del Inglés on my way to #running Gotta love the eternal spring, don't you think?  #grancanaria #playadelingles #campointernacional# #running  #exercise  #lifeisgood #landscapes #winter #eternalspring #sunshine #sunAnd nearly four months later… I am back to blogging. Again. And for how long this time around? I just don’t know. We will have to wait and see, but, I tell you, if I were to describe what 2014 has been like so far for yours truly, as we are coming close to its end, I would probably be able to describe it with just a couple of words: “in transition”. Frankly, I never thought it would be that way, or that it would take this long for it to be completed, specially, on a personal level, but you know how it goes, you make lots of exciting plans ahead of you in terms of what you would want to do and focus on and then life does its own thing and makes sure none of them eventually work out the way you intended them to in the first place. Well, at least, one thing did work out in the end though: at long last, and after a massively long hiatus (that is now over, by the way) I am back to blogging. Why? Plain and simple. Because I needed it.

2014 is one of those years that I will be remembering for a good number of different reasons (good and bad, in equal terms), but, mainly, because, if anything, it has been a year of change for myself, both on a professional and personal levels. And, as we are in the process of wrapping things up for another year (Goodness! Does time fly when you are having plenty of good fun or what?!), I thought what a better way to resume my blogging mojo than perhaps put together this article where I can reflect on a rather personal account of what has happened month by month sharing some of the highlights (and lowlights!) as an opportunity to not only go through a rather needed cathartic and reflective moment of sorts for myself, but also as a chance to consider that “in transition” period, finally, over, done and dealt with. Time to move on …

Oh, talking about moving on, I am sensing this entry is going to be rather long, so I am thinking that if you aren’t really interested in following up with the different thoughts and reflections of what 2014 has been for me so far, I would suggest you stop reading now, and come back to the next post I will be putting together shortly as well now that I am, finally, back to writing. No worries, no offence taken if you move on. I totally understand it. What’s about to come up shortly is perhaps a bit too personal any way; an exercise of self-introspection to help me understand better what’s happened this year and venture into what 2015 may bring forward. It’s an exercise I have been looking forward to engaging with for a good couple of months, since the last post I shared over here.

So I better get on with it then, don’t you think? Again, no offence if you would stop reading from here onwards. or if you decide to unsubscribe from the blog altogether after all of this time of silence. There is a new spirit, a massive transformation in the making, a rebirth of sorts, coming along to this blog as well that I will be writing plenty more about over the next few entries and it may well not be what you may be interested in reading, after all. It’s going to be good fun though as I will be rediscovering the true spirit from this blog from way back when it was first born in October 2005 as I get to celebrate its 10th year anniversary next October. Who knows… You’ll tell me, I’m sure. So let’s go! Let’s do it!

January

Christmas holidays. As usual, the time of the year where I take extended holidays (have been doing that for the last 15 years and counting…). However, this time around a little bit of a special one, since upon my return, on January 20th, I announced, after 17 years of (big) corporate life, I would be leaving IBM, my former employer, and embark on to whatever my next adventure may be like. Not knowing exactly how things would work out eventually, whether I’d be landing safe and sound, whether I’ll be able to justify what’s been my working life for the last of those 14 years as a social computing evangelist or whether I may be able to stay right where I am without having to migrate elsewhere, given the current poor state of things in this country. Lots of uncertainty, indeed, but at the same time plenty of excitement about the new adventures, whatever those may well be. About the change itself, about the new bits of fresh air coming along about figuring out whether I still have got a chance to do something else for the next few years outside of the well established comfort zone I have grown into over the last decade or so. But then … life kicked in, as home care of a rather close family member continued throughout the whole month. Not much of a holiday, after all, as I got to experience, in full force, the initial shift of priorities kicking in and, officially, beginning the “in transition” period…

February

Reflection month. Spent vast majority of the time reflecting on what I wanted to do next, whether it was working for another vendor in the Social Business & Enterprise Social Networking space, or work for an international business, or work at a startup or, eventually, set up my own business. In the end, and after much thought put into it, I decided to go from one extreme to the other and from having worked 17 years in one of the largest and most complex IT environments out there (through 6 different Lines of Business and dozens of project teams) I decided to set up my own advisory firm around Social Business & Digital Transformation, Knowledge Management, Learning, and Online Community Building. Was that the right choice? I don’t know. Nearly a year later, it looks like I may have made it, after all. But can I sustain it for the next few years? Or was it just the beginner’s luck of someone starting up hoping for the best? I still haven’t been able to answer those questions and I suppose it may need to wait way into 2015 to confirm it. What I knew for sure back then was that I needed something different than whatever I was involved with over the last 17 years. Shifting work environments of similar traits was not going to do it. At the same time, I knew I also needed to have a Plan B and may be a Plan C as well, both of which I haven’t resorted to just yet, which may confirm that initial decision as the potential correct one, if there ever was one. Home care, after nearly three months, finished up on a high note and everything was back in order, although too close for comfort! Phew!

March

The start of my next adventure. Going solo, as they call it, although I have never been, nor felt, alone, as some people say when you are just getting stated with a new career. Having cultivated and nurtured social networks over the course of the years (As an opportunity to build further up on the collective digital footprint of those friends who you care about and who, in return, would care back), I spent lot of time catching up with folks, whether face to face, or virtually. A very much worth while doing exercise, since it helped me rekindle plenty of those personal business relationships as well as come to terms with the fact and comprehend how plenty of people move on from you, once you stop being enterprisey with no corporate tag attached at the back of your neck, and, how, instead, you meet up other new, but equally interesting and fascinating people you feel you would have never met working in a corporate environment. The “in transition” period fully kicks in by then, as I started working on the pipeline of my own business; trying to figure things out, as I go along, as an independent freelancer, realising the massive learning curve I had just embarked on. Things will never be the same anymore. Excitement is peaking up by the minute as the first potential client prospects help me build that so-called pipeline. No income yet though. Uncertainty makes an entrance. Again. Do I need a Web site to describe my services and myself and hope for the best or will just my Social Web presence (including this blog) be good enough? I still don’t have my site up and I keep wondering whether it’s necessary, or not, in the age of the Social Web, specially, for the kind of work I do.

[Oh, don’t worry, there *is* a Web site in the making, right as we speak, so I guess I may have answered for myself that question… Yes!, you do need a Web site for those people who do not know you just yet to get to know you eventually before they will engage through other digital channels!]

April

Resumed travelling for business (to a couple of conferences, mainly), but this time around, and for the first time since I can remember, as an independent advisor. The business world changes around you. Or you change. Or both for that matter. I don’t know. Things are no longer the same, that’s for sure! You start seeing things through a different lens and all of a sudden you notice how your opinions, thoughts and reflections run free, unbiased, uncensored. Liberating to no end. Hugely refreshing and soul rewarding at the same time. The pipeline for potential work keeps growing, but still no income. Excitement still high though, mainly through the rekindling of those personal business relationships, while forming new ones, as my close social networks morph along to meet, connect and share (with) the new me. Uncertainty starts crippling in, but it doesn’t bother me. Still doesn’t today. A new world to discover and enjoy opens up every single day. Opportunity takes a new meaning. Self-discovery regains strength on everything I do as I try to figure out the what next and, most importantly, the whom with. 

May

Travelling for business to present at conference events continues to take place, although starting to appreciate, and quite a lot, how the frenzy of biz travelling from back in the day (i.e. almost always on the road) is no longer there, so I can start enjoying travelling again with a pace that just feels right! Yes! The every other week on the road mindset, all of a sudden, drops almost dead and, instead, I get to appreciate how wonderful it is to travel the world, still today in 2014, to meet up some rather beautiful and amazingly talented people. Still one of the things I appreciate the most from my past corporate life, even though it’s no longer happening with the maddening frenzy as it used to be, which means that every time I travel nowadays I enjoy it even so much more. Pace is everything. Pause is the killer. Time is all we got left as the new currency, so making the most out of it, day in day out, takes a whole new meaning altogether. Apparently, I have become a nowist. And I am enjoying it quite a bit, because who knows what will happen tomorrow or the day after? That’s just too far into a future we can never grasp, nor comprehend accordingly, so why bother? Why not enjoy the now as much as we possibly can? And let the worrying about the future for a later time…

Pipeline work continues to build up helping me realise, finally, how important it is to constantly keep moving, regardless. Multiple touch points, follow-ups, conversations, social networks and other groupings or associations, etc. No waiting times. If it comes, it comes, if not, we’ll just keep moving along. It will come back at some point, eventually, if it needs my attention, help and support or further involvement. Still no income. Uncertainty grows on the third month in a row without revenue starting to make me wonder whether I made the right decision back in January about moving on. The excitement of the new adventure, the unknown, and what may potentially lay ahead, day in day out, still keeps trumping it all though. Life moves on and so do we. No turning point back. That’s what decisions do for you. You just keep moving on. The constant learning never stops. Regardless.

June

Surprise, surprise! Huge month ahead! Finally, I got to discover and fully experience what, till today, have been my two main sources of income as an independent advisor: 1) Client work and 2) Hosting face to face workshops around Social Business Adoption & Digital Transformation. Yay! We are back in business! Phew! Was starting to get worried to see how some work streams I initially thought were perhaps going to help me generate some earnings didn’t produce a single dime. Nothing. Zip. Nada. And, yet, on the other hand, and all of a sudden, BANG! first round of revenue kicks in from a work activity I never thought I would be able to pull it through, but there it was … Extremely happy AND hugely relieved. The adrenaline rush of your first client kicks in confirming what you initially felt may have been the right move from the start.

[What were those other work streams I thought were going to generate $revenue$ but didn’t? Well, I will blog about them on a separate entry, as I think they deserve their own attention and perhaps additional discussion. You will see what I mean when I share that post across. It will be a bit surprising and very much thought provoking, at least, in what’s meant for me ever since I went independent]

July

Client work continues. Incredibly exciting and enjoying it tremendously, realising how lucky and privileged I have been to have worked with such a group of rather smart and talented group of clients, and very excited at the same time about helping them accelerate their own collective digital journeys starting it off as a personal transformation. Business travelling for client work picks up a notch or two as well, summer holidays kick in and that feeling that August will be a slow month starts to settle in. Unfortunately, life, once again, had other plans in the making…

August

Home care for a loved one. Again. Seriously, 2014 has been one of those years that will be rather tough to forget and for a good number of reasons! I couldn’t wait for it to be over, done and dealt with and off we go into 2015. Being stranded at your own home place takes a whole new meaning for the following three months of daily home care for the rest of the family and yours truly. Priorities get reshuffled big time: home nursing, looking after the household, Boira (our Belgian sheep dog), shopping, day to day work (to keep paying bills) and that strange feeling of a much more profound change in the making, building up more and more by the day, once you realise the village you once loved and moved into, because of how much you enjoyed the atmosphere and sense of closeness and proximity, is no longer as charming as it used to be. Quite the opposite.

I lost 6 kgs that month. Running every day for an hour kept me going as that was the space where I could get back my sanity from the frenetic day to day craziness of life taking over. It felt great, as it helped me go back to my expected weight that I lost during the course of the Christmas period just a few months back.

September

Still heavily involved in home care, although the worst was already over (Thank goodness!). Business travelling, after the summer break, resumes itself and additional client work comes along at a nice pace. The reshuffling of priorities and focusing on other more mundane work streams / aspirations, essentially, coming back down to earth, so I could keep paying the bills, results in me having to move on from Change Agents Worldwide. I will miss them, I still do every day, but, you know how it goes, life goes on and has got other plans for you that most of the times you just can’t control, nor manage, but embrace them and hope for the best of potential outcomes. This was one of them that I needed to prepare myself for. Time is the new currency, remember, and massive disruption starts lingering around in the horizon, right as we speak: after 10 years, we are, at long last, moving! Oh, the adrenaline rush of a much needed change kicking in again! Gotta love it. Yes, house hunting begins… A new home beckons a much needed change. A new light. A new life. Eventually, together.

October

Revenue keeps coming along nicely, helping me not having to worry too much about how we’re going to keep paying the bills. Grateful to no end. Eternally. Work is pretty much focused on helping clients achieve their goals in their own digital transformation journey(s) as well as face to face workshops (as already mentioned above). Things are starting to become more steady and pipeline continues to consolidate with 2015 already in the horizon and looking very good. Or so it seems…

For the first time in over 10 years though, it’s time to move on again. Change happens in many ways and this one of finding a new home was no different. It was the end point of the period I have been calling in this blog post as “in transition”. By the end of the month, after two to three weeks of heavy search all over the place, we, finally, had a new home. Boy, do I love this place! We were born to live in it right from the start for real! Just brilliant! Just what we needed to conclude that phase of our lives and move into the next one, whatever it may well be.

November

Within just a few days since we found the bungalow, i.e. our new home, we finally moved in! I still can’t believe how lucky we were in finding such a gorgeous place! Of course, I will be sharing some pictures both in my Flickr and Instagram accounts. Perhaps it was our lucky shot at that point in time, but so very much needed altogether, after such an interesting year gone by so far!

Conference month kicks in in full force so it looks like moving in needs to slow down a bit while I get to do a bit of business travelling around Europe. After Paris, Amsterdam, Brussels, Barcelona, Zaragoza, Madrid, London, Prague, Zurich (twice!) it is now time to check out Stockholm, Madrid (again) and Zurich (for the third time!). Not sure why there seems to be this obsession by conference organisers to put together all of their tech events either in March or November. It must be the winter! Do them in March to get people out of their homes right as spring kicks in or by November before everyone hides for the remaining of the year as winter approaches fast and furious. It’s crazy! Either way, loved the travelling to all of those cities and even more when the prospect of coming to a new home made it all really worth it.

But then another nightmare came through. As if I didn’t have enough with the rather tumultuous personal life throughout the year, my daily work was just about to be hugely disrupted. To the point where I haven’t recovered just yet from it and it may still take a while. Apparently, I have been forced, to put it mildly (by my telco / ISP) to go through this excruciating and horrifying experience of not having a landline, nor ADSL connection, at the new place, meaning that every single day that has gone by since November 7th (When I requested a landline / ADSL transfer) I have been losing revenue for not having worked with clients while collaborating remotely through the Social Web.

Yes!, 45 days and counting… Apparently, this is what you get in exchange of 10 years of customer loyalty spending about 175€ to 200€ per month steady for all the services I have contracted with them. And the worst part of it all? Well, that it is not over yet. 45 days later, I am still waiting for someone at that ISP to fully understand and comprehend the kind of damage they have done to this independent freelancer who happens to live off the Internet (as a remote knowledge Web worker) for his day to day work. Apparently, as a customer, that’s not important. After all, it’s not their revenue (they still get paid for not providing any kind of service!). It’s my own. Yes, you are guessing it right. There is a blog post coming up where I’ll be detailing what it is like living without access to the Internet when it’s your primary means of income while a Queen Between stands in the way not wanting to address and fix the issues sooner rather than later.

December

Phew! 2014! The Year That Was, indeed! Still without connectivity at our new home and surviving on a hugely expensive data plan for my mobile which runs out incredibly fast given the demands of my Web work and where my telco / ISP has decided that, as a token of generosity, they have extended my monthly quota of 4GB at a lovely price increase I just can’t resist paying for it. Yes, I guess gratitude from their side is taking a new meaning I should fondly remember over time. Anyway, that separate blog post will detail plenty more what’s been happening so far, or better said, what’s not been happening…

For now I bet I will be spending the remaining of the year musing about the new exciting adventure(s) at work. The amazing people I have been meeting throughout the year and who have made it a rather special one (Yes, you know who you all are!). The excitement of doing what I love doing, finally, has kicked off the uncertainty into no-man’s land. And although current pipeline work for 2015 has been abruptly halted to a standstill by my local ISP blocking me from accessing the Internet to do my job, I am hopeful the issues will be sorted out soon enough to be able to enjoy a Christmas break I will be treasuring to bits after everything that has happened this year: 2104. The Year of Change. Massive change.

Finally, the most important thing, at least, to me, that clearly helps me understand what we are all up to in our personal lives with the odd distraction here and there: caring for one another. Indeed, home care, at long last!, is also now over! A thing of the past and, thank goodness!, everything worked out all right in the end, despite the initial hurdles and health scares! Our new wonderful home has done the rest in the healing process making up for a superb end of a rather interesting and challenging year, both on the professional and personal levels, and where I have learned perhaps the most important lesson to date: life has its own plans and ways of developing things further and only thing we can all do is to adjust and adapt accordingly, and make the most out of it all, while having plenty of really good fun!

Life is just too short not to enjoy it the fullest. Today. Don’t leave it for tomorrow. And if that means I am a nowist, be it. After all, it’s Christmas and a good time to get back plenty of the social life we just didn’t get a chance to invest in this year with all that’s happened. It’s never too late, I know. Life keeps moving on and with it all of us, whether we like it or not.

I guess it’s now time for you folks and me to move on, too! I suppose it’s good enough for today as a yearly catchup update of sorts, where I can share with you all what’s been happening so far this year and why there has been, at times, extensive periods of silence from yours truly while I was focusing and spending my time fiddling with other priorities. For those of you who have stuck around thus far into this blog entry, please do allow me to share with you all a sincere token of gratitude for sticking around. It’s hugely appreciated and I’m certainly looking forward to resuming plenty of the online interactions we used to have in between those periods of quietness. 

I’m now back business as usual (At least, for as long as I can without blowing away the monthly mobile data plan) and while I get to put together the next blog posts over here, as an opportunity to resume my blogging mojo, I thought I would share with you all one other major highlight that I went through earlier on this year that I think you might find interesting as well. It’s a podcasting recording. Perhaps one of the most thorough and intimate interviews I have recorded in a good few years.

The interview was hosted by the wonderful and incredibly smart Michael Hicks from the My Way Podcast show. During the course of an hour we got to discuss plenty of the key experiences that throughout the years, starting off at a rather early age!, have shaped and nurtured who I am today: Luis Suarez. It’s that kind of a rather personal podcasting episode where plenty of the nuggets I talked about may not well be known, if only, but a few rather close friends. My Way Podcast is “committed to telling people’s stories” and I guess that’s just what we did: narrate my story.

So, if after reading this rather long post you still feel like going for a good listen of what I have been up to in the last two decades, with lots of personal touch points, and hilarious anecdotes, feel free to head over to the podcasting episode and have a listen. I can guarantee you would have a good laugh or two in between some pretty interesting insights we talked about and shared across around “confidence, working in a team, why it’s important to work in customer service, how and why he no longer uses email at work, working remotely, pursuing multiple interests to find what you are really passionate about, how he uses his blog as his external brain, his recent switch to freelancing, and so much more”.

Hope you enjoy it and from here just a special thanks to both Michael Hicks and Amber Robbin for making it possible! What a wonderful finishing touch to quite an exhilarating year and here’s to plenty more for 2015 and beyond!


Written by Luis Suarez

Chief Emergineer and People Enabler. A well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus.

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The Call to Adventure – On Doing What You Love

Gran Canaria - Playa Las Canteras in the Summer at SunsetOver the course of the last six months it’s been quite an interesting experience, to say the least, being asked, on a rather frequent basis, why did I leave big corporate life at IBM, specially, with the last round of dream jobs, to instead build my own business into the unknown with that inherent flair of uncertainty, specially, given the current times we are living in, and still have no regrets about moving on into that next adventure, whatever that may well be like. Well, after all of that time I guess I am now ready and have a proper answer that I can go by with and that pretty much describes the main reason(s) why I decided, after 17 years, it was time to move on: doing what you love.

Well, those words are not really my own, but from the one and only Jim Carrey, when earlier on in the year had the wonderful opportunity, for all of us to witness thanks to the wonders of the Social Web, to deliver the commencement address at Maharishi University of Management’s class of 2014 doing quite a phenomenal piece of work in terms of describing what life should be all about. At least, what he himself makes out of it. I tell you, you got to love commencement addresses. They can well be quite an inspiring and motivational round of resources to remind you why we are all here in the first place in terms of finding our very own purposes and meaning on what we do. Jim’s is right up there in terms of how it can elevate your spirit(s) to think different AND act different by reminding each and everyone of us as to why we make certain decisions the way we do and describe pretty much how vast majority of that decision making process is, actually, driven either by love or fear. Here is a snippet of what I mean and that pretty much describes that whole process in the words of Jim’s own father, which are, if anything, nothing short of pure brilliance. If not, judge for yourselves: 

I learned many great lessons from my father, not the least of which was that you can fail at what you don’t want, so you might as well take a chance on doing what you love

Whoah!! Can it get better and more profound than that?!?! Oh, yes, it surely can! Take a look into this link that contains the full commencement address (A bit over 26 minutes), and which will be totally worth while watching in its entirety. And if you would want to, you can also take a look into the Transcript of Full Commencement Address where you will be able to read through his entire speech. Absolutely stunning! 

I’m not going to tease you much longer nor to spoil it for you by sharing plenty of the golden gems he shared across that 26 minute long speech, but while watching it through I just couldn’t help remembering a very recent blog post that my very good friend, Rob Paterson, put together under the rather thought provoking title “The Call to Adventure – Is This You Too?” and which pretty much describes that inner urge from each and everyone of us of “becoming the change”. At the heart of the matter though is for us all to figure out if our decision making process strikes either for love or fear, for that matter, and how we learn to live with that decision, regardless of the outcome.

I guess 3 years after I wrote Welcome to the Social Enterprise Awakening I am only now starting to comprehend the reach and full potential of the disruption of all of these emerging technologies and social networks not only in a business environment, but also in our society as a whole. I can probably say that it took me 14 years to perhaps realise about it, but then again, I suppose that, subconsciously, back then when I wrote that piece, I was already telling myself something that stroke my brain really hard as well when a couple of months back Seth Godin wrote: “It’s probably easier and certainly more direct to talk to yourself about loving what you do.

And forget about everything else, because, regardless of what people may well tell you, it’s no longer worth your time, effort and energy to pursue those endeavours you may well not be truly passionate about. Yes, indeed, it’s all about the passion, after all, about figuring out what kind of passion you have, its real true meaning, along with purpose, how eventually you get to find it, and how you, at long last, put it into action

I guess that’s essentially what my “in transition” period has been like, since I went independent, if I were to describe it in just a few words, but perhaps much more interesting and intriguing is the overall journey itself, that call to adventure that Rob referred to in the above shared link, of doing what I love doing, even though I’m only now just getting started with it. You see? One of the things I have learned over the course of the years and perhaps I am now fully embracing in its whole measure is how “Life Is Too Short For You To Get Good At What You Don’t Want To Be Doing”.

And whenever that happens, it’s time to move on and become the change, because, eventually, it’s not the final destination what really matters, but the actual journey. That is, that awakening phase we all get to define for ourselves. And, remember, we are not alone. We have never been alone, since our networks are just within reach of a post, a phone call, or a simple face to face conversation. In short, it’s our collective choice of whether to go for rather a conservative decision or a bold move and from there onwards make the most out of it.

Hopefully, the latter. Yes, that’s what I am currently working on… And you?

 

Written by Luis Suarez

Chief Emergineer and People Enabler. A well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus.

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