E L S U A ~ A KM Blog by Luis Suarez


Welcome to the Era of Radical Openness

Gran Canaria - Roque Bentayga in the WinterIt looks like this is the year of Transformation, of Change, of Thinking Forward -out of the box- in terms of what may well be awaiting us in the next 5 to 10 years, within the corporate world, trying to figure out what next. Or, better said, where to next. You would remember how at the beginning of the year I decided, for myself, to start making the move away from Social Business into Open Business, and how, just recently, I also decided to move further along from driving adoption of Social Business into facilitating the adaptation to Open Business. Exciting journeys so far, for sure, more specifically, from the perspective of how both concepts (Although not necessarily rather new) are already starting to catch people’s attention in terms of how organisations could as well be provoking their own business transformation just like it is happening in our very own societies, all around a single key concept: The Era of Open.

Indeed, it is undeniable how the whole mantra of being open, specially, in a business context, is starting to catch up plenty of steam and a whole lot of attention , more than anything else, perhaps, as a reflection of what’s happening out there with a good number of global (or local, for that matter!) events, where more and more knowledge workers (AND citizens) are demanding a whole lot more openness and transparency in terms of how organisations across sectors and industries actually function around their day to day business operations. It’s been fascinating to witness how the current financial econoclypse, the social unrest, the massive workforce shift and those very same global events I referenced above are leaving a profound mark in terms of how it may well be about a good time now for the corporate world at large to re-gain back that social responsibility towards society through becoming more open and transparent in how they operate as well as how they communicate.

Open vs. Closed. That’s it, really. That’s what it is all about. “Connected, messy, loose and open“, as my good friend, Harold Jarche, wrote about brilliantly a couple of months back. It’s essentially what the Open Social Web is helping provoke on a scale that’s going to be rather tough to stop, but also to ignore, or neglect, specially, seeing the huge impact those open collaboration platforms will have over the next couple of years, if not already. And I am sure that, at this point in time, you may be pondering about going a couple of steps even further and start thinking about Radical Transparency. Or Radical Openness for that matter. 

I can imagine how a good number of people out there may have just gone, a little bit, into panic mode when reading above about radical transparency. The thing is that we don’t know (yet) whether it might help out the business world to come back in good shape aiming as sustainable growth, or to help re-define a whole bunch of the business operating models (and processes) carried on from the 20th century that would help us address a good bunch of the business problems we still face today. Take, for instance, employee engagement: still the number #1 business problem in today’s corporate world. 

The thing is that Radical Transparency can be really good for employee engagement, as David Zinger wrote nicely about earlier on this year, picking up from a piece from HBR under the rather enticing and suggestive heading of “Why Radical Transparency Is Good Business“. The challenge, as I have written about a couple of times already, and I am sure most folks out there would be thinking along these terms, too, by now, is How Open Is Too Open?

Ahhh, the limits and the limitations. They always have to be with us, don’t they? The constraints that little by little keep regulating and overruling our lives, whether at work or on a personal level. Those constraints that once they start being part of our own comfort zone(s) it’s almost impossible to get rid of them in order to keep evolving along. That’s what’s stopping us at the moment from progressing further into exploring that whole new Era of Open. Jacob Morgan pretty much nailed it when he recently blogged about it and what it would mean. To quote: 

We talk about openness, transparency, and sharing, but how far would we be willing to go with it? Would you feel comfortable working in an all glass building where people can see everything you do and every move you make? I do believe that organizations need to be much more open and transparent but there’s a balance that needs to be struck here

Yes, indeed, there may well be a need for a balance at some point, in terms of how open and transparent you would want to become over the course of time. The thing though is that I have always believed that people should not be transparent. It’s organisations the ones that need to be transparent. And the more radical they are in that approach, the more each and everyone of us would benefit from it. This is essentially all about how much you would want to protect and hoard your own knowledge as an organisation understanding that what may have worked relatively well in the 20th century does not guarantee it will work the same in the 21st century. In fact, it won’t. That’s why we need to provoke that mindset shift from sharing knowledge on a “need to know” basis into “default to open” or, basically, sharing publicly everything by default unless you have been told otherwise. 

That being told otherwise pretty much refers to what I think is the only one use case scenario for which organisations may still want to hoard and protect their knowledge. That is, when that piece of content truly is confidential and of a rather sensitive nature. Mind you, you should still challenge it a great deal, if you feel that what may have been flagged as confidential in the past, may not necessarily mean it needs to be in the present or near future. Remember, the more that you may be able to share out in the open, the more visibility, the more re-findability, the more reuse your content will go through. And that’s a good thing. 

That’s essentially why I am such a huge fan of both mantras “narrate your work” and “working out loud“, without forgetting for that matter “Observable Work“. In my new job role, the rate of confidential, rather sensitive information I am exposed to on a daily basis has increased quite a bit from my former role, yet, time and time again, I keep challenging my own assumptions and those of others in terms of opening up and what it would mean for our overall efforts if we do. Vast majority of times I have discovered how the reason why people may not want to share their knowledge and information is not necessarily because they may not want to, but more because of inertia taking over with mutual agreements along the lines of “Yes, that’s how we have been doing business over here for a while and we never thought about questioning or challenging its status quo, because we thought it was all right. It was working“. Well, obviously, it’s not. Because if it were, I could guarantee you that we would not be having the good number of the business problems, challenges and what not we keep facing day in day out. 

Jacob, later on in the article, quoted: “Being open and transparent is a scary yet interesting thing but as with everything else there needs to be a balance” and I keep thinking that perhaps that balance needs to be a bit unbalanced after all. Yes, of course, it’s going to be scary. After all, it’s new ground, within the business world, that we  are trying to cover over here, right? I mean, when was the last time you heard of an organisation, the larger, the better, whose main mantras were to become more porous enough to permeate throughout on both openness and transparency? I haven’t heard of many so far, when trying to strike that balance. Yet the potential for that unbalance is massive, and here I am thinking that perhaps one of the things we could do is to get started with it and aim for radical openness instead. The one Jason Silva shares across in this absolutely exhilarating, inspiring, refreshing and thrilling short video clip: 


“RADICAL OPENNESS” – for TEDGlobal 2012 by @JasonSilva from Jason Silva on Vimeo.

What do you think? Ready for some yet?

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The Future of Open Business At Stake

Gran Canaria - Santa Lucia's Surroundings in the SpringAbout a year ago, I put together an article where I was reflecting on the fact of how plenty of the early thinkers of Enterprise 2.0 and Social Business, the social evangelists, were starting to become rather scarce and very rare to be seen out there on the Social Web. So I wondered where were they? Well, a year later, I think I may well know now where some of them are. Doing perhaps the very same thing that most of us would not have expected and find somewhat rather strange: getting their work done protecting their turf.

Almost a year later, my good friend Euan Semple pretty much nailed it when a couple of months back he put together this rather insightful and very thought-provoking piece under the suggestive title “Defend your mess“, where he stated what happens when people begin to notice your efforts, as a social business evangelist, facilitating the adaptation to social networking behaviours in your business. To quote: 

But it was beginning to be noticed by other people; people who were less experienced on the web; people who liked things tidy and organised. We came under pressure to make the forum more structured. They wanted a structure that reflected the organisational structure at the time. They thought that people would find it difficult to navigate if it didn’t follow the familiar patterns

I guess nowadays it’s what most people would be calling Collaboration, but this time around happening through social software tools. In fact, for vast majority of practitioners social / open business is all about, and just about, collaborating with your peers, although perhaps nowadays with a fancier set of collaborative and knowledge sharing tools. So if you look into it, it seems that we are still putting lots of lipstick on the pig, because apparently we don’t seem to have progressed much from that obsession of living social into what I feel is much more interesting and exciting altogether: Transformation.

In another superb, and worth while reading article, Matt Ridings, pretty much detailed what the challenges are in terms of how enticed we may have become with diving into social business, but perhaps not pushing far enough in terms of provoking that social business transformation I just mentioned above. To quote: 

My frustration lies not in their understanding of ‘what’ a social business looks like, but rather their lack of understanding in ‘how’ an organization can make that transition. The prevailing view seems to be that if we simply show companies what all the benefits and traits are that they will simply ‘become’ those things. ”The organizational culture must change!”, “The technologies must be put into place!”, “The hierarchy and silos must fall!”.

While all true to one degree or another, these are still statements of ‘what’ must happen and not ‘how’. The most important factor missing here is a ‘why’. Why have organizations evolved in the way they have? It is only through understanding that evolution that one can design and justify a means of effectively changing it.

I suppose I know now where a good number of those social business evangelists are hanging out nowadays. They are not necessarily hiding out behind the firewall, as it may well have been perceived for a while, nor are they bored with the whole thing and decided to move on, but, on the contrary, they are fighting the good fight, “defending their mess”, as Euan mentioned on that article, by helping those new to this whole brave new world of social / open business to get it right. To think different. To live different. To adapt to a completely new world where business interactions are totally opposite to whatever has happened in the past. And this is where the challenge comes up, because those new to social / open business are those very same laggards who have been waiting long enough to see how they could structure, control and manage the whole experience through rather tight, strict and cumbersome business process that certainly don’t allow those chaotic, unstructured, networked, hyperconnected behaviours, that social networking tools inspire, to flourish and disrupt the entire organisation around the edges into a new way of thinking. That one of Openness and Transparency. Gran Canaria - Santa Lucia's Surroundings in the Spring

And that’s why organisational, or team, silos keep flourishing more often than not, even today, despite plenty of efforts that have been tried for a long while to be done with them once and for all. Yet, that doesn’t seem to have happened as we keep seeing how more and more practitioners keep claiming that for as long as they are collaborating they are doing social business. Well, not really, because, eventually, we are not changing much of our own behaviours in terms of how we have traditionally collaborated and shared our knowledge, even though the tools suite is different, much different. 

This is where I feel we are going to have one of the biggest challenges yet to be seen within the corporate world, because on the one hand the social / open business evangelists are excited all of their efforts, hard work and energy are, finally, at long last, becoming mainstream within their own organisations, so they are all rather excited about it. And, in a way, they have started to let it go, thinking things would be all right as they just start to look after themselves. And then on the other hand, we are starting to see how that mainstream is just absorbing all of that effort structuring it, formalising it, and establishing a rather tight and strict series of business processes around social that, if anything, are starting to strangle all of that emergent flavour that social networking for business has been having all along and bringing it down to its knees and, once again, straight back into the organisational silos, what we have been traditionally calling collaboration.

Now, don’t take me wrong. I am pretty much in favour of collaboration and knowledge sharing. I have always believed it’s what dictates the mere survival of every single organisation in today’s more complex than ever world. However, what I have been seeing for a good couple of years now is how by having social business become more mainstream within the corporate world the kind of collaboration that’s encouraged is that one that we know just far too well: the one happening in small, private, secretive, opaque teams that pretty much don’t care about anything else that’s happening around them. And that’s just wrong, because it’s proving we may not have learned much over the course of the years in terms of what we should be aiming at: Open Collaboration, across silos, organisational units, geographies, countries and what not. Porous organisations swarming around, anyone?

Yes, silos are good, they are there for a reason. They have a purpose. We should treasure and nurture them, but, at the same time, we should also challenge their own existence, thinking that, unless you have a pretty good reason to have that silo, where you would want to protect specific knowledge flows because of the confidentiality or sensitivity of the information, then there isn’t a reason to have one and this is what I feel us, social / open business evangelists, should be fighting for in terms of “defending our mess”, i.e. fighting our turf. Or as Euan himself stated brilliantly: 

Don’t let people try to tidy up your internal use of social too soon. At least let it find its feet before you start worrying about mess. Mess is in the eye of the beholder. 

Part of your job as the instigator of social in your organisation is to defend it. You are there to keep reactive forces at bay until the tool achieves a robust enough culture to look after itself. This will probably take years.

And that is exactly one of the main reasons why you may not have seen much of me, and a whole bunch of other social evangelists, out there on the Social Web in the last little while. I, too, have embarked on keeping up that fight, more than anything else, because I am just not ready yet to let go all of that hard work, energy and strong effort put together over the last decade around Social / Open for then seeing some bean counters, lawyers and social wanna be pundits destroy all of that work of emerging digital tools helping transform the way we do business, just because they want to get their way, ignoring everything / everyone else. Yes, somehow I suppose that ignorance has always been very brave, if you know what I mean. 

No, it doesn’t mean all of a sudden I have become anti-social either, not at all. Perhaps I am now even stronger and more committed to the cause than ever before. My good friend Greg Lowe described it pretty well in a recent tweet he shared across: 

Gran Canaria - Pozo de las Nieves in the SpringYes, indeed, I am not too sure whether I am, myself, succeeding as well in terms of finding that balance now that my interactions behind the firewall seem to have taken a life of its own in terms of me needing to focus on internal work rather than spending time on the Social Web out there. In fact, I am starting to think that, given how things are moving along, I may just need to resort my external exposure to those idle moments in between work and personal life where I can dip in my toes, see what’s going on out there, get a breather or two, raise my social periscope up, see what my extended networks have been up to, and if I don’t see them, by any chance, I’m starting to come to terms with the fact that they are probably just defending their mess, just like I am doing myself, or as Matt himself concluded: 

These leaders need help. They face a difficult task balancing the competing interests at play. While I suppose you could measure their effectiveness based upon whether they are tweeting or not, might I suggest they have plenty of other things on their plate that are more important

That’s it. That’s what it is all about! Don’t worry, we are not gone, we may have gone silent for a bit, at times, it may look as if we have just disappeared, but we will always be there. It’s just that we are ensuring that social / open business transformation doesn’t get bastardised, once again, just like Knowledge Management did 18 years ago, when vendors and consultants decided, on behalf of all of us, that KM was all about team work and siloed collaboration. This time around it’s vendors (Once again), along with marketers, bean counters, lawyers and command and control, process driven zealots, the ones who keep insisting on designing and shaping up the workplace of the future thinking they know better than everyone else, no matter if you have been there for a long while. 

Well, we are not going to let go that easily this time around, are we? Some of us have learned from that KM past and, somehow, I suspect we are not very willing to go and commit the very same mistakes, once again. There is just plenty at stake at this point time. Essentially, the workplace of the future

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Open Business – From Adoption into Adaptation

Gran Canaria - Ayagaures in the SpringAs I have mentioned in a recent blog post, you would remember how I have now moved into a new job role within IBM, as Lead Social Business Enabler for IBM Connections (both internal and external), where I am much more heavily involved with IBM’s knowledge workers’ own adoption efforts of social business and social technologies. So far, the journey has been incredibly fascinating, if anything, because we are just about to enter the last stage of Social Business Adoption and Enablement: Adaptation. And this is the best part, frankly, I am not really too sure we are ready for it just yet.

If you have been reading this blog for a while now, you would know how I have been involved with social networking tools since early 2000 to 2001 when I was first exposed to instances of wikis and people aggregators. And throughout all of that time I have seen a good number of different tipping points and different phases of adoption that have marked a rather interesting evolution into helping social networking for business become the new fabric, the new DNA, of the company in terms of how we collaborate and share our knowledge. There have been plenty of interesting and relevant challenges, and yet, the toughest is still awaiting us.

Having been involved with social networks inside the company from right at the beginning has given me the opportunity to witness how different waves of adopters have been able to embrace social technologies, at their own pace, in order to help themselves become more collaborative and effective by ways of opening up their knowledge sharing processes. At the same time, it has allowed me to witness how over the course of time those waves of adopters are getting narrower and narrower. Early adopters, first, second, third waves of adopters have all gone through that transformation of how they work and everything. And while there have been some good challenges, I feel the most pressing ones are yet to come. And for two different reasons:

The Laggards, The Critics and The Skeptics

The first one is that the one or two waves of adopters who still have got to make it across are probably the most intriguing, because they are the ones whom in another blog post I have called The Laggards, The Critics and The Skeptics. Yes, these are those knowledge workers who have already tried and played with social networking tools in some form or shape, and who have definitely heard and have been exposed to social networking and they weren’t very convinced. In fact, quite the opposite. It just didn’t click for them. They saw it, they dived in, it didn’t meet their needs and wants and they moved on back to where they were. 

Slowly, but steadily, they turned themselves into skeptics with the earned right to voice out their concerns, issues and what not, in order to make the point across that they are not going to make the change over, no matter what. At least, for now, or till the point where things have changed and shifted so radically they won’t have a choice anymore.

And while I think you folks may highlight that as a potential issue in terms of the overall social business adoption strategy, it’s perhaps the one group left we should not try to keep convincing of what lies ahead, but let them re-discover it at their own pace and everything, over and over again till it hits, if needed be, at their own time, at their own pace. Indeed, there will always be different waves of adopters and each and everyone of us, social software evangelists, should be ok with that. The sooner we are, the much better of we will all be eventually. If not, we are the ones who have got an issue, because we are just not working hard enough to understand their context and different working styles and adjust accordingly. 

Social Business Mandates

The second reason, which is the one that has got me extremely worried at the moment, is that one where we have failed in inspiring to transform our very own knowledge workforce and switched gears thinking that Social Business Transformation can be accelerated by mandating its adoption, whether you, the knowledge worker, like it or not. Yes, I know we are all excited and rather committed to provoke the change, no matter what, even if we decide to go ahead and mandate such shift. But it is just so flawed, it’s scary. Very scary altogether, because it just shows how we haven’t learned much in the last decade. 

Social Business transformation is not a project team, it’s not something that you start by date X and you finish it off in a year or two. And then you are done and time for you to move elsewhere. It’s not something that you put together with a group of folks picked up by you to force it down to the rest of the employee workforce, just because you are in one part of the organisation that feels it’s entitled to push down those corporate mandates. Specially, onto those who still haven’t made the switch-over. Gran Canaria - Risco Blanco in the Spring

It just doesn’t work like that, I am afraid. Even more so when those corporate mandates are pushed down into people’s throats by that executive hierarchical structure understanding they are entitled to do so, just because of who they are and the position they hold. No, I am really sorry, but it just doesn’t work like that. Today’s corporate environment is a whole lot different than what it was 10 to 15 years ago.

In the world of social networking for business it’s never been about mandating and forcing certain behaviours or a specific mindset (That one of Openness, for instance). It has always been a personal, individual choice of the knowledge worker him/herself to have a play, to try things out, to find new ways of working where openness, transparency, trust, etc. become the norm in terms of how we share our knowledge and collaborate effectively together. And it will always be that: *a* personal choice.

So I cringe, and I die a little bit inside as well for that matter, whenever I bump into a group of fellow colleagues who have been mandated by their corporate executive(s) to use social software tools, or, else! Or, even worse, when knowledge workers are expecting to be told / mandated by their management teams that they must do it, or else. Yes, I admit it, it drives me a little bit crazy as well, because it sounds as if they have failed to inspire to transform and, instead, use their position, power and entitlement to enforce it, so that they could put a little checkmark, right next to their yearly performance evaluation, that they have been social and time to move on. 

And if there is anything wrong with that is that they have enforced the very same kind of mentality and behaviours that social business has been trying to fight all along: corporate politics, bullying, power struggles and hierarchical clashes. And it gets even worse when they have mandating their team(s) to become social and yet they haven’t even explored it themselves, can’t be bothered arguing all of this social networking stuff was not meant for them or whatever other lame excuse. Whoahhh? Really? Is that what *you* really think?

See? To me, that’s the main key difference between a manager, ruling by command and control using their position of power and entitlement, and a true leader, inspiring a new behaviour, a new mindset, walking the talk, taking the lead, while learning by doing, on what all of these social networking behaviours are all about and which this snapshot shared below (Courtesy of 9GAG) captures it very nicely: 

The biggest challenge with all of that is not that senior leadership, no longer believing in the power to transform through being a living example of the shift, but it is actually the folks, right underneath those executives, who execute those orders, because they want to please the command from the ranks above. Never mind thinking about questioning the validity of such assertions, or challenging the status quo of something they know it’s wrong, or even rebelling against it since they know very well it just won’t work. It’s just as if they have drunk so much kook-aid from the whole thing that they are still drunk with it and can’t see anything around them anymore. 

And this is where the corporate rebel side of me, the hippie 2.0, the heretic, the outrageous and optimist free radical me is coming back and in full force to fight it back as much as I possibly can, because I feel that if I don’t do it, no-one will question it, and everyone will just basically conform with it. No, we shouldn’t.

We should keep up the fight and help out our leadership, regardless of the company (As I am sure there are plenty of businesses out there going through the very same thing as I get to write these few thoughts), understand their new leadership role, that one of being servant leaders, that one of provoking that social business transformation by themselves and for themselves first, as a personal experience, so that they can comprehend better the new dynamics of engagement, those where “knowledge is power” transforms itself into “knowledge SHARED is power”, where traditional command and control management progresses through into doing is believing leadership.

And this is exactly what excites me about my job, that, 12 years later, I still feel like I am just getting started with my social networking evangelism efforts, that there is just so much more to explore, discover, play with, learn and experience that we are just starting to scratch the surface of the tip of the iceberg. The difference between today and those many years back though, is that I have now got all of those years of additional experience, skills, knowhow, pragmatic way of 2.0 thinking and so forth that I can apply further along that I have finally decided to make the switch from Adoption and move on…

Earlier on this year, you would remember that blog post I put together on me making the move away from Social Business into Open Business, well, a mere 5 months later, I am making the move from Adoption into Adaptation, which I think is much more appropriate for what all of the business world is trying to do with Social Business. We are not doing Adoption per se anymore, specially, driving adoption. Instead, we open up the door to adaptation, where we help knowledge workers adapt to a new way of working, where we become more open by nature, more transparent, more trustworthy, hyperconnected, networked, engaged, participative and so on by doing something we, human beings, have always been very good at: sharing our knowledge.

Gran Canaria - Pozo de las Nieves in the SpringThe Industrial Age neglected our ability to adapt. Instead we became machines; robots and drones capable of putting together a massive amount of silly hours working really hard, without applying too much (critical) thinking, or even questioning the status quo, so that we could just get a pay check at the end of the month, hoping that one of those years we might potentially become part of the executive chain that everyone aspires to because we feel things would be much better. No, they were’t.

Indeed, things never got better for the vast majority, only for the very very few. In fact, they got worse, because with the current work pressures people are behaving even more like corporate drones understanding that if they don’t put enough hours during the work week (7 days a week!) they may get fired altogether together for not being productive enough. How flawed is that? I mean, how can we keep ignoring over 150 years of research on what’s obvious?

Perhaps we should get fired. Maybe we need to go through that massively rude awakening to understand how we need to go back to basics: our very own human nature. They say that we are one of the very few species in this world that can adapt adequately to any given environment, no matter how harsh it may well be. Well, perhaps we may not have adapted well enough to a corporate environment where we have been eaten up alive by the status quo, because we just haven’t challenged it well enough like we have done with other environments.

The difference between last 50 years and now is that for the first time ever, we have got the tools, the social technologies, to help us provoke that transformation of how we do business and how we should behave in the new business world that aims at sustainable growth, equity, parity, earned merit, digital reputation, etc. and how the sooner we may be switch from adoption to adaptation, from corporate mandates to servant leadership, from corporate drones into human beings with an ability to think and make beautiful things, the much better our societies would become as a result of it. Not just for each and everyone of us, but for many future generations to come.

It’s the least we can all do. Adapt for our mere survival as a species. The race has already started a while ago. The clock is ticking and faster than ever… Think, inspire and execute. Don’t waste any more time trying to conform with a status quo that was never meant to be. Challenge it by helping people understand and fully embrace how they can adapt to a new reality. Their own reality.

Remember that life is just too short to have to conform with a status quo you never believed in, nor adapted to, in the first place. It’s now a good time to level up the game and demonstrate what we are all capable of in terms of adapting social business gestures to how we work.

Indeed, doing is believing!

Adaptation: “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change. In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment.”

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The Future of Work by 2020

Gran Canaria - Pozo de las Nieves in the SpringFascinating topic, don’t you think? And here we are, still in 2013, and already thinking about what the workplace of the future would be like by 2020. Well, one thing for sure is that it won’t be anything like we have today or what we may have had over the course of the last 50 years. Even more, I am suspecting that over the course of time, if not happening already today, we are going to make a very healthy split between work and jobs. Because, you know, they are not the same, no matter what people keep telling you. They have never been the same. And, certainly, with the emergence of digital tools that split is even more natural and in full accordance with a new reality: work is you, you are the work.

So what is the future of You? What is the future of work then? It seems that lately there have been lots and lots of interesting and rather relevant insights shared across, i.e. blog posts, articles, mainstream news, insightful whitepapers and whatever else, shared across by folks who have embarked themselves into redefining how we should be looking at work from here onwards over the course of time and also from the perspective of how we are rethinking the role of jobs, even to the point of perhaps venturing whether it’s worth while quitting yours and move on to the next big adventure (Highly recommended and superb read by Irvin Wladawsky-Berger, by the way). Uncertainty will be there. Uncertainty is always there. But that’s perhaps a good thing, because it’s essentially what helps us progress further into the unknown while we keep rethinking what we will all want to be doing as work.

Long gone are the times where we were aiming for long term careers and their big aspirations, for loyalty to a specific business or company, for a long-term opportunity to have an impact over the course of decades. Long gone are the times where knowledge workers were aiming at fitting in within a working environment for which they were perhaps not ready for it, while carrying on their work, with very little motivation, waiting for the payslip at the end of the month. Hummm, well, maybe this one is not gone just yet. But perhaps it is a clear indication already as to why certain jobs need to be questioned and redefined in the context of whether they are still purposeful or meaningful altogether. After all, and this is what I keep telling people all around, we only have got one single life, so it is probably a fair game we all try to make the most out of it, don’t you think? 

Lou Adler has also got a rather thought-provoking article on a similar topic under the suggesting heading of “There Are Only Four Jobs in the Whole World – Are You in the Right One?” where he proposes how those four jobs are the following ones: Producers, Improvers, Builders and Thinkers. Go ahead and read it through, as it will certainly be rather helpful in understanding what your current job may well be about and it will confirm whether you might be on the right one, or not. Interestingly enough, while I read it myself, I just couldn’t help thinking how in today’s more complex than ever working environment each and everyone of us may eventually be doing the four jobs at the same time depending on the context of the task at hand, which is essentially what keeps driving us all into achieving our goals: that purpose and meaning I mentioned above, along with the right context in such a hyperconnected, networked (business) world. 

And to that effect, while I keep reflecting myself on the future of work, I thought I would point you to a recent article that my good friend Jemima Gibbons worked on over at “What will “work” look like in 2020?” where she gathered a good bunch of folks sharing their insights on how they see themselves the workplace of the future. Some pretty interesting insights with key concepts like Intrapreneurship and its impact behind the corporate firewall (By William Higham); or the redefinition of work from a physical space / office into a state of mind where work life integration play a rather key, paramount role (By Karen Mattison) towards sustainable growth; or how the convergence of cloud, mobile and social (Along with the “Internet of Things”) will inspire more contractual / freelance work helping organisations become more liquid, hybrid while knowledge workers become freer and more autonomous around their work, owning it and co-sharing that responsibility (By David Terrar); or how knowledge workers will no longer be talking about adoption of new technologies, but more a key concept that I have become rather fond of myself over time and which I find also rather descriptive in terms of where I feel the key is of how we redefine work, that is, how do we adapt to this new digital work environment to make the best out of it, as in how well do we adapt to change (By Helen Keegan).

Like I said, lots of great, relevant insights and plenty of key pointers that surely highlight where we may be heading to over the course of time. Jemima asked me as well whether I would be able to contribute with my ¢2 and, of course, I couldn’t reject such generous offer so I added a short paragraph that explains what’s been in my mind for a while in terms of what I sense the future of work would be like in the not so distant future … So I thought I would go ahead and finish off this article by taking the liberty of quoting it across: 

In the future, work will be more distributed and remote – technology means that people will be able to work from wherever they want to. Work processes will be driven by interactions from workers through networks and communities rather than traditional company hierarchies. Large enterprises will no longer need to exist, because of the nature of the hyper-connected and networked workforce. Trust between workers will be more essential than ever – and critical for success. People will find new meaning and purpose through building strong personal business relationships: the key objective for everyone will be sustainable growth.

So what will “work” look like in 2020 for you? Care to venture and share a comment or two on what it may well be like? Perhaps in a few years we can come back to this blog post and see how accurate our perceptions were after all. Or not. Something tells me the journey is going to be just as fascinating, inspiring and refreshing as the final destination, if not more altogether! Why? Well, because for the first time in decades it will be us, knowledge (Web) workers, the ones who can choose what we would want it it to be.

And that’s a good thing. After all, work is us, we are the work.

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How Social Networking Can Improve Work Meetings

Gran Canaria - Pozo de las Nieves in the SpringI am not too sure whether meetings lower our IQ or whether they make us all more stupid, as my good friend Stowe Boyd reflected on a recent blog post, but I can certainly confirm they do take a toll on your own productivity. Specially, when those meetings are not set up by you, but by everyone else, and therefore making you lose the control, once again, in terms of one of the most precious things all of us, knowledge workers, have that we don’t seem to treasure well enough: Time. Attention management, indeed, is the new currency and it looks like meetings want to keep having that special place in our day to day workload in terms of grabbing most of it: our attention, that is. But perhaps enough is enough. Just like 5 years ago I started challenging the status quo of corporate email with the “A World Without eMail” movement, I think this week it’s a good time to start its follow-up: Life Without Meetings. 

I still haven’t settled up on picking up the hashtag I will be using from here onwards to identify the movement (More than happy to read suggestions in the comments, please!), but I am certainly more than willing to getting started with this new initiative, in terms of wanting to improve my own productivity by what appears to be, right now, my biggest time sink while at work: meetings, specially remote meetings. And here is the funny thing. You may be thinking that one of the disadvantages of having moved into this new job as Lead Social Business Enabler at IBM is that I basically spend far too much time meeting up with my new team. Well, that’s not really accurate. 

I do meet up with my team, don’t take me wrong, and I enjoy those meetings since they only happen a couple of times here and there per week. In fact, if I were to count the hours I spend on those team meetings it would be probably about 5 to 7 hours per week, which doesn’t sound too bad if I consider the 40 hours of work. Indeed, the issue is not the meetings I have with my immediate team colleagues, but the meetings provoked by everyone else. Specially, from other teams, in other organisations and business units, in other projects with their own agenda, never minding your own. And in this case that is when I do have an issue, because, amongst several other things, they are inconsiderate enough to not be aware of your own work, your own agenda, time, availability and willingness to participate in their projects. 

My good friend Euan Semple pretty much nailed it on what the main issue is in a recent tweet that he shared across


If you notice, there are plenty of similarities with some of the various different issues that I have highlighted over the last few years in terms of how we keep abusing email through our bad habits and behaviours in a successful effort to try to kill each other’s productivity. Well, apparently, the same thing happens with meetings. Or, perhaps not. 

When I was in my previous project I used to average about 10 to 15 hours of meetings per week. Nowadays I am doing between 25 to 30 hours of meetings. About 5 to 7 hours of those are dedicated to team meetings and the rest are remote ones solicited by other teams that want to abuse and take advantage of my reduced attention management span to sneak in. And over the last couple of weeks I am starting to think that the main reason why knowledge workers seem to have an obsession with hosting meetings (Specially, back to back, or what I have learned to call very descriptively as meetings galore) is not that necessarily down to work, but perhaps to a couple of other reasons: 

  • If you are in the office, meetings are usually put together because you want to see people face to face and play the corresponding political, empowerment and bullying games that you have been taught about really well over the course of time. 
  • If you are working remotely, like from your home office, or at a customer site, or while travelling, the main reason why people host those remote meetings is because (I know I am going to be very blunt and rather bold on this one, so bear with me) people feel lonely at work, isolated, disengaged with what happens “at the office”, distrusted, disempowered because they are just not there and therefore they provoke those meetings so they can have a good chance at disrupting that and show that they, too, count!

Of course, they do. We all do. But there are different ways of showing and demonstrating that. And perhaps meetings are not the best option anymore. We, human beings, have been stuck in meetings for thousands of years I would think and if you come to consider the huge amount of time we have wasted over the course of time for those meetings, think now about the possibilities and the potential of what we would have done with all of that extra time. 

There have been several attempts to try and fix the way we host and conduct meetings in an effort to make them effective. I am sure you, too, may have got your own hints and tips on how to make them work, and I would love to read some more about it in the comments, so feel free to share your best tips. Lately, I am playing myself with a couple of options: creating buffers, participate in meetings no longer than 30 minutes and be ruthless in terms of how many meetings I can participate in during the course of a working day. In my case I set that threshold in 4 hours of meetings per day. Maximum (with the odd exception here and there, of course). La Palma - Roque Los Muchachos

But, apparently, that doesn’t seem to work very well, because I still spend between 25 to 30 hours of meetings per week. Last week, for instance, 26.75 hours were just spent on conference calls participating and hosting meetings. Not good enough, I am afraid. And not good enough not because the meetings may have been rather helpful and useful overall, which they were, but more from the perspective that vast majority of them did *not* need to take place, since we could carry out the work offline and rather effectively. 

And this is where I am going to jump in and kick off that movement of “Life Without Meetings“. Because all along I have felt that the vast majority of meetings wouldn’t need to take place if knowledge workers would make a much more effective use of social networking tools for business. You know, All Hands Meetings, Cadence Calls, Weekly Team Meetings, Status Project Reports, Monthly Calls and what not can eventually be conducted and rather effectively through various different social technologies. 

Never mind as well how by shifting gears and moving the interactions of those meetings into social networking tools we would have the opportunity to get rid of the two main reasons I mentioned above as to why we are so obsessed with hosting meetings at the moment. You see? We don’t need so show up at meetings to play those political, empowerment and bullying games. We have got work to do. By relying (heavily) on social software tools, if anything, we would never have that strong feeling of being isolated, or ignored, or neglected, as remote employees. Quite the opposite. If there is anything that social networking shines and thrives at is helping us all stay connected, regardless of where we may well be in the world.

And that’s the main reason why I am now ready to kick off this particular initiative where over the course of time I have decided to strive for that goal of seeing the number of meetings I participate in go down to those levels of 10 to 15 hours per week. If I can hit 10 or less, even better. But we have got to get started somewhere, don’t you think? And that’s why from here onwards, and every now and then, depending on the frequency, I will be blogging about different techniques knowledge workers can put in practice to reduce the amount of time they spend in meetings, so that they can carry on with their work. And perhaps I’ll kick things off with a bold statement in terms of sharing with everyone what meetings, to me, should be all about, whether face to face or remote ones: decision making. Anything else, it’s just a waste of time, resources and precious talent that could be working on something much more interesting, relevant, purposeful and meaningful altogether. 

Gran Canaria - Pozo de las Nieves in the SpringSo, there! I said it. If you come to think about it, we have spent already a huge amount of time on theorising how we could improve the way we host, both online remote meetings and face to face ones. Everyone seems to have an opinion, or an infographic, as to how to make them better. And that’s just a wonderful thing. I guess what we would need to do next, eventually, is acknowledge that it’s a good time now for action to start re-thinking how we would want to keep hosting and conducting meetings in an effective manner, instead of thinking they are one of most poignant productivity drains within the corporate world. We already know that. Let’s move on. It’s time to roll up our sleeves, get down to work and change the way we get work done through meetings by realising that work does *not* happen when we meet. So how much time do we want to keep wasting away drifting our attention to them instead of figuring out perhaps different ways, methods, techniques of how social / open business tools can help us re-gain our productivity back. 

In the recent past, we have already done it for email, so there is no reason, perhaps not even an excuse anymore, why we couldn’t do the same thing for meetings and shape them up the way we would want them to by asking perhaps the first initial key question: What’s the purpose of the meeting? How are you planning on achieving that purpose, and, most importantly, can social technologies help achieve the same goals? Because if they do, there is no need to conduct that meeting any longer. We would then have to redefine again the true meaning of meetings, because the current one is already obsolete, and utterly broken, to match today’s complex collaborative and open knowledge sharing working environment. So, we better get our hands dirty and get down to business. It’s time for us all, knowledge workers, to take back responsibility, buckle up and own them again, as Seth Godin brilliantly quoted not long ago: 

“Somewhere along the way, meetings changed into events where we wait for someone to take responsibility (while everyone else dives for cover).

How would you do it differently if the building were burning down? Because it is.”

That’s it!

Finally, an Open Business without meetings.

I am game! … And you?

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Life Without eMail – 5th Year Progress Report – The Community, The Movement

Gran Canaria - Pozo de las Nieves in the SpringThere have been a lot of people who, over the course of the last few months, have been asking me whatever happened to that initiative I started a while ago around ditching corporate email (Under the moniker “A World Without eMail“), since things seem to have been a bit quiet over here in this blog for a little while on that very same subject. Did I give up on giving up on corporate email? Did I get tired of it and moved back to email? Was the experiment a total failure? Did I get tired of it and move on to something else? What happened? Well, nothing and a lot! The movement is still alive and kicking. It’s now more popular than ever and it’s still going as strong as ever, if not more! To the point where it’s now evolved into what will be the next stage and my new focus area: Life Without eMail.

A couple of months back I was talking about this with one of my fellow IBM colleagues, and very good friend, Rawn Shah, and while brainstorming on something that I am hoping to be able to share very soon (Which I am sure plenty of folks out there have been waiting for it for a while!), we thought it was time for me to help the movement evolve into something much more exciting: going personal. Indeed, instead of focusing on the whole world, which may have been a bit too ambitious and perhaps over demanding on everyone as in too large to cover, I am switching gears and instead adopt a new mantra towards it: Life Without eMail

Why? Well, mainly because if there is anything that I have learned over the course of time, and, specially, in the last couple of years, is that the world doesn’t use email. People do. So if someone would want to free their life up of the email yoke it’s got to start with people. We are the ones who should, and need!, to break that chain. The (corporate) world is not going to do it. It’s just far too comfortable keeping up the status quo of abuse, political and bullying games just as it is. It’s a matter of divide and conquer. And so far email is winning, at least, according to some folks, although I reserve the right to disagree with those statements, specially, when we start separating email as a content repository from email as an alert / notification system (BACN anyone?). Either way, that’s why I feel it’s probably a good time to move on to the next challenge. To design a new kind of work, a new mindset of work habits that would inspire each and everyone of us to become much more collaborative and keen on sharing our knowledge out there openly through digital tools, whatever those may well be.

So, instead of just focusing on the world itself, it’s time to focus on the people, the knowledge (Web) workers, to help them free themselves up from what may have been stopping their passion to pursue something bigger, much bigger, for themselves. That is why from this year onwards I will be talking about going personal with Life Without eMail

It’s no coincidence either, really. Because those of you folks who may have been following this blog for a while would realise now how, a couple of months ago, we just went through the 5th year anniversary since I first started “Thinking Outside the Inbox“, then how it evolved into “A World Without eMail” and how it all comes back to basics, eventually: that is, live a successful, purposeful, effective and rather productive work life without depending so much on corporate email. Indeed, I can’t believe it either myself that February 15th 2013 marked the 5th year anniversary of an initiative for which a large chunk of people thought I would be fired from my current work within two weeks, thinking I was just plain crazy, and, instead, here I am, 5 years on and having a real blast with it. 

Of course, there have been plenty of obstacles along the way, and there are still plenty of them ahead of us, but, if there is anything that I have learned in the last year, since my last progress report update, and even more so in the last few months, is that this movement is now unstoppable. And that’s why I thought it would be a good time to put together this blog entry where I could reflect on what has happened since the last update I published over here, where we are moving forward and what surprises do I have reserved for you folks, because I do have a couple of them…

But let’s start with the beginning. First, let me assure you that although this article is going to be a bit long (Remember, it’s a yearly update 🙂 hehe), it is not going to be as massive as the last one I put together by the beginning of last year. This time around I am just going to focus on giving you folks an update on what’s happened in the last 12 months, then share some further details on a new experiment I have conducted last year that I am sure you would all enjoy learning some more about it and after all of that we will go through the surprises I have got prepared for you. So, let’s begin… 


A World Without eMail – Year 5 – Progress Report

If you remember, in the last blog entry on the topic I mentioned, for the previous year, how the average of incoming emails I had over the course of the whole year was down to 16 emails per week, which is roughly about 2 emails per day. So, as you can see, I wasn’t capable of killing email per se as most folks have been saying all along, specially, when I am being introduced at a public speaking event. However, if I look into what I used to have before I started this initiative there has been a decrease of up to 98% of the total volume of inbound email, which I guess it’s just not too shabby when thinking about how 5 years ago I received a total amount of 1647 incoming emails and last year only 798. 

No, that’s right. eMail is not dead and it’s far from being dead, despite what some other folks may have been claiming all along. This is something that I have been saying all along myself, too! eMail still has got its place in the corporate world. More specifically in three different contexts or, as I call them, use cases. To name:

  1. Universal Identifier (For whenever you need to sign up for a new service)
  2. Calendaring and Scheduling of events in your agenda (Most of those meetings, appointments seem to come through email still).

  3. 1:1 Confidential, sensitive exchanges (HR, Legal, Financial matters would be prime examples for this use case. Notice how I mention 1:1 and not 1:many confidential emails, by the way, more than anything else, because as soon as you include more than one person it’s no longer confidential. You never know where it will go next and who may leak the information across)

However, beyond those three use cases, there isn’t an excuse anymore to move the vast majority of our interactions into more open social, collaborative, knowledge sharing spaces: digital tools. And this is when it is getting really exciting, because, despite the various different reports that indicate how email use has gone sky high through the roof, here I am to confirm how not only the number of incoming emails for yours truly has remained steady, but it actually decreased for the 5th consecutive year, ending up at barely 15 per week. Yes, barley 15 per week and if it weren’t for a couple of weeks where that traffic experimented a certain peak I would have been on 14 emails received per week! Too funny, as an anecdote, that one of those weeks was the very same one that 5 years ago it also triggered the giving up on corporate email by yours truly! 

Here’s the full report of the entire year, where you can see the maximum number of emails received for one day, and the minimum. And right next to it, you will see as well the comparison with the previous 3 years, so you can have a look into the overall trend from that 4 year period. If you would want to check out the entire progress report into more detail from all of those years go to this link and you will find it there: 

A World Without Email - 2012 Progress Report (Yearly) 

Not too bad, I guess, for an initiative that most people thought it was going to be dead within the first two weeks, don’t you think? 5 years on and a Life Without eMail is now a reality. And it can only get better … 


Social Networking tools *do* make you ever so much more productive

Over the course of the last 5 years one of the main comments I have been getting all along from those folks who may have been exposed to this movement has been along the lines of how as interesting as it has been moving my work interactions from email into social networking tools, it seems as if the only thing I did was swap from one tool for another. Still the same result. Well, not really. Here is why…

You may have seen that particular piece of research that McKinsey did in 2011 where it mentioned some fascinating insights on our corporate work habits confirming how the average time that most knowledge workers spend just processing email is roughly around 650 hours per year. Yes, I know it may not sound too much, but that’s actually nearly 3 months out of the year people spend it processing email. Now, if you add up the month of vacation approx., we end up with nearly 4 months out of the whole year being spent just working through emails, because you do check out your mailbox while you are away on vacation as well, right? 😉

So earlier on last year I decided to do a little experiment where I would try to measure the time I spend on internal social networkings tools to get my work done and see how that would compare to the time spent doing email. If I would have just switched from one tool into another set of digital tools it would show pretty much the same time spent, right? Well, wrong! 

Most of you folks out there know how much of a big fan I am of the pomodoro technique, which I have blogged about a couple of times already. Last year I decided to ruthlessly measure the time I would spend in internal social networking tools in chunks of 25 minute long pomodoros and see how many of those I would accumulate over the course of months. And now that the year has gone by it’s time to share the stunning results. 

Over the course of 2012 I have spent 683 pomodoros of 25 minutes each to not only keep up with what was happening around me through social technologies, but at the same time to get my day to day work done. So that means I have spent 17.075 minutes working my way through these digital tools, that is, 284.5 hours approximately. Eventually, resulting in 35.5 days or, in other words, 5 weeks. Yes!, not even a month and a half!! Who would have thought about that, right? But it gets even better…

Because it also means it could save people even more time to do other more productive tasks. These statistics are just from myself, a power user of social networking tools with no scientific method in place. A social computing evangelist at heart. Someone who lives these digital tools, walking the talk, learning by doing. Perhaps the atypical social networker, because that’s where I have moved all of my work related interactions to a great extent. As an example, in our internal social networking platform, IBM Connections, the average number of connections / contacts fellow IBMers have is roughly around 40 people, approx. For me, I’m currently coming close to 3,280 folks, so you can imagine how my internal networks do not represent the normal and why I strongly believe that those productivity gains in time saved using social tools could be even bigger for vast majority of knowledge workers out there. Gran Canaria - Ayacata in the Spring

Thus what does that all mean? Well, essentially, that next to all of the perks and various benefits I have been sharing around becoming more open, more public, collaborative, flexible, autonomous, transparent,  agile, and more responsible for how I work I can now add up that living social / open has made me more than two times as productive as whatever I was 5 years ago! And believe me, this is something that I really appreciate, because, like for everyone else, work does never decrease, but it is always on the increase, so knowing that I have remained over twice as productive over the course of the years, no matter what, has been a splendid and surprising new finding that has made me realised the whole initiative since I got it started 5 years ago with it has been more than worthwhile.

But what do you think yourself? Would you be able to relate to this new experiment yourself as well? Specially, if you have started already that journey of reducing your dependency on email, is it something you can confirm yourself, having experienced similar results, although perhaps not at the same scale as what I have done and described above myself so far? Do you feel it’s a realistic conclusion altogether? I am not claiming it’s a rather scientific experiment, since it isn’t, but I’m starting to think that it could well prove accurate enough to confirm the ever significant impact of social technologies in the corporate world. 

The one thing that I do know now is that relying more and more on social networking tools for business to carry out my day to day work does make me much more productive and effective than whatever email claimed to be in the past. And that’s a good thing! Finally, the living proof is there! It’s all about working smarter, not necessarily harder. All along. It’s all about making it personal and making it work for you, just like I did for myself. And therefore the new moniker kicking in from now onwards…


Life Without eMail – The Community, The Movement

So, “where to next then?”, you may be wondering by now, right? Well, certainly, I am not going to stop here. Like I said, there is no way back anymore, but onwards! The movement is alive and kicking and we are going to take it into the next level with a couple of surprises I have got for you folks for sticking around following this initiative all along and for being so incredibly supportive over the course of time and for sharing along with me this fascinating journey. Hello and welcome to the Life Without eMail community. The Movement.

Last year’s progress report, you would remember, was rather massive, more than anything else, because I decided to summarise one whole year of progress with a substantial amount of interesting and relevant links about the impact of social networking tools on helping us reduce our dependency on email by a large margin. I talked as well about other companies attempting to do the same, as well as sharing plenty of interesting and relevant links on good practices on using social tools, or fine tuning the email experience to get the most out of it. 

Well, this year I am not going to do that. I still have got a bunch of top-notch resources, but instead of sharing them over here in this blog post I decided to eventually gather them all, and over the course of time, share them over at my Scoop.it account  that I am in the process of feeding it, as we speak, and where I will continue to add those links over time, so from here onwards you would be able to keep up to date with all of those relevant links I may bump into that would cover this topic of “Life Without eMail” from other people interested in the topic, or writing / talking about it, as well as including articles I may write myself, interviews I may conduct or public speaking events I may well do, so you could have them all in a single place. Starting already today! 

But the main surprise is another one I have got prepared for you folks. Plenty of people have been asking me over the course of the years whether there would be a central place where those #lawwe and social networking enthusiasts could gather together to share their own experiences, hints and tips, their know-how, lessons learned, and whatever other activities where they (we) could all learn from one another. And time and time again I have been telling folks there wasn’t a specific space. Till today. 

Indeed, along with Prof. Paul Jones, Paul Lancaster and Alan Hamilton, all really good friends and folks who have already embarked on freeing themselves up from the corporate / organisational email yoke as well, we have decided to put together a community space where we could hang out with other folks interested in this movement and help share our very own experiences, know-how, and plenty of practical hints and tips on what it is like having ditched work email for good. The original idea, and due credit, of course, is going to go to Alan Hamilton, who suggested to me some time last year to put together a community space where we could hang out. And while we couldn’t get it sorted out back then, too much going on, as usual, I guess it’s never too late, eh? So thanks ever so much, Alan, for triggering the thought of having an online community for us to get together!

And after much discussion and looking around for some really good solutions that may be available out there, we have all agreed to create this particular community space over in Google Plus Communities. So here’s the link to it: 

Gran Canaria - Maspalomas DunesWe hope you would find the time to come and join us in the community, where all of us, me included, will be sharing plenty of our own experiences, as I mentioned above, on how to reduce our inbox clutter while we keep sharing some additional insights on what’s happening in the space of social networking, Social Business and, of course, Open Business and how they keep disrupting the corporate email driven world as we know it. Still today. Our main purpose is to help out knowledge workers become more open, transparent and collaborative through digital tools vs. just keep dragging along through an excessive and perhaps unnecessary abuse of our email habits. I can surely guarantee you it’s going to be a fun ride! 

So much so, that if you are really willing and committed to give it a try yourself we will be sharing with you some initial tips by which we can guarantee you that within the first 5 weeks, since you start, you would be able to see your incoming email volume getting reduced by over 80% and without hardly any effort, just applying some methodology I have developed over the course of time and which I am sure you would be able to follow with no problem since it isn’t rocket science, really, but just the trigger to break the chain and to, finally, have that rather rewarding and fulfilling sensation of owning your work, perhaps for the first time in a while! 

Will you join us? Remember, 80% reduction of incoming email in just 5 weeks! Here is the link again to the community to get you going and thanks ever so much, once again, for the continued support, for sticking around and for having made these 5 years quite an interesting, inspiring, exciting and rather refreshing time! 

Onwards into a Life Without eMail!

[In my next article on this topic, I will be writing about a rather interesting twist that I have gone through this year so far. A hard reset. A reboot from everything that I have done in the last 5 years… But that would be the story for another post soon enough…]

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