E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez

Communities

The Soothing Effect of Blogging

Gran Canaria - Puerto de MoganIt’s hard to believe, even for myself, how the last time I wrote a blog post over here was a bit over two months ago. However, it doesn’t even feel totally awkward, as it used to be in the past, whenever I embarked on a longish blogging hiatus of sorts. Not even embarrassing anymore. I know, I am still trying to find an answer for that one, too. Go figure. I guess that’s what happens when a frenzy of activities both personal life and work related take over the daily blogging routines to the point they fall off to the bottom of the list of priorities and at some point they drop out altogether. To never come back though? I doubt it. Seriously. My fingers have been itching for a good while wanting to come back to the blog and keep up with the writing in the long form. Somehow it wasn’t the right time for me to come back just yet. But now that things seem to have settled down a bit, here I am, once again, bringing back my blogging mojo to life and this time around I guess it’s for good. Why? Well, for a good number of reasons, as you are about to see shortly, but, mainly, because I have been missing it all along more than I thought I would and it’s time to get busy writing again! There is just too much going on inside my head that wants to come out and I guess it’s now a good time to stop being the bottleneck and share along … 

Where shall I start then? How can I summarise plenty of the things that I have gone through in the last couple of months into a single blog entry without boring you all to death with my chaotic ramblings and still provide some helpful insights of what I have been exposed to so far? It’s going to be a challenge, I know, so I guess I better get down to it and see where it will take me. And what a better way of kicking things off than instead of writing long paragraphs to keep it short with some quick entry points that I can then develop into additional blog posts over the course of time, specially, for those key areas I’d want to develop further thoughts on as we move along.

Think of it as snacking around into my brain for bits and pieces here and there on what I have been going through in the last couple of months, of what’s been in my mind, what I have been learning, and overall how things are moving along for yours truly, as an independent trusted advisor around Social Business and Digital Transformation. So, let’s go ahead and do it! 

  • I can’t believe it’s been 6 months already since I left IBM and decided to go independent as a trusted advisor around Social / Open Business & Digital Transformation. And you know what? It is already starting to feel like it’s been ages ago, to the point where I’m beginning to question why didn’t I go independent 10 years ago when I had the first opportunity and, instead, I let it go? 
  • Yes, life as a freelancer on the subject matter(s) you are truly passionate about has just been wonderful all along, even more so when it all turns into paid client work. Clients who are just as passionate, committed and determined as you are, if not even more so!, in inspiring their own digital transformation and you are capable of bringing to life the “job title” you decided to embrace right from the start: Chief Emergineer & People Enabler. 

  • Back when I was still at IBM I thought I had it just right  in terms of striking that so-called work life integration, only to learn how wrong I was now that I’m fully experiencing what it is like being less busy and hectic, but more effective and creative on what I do, while I get to experience, fully, what it is like living in paradise island.
  • It’s been rather interesting, and somewhat intriguing, to be frank, to finally adjust and embrace the notion that what you thought were going to become work streams and potential revenue opportunities didn’t bring a single euro cent into your bank account after I left IBM. And other activities I thought would never have a chance with me have now become my second, most prolific, revenue stream. Yes, I’m doing a lot less business travelling for public speaking opportunities, I’m doing a lot more business travelling for client meetings to conduct face to face workshops around Adoption & Enablement techniques, regardless of the digital tool(s) in place. 
  • Less business travelling means I’m spending a whole lot more time getting stranded back at home, which is not a bad problem to have per se, contrary to what some people have mentioned when they found out I was moving on and thought I would get bored to death as a result. Not likely.
  • Life works in mysterious ways but always keen to remind you when you are spreading too thin and how it’s time to regroup, refocus on what you really want to do with your work and personal life and stick around with it, getting rid of all of the unnecessary baggage. Yes, family health scares (second one in a year!) will have such an impact that they would manage to make you re-prioritise how you spend your time online engaging with total strangers while you keep neglecting what you have got at home. Always. Never forget that. 
  • Summer months will always be relatively quiet, giving you plenty of offline time to think what you would want to do when people come back to work after the summer break. And, for me, this time around it’s meant coming up with tons of wonderful business travelling opportunities starting off by mid-September and till year end. Eventually, ending up in some kind of European Tour of sorts! Yes, I know, embrace the opportunities themselves, because you never know when they will come up again. Live the moment… 
  • The excitement and flexibility of being an independent advisor still trump the uncertainty of no longer having a fixed monthly pay check. Your brain adjusts, your lifestyle does as well and you manage to learn to live with more intent with less and still have a blast altogether. 
  • Somehow someone decided it was a good idea to pack up all of the different face to face conference events I’m interested in in 2 or 3 months and leave out the rest of the year. So June till mid-July have been somewhat buzzing as will be October – November. Enjoying quite a bit those peaks of activity, because right after I know things will go back to normal, vs. the continuous frenzy from my previous work life. 
  • It took me quite a bit of self-convincing, but after giving it plenty of thought over the course of the last three months, I have finally decided to turn Life Without eMail into another work stream for yours truly. Main reason being? Well, mostly, because after the 6 months that have gone by I can now confirm that even freelancers / independent advisors can, too!, live without email as an effective collaboration and knowledge sharing tool. I will be writing plenty more about this one from now onwards, but, as an example, if last year I was averaging around 35 incoming emails per week (More on that soon!), I’m 6 months into this new life of a freelancer and I’m down to 5.5 emails per week. If you’d remember, the lowest number of incoming email I managed to get while at IBM was in 2011 with 16 emails per week. Yes!!, it’s now time to show the rest of the business world how it works and how everyone can make it happen for themselves. And beyond!
  • It looks like I still have got running through my veins plenty of my teaching, educating, enabling from over the years, as I have been confirming lately with a number of different face to face workshops, so the interest towards Learning in a Connected World is back for yours truly and I suspect it will be back for a good while as I’m getting more and more interested in rather innovative learning approaches like heutagogy. 
  • I still don’t miss Facebook much after having deleted my account over 4 years ago, and specially, given some recent rather disturbing events. And, for that matter, I don’t miss a single bit my LinkedIn account either, that I deleted a couple of months back (as I wrote over in this article). That means, indeed, I am growing thicker, once again, around Twitter, Google Plus, this blog, my Flickr & Instagram IDs (for photoblogging), eventually, abandoning walled gardens to their own fate and trying to enjoy the Open Social Web, while it lasts… If it does … That is why you will see plenty more blogging over here coming along from now onwards, as I have also decided to take an extended break from closed spaces / groups. The legacy from all of them is dead right from the moment you hit the publish / post buttons.
  • There has been a one single event that has reminded me, quite fondly, why I have missed writing on this blog for far too long and that was writing a series of blog posts for a client. That blogging exercise alone reminded me how much I enjoy writing overall and why I’m back for a good while now. I fully understand I am a bit rusty, chaotic and messy at times, like with this blog entry of ramblings…, but, indeed, never underestimate the soothing and enticing power of sharing your ideas out there in the open for others to comment, improve and collaborate around them. It just can’t get better than that. Oh, wait, it certainly can: when the final product is better than the original idea. Collectively. 
  • And talking about writing, there is, finally!, a book in the making by yours truly. Yes, I know, it should have been done a long long time ago, but, hey, it’s never too late if the cause is a good one, right? hehe Stay tuned for more details on it, please. I will be writing about it some more in-depth shortly…
  • Ohhh, one more thing, I am currently toying with the idea of putting together as well an ebook around the Top 101 blog posts that have seen the light over here in this blog over the years around KM, Social / Open Business and Digital Transformation, as it’s approaching its 10th year anniversary in the Internet Blogosphere in memoriam to its predecessor, my corporate Intranet blog, that I got started back in 2003, but that, alas, is now sadly defunct. So long, my dear friend. Thank you for all of the rather good and fond memories from over the years! 

Now, talking about legacy, and an unforgettable footprint left behind, as I am about to wrap up this post for today, I just couldn’t help remembering and celebrating the one from someone who marked my youth (And I am sure that one from hundreds of millions of people out there!), and early years into adulthood, by teaching far too many key learnings and life lessons through the amazingly inspiring power of storytelling than the brilliant, rather witty, humorous, vast majority of times utterly hilarious and comforting Robin Williams. Laughter is a healthy thing. Making people laugh their hearts out is a gift. Quite a special human being, indeed, who always had a kind word for everyone and who knew how to channel through his immense talent to make this world a slightly better place. And now that he is gone, “we just have to work twice as hard to fill it back up again”. 

Thank you, O Captain, My Captain!

Get out there and “make your life spectacular!

 

Written by Luis Suarez

Chief Emergineer, People Enabler and a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus.

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Challenges of Social Business in the Workplace

A couple of weeks ago the smart and talented folks from Bloomfire approached me through Twitter to ask me whether I would be willing to participate on an interview around Social Business and be featured on the series of bloggers and influencers they have got going on for a little while now. Of course, I couldn’t deny it such a generous offer, but even more so when the whole entire conversation and the follow-up interview happened through social tools (Twitter and Google Plus) and not a single email was exchanged throughout the entire process! That’s right! Here is a vendor that truly believes on walking the talk, leading by example, utilising other social networking tools than their own, that may be available out there, just to continue to add value into the overall discussion around open knowledge sharing, collaboration and getting work done more effectively. Who knew, right? Why aren’t more Enterprise 2.0 / Social Business vendors doing the same thing? 

While I let you all ponder around that particular question, I thought I would take a few minutes today to share over here some tidbits of the content of the interview itself we did go through that I think plenty of you folks may find rather interesting and perhaps a bit thought-provoking, too. More than anything else because in one of the questions put together we talked about what are some of the main challenges behind Social Business in the workplace today, June 2014, and somehow the answers that came through were not the usual suspects that you see coming up time and time again. 

So, what were the questions you may be wondering, right? Well, you could find them all at the interview itself under the heading “Meet Luis Suarez”, or check the list below: 

  • Tell me about your career 
  • What are some of your hobbies
  • What do you find interesting about the social space? 
  • Where are some of the challenges you have identified in the social space? 
  • What advice (or insight) can you share about utilising social tools to leverage workplace learning?
  • What are your top 3 favourite blogs to follow?

Yes, I know this may well surprised some of you and bring up a good giggle or two, but I do still read blogs. Daily. At a time where vast majority of the conversations seem to be happening through social networking tools, there I was suggesting what were my top 3 favourite blogs at the moment. Oh, don’t worry, won’t tell you about them over here, you would need to go and read the interview itself to find out. Yes, I know! I am just such a tease, aren’t I? :)

Talking about teasing you all about the content of the interview, I think I’m going to take the liberty now and include one or two of the questions and their answers over here, so you folks can take a look and see what you would expect from it and what we talked about. And since the title of this blog entry is around current challenges of Social Business in the workplace, what a better start than sharing the response to “What are some of the challenges you have identified in the social space?”: 

At one point in time I thought that one of the main challenges was technology itself where in itself it became a barrier of entry, specially, for those people who may have been a bit apprehensive of what it could do for them. But, over time, as you get more and more experienced in the field through lots of hands-on, walking the talk, leading by example, you realise that the main challenge we currently have at this moment is management, specially, senior leadership.

We are constantly witnessing how, time and time again, the traditional top-down hierarchy (and not just within the business world, but in a societal level as well!) feels very much threatened by this new way of interacting and participating called social networks where information is on longer power, and where we are transitioning from knowledge stocks into knowledge flows (cf. John Hagel).

That democratisation of knowledge where knowledge shared is power is becoming increasingly more of a challenge for management and senior leaders, more than anything else because they are finding it a bit of a challenge to transition from that command and control mindset into one of leading the pack through merit, participation and overall knowledge sharing as they are just one more of the nodes of the social networks they are part of already. The challenge for them is to transition from the traditional vision of management into one of leadership. Open Leadership.

From there onwards, and perhaps now thinking in more practical terms of how to get started with it all I also ventured into answering this other one question: “What advice (or insight) can you share about utilising social tools to leverage workplace learning?” as follows: 

To start using them TODAY! Don’t wait to be told it’s ok to make use of them to do your work. Don’t wait for your peers to dive into social networking tools, just because you don’t want to be the first one; or for your direct manager, or middle manager or senior leaders to tell you it’s ok to make use of them. Don’t wait for them. Just dive into social networks and start building your digital footprint, your digital brand helping people get better at what they do by sharing your knowledge out in the open, transparently, and collaborating much more effectively with those who may need of your help, skills and expertise.

Over time, you would start to understand how we are moving, rather fast!, into a world where we constantly have to keep demonstrating our thought leadership, expertise and what we really passionate about, so that it gives us a chance to meet up other people, connect with them, learn with them and eventually rather cooperate or collaborate with them to become better at what we do. So, again, don’t wait, start making use of social tools today, whether it’s a blog or any of the major networking tools out there and jump into the bandwagon. Leave that fear behind, the “what would they say if I start using …”, the “I don’t have time for this”, the “I don’t know what to share or talk about”, the “I don’t want to embarrass myself in front of others, never mind total strangers”, etc. etc. Just pick up that one or two topics that you are really truly passionate about and starting sharing with the world that passion for the next few years to come!

Thus, there you have it. The challenge AND the opportunity while embarking on the so-called Social Business Transformation journey. It’s now down to us all to make a choice and decide where we would want to go and what would we doing to help spark those social interactions. Yes, it’s a choice. And a personal one, for that matter.

So, what’s yours then? Keep hiding away or jump into the bandwagon of the Social Era with both feet?


Written by Luis Suarez

Chief Emergineer, People Enabler and Charter Member of Change Agents Worldwide and a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus.

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Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off

My goodness! Can you believe it’s now a bit over 5 months since I left IBM and moved on to my next adventure as a trusted advisor around Social Business and Digital Transformation? Yes, I know, me neither! It’s just gone so fast it’s been a bit of a challenge keeping up with the pace into this whole new life of being an independent freelancer. Pretty much like when I posted the last blog entry over here in this blog a couple of weeks ago, before I disappeared into a business trip to Barcelona, followed by a long weekend break in the same city, to then come back and embark on my next business trip to Zaragoza. Phew! And yet, while the journey has been incredibly good fun all along, never mind the massive learning experience, here I am preparing, non-stop, for the next business trip just around the corner: Social Connections VI. June 16th – 17th, 2014. Prague. Yes, I know, that Prague.

It’s been a pretty wild ride, all along, since I left my former employer, but it’s been even more interesting participating in a good number of different conversations with former colleagues to get exposed to different perceptions and understandings while trying to figure out where to next from there. Indeed, over the course of the last few weeks I have been taking the time to converse with plenty of former colleagues to catch up with one another on what we have been doing and what we are currently working on and it’s been a bit of a surprise how, somewhere, someplace, there seems to have been this rumour that when I left the company I left in pretty bad terms, with resentment, and without a single intention of getting back in touch with any entry point into the IBM ecosystem. Never mind its extensive network(s). 

Very sad and untrue. I am not too sure where or why that rumour started in the first place and, frankly, I am not even interested in finding out more about it. But those folks out there who know me very well, or who have been working with me for the last 17 years, or any period in between, would probably confirm how, like with any other major corporation, there are always highs and lows, of course (no-one can, nor should, deny them), but, overall, my working experience at IBM has been, if anything, a true privilege. From day one. 

Not every day do you get to work in multiple dream jobs at the same firm, while living in paradise island, with your HR manager physically located in another continent different than yours and with your project manager working in one other (different) continent altogether. And all of that with a pretty good salary, lots of prestige and reputation going the extra mile big time and for a long while, and working with some of the most talented and wonderful people around the globe. If anything, like I said, it’s been a privilege. An honour to have stuck around for that long doing some pretty amazing things realising that, at some point in time, it was a good time to look for a change, to make yourself redundant, and start your new adventure. Whatever that may well be… 

 

Well, that’s essentially what I have been doing myself throughout this time, but, all in all, I also realised, way back after I made the initial decision to depart ways from my former employer, that I would not be going too far away and, instead, I would be hanging around the IBM ecosystem (From the outside, that is) helping facilitate potential clients beginning their own Social Business & Digital Transformation journeys. And while I have been doing some work along those lines already (more on that coming up soon!), there is a special event in my mind that’s going to provide me with an opportunity to explore and experiment further how I can put to good use all of those 17 years of experiences and know-how at a large corporate environment like IBM’s. If I managed to make myself redundant, because I considered that my job in the company was done, it’s time now for me to move on into the next challenge: help clients now, who may have purchased an ESN solution like IBM Connections, adapt to the new reality of the Connected Enterprise.

That’s why I am pretty excited to share over here in this blog additional details about my upcoming business trip to Prague (From June 15th till the 20th) to participate at the upcoming Social Connections VI event. A conference event organised by Social Business practitioners for Social Business practitioners, where it looks like this year is going to be more massive than ever with over 225 participants from across the world. Both the agenda and the speakers line-up are pretty impressive altogether. The venue one of the most stunning places I have yet to visit and speak at. And Prague. In spring time and about to enter the lovely summer. Doubt it can get better than that, don’t you think?

That means we are just one week short for the event itself to kick off and I guess it’s now a good time for me to share with you all what I will be up to while I am there. I will be attending the entire conference, of course, so there will be plenty of live tweeting (and some blogging), but I have also been invited to speak at a couple of different sessions. To name: 

You can have a look into the links shared above for more details on each of the different sessions, and why I am so excited about the opportunity to participate as a speaker on a couple of the topics I am truly passionate about from over the course of the years. From the fast-paced panel discussion where you never have enough time to elaborate a thought or two around Social Business, so being sharp and straight to the point in your answers is an additional bonus, to venturing into exploring what the future of work may well be like for Socially Integrated Enterprises. 

But that’s not all of it. The good fun continues on Wednesday, June 18th, as well, where I will have the pleasure of hosting a one day masterclass around Social Business Adoption & Enablement under the heading “From Adoption to Adaptation, from Enablement into Engagement”. And for this one full day workshop I am truly ecstatic about the prospect of packaging up and delivering accordingly 15 years of experiences, know-how, hints & tips, good practices, use cases, community building techniques, lessons learned, show stoppers, inhibitors, benefits, and overall mindshare of what it is like embarking on that so-called Social Business & Digital Transformation journeys. 

In case you may not have seen it just yet, here’s the description of the workshop quoted below: 

What if instead of “driving” adoption within your organisation, you could inspire and facilitate adaptation instead? What if you would have the means to re-define a new way of working with your fellow colleagues and peers through that very same adaptation to become a successful Socially Integrated Enterprise? What if that methodology, good practices, extensive expertise and know-how would all be at your fingertips, so you could apply it right away? What if you knew the nuts and bolts of getting your management and senior leadership teams all involved right from the start to help facilitate the final social business transformation you have always been looking for? Are you ready?

Come and join us on this one day masterclass to find out and learn how you can get the most out of your IBM Connections deployment to begin, or continue, that transformation journey into becoming a successful Social Business.

Agenda:

09:00 – Welcome and Overview
09:10 – IBM Connections and the Connected Enterprise
10:00 – Use Case #1: From hierarchy to wirearchy (IBM Connections Profiles)
11:00 – Morning Break
11:30 – Use Case #2: From document centric to people centric (IBM Connections Files)
12:30 – Lunch
13:30 – Use Case #3: task centric computing (Getting Work Done through IBM Connections Activities)
14:30 – Use Case #4: Networks as the new production line (IBM Connections Communities)
15:30 – Afternoon Break
16:00 – Use Case #5: A Day in the Life … Making sense of it all in the new way of working
16:30 – Closing discussion
17:00 – Workshop ends at 17:00

Whether you are just getting started with your Social Business Adaptation Journey, or whether you are already a very well seasoned 2.0 knowledge worker, this workshop will provide you an opportunity to learn with other fellow practitioners through plenty of practical, hands-on advice, good practices, lots of hints and tips and, most importantly, all of the necessary knowledge resources available to date. It will help you as well to even break free from the email yoke: Outside of the Inbox 

As you can see, it’s going to be a pretty packed up and intense one full day workshop, but, at the same time, it’s going to help me understand whether it’s something that I can then port over to other cities, other venues, other events, even online!, and make it one of the various work streams I’m currently working on as an independent freelancer. It’s bound to be very interactive and overall very engaging, since I’m hoping to collect plenty of feedback from participants to keep improving the overall user experience for future instances. 

The good news is that if you are around those dates there is still time for you to sign up and join us. But if you can’t make it to Prague in just one week from now, don’t worry. Submit your city in the comments to this blog post and, who knows, before you know it, we may be able to host it around your neck of the woods. After all, it’s just such a small world, eh? 😀 And, while I am busy working on the last minute preparations I can guarantee you that the overall masterclass will become available online as a virtual, interactive, workshop some time soon, too!

See? This week is #WOLWeek (Working Out Loud Week). And my good friends Jonathan Anthony, Austen Hunter and Simon Terry, along with a whole bunch of people and the rest of the folks at Change Agents Worldwide (@chagww), have already kicked things off with numerous blog posts, tweets, plus sings, etc. etc. so I guess I have already started with my own share of working out loud practices by letting you all know folks what I will be spending my time on, and a large chunk of it, for sure, for the rest of the week: Social Connections VI and the Masterclass “From Adoption to Adaptation, from Enablement into Engagement”. 

Hope you will have a chance to join us, whether at Social Connections VI, or the Masterclass I will be hosting on June 18th in Prague following the #soccnx event itself, or, eventually participating further along into #WOLWeek. All in all, it’s bound to be good couple of weeks of fun, learning, knowledge sharing, and, why not, visiting one of the most beautiful cities in the world. At least, you shouldn’t miss on that, right? 😀 

 

PS. Ohhh, and before I forget remember that, as I mentioned on my last blog entry over here, all of my #WOL (Working Out Loud) activities will also happen over in my Google Plus profile from here onwards … 

 

Written by Luis Suarez

Chief Emergineer, People Enabler and Charter Member of Change Agents Worldwide and a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus

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Working Out Loud with Google Plus – Part Deux

One of the themes around both Social and Open Business I have grown rather fond of over the course of the last 2 to 3 years is that one of Working Out Loud (Other related topics would be as well narrating your work or observable work, a.k.a. #owork). From the moment that fellow Change Agent Bryce Williams coined the term, nearly 4 years ago, to today, a lot has happened, but, surprisingly enough, the interest around this very same subject continues to raise the stakes that perhaps the realisation of becoming a successful Socially Integrated Enterprise is no longer just around how social you may well be, whether internal or external, with your peers, your customers, business partners or, even, your competitors, but maybe about how comfortable you may well feel when showing your work, out in the open, in a rather transparent manner, for others (even total strangers) to benefit from. What do you think? Are you ready to start working out loud as well? 

I can imagine how throwing yourself out there into the unknown, hoping for the best, may well be a bit of a challenge in itself. I mean, if you look into it, within the corporate world, all along, we have always defaulted to work in private, close silos with team colleagues whom we knew rather well, or even just our very own selves, as we have kept protecting and hoarding our own knowledge thinking that would make us all become indispensable to the business. Remember the good old mantra of “Knowledge is power”? Well, it may well have its days numbered… 

I know plenty of you folks out there would tell me that knowledge is power is still very much alive and kicking and, in fact, it pretty much rules everywhere, even in our social, digital activities, specially, when we just keep talking, referencing and sharing other people’s content and work items vs. our very own. Mainly, because we just don’t feel comfortable and open enough to think AND act different; to shift and change our very own behaviours and mindset; to show how vulnerable and limited we all are, after all, as we move on and transition into “Knowledge SHARED is power”. Yet, let me tell you, based on first hand experience, there is a lot to gain. And we are no longer alone. Not anymore. By far. Yes! It’s time to open up!

Like I said, over the course of the last couple of years plenty of people have been thinking and talking openly about the whole concept behind Working Out Loud. It’s become a mantra as well, for a long while now, for my fellow peers and myself at Change Agents Worldwide with folks like John Stepper, Susan ScrupskiJonathan Anthony, Jane McConnell, Catherine Shinners, Simon Terry, Dennis Pearce, Christoph Schmaltz, Patti AnklamHarold Jarche, Jon Husband, Eric Ziegler or Ian Thorpe talking about it extensively and, much more importantly, walking the talk in showcasing how it could work not just for organisations but for knowledge (Web) workers, in general, even when doing client work.

Oh, yes! We are not alone in this. Far from it. Plenty of other folks (to name a few), like Matthew Partovi, Dion HinchcliffeRogier Noort, John WengerMarshall Kirkpatrick, John HagelEuan SempleStowe Boyd, Stephen Danelutti, Greg Lloyd, Sacha Chua, David Burkus, Maria Popova (Reflecting on Austin Kleon’s Show Your Work), Hugh MacLeodJanet Choi, Sunder Ramachandran, Jessica Grose, Moyra Mackie, Louise McGregor, Laurie Webster, Rick Ladd, John Buonora, Jane Bozarth, Michael Sampson, CV Harquail, Inge Ignatia de Waard, Lloyd Davis, Bernie Mitchell, Nick Milton, Sarah Lay, Ewen Le Borgne, Mike Taylor, Russell Pearson, have been talking and writing about Working Out Loud for some time now, demonstrating how it’s not as scary as it may look like. Quite the opposite. They have been sharing plenty of first hand experiences and insights on what it’s meant for them all along and, if anything, it’s been pretty inspiring overall seeing how this topic is picking up more and more steam by the minute by everyone else.

Even organisations are jumping into it. Examples like Grundfos (Read as well Thomas Asger Hansen’s take on it), Deutsche Bank, National Fluid Power Association, Lowe’s, etc. etc. have been embracing this mantra as well of #workingoutloud (#WOL). Even some vendors like Salesforce, IBM or Podio have been advocating for it, too! You would probably say that, at this point in time, it’s an unstoppable movement towards opening up organisations, business processes and technology while inspiring, throughout the knowledge workforce, new, innovative ways of thinking different while doing business.

But what is Working Out Loud exactly, you may be wondering, right? Well, instead of me detailing a short explanation of what it would be like I thought I would point you to a short video clip of about 3 minutes, put together by my colleagues at Change Agents Worldwide, for Salesforce’s Chatter, that pretty much explains what it is and how you, too, could embark on it without too much effort or disruption from your already existing day to day work routines. Have a look and see what you think: 

 

So, after watching that short video clip you now may be wondering why am I putting together this blog entry in the first place, right? Well, after having embraced Working Out Loud for a good number of years while I was at IBM, as both a Social Business Evangelist and Lead Social Business Enabler, more than anything else as an opportunity to show and demonstrate how it would work through pure hands-on, walking the talk, and leading by example, I thought it’s now a good time for me to pick it up again, even as an independent trusted advisor, and show what it would look like out there in the Social Web.

The interesting thing is that this is not the first time that I do it. I have done it in the past through Twitter multiple times, and even through Google Plus itself as well, as I have blogged about it a couple of years ago over here. That’s essentially how #elsuasworkbook was born in the first place and while I am just about to get things started with client work around Social Business and Digital Transformation and things are beginning to settle down a bit with my new life of being an independent I thought it would be the perfect opportunity to show everyone in my networks (and anyone else who may be interested for that matter) about what it is like Working Out Loud for yours truly. 

It’s bound to be an interesting experiment, since I know I will be trying hard to be as open and transparent as I possibly can, through my Google Plus profile, to describe the kind of work that I am currently involved with at the moment. Oh, don’t worry, radical transparency is a bit too far away for me at the moment, specially, while I am trying to taste the waters of a new working life, but over time, as I, too, myself get comfortable with the uncertain, the level of transparency will keep increasing more and more by the day. 

After all, if you would remember, transparency is one of the 10 Principles of Open Business and, to me, one of the key mantras I decided to adapt to over the course of time in my transition journey away from Social Business into Open Business. From not only talking about social, but also doing / living social AND Open.

Thus, if you would want to find out some more how things will work out for me from here onwards, check out my Google Plus Profile or just keep an eye on #elsuasworkbook every now and then to get a glimpse of what’s happening. Oh, and if you decide to jump in as well, let the world know (me, included, please!) about how and where we can find you, working out loud. For now, I will leave you all with a couple of rather inspiring quotes on the topic, as well as the prospect of enjoying the lovely weekend ahead of us. Mine is just about to get started now! 

Have a good one everyone!

 

 

Written by Luis Suarez

Chief Emergineer, People Enabler and Charter Member of Change Agents Worldwide and a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus

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This Is *Your* Ninth Day – Humanise Work #CAWW

I can hardly believe it’s been almost 3 months now since I became independent and, yet, it feels like it’s been like that for ages. Somehow I’m starting to feel like the transition period is coming to an end or, perhaps, even, it never started in the first place. Things have been moving along so fast that there hasn’t been a dull moment whatsoever. The learning experience has been par to none. The massive, and rather drastic, change from having worked for the last 17 years in one of the largest IT corporations out there (IBM) to running your own business, on your own, can be quite something. All along, I knew the uncertainty would be here to stay with me for a good while, yet, the excitement keeps trumping that very same uncertainty, specially, when all of the current work around constantly building the pipeline for new work is starting to pay off as well. But if there is anything that I have been grateful about all along, since I made the move, was joining a very special group of rather talented and very smart folks who have made it worth while for me, all along, coming to work every morning: Change Agents Worldwide. Why? Well, because we may be on the brink of witnessing our collective ninth day. And we need to be ready. Are you?

Yes, that’s right. I thought, in today’s blog entry, I would take the chance to share with you folks one, of the many!, reasons as to why, a few months back, I decided to go and join Change Agents Worldwide as a Solo Change Agent. It’s all about our common vision of humanising work, of living through, day in day out in our daily work routines, how we feel the future of work would be like, except that instead of waiting for 3 to 5 years to see it coming along, we all, collectively, gathered around to make it happen today as we continue to build an uncompany.

Essentially, it’s been about having us explore, first hand, what it would be like what we preach and talk about with much passion and dedication. In a way, we feel we are tasting our very own waters to perhaps show and demonstrate everyone, starting with ourselves!, that it is possible to define the future of work today, after all, making it more human, networked, hyperconnected, smarter, collaborative, open, transparent, engaged. That it is something that begins with each and everyone of us, knowledge (Web) workers and change agents. And that it is a journey we all decided to begin as a group effort where we may not know exactly what the final destination may well be, but we all feel that what really matters is not necessarily that very same final destination, but the journey itself.

That’s what my good friend, and fellow Change Agent, Kevin Jones, did recently when he put together this incredibly inspiring and thought provoking video clip (that lasts for a little bit over 3 minutes) under the rather suggestive heading “Humanise Work: The Ninth Day”, where he comes to reflect, and pretty accurately, too!, on the current poor (literally) state of things within the corporate world and the realisation of what the future of work should be like, and, exactly, relating, pretty well, what motivates and inspires us, Change Agents, to come to work for every day. Take a look into the embedded video clip below and see what you think. Is that the kind of world we would want to live in, the industrial world, that is, or is it time to put a stand on things, think AND do different:

 

So why am I posting about this today, you may be wondering, right? Well, it’s as a result of a good number of conversations I have been having with people, mostly face to face, when they bring up an issue I am pretty sure vast majority of independent freelancers / consultants / advisors / coaches / facilitators, etc. etc. may bump into, if not already, when they start to potentially do client work and the killer question comes up: How are you planning to scale?

It’s a question that doesn’t have a straight forward answer. Or maybe it does. Context and the ever growing complexity of work would probably matter now more than ever. Things are changing quite a bit. Disruption is happening all over the place at a more rampant pace that perhaps anyone out there could have had anticipated all along. Yet, the reality is that question on scalability will have to find a pretty good answer, and very soon, as we are progressing and moving forward, relentlessly and with no turning point, to that so-called Freelance Economy.

Like any economy out there though, specially, nowadays, we all know there will be a number of different issues and problems coming up over the course of time that would put the Freelance Economy to the test, yet, the potential and the opportunity for redefining the whole concept behind meaningful and purposeful work are very real and are here to stay. Never mind re-introducing a whole bunch of concepts that looked like we may have forgotten them over the course of last few decades, but that Kevin graciously reminded us all about on the second part of the video clip shared above.

Thus, again, how are we going to scale in today’s ever growing Freelance Economy then, you may be wondering, and escape that tumultuous uncertainty everyone keeps talking about? Easy. Through our networks. In my own personal case, through Change Agents Worldwide. My primary, core network to get work done in an open, collaborative and transparent manner through a common set of core values we all believe in and share dearly. We know and understand fully we can then scale even further beyond, any which way, through our very own extended networks across the world, co-building, nurturing and cultivating a whole bunch of various different partnerships, as my good friend, and fellow Change Agent, Rob Paterson, blogged about beautifully a little while ago when he explained why he joined CAWW as well.

And best part of it all? It is that for all of us, fellow Change Agents, it’s a continuous learning experience, where we have embraced and live through, day in day out, that good old mantra Harold Jarche blogged about a while ago on “Work is learning, learning is the work”. But you know what is an even better part of this whole new experience and exploration of what the future of work could look like? That you, too, could come along, today, and join us, hire us, play with us, or even start a new adventure with us and eventually help us help you humanise the way we work.

The Ninth Day is coming … Are you ready for it?

 

Written by Luis Suarez

Chief Emergineer, People Enabler and Charter Member of Change Agents Worldwide and a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus


 

[Oh, before I let you all go, and if you can, come and join us on May 29th at noon EDT on a webinar that fellow Change Agents Joachim Stroh, Simon Terry and Kevin Jones will be hosting around this very exciting topic: “Creating a Vibrant Social Network Employees Will Love”. Check out this link for more information and registration details and we certainly look forward to seeing you all there!]

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How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

If you have been reading this blog for a little while now, you would notice how there is a certain topic that keeps coming back time and time again, as one of my main key focus areas I have always felt would help advance our overall efforts of pushing the boundaries of our various different social business transformation journeys: the overall client experience. And I am not talking about the traditional concept behind a customer. To me, everyone is a client in some form or shape: your very own colleagues, your managers, your executives, etc. are also even your clients. You keep serving them for whatever purpose through your specific cooperation and collaboration efforts. They are also the very same ones that keep you employed for many years to come, just like any other customer would do. Are you paying attention to them as well just as much?

While I was at IBM, working during those 17 years in multiple internal projects within 6 different business units, one comes to realise that even though you are working on the blue dollars (vs. the green dollars), there is always something you can do to focus on that client experience: delighting your clients. That is, help them achieve their goals and objectives, address and fix their potential business problems, and eventually help enable them to excel at what they are already rather good at. It’s an interesting, and a rather fascinating experience altogether, because, amongst several other things, it always manages to keep you sharp, in your toes, about the client value you can provide, even to your peers. To the point where, to me, it became my new KPI over the course of time in terms of how I would value and measure the success of my own work across organisation(s).

How delighted are your customers with your own work over the course of time is probably as good as it gets, whether internal or external, in terms of proving and demonstrating your value and overall contributions, so when the smart folks at CMSWire invited me to write an article around the whole topic behind “The Search for ROI in Social Business” I just couldn’t help writing about the need, for me (Perhaps for you, too), to create that new KPI that would help me successfully identify whether I am on the right track, or not, in providing value to the customers I interact with, specially, now even more so that I am an independent trusted advisor and have shifted focus from internal into external work. 

That invitation from CMSWire to write that article has also helped me frame something that has been in my mind for a long while, whenever I embark on the conversations of how do you measure the value of your own Social Business initiatives, and whether it’s time to go deeper, moving further beyond the overall low hanging fruit of just measuring the usage of social technologies. To me, we are witnessing the unique opportunity of not only going more in-depth into the overall value proposition of Social Business, but perhaps re-define a new KPI around the client experience which, more and more, gets defined itself by the overall employee experience.

In case folks may have missed that article over at CMSWire, I have now taken the liberty of also reproducing it here below, so you can all have a look and comment on whether there is a need to go deeper and reframe altogether new KPIs to help evaluate more effectively the overall customer value propositions around the Social Business Transformation journey or whether we should just stick around, with the easy part, i.e. with the low hanging fruit. Something tells me we shouldn’t, but I would let you be the judge of that sentiment while going through the article itself… 

How the Client Experience Defines the New ROI of Social Business

“I remember when things were just getting started with Enterprise 2.0, then Social Business, how we were all trying to prove the business value of social technologies and even our very existence as 2.0 practitioners in the workplace. Do you remember how tough it was to justify yours to senior management? How things have changed since then ….

Fast forward to 2014, and while the conversation around measuring the business value of Social Business persists and is perhaps more relevant, the focus and intent of the questions have shifted. There is no longer a need to justify it, but rather an opportunity to evaluate the maturity of different initiatives as you progress on the Social Business journey. No one can deny the impact of social technologies at the workplace anymore — and that’s a good thing. We have *finally* moved on.

Beware the Low Hanging Fruit

The dialogue has evolved, although we may at times still have the impression we are running a circus, as Carrie Young brilliantly indicated in “Social ROI = Return On Insanity” This happens when we stop thinking outside of the box and the inertia kicks in that’s so pernicious in the business world: only measuring the low hanging fruit.

This is far too easy. Measuring the usage of social technologies at the workplace is far easier than the significant impact on the overall business outcomes. This is where the real challenge currently lies. I have advised clients all along that to measure the business value of your social business initiatives you should aim higher than the low hanging fruit for your critical business KPIs. The ones you have cared about throughout the years, perhaps decades. These provide the opportunity to truly change your business through the digital transformation.

There is also an opportunity to rethink how we approach these KPIs. In the Social Era it remains a challenge to measure emerging 21st century business models with a 20th century mentality. And that is where the circus begins…

There may be a better way. Let’s explore it.

A New KPI

The main business goal of most companies is no longer to just profit per se (although still a major driver), but essentially “to delight their customers,” as Steve Denning would say. Each of us can remember very well when the last time was that we had a delightful experience as a customer, and more importantly, when we didn’t. I bet our first reaction was: “Wow! What a delightful client experience. I wish I could repeat it again!”

And that’s essentially what we want for our customers — to improve their overall client experience. But in order to do that we need to aim at improving the employee experience as well, and that’s when problems arise. Very few people would deny that the client experience is defined by the employee experience. Happy employees = happy customers. It’s good for the business.

Unfortunately, employees are not very happy. Recent reports from Gallup claim that only 13 percent of employees are engaged at work worldwide. Yes, let me pause there — only 13 percent.

That essentially means that your business is being run by only a slightly over 10 percent of your employee workforce. If that’s not a worrying sign, I don’t know what is. How can we possibly define the client experience as delightful if employees aren’t there in the first place? Want to find a new business KPI that matches today’s No. 1 business problem? Look no further: employee engagement (commitment, involvement, compromise — whichever moniker du jour you favour).

I strongly believe (and always have) that Social Business can reignite a disengaged workforce, while also helping reengage vendors and clients. The apathy is permeating beyond your employees to your customers and business partners. We need to do better. We need to do MUCH better.

It’s a challenge to strike a renewed sense of purpose, meaning and more effective way of getting work done when employees lack a strong sense of belonging, of feeling appreciated, trusted, respected and valued. When you enable your employees to think and act differently through emerging social technologies — giving them autonomy, flexibility, responsibility and, above all, ownership of the work they do — you start to realize you’ve entered a different league when measuring the business value of Social Business.

Measuring the usage of social tools is helpful for clarity and awareness, but don’t stop there. Go deeper. Work with your knowledge workforce to co-create new KPIs based on their employee experiences. Chances are high they know better than you whether they are doing the right job with clients based on their interactions with them — out in the open, working more publicly and transparently, working out loud. Success will be their new reality when they reengage to delight their clients.

Showing the Way to the 21st Century

One of the many worthwhile examples that demonstrates how this can be done is TELUS, a national telecommunications company based in Vancouver, British Columbia. Dan Pontefract, Chief Envisioner at TELUS, confirmed its employee engagement rates increased from 53 percent to 83 percent and that it correlated this to an improvement in business outcomes — a.k.a. revenue. I know what you’re thinking — wow! From 53 percent to 83 percent through applying and embracing social technologies and a new kind of leadership, Open Leadership.

That’s just one example of many of how we can aim higher to strike a balanced, measurable set of outcomes to prove the ROI of Social Business. We need to stop paying for the circus and get down to action. The *real* action.

So, who wants to jump the shark and move into the 21st century to become a successful Socially Integrated Enterprise? This is your new ROI: start by improving the client experience through the employee experience.

The rest is just a distraction and one that should be avoided. At all costs.”

 

Written by Luis Suarez

Chief Emergineer, People Enabler and Charter Member of Change Agents Worldwide and a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business; and has been living, since February 2008, a (work) life without email challenging the status quo of how knowledge workers collaborate and share their knowledge by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work. He can also be contacted over in Twitter at @elsua or Google Plus


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