IBM’s Client Experience Jam Is Now History

5 thoughts on “IBM’s Client Experience Jam Is Now History”

  1. Hi Luis Suarez, some swell thinking from you at the jam. Congrats! Do they read each and every thread?Or is it luck that plays a role or is it early birds?

    Thank you!

    1. Hi Amritha, thanks a lot for dropping by and for the feedback comments! Appreciated the input. If you are asking about fellow IBMers reading every single thread the answer would obviously be “probably not”. Thousands and thousands of interactions in such a short time span may not be humanly doable. People find their way into what interests them through emerging ideas, themes, tags used, people they would want to follow up on and so forth. Essentially, people dive in as they may see fit within their own work schedules as well. Even to the point where plenty of us just block our calendars at times during those days to participate in the Jam discussions…

      The fascinating thing comes afterwards, when the Jam is over and the IBM Jam team do a phenomenal piece of work on applying some social analytics to capture top-notch content and conversations, ideas and emerging discussions and get the most out of them. That’s the task that they are about to embark on in order to capture outcomes from the Jam they can then promote to initiatives that can be executed across the company.

      That’s also what I am hoping to be able to share over the course of time when those insights come along and they may be relatively open to everyone out there… Thus stay tuned for more to come 🙂

      Thanks again for the feedback!

    1. Hi Marnix! Many many thanks! Greatly appreciated the heads up and the feedback! And happy to see you have shamelessly shared a link to it. By all means, feel free to share, reuse, or whatever else accordingly! Thanks for sharing the link to the FB page and glad you folks have enjoyed it! Way too cool!

      And happy to see that good work coming along! 🙂

  2. Hey, Luis… social business is here and I was also there, enjoying the Jam!!!
    Just to be precise and “fair” 🙂 with such a historic Jam, let me remember you that it was not about redefining the IBMers values, but about capturing the behaviors that help us to show, precisely, those values. It was about building a new layer of IBM culture. So, it wasn’t a revision nor a “back to the past”, but a great step forward, as the behaviors are key to take properly care of that fundamental area of the client experience, as you define. Tought it was important to clarify this point to better understand the IBM journey towards social business you are comment here.

    And, by the way, looking back it’s really amazing to recall that IBM values were build by the IBMers in a pioneering Jam in 2003 (yes, 1 year before than, let say, Facebook, started to emerge). That’s a vision! Great to talk to you also beyond the firewall!!!

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