As you may have noticed by now, the little experiment that I had in mind to go and play with while I was attending last week’s IBM Connect 2013 conference event in Orlando, Florida, didn’t work too well, not because of lacking the intention, the motivation or the energy for it, but mainly because I killed my voice on the first day of the event. On Sunday. Yikes! How unfortunate and what a bad timing, because I was really looking forward to exploring that new experiment I have been toying with for a while now. Oh, well, next time around then, I guess, right? Either way, I am now back home, still in full recovery mode from 36 hours non stop return trip, but you may be wondering why I broke my voice on the first day of the event and what provoked it, right? Well, nothing more than plenty of wonderful conversation after conversation around perhaps what I feel has been the main theme throughout the event: Social Business Adoption!
Indeed, if there would be a highlight of what I learned, what I participated in, spoke about, talked about with fellow colleagues, customers and business partners, I could surely summarise it with a single key word: Adoption! It was truly fascinating to see how mature the Social Business field has become over the years and how plenty of the customers I talked to last year around Adoption were this year’s keynote or breakout speakers sharing their story, their journey, on becoming socially integrated enterprises. Yes, fascinating is a good word to describe the overall experience and the huge sense of pride I experienced (even today!) when I get to see customers sharing very powerful stories all around their social business journey(s) with lots of incredibly refreshing and inspiring success stories. Yes, of course, and the good lessons learned here and there, too!
I think it was also the first time ever, in the 20 years the conference has been running (All along known before as Lotusphere), that there were more case studies and customers on stage and breakout sessions than ever before, which I guess is a really good sign that highlights how mature the whole field of social business is when the customers are the primary focus. That’s probably the best part of the conference, where you just sit back, relax, free your brain from any constraint and just learn. That is essentially what I did for the entire week non-stop!
I tried to attend a good number of the sessions with customer case studies and success stories, but, unfortunately, I didn’t succeed in making some of them. Not because I didn’t want to, but simply because I had lots of other customer meetings myself, plenty of them for the first time ever that we meet face to face, and that I am sure next year they would be on stage as keynote or breakout speakers themselves sharing their own story. Yes, I feel that confident it will happen. The energy was there, the excitement, too!, but specially, the commitment, purpose and focus to make it happen all around. In fact, I raised the challenge for each and everyone of them that a year later they should be the ones on stage!
And they accepted it! Game ON!
Either way, like I was saying, the main reason why I broke my voice during the event on the first day was because of the huge amount of conversations I had with people, fellow colleagues, customers and BPs, non stop around adoption strategies and mainly describing IBM’s own journey towards becoming a successful social business that prevented me from even hanging out at the poolside bar, which, for instance, was the place that I spent most of my time last year. Well, this year I only visited it once and on Thursday evening, once the event was over! Ha! I need to work on that, I guess, and get closer next year. After all, the weather was just gorgeous whole week long!
Over the course of the next few weeks I will be sharing plenty of additional highlights of what I experienced and learned throughout the conference, since I will have a chance to reflect on what I was exposed to and inject those learnings into new blog entries that I will try to connect with the overall theme from this blog. Perhaps the most exciting one insight I can share now is how a good number of the conversations I had moved around Open Business, which is starting to grab more and more attention by customers as an opportunity to open up, become more transparent, honest, and authentic on how they would want to conduct their business with their own customers. So I will have a good chance as well to talk about that over the course of time. So much so that on the #ptisocialbiz session that I co-presented I stated how my main objective for 2013 is going to be to drop the Social Business moniker and instead adopt Open Business.
For now though I thought I would just point you into perhaps one of the main resources out there that I will keep referencing time and time again about the event itself, which, in this case, it’s the link to the Livestream presentations that took place and that, although didn’t cover them all extensively, some of my favourites were recorded for later viewing as well. Like the Opening General Session, which I thought didn’t present us with much of a WOW! – Bang! Boom! feeling confirming, if anything, that social business is now mainstream. It’s here to stay and it’s here to transform the way we do business and instead of focusing on a massive spree of new features and capabilities the shift now has moved on into how I can apply it to my day to day business, regardless of the industry. Refreshing altogether!
Another favourite session worth while checking out would be the keynote from Day 2 where there were some of my favourite case studies shared through a short video clip, along with 3 live customer stories where David Jones pretty much just nailed it, sharing plenty of insights and helpful tips on accelerating their own adoption of social software for business! But for the rest, I will be talking about it at a later time in a number of different articles, like I mentioned above. Perhaps, for now, I will give you a teaser sharing along, and like I have been doing for other conference events, the .PDF file with all of the extensive live tweeting I did during the whole week, so you could have a glimpse on what customer case studies sessions I was rather interested in, what other general sessions I attended and, specially, what kinds of conversations I embarked on throughout the event itself, both face to face and virtually.
As usual, you would be able to find the .PDF file over at my Slideshare account (Here is the direct link to it), and here’s the embedded code, so you can take a look right away and breeze through it. Like I mentioned, I will be covering in the near future plenty more ground of those social business adoption stories, some of them so inspiring that I still have got a lovely aftertaste that will be difficult to get rid of. So here it goes:
And that would be it for me for today for the first, of several, blog entries on some major highlights from IBM Connect 2013, although I am thinking I’m not going to share them all right away, so I can pace through some other interesting reflections I have been musing and pondering about since my last article over here. That way we can balance it a bit nicely in between multiple other things that are happening at the moment.
Oh, in case you are wondering, the picture I decided to include above on this post was also one of my favourite highlights from the overall event: a live snapshot taken while at the Opening General Session where Alistair Rennie (General Manager for IBM’s Collaboration Solutions) gave a huge shout (and mention!) to a smashing, talented, gifted group of individuals who are taking brand advocacy into new levels: the IBM Champions for Collaboration Solutions. Splendid highlight for sure and the perfect way to kick off quite an amazing event: start by treasuring and nurturing your brand advocates and social evangelists.
It’s the least you could do to recognise, acknowledge and embrace their extended hard work and their ever going the extra mile for you and your brand!