E L S U A ~ A KM Blog by Luis Suarez

From the blog

KMers – Let Go of Control: Encourage and Monitor

Gran Canaria - Pozo de las Nieves & Surroundings in the SpringEarlier on today, on my blog post around 10 Reasons NOT to Ban Social Media in Organisations I was eventually sharing a number of different arguments as to why social computing within the enterprise is a worth while effort to pursue further. Those arguments were trying to provide a reply to the original resource that stated why some businesses out there may not be that open and receptive, just yet, to social networking. So I thought in this blog entry I would continue to pick things up and share some further insights, specially around a number of those headings picked up by this meme itself. Namely, it’s about controlling the message, employees will goof off, social media is a time waster and employees can’t be trusted. How do I plan to continue the conversation? Well, with a little help of my friends, of course!

In the past, you would remember how I have been talking about a special group of KMers, right? A bunch of really smart, witty, incredibly insightful, thought-provoking, passionate and rather enthusiastic people about the topics of Knowledge Management, Collaboration, Communities, Learning and Social Networking. Yes, that’s right! That talented group of great thinkers! Well, every Tuesday at noon EDT they get together on Twitter (I try to join them as many times as I possibly can), pick up a topic and a moderator and they embark, in my opinion, on some of the most interesting and exciting conversations you can have around on the Internet at the moment, covering various different areas, but perhaps with a special focus on KM itself, after all.

Like last week’s, around the topic of "Let go of Control; Encourage and Monitor", moderated by my good friend, and KM extraordinaire, Stan Garfield. That one hour tweetchat event surely touched base on a good number of the arguments that could counteract most of the premises I mentioned above as potential issues why companies would not be interested in social networking in the first place. Lucky enough, we have got the chat transcript from the whole thing!

And that’s why today I thought I would continue further with that meme adding up a number of different reasons why each of those arguments would sound rather weak, after going through the several dozens of great insights, ideas, experiences, know-how and knowledge shared by each and everyone of those folks.

So I am going to keep quiet for now. I am not sure whether the chat transcript will stay there forever. You can have a look and read through it over here. But just in case it may disappear, and for the sake of saving some of those great conversations, I have reproduced below the tweetchat event as it happened. I would encourage you all go through it over a cup of coffee, or tea, since it’s on the long side of things… And enjoy it! Here it is:

"4:01 pm stangarfield: Welcome, KMers! This is Stan Garfield in Detroit – I will host today’s chat. Please introduce yourselves. #KMers
4:01 pm swanwick: It’s the noon hour and time for #KMers This week moderated by the venerable @StanGarfield #KMers
4:03 pm stangarfield: Is anyone getting error messages using TweetChat? #KMers
4:03 pm ChiefExecMom: Theresa Sullivan working in KM at Bain & Co for 8+ yrs. Lurking today, but love the topic so much I had to say YES to joining #KMers
4:03 pm 4KM: Hello everyone: Alice MacGillivray: used to mng #KM grad programs; int #KM #leadership #complexity links. Looking fwd to learning #KMers
4:03 pm swanwick: @elsua @4km @jmcgee @vivisimo @kcbower @rsamii @sapreston and many more. Thx for the promo of today’s chat via RT #KMers
4:04 pm stangarfield: @ChiefExecMom Welcome, Swan, Theresa, and Alice! #KMers
4:04 pm jmcgee: Howdy Stan – Jim McGee here in Chicago after some vacation time – KM and knowledge work consultant these days #kmers
4:04 pm kcbower: Kate Bower, grad student re: #KM @Northwestern. Currently researching #PKM; will be seekng study participants (read: you!) nxt wk! #KMers
4:04 pm curtisaconley: Hey all, Curtis Conley from Chicago here #KMers
4:05 pm stangarfield: Welcome, Jim, Kate, and Curtis! #KMers
4:05 pm kcbower: @swanwick Always happy to help promote. ๐Ÿ™‚ #KMers
4:06 pm kcbower: @stangarfield Thanks, Stan – looking forward to the conversation. #KMers
4:06 pm stangarfield: Let’s get started. Q1: In your organization, or in orgs you have seen, has the use of social media been embraced or restricted? #KMers
4:06 pm swanwick: @ChiefExecMom Big shout out to Theresa for doing some summaries of the #KMers chats. Theresa, promo ur blog. #KMers
4:07 pm 4KM: @stangarfield Not getting error msgs but delays and 1 post didn’t show #kmers
4:07 pm kcbower: @stangarfield You mean as an internal tool for knowledge sharing, and not as external outreach, correct? #KMers
4:07 pm swanwick: @stangarfield Q1: Little of both. Want to get feet wet, but a lot of caution/trepidation when it comes to #SM #KMers
4:08 pm 4KM: Over 50% of my work is w governments and restrictions seem to be increasing #KMers
4:08 pm curtisaconley: Embraced by some members of org., but have seen IT usually try to restrict or limit use of SM tools #KMers
4:08 pm stangarfield: @kcbower Either one. Internal use of tools such as wikis or microblogs, or external use of tools like Twitter or Facebook. #KMers
4:09 pm ChiefExecMom: @swanwick Disclaimer they’re quick & dirty, but find summaries of some previous chats & more forthcoming http://tinyurl.com/23zolmg #KMers
4:09 pm 4KM: I sometimes see enthusiasm, but misguided (e.g., have "launched a wiki" (i.e. made available) #KMers
4:09 pm pekadad: @stangarfield Lee Romero from Deloitte in Detroit here. Joining a few minutes late. #KMers
4:09 pm kcbower: Q1. Internal -neither embraced nor restricted – encouraged in some depts but employees disinterested. Culture v. slow to change here. #KMers
4:10 pm jmcgee: Q1: – mostly I’ve seen what I would call "cautiously embraced" – toe in the water stuff – unless it’s restricted by industry regs #kmers
4:10 pm 4KM: Welcome, Lee #KMers
4:10 pm pekadad: @curtisaconley I’m not sure I would characterize it as IT, but risk / legal throwing up walls, raising concerns. #KMers
4:11 pm swanwick: Q1: nobody wants to get left behind, but they also don’t want to spend money that is not clearly tied to revenue right now. #KMers
4:11 pm 4KM: In my exp, employee use off-hours off-radar varies hugely, often depending on field in which they work #KMers
4:11 pm stangarfield: How about central groups worried about not being able to control content such as in wikis? #KMers
4:11 pm ChiefExecMom: Q1 No we have not embraced #SM at all. A few pilots happen but nothing gets traction #KMers
4:12 pm 4KM: Oddly enough, recently saw an audit shop launch something and they seemed open to shared control (not tested) Q1 #KMers
4:12 pm swanwick: @ChiefExecMom Why do you think no traction for your #SM projects? #KMers
4:13 pm VMaryAbraham: Q1: Both internal/external use hv their issues: risk, what’s gd practice, dependence on email, privacy/confidentiality concerns, etc. #kmers
4:13 pm rsamii: @swanwick agree that no one wants to be left behind. Often new things r embraced if competitor is using it #KMers
4:13 pm kcbower: @ChiefExecMom Appears to be same here. Staff appear unwilling to learn unless mandated. #KMers
4:13 pm Vivisimo_Inc: @stangarfield Wikis seem to be green lighted. No issues with central group controlling content #KMers
4:14 pm 4KM: Know one ministry (Canadian dept) where use took off but pt of huge change project with sr exec support/#leadership #KMers
4:14 pm VMaryAbraham: @stangarfield Stan, when you say central group, do you mean senior managers or KM managers? #kmers
4:15 pm pekadad: @jmcgee I think you highlight a specific concern – issues with regulated industries (or maybe other industry-specific issues) #KMers
4:15 pm swanwick: @Vivisimo_Inc Do you think there is a large uptick in wiki use? #KMers
4:15 pm stangarfield: @VMaryAbraham Usually KM managers used to controlling published content #KMers
4:15 pm rsamii: @kcbower @kcbower do your colleagues use #sm for non work-related stuff? #KMers
4:15 pm Vivisimo_Inc: @VMaryAbraham the thing is though SM tools promote the share of tacit knowledge – no risk no reward – fine line #KMers
4:15 pm jmcgee: curious is issues of content control are more about uncertainty over how to make use of new tools reluctance to lose face? #kmers
4:15 pm ChiefExecMom: @swanwick We’re not getting traction b/c we’re not showing full value by not going in with a clear strategy or value proposition #KMers
4:16 pm VMaryAbraham: So sad. Probably not rare. RT @stangarfield: @VMaryAbraham Usually KM managers used to controlling published content #kmers
4:16 pm stangarfield: Has anyone experienced having access blocked to external sites such as Yammer? #KMers
4:16 pm 4KM: In the successful ex I cited, ironically the "KM group" was only peripherally involved (which was good) Q1 #KMers
4:16 pm pekadad: @jmcgee I think that’s an important distinction. Some risks of information exposure can be very different in this context. #KMers
4:16 pm ChiefExecMom: I think there is also an attitude that we’re pretty effective without them and #SM tools are frivilous #KMers
4:17 pm VMaryAbraham: @jmcgee Is there also job security concern? If you’ve been the gate-keeper, yr job may disappear w/ distributed contribution via wiki #kmers
4:17 pm ChiefExecMom: hey, I’m supposed to be lurking! #KMers
4:17 pm kcbower: @rsamii I would assume yes, in personal life, but many #SM platforms blocked here – Fbk, for example. #KMers
4:17 pm stangarfield: I find it interesting that some members of KM communities like SIKM can’t access Yahoo! Groups, and others can’t access SlideShare. #KMers
4:17 pm ithorpe: Ian Thorpe working on KM in UNICEF joining the conversation late #kmers
4:18 pm ChiefExecMom: notice that I am updating "via web" now b/c I cannot get into other tools behind firewall #KMers
4:18 pm stangarfield: Blocking access to sites like that seems like it just hurts people’s ability to learn. #KMers
4:18 pm 4KM: One of my communities (about 20 orgs) could all access Yahoo groups a few yrs ago, and now very few can #KMers
4:18 pm VMaryAbraham: @stangarfield External sites may raise confidentiality concerns — especially for regulated industries. #kmers
4:19 pm jmcgee: there’s no personal risk to "being pragmatic" and waiting for proof of value – being a pioneer into new territory = big risk #kmers
4:19 pm 4KM: That group (no access to Yahoo etc.) has been a labor of love and I’ve ploughed a ton of time into false starts w platforms #KMers
4:19 pm VMaryAbraham: @stangarfield There’s a compromise: let them use external site, but don’t let them post client-confidential or firm-confidential info #kmers
4:20 pm stangarfield: @VMaryAbraham Isn’t is easy to circumvent such blocking by using smartphones? #KMers
4:20 pm VMaryAbraham: RT @jmcgee: theres no personal risk 2 "being pragmatic" & waiting for proof of value – being a pioneer into new territory = big risk #kmers
4:20 pm ithorpe: Luckily no tools blocked here, low takeup of external tools, moderate takeup, low but growing actual use of internal tools #kmers
4:20 pm stangarfield: @VMaryAbraham This is more about policy than technology, right? #KMers
4:20 pm 4KM: @VMaryAbraham Yes; makes perfect sense; but permissions to use can be mysterious, complicated & time-consuming #KMers
4:21 pm ithorpe: @jmcgee unfortunately yes, although hopefully big wins for those who gain advantage by using SM effectively (hoping) #kmers
4:21 pm VMaryAbraham: @stangarfield Yes. But those of us dealing w/ confidential info hv to comply w/ the rules, whether or not we’re using firm equipment. #kmers
4:22 pm 4KM: Policy and technology joined at hip (in terms of impacts) but they don’t necessarily talk to each other well #KMers
4:22 pm stangarfield: Q2: What social media policies do you think are appropriate? How do they differ from other conduct policies, if at all? #KMers
4:22 pm VMaryAbraham: @4KM Understood, but that may the only way to permit learning in a safe manner. Can’t jeopardize client/firm confidentiality. #kmers
4:22 pm Vivisimo_Inc: @4KM @VMaryAbraham Perhaps depends on industry and business. I see a lot of resistance in banking for eg #KMers
4:22 pm kcbower: RT @4KM: Policy and technology joined at hip (in terms of impacts) but they dont necessarily talk to each other well — no kidding! #KMers
4:23 pm ithorpe: @stangarfield @vmaryabraham I think many orgs use technology blocks and IT security concerns 2 deal with what r really policy issues #kmers
4:23 pm Vivisimo_Inc: @kcbower Agreed KC! #KMers
4:23 pm swanwick: External #SM sites often harder to integrate with internal tools/processes unless IT does some integration work. #KMers
4:23 pm VMaryAbraham: Yes, policy. But Education is more important. RT @stangarfield: @VMaryAbraham This is more about policy than technology, right? #kmers
4:24 pm 4KM: @VMaryAbraham Agree on policy around what can be posted. Not advocating otherwise. Just frustrated by no progress in many orgs. #KMers
4:24 pm VMaryAbraham: @ithorpe @stangarfield That’s probably right. However, for some it may be a delaying tactic until they can create policy. #kmers
4:24 pm ithorpe: @stangarfield Q2 SM policies should be extension of conduct policies to contextualize them in terms of how social media works #kmers
4:25 pm kcbower: Q2 Byond stndrd internet usage protocols, not sure that company confidentiality clauses couldn’t also cover #SM use. #KMers
4:25 pm stangarfield: @VMaryAbraham Excellent point. How should training be delivered and what should it include in order to be effective? #KMers
4:25 pm swanwick: @elsua recently tweeted that he was working on updating IBM social media guidelines http://www.ibm.com/blogs/zz/en/guidelines.html #KMers
4:25 pm kcbower: @ithorpe Can you broaden your thought re: contextualizing them, please? #KMers
4:26 pm pekadad: @stangarfield I don’t think there’s much of a need for any differences. Policies should state expectation of being professional. #KMers
4:26 pm jmcgee: how do we get right people to get enough hands on experience with SM to formulate useful policy? #kmers
4:26 pm ithorpe: @VMaryAbraham yes, agree is a delaying tactic and possibly an over-draconian one #kmers
4:26 pm pekadad: @stangarfield The difference is that being "unprofessional" has potentially more significant impact with social media. #KMers
4:26 pm rsamii: @stangarfield #SM policy should be pretty much common sense. Guideline useful to share good practice + show how to exploit #sm #KMers
4:26 pm VMaryAbraham: @4KM Perhaps there’s only one policy rule: Feel free to post, subject to losing your job for errors of judgment. #kmers
4:27 pm pekadad: @stangarfield Meaning, "more visible" and "longer lasting" and so higher impact. #KMers
4:27 pm 4KM: Lots of common ground, but #KM and #SM often bring very new ways of thinking, so more detail & exp learning helps #KMers
4:27 pm jmcgee: Re @elusa and IBM SM policy – flows from meaningful engagement first, policy 2nd #kmers
4:27 pm ithorpe: @kcbower explaining how conduct applies in terms of social media – in particular highlighting common opportunities and risks #kmers
4:27 pm VMaryAbraham: @ithorpe But if you’re unsure, the cost/benefit analysis would support delay. Competitive pressures change the calculation. #kmers
4:28 pm Vivisimo_Inc: I disagree @rsamii that policy should be pretty much common sense. We cannot expect everyone to react/act with common sense #KMers
4:28 pm stangarfield: Has anyone seen actual cases of social media abuses, leaks, misbehavior, etc.? Or is it more urban legend than real risk? #KMers
4:28 pm swanwick: @jmcgee Yes, I think IBM struck a nice balance between freedom and guidelines #KMers
4:28 pm VMaryAbraham: @Vivisimo_Inc In other words, common sense isn’t as common as we might wish. @rsamii #kmers
4:29 pm pekadad: @stangarfield I have read newspaper stories of people being fired due to posts on their own blogs. #KMers
4:29 pm kcbower: @ithorpe I can see esp. emphasizing risks, given that breaking confidentiality via #SM likely to have significantly greater impact. #KMers
4:29 pm ithorpe: RT @VMaryAbraham: @Vivisimo_Inc In other words, common sense isn’t as common as we might wish. @rsamii #kmers
4:29 pm 4KM: One ex I saw was internal and sr exec handled brilliantly; turned into a conversation about learning, ethics, respect… #KMers
4:29 pm rsamii: @stangarfield take the example of CNN’s Octavia Nasar #KMers
4:30 pm swanwick: @stangarfield There are mini-abuses all the time. Ppl say "we" when really should not be representing the company in public forum. #KMers
4:30 pm 4KM: The CompanyCommand Washington Post ex wasn’t real, but perception is as important as reality #KMers
4:30 pm rsamii: @swanwick absolutely. IBM’s policy is one of the best, if not the best. Simple, straightforward and to the point! #KMers
4:30 pm ithorpe: Worried that any SM policy highlights risks and do nots. Should also encourage people to see this as an opportunity. #kmers
4:31 pm kcbower: @stangarfield Terminated an employee years ago for breaking confidentiality via #SM. #KMers
4:31 pm VMaryAbraham: @stangarfield There were early media reports of companies tweeting financial information. That can run into legal issues. #kmers
4:31 pm kcbower: Yes!RT @ithorpe: Worried that any SM policy highlights risks and do nots. Should also encourage people to see this as an opportunity. #KMers
4:32 pm JoeRaimondo: Risks of SM abuse are subtle. The amt of industrial espionage out there is growing exponentially. 4Square is perfect for that #kmers
4:32 pm 4KM: Stan – hope you will jump in w stories if you want to and not feel confined to objective moderator role #KMers
4:32 pm ChiefExecMom: I did this on this chat today! RT @swanwick Ppl say "we" when really should not be representing the company in public forum #KMers
4:32 pm VMaryAbraham: The basic proper conduct rules have not changed. #SM just gives us additional opportunities to exercise good judgment. #kmers
4:33 pm Vivisimo_Inc: This is where the fine line comes into play RT @VMaryAbraham @stangarfield "companies tweeting financial information." #KMers
4:33 pm VMaryAbraham: @JoeRaimondo Speaking of 4Square, has anyone’s home been burgled because of it? #kmers
4:33 pm stangarfield: @ithorpe Agree, and training can help promote the benefits as well as the proper use of social media. #KMers
4:33 pm ithorpe: RT @VMaryAbraham:The basic proper conduct rules have not changed #SM just gives us additional opportunities to exercise good judgment #kmers
4:35 pm stangarfield: @4KM Social media guidelines – link to existing policies, take advantage of the known identity, rely on self-policing #KMers
4:35 pm kcbower: What do to in large org that is slow to embrace potential of #SM? #KMers
4:35 pm VMaryAbraham: @stangarfield Training is critical. Especially when #SM platforms continuously change their privacy policies/settings. #kmers
4:35 pm jmcgee: RT @VMaryAbraham: The basic proper conduct rules have not changed. #SM just gives us addl optys to exercise good judgment. #kmers – or bad
4:36 pm rsamii: RT @VMaryAbraham: The basic proper conduct rules have not changed. #SM just gives us additional opportunities to exercise good judgment. #kmers
4:36 pm rdatta: RT @stangarfield: @4KM Social media guidelines – link to existing policies, take advantage of known identity, rely on self-policing #KMers
4:36 pm Vivisimo_Inc: Starts with culture…RT @kcbower What do to in large org that is slow to embrace potential of #SM #KMers
4:36 pm swanwick: @kcbower Seek to start an innovation engine. Something that gets top-level support for small projects. #KMers
4:37 pm stangarfield: Summary: Publish policy, monitor and follow up as needed, but don’t block, limit, or control. #KMers
4:37 pm rdatta: RT @stangarfield: Summary: Publish policy, monitor and follow up as needed, but dont block, limit, or control. – completely agree #KMers
4:37 pm 4KM: #KM #SM RT @stangarfield: Summary: Publish policy, monitor and follow up as needed, but dont block, limit, or control. #KMers
4:37 pm rickladd: RT @VMaryAbraham Basic proper conduct rules haven’t changed. #SM just gives us additional opps to exercise good judgment. #kmers http://www.ibm.com/ibm/gio/us/en/ourselves.thinkplace.html #KMers
4:38 pm kcbower: @swanwick Innovation engine going. Think prob is that ldrshp states support but doesn’t practice. #KMers
4:38 pm stangarfield: Q3: Have you been told ?no? when making a request or suggesting an improvement? How did this make you feel? #KMers
4:39 pm rsamii: Great mantra! RT @stangarfield: Summary: Publish policy, monitor and follow up as needed, but don’t block, limit, or control. #KMers
4:39 pm rdatta: We are also going through a cultural shift – the immediate reactions tend to be overblown – like turning off access-throwing out baby #KMers
4:39 pm kcbower: @VMaryAbraham Will have to research competitors specifically; know that general case studies have failed to inspire change. #KMers
4:39 pm 4KM: One of the #cxapps sessions (#complexity wkshp) was about extreme programming-like practices internally for PM. Super responsive. #KMers
4:39 pm stangarfield: @kcbower Try to show a good example that others will want to copy. #KMers
4:40 pm swanwick: @stangarfield Q3: I’m not good at "no". Generally makes me think of new ways to state case and/or pursue. ๐Ÿ™‚ #KMers
4:40 pm VMaryAbraham: @4KM Xtreme programming? Can you tell us more, Alice? #kmers
4:41 pm 4KM: As employee, was always being told the org wasn’t ready for ideas. Framed as compliments sort-of. Made me feel like going independent #KMers
4:41 pm rsamii: @stangarfield sure.. but that has never stopped me from putting into practice the "suggestion and/or improvement" #KMers
4:42 pm stangarfield: Q4: Have you ever been the one saying ?no? to requests or suggestions? #KMers
4:42 pm rdatta: Q3: that’s where technology can help a little – by letting anyone put forward their idea and make it visible – but culture decides #KMers
4:42 pm ithorpe: @stangarfield Q3 not direct no as much as a lack of support, resources or interest when it’s needed. Harder 2 take than a direct no. #kmers
4:42 pm 4KM: Presenter central to Scrum; does big projects. Treated projects, clients, programmers in similar ways. Excitement, respect, speed… #KMers
4:43 pm VMaryAbraham: @stangarfield Q4: Had to say "no" in my pre #E20 days. Smart #SM tools makes it easier to say yes. #kmers
4:43 pm rdatta: Q4: rarely, you want to encourage people to think and put forward their ideas- so best way is let self-selection process do rejection #KMers
4:43 pm Vivisimo_Inc: @stangarfield Q3: It depends on how the "no" is given. No with a valid reason is easier to accept #KMers
4:44 pm 4KM: Sorry, last tweet was in resp to @VMaryAbraham Q #KMers
4:44 pm ithorpe: @stangarfield Q4 occasionally, although usually in terms of "if you can find the resources then yes" #kmers
4:45 pm 4KM: I’ve been good at finding other ways (permissions for pilots etc.) but those sometimes backfire in long term #KMers
4:45 pm swanwick: @stangarfield Q4: of course, but always try to explain why and give person a sense of what might be better received. #KMers
4:45 pm VMaryAbraham: @4KM Thanks, Alice. Excitement, respect + speedy response = happy customer #kmers
4:45 pm VMaryAbraham: @4KM What’s the long-term danger of a pilot? #kmers
4:46 pm 4KM: @VMaryAbraham Use of #SM and other tools, and remarkable record for meeting time lines #KMers
4:46 pm swanwick: Q4: these days there is less flat out "no" because pilots can be done so cheaply. #KMers
4:46 pm rdatta: @swanwick problem with that is that you assume you know more/better than the person with idea – open collective process is better #KMers
4:47 pm rsamii: Check this out: 10 top reasons to ban social media in the organisation! http://bit.ly/9u8QWu #kmers
4:47 pm 4KM: @VMaryAbraham: long-term danger of pilots was sr exec eventually saw cumulative work & I think saw me as rebel despite results #KMers
4:47 pm swanwick: @rdatta Agreed, but a crowd is not always available. Crowdsourcing takes work/effort. #KMers
4:47 pm kcbower: (All making me feel as if I need to be in one of your orgs – seems I’d be more likely to get yeses! Lol) #KMers
4:48 pm stangarfield: If there is some way to say yes, even conditionally, it’s better than no. As Kate said, it avoids making people feel defeated. #KMers
4:48 pm Vivisimo_Inc: I like! @rdatta @swanwick – open collective process is better #KMers #KMers
4:48 pm kcbower: Absolutely. RT @stangarfield: If there is some way to say yes, even conditionally, its better than no. #KMers
4:48 pm 4KM: RT @stangarfield: … yes, even conditionally, is better than no. As Kate said, it avoids making people feel defeated. #KM #KMers
4:48 pm swanwick: Would be ideal to operate like Google and let all kinds of things grow and just see what flourishes, but not reality in most orgs. #KMers
4:49 pm stangarfield: Combining "just say yes" and "try things out" (as with pilots) can empower and energize people. #KMers
4:49 pm VMaryAbraham: Saw interesting uses of #SM tools for finding/culling innovation @#e2conf. RT @rdatta: @swanwick open collective process is better #kmers
4:50 pm swanwick: @Vivisimo_Inc OK, somebody in ur dept brings a pilot proposal to u. In your opinion it has flaws, what do you do? #KMers
4:50 pm kcbower: Much more motivating RT@stangarfield: Combining "just say yes" and "try things out" (as with pilots) can empower and energize people. #KMers
4:50 pm stangarfield: Any examples of when you were told yes and good things happened as a result? #KMers
4:50 pm 4KM: @VMaryAbraham No – In that case #SM were thoughtfully used in combination with other standard tools: good combo. #KMers
4:51 pm 4KM: Recently rschd ex of group bringing "obviously flawed" approach to head of org & he stuck with distributed #leadership model (it wkd) #KMers
4:51 pm rdatta: @swanwick: ..like Google and let all kinds of things grow and just see what flourishes, but not reality in orgs – that’s KM’s job #KMers
4:52 pm stangarfield: I asked the leader of our group if I could start a regular discussion group call, and she said yes. It has been successful. #KMers
4:52 pm VMaryAbraham: @rdatta Even org-wide, you won’t hv 100% participation.Not gd if it’s just the disgruntled or the super-enthusiastic who participate. #kmers
4:52 pm ithorpe: RT @rsamii Check this out: 10 top reasons to ban social media in the organisation! http://bit.ly/9u8QWu Wow I *like* reasons 3 + 5 #kmers
4:53 pm 4KM: Lots of times when good results in MA in KM program, but anecdotal and student-related #KMers
4:54 pm 4KM: I expect 90% of KM efforts have come from some imaginative employee, and many have had benefits #KMers
4:54 pm rdatta: @VMaryAbraham 100% participation is not needed in knowledge markets or any other market – the dynamics work itself out #KMers
4:54 pm ithorpe: I was allowed to tweet a major meeting once. It was very popular – so much so I was disinvited from another meeting in case I tweeted #kmers
4:54 pm saundra_s: part 2/2… rather than say no and have people find their own way to do it anyway #kmers
4:55 pm kcbower: RT @rsamii: @ithorpe LOL! #KMers
4:56 pm VMaryAbraham: @rdatta I’d want 2 see several test cases.In #innovation, diversity of opinion is critical. Need 2 B sure the "market" provides that. #kmers
4:56 pm Vivisimo_Inc: I’m sorry but that’s hilarious! RT @rsamii: @ithorpe LOL! #KMers #KMers
4:56 pm swanwick: @Vivisimo_Inc Of course, but are you going to run your dept as a democracy? Does everyone understand all the budget ramifications? #KMers
4:56 pm VMaryAbraham: @rdatta Agreed that things should improve over time. However, need to ensure good results with even the first efforts… #kmers
4:57 pm swanwick: @ithorpe I am envisioning the meeting being called like a boxing play by play. ๐Ÿ™‚ #KMers
4:57 pm ithorpe: I should explain that in the first case the meeting organizers wanted openness, in the second case the (different) organizers didn’t. #kmers
4:57 pm stangarfield: Challenge: next time someone asks you for something that you can reject rationally, stop yourself and try to say yes. #KMers
4:58 pm VMaryAbraham: Where was #KM? RT @4KM: I expect 90% of KM efforts have come from some imaginative employee, and many have had benefits #kmers
4:58 pm rdatta: @VMaryAbraham yes, agreed. when you’re more open, you allow for more diversity to seep in. Take any open source project as example #KMers
4:58 pm 4KM: RT @stangarfield: Another fun one New technology – the threat to our information http://bit.ly/caSpgj http://www.kmers.org/topicsuggestions/dashboard #KMers"

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