E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez

From Office Space to the Social Office

Every now and then you know you that you bump into one of those video clips that you realise it’s just right. Every so often, you let serendipity do its magic and someone points you in the direction of one of those videos that, as you watch through, is just such a pleasure, and such a treat, you wish it could last for a lot longer. Sometimes you come across one of those videos that makes your fingers tingle quite a bit and you just cannot help but sharing it across through multiple venues (blog posts, tweets, social bookmarks, word of mouth, etc.etc.).

Yes, this is going to be one of those blog posts that talks about an amazing YouTube video clip that clearly describes how disruptive social computing can be in the traditional corporate world. Today I’m going to be sharing with you folks one of those videos that after you watch it you won’t be the same. Inspiration, to say the least, will blow your mind!

The YouTube video was eventually put together by Amber Rae, from Leverage Software, and it surely is a wonderful instance that describes, pretty accurately, too!, the state of the corporate world in the last few decades as well as a direction in which most businesses will end up heading to eventually, as long as they start paying attention to social software, in case they may not have done that already.

Amber just used perhaps one of those key concepts that has been with us all along, although in a slightly different form, or shape. The water cooler. In this case, the virtual water cooler! In a virtual, global, distributed (Now more than ever!) corporate world as today’s, the concept of the traditional water cooler may not well be very much relevant any more. Yet, it’s probably one of those indispensable activities that every single knowledge worker takes advantage from on a daily basis. And probably not enough throughout the day!

Those informal conversations with other knowledge workers where you just basically talk and exchange knowledge, experiences, know-how, etc. over a cup of coffee, or tea, and where, out of the blue, you end up having one of those ah-ha moments that keeps your thinking for the following few days is something that perhaps we haven’t valued as much as we should have all along. Yet, you could say that it’s an essential work activity we all seem to enjoy quite a bit. And we should!

For a good number of years plenty of businesses have been neglecting what, to me, is an essential part of our daily knowledge sharing activities: our social capital. Without it, I am sure that, as companies, we probably wouldn’t have been as productive as we actually have been throughout this time. Yet, I’m sure we have seen plenty of instances where those kinds of conversations were not being encouraged amongst knowledge workers.

Thank goodness the water cooler conversations still kept thriving to the point we are today and become an essential part of how we do business. But what happens when most of your knowledge workers, your colleagues, your peers, etc., are all distributed and you don’t have an opportunity to head down the corridor to the water cooler to meet them up? Well, that’s when the virtual water cooler kicks in…

Welcome to social computing! Your virtual water cooler! That’s just exactly what Amber’s video is all about. In a little bit over 4 1/2 minutes (Under the title "From Office Space to the Social Office") and she gets to do a beautiful job in demonstrating how traditional office types of workers we have all been exposed to are starting to leave their work spaces to that new generation of knowledge workers that has continued to take those face-to-face conversations online. And still keep them going and rather actively!

And all of that thanks to this new wave of knowledge sharing, collaborative and social networking tools that help empower knowledge workers to exchange their knowledge, their know-how, their experiences, etc. etc. with their peers in an environment that tries to simulate those original face-to-face interactions. But online. Yes, I know and I do realise there is NOTHING that will substitute face to face conversations (Not even social software!), but you would have to agree with me that these emerging social networking tools within the enterprise can do a very good job at it already, don’t you think?

There is finally very little that I would need to add about this particular video clip, other than perhaps share with you folks a direct link to it, as well as the embedded version, so that you, too, can have an opportunity to be wowed, because you will. I’m sure. Thus, without much further ado, here you have it:

Just wonderful, don’t you think? Well, if you think that social capital doesn’t have any value for your business; if you think that those social and informal interactions don’t help your company become smarter; or if you don’t think that facilitated serendipity is no longer a must-have activity, but perhaps just a nice one to have over time, I would suggest that you watch the video again … and pay attention…

How many times have you been in a specific situation (i.e. a customer issue, a crit-sit, a bug in your product that needs urgent fixing, unable to find that expert, or reuse that is of information you once found, but never again, or just simply get to know your teammates, or the communities you interact with regularly) and wished you had an opportunity to address it and, perhaps, fix it right away? That, folks, is what social software can do for you and for your business!

Welcome to your virtual water cooler!

Tags: Water Cooler, Virtual Water Cooler, Amber Rae, Leverage Software, YouTube, Videos, Social Capital, Knowledge Workers, Businesses, Workplace, Enterprise, Serendipity, Facilitated Serendipity, Enterprise 2.0, Social Software, Social Networking, Social Computing, Social Media, Collaboration, Communities, Learning, Knowledge Sharing, KM, Knowledge Management, Remote Collaboration, Innovation, Networking, Social Networks, Conversations, Dialogue, Communication, Connections, Relationships, Productivity, Inspiring, Inspiration

Social Media Guru and Twitter in the Enterprise

Okay, okay, I know, I know. It’s a Friday late afternoon and you just want to get out of work and get started with your weekend, right? Well, how about if you do that with a good laugh? Yes, I bet that would be good, eh?! So, here you have this blog post for you, hoping that it will bring a giggle or two.

Every so often you may have seen how a number of different folks try to bring in some humour into the whole hype behind social media, specially with some social software tools, which I think is a good thing, because, amongst many other things, it keeps us all real. Or, at least, tries to. And that is just what the next couple of video clips are all about.

I am not going to mention much more about neither of them, other than perhaps warn people a little bit ahead of time about the language, that may be strong at times, but other than that I would just add… Have a good one everyone!

The Social Media Guru

And, now, how about some …

Twitter en entreprise from Florian KARMEN on Vimeo.

Hilarious, don’t you think? Anyway … like I said at the beginning of this short entry … have a good one everyone!

Tags: Enterprise 2.0, Social Software, Social Networking, Social Computing, Social Media, Gurus, Experts, Twitter, Micro-Sharing, Micro-Blogging, Fun, Fun Stuff, Humour, YouTube, Vimeo, Videos

How to Tell a Story by Scott Simon

A couple of days back you will remember how I put together a blog post on the topic of "Defining Knowledge Management and Enterprise 2.0 — Sharing Your Story", where I was mentioning how we would probably be much better off focusing on sharing (our) stories rather than trying to spend our time coming up with the ultimate definition of either Knowledge Management or Enterprise 2.0, for that matter. More than anything else, because I think we would learn plenty more from those stories shared, on whatever the topic, than just plain definitions. That particular blog post probably touched a nerve, or two, based on the amazing and wonderful bunch of insightful comments that people have been leaving so far.

Now, I am surely going to respond to those various comments, to keep adding further up into the conversation, but, first, I thought I would share with you a very interesting YouTube video that I bumped into in one of my all-time favourite KM related blogs. Actually, if you are into a stories, narrative, sensemaking and "putting stories to work", it is probably one of the best resources available out there. Yes I’m talking about Anecdote, the fine blog by Mark Schenk and my good friend Shawn Callahan.

Actually, it was Shawn himself the one who shared a quick blog entry referencing that video. And, like I said, if you are into sharing stories and getting the most value out of them (After all, that’s what a bunch of people have been saying all along on what social computing is all about: sharing stories), you need to watch it. It’s a video clip that lasts for early nearly 3 1/2 minutes featuring NPR’s Scott Simon who gets to share a whole bunch of tips on something as simple as "How to tell a story".

Yes, I’m sure, at this point in time you may be wondering what the fuss is all about on sharing stories. I mean, anyone can do that, right? Well, yes, we all know how to tell stories, but Scott actually shares plenty of really powerful tips on how to do a better job at telling stories. And believe me, he won’t disappoint you. It is just a brilliant piece that all storytellers should watch, because I am sure folks will be able to learn a thing or two. Or plenty more!

This is one of those video clips that not only is it truly inspiring, but certainly will make you think the next time you would want to share a story with an audience. It is that good!

The direct link to the YouTube video is here, and, just in case, that you may want to watch it right away here is the embedded version:

Pretty amazing, don’t you think? From here I just want to take this opportunity to thank Shawn for sharing the blog post with a link to the video. It certainly made my week! I just couldn’t help sharing it! Hope it will do the same thing for you! Thanks ever so much, Shawn, for sharing this lovely find across! Just brilliant!

Tags: Definitions, Social Business, Stories, Sharing Stories, Storytelling, Narrative, Business Value, Case Studies, Business Cases, Enterprise 2.0, Social Software, Social Networking, Social Computing, Social Media, Collaboration, Communities, Learning, Knowledge Sharing, KM, Knowledge Management, Innovation, Networking, Social Networks, Conversations, Dialogue, Communication, Connections, Relationships, Productivity, Anecdote, Mark Schenk, Shawn Callahan, Sensemaking, NPR, Scott Simon, YouTube, Videos