E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez

The Future of Enterprise Computing and Collaboration by Alan Cohen

In the recent past, you would remember I have been putting together a number of different blog posts on various video interviews that John Chambers, CEO of Cisco Systems, has been doing at several events where he has been sharing some further insights on the future of collaboration, knowledge sharing and, specially, Enterprise 2.0 or Social Computing within the corporate world and beyond. So I thought I would go ahead and share with you folks another interesting video interview I bumped into from another executive at Cisco Systems.

Check out the YouTube video "Alan Cohen, Cisco VP Enterprise Solutions, on Enterprise Strategy" where you will see an interview with Alan Cohen himself, Vice President, Enterprise Marketing, that lasts for a bit over four minutes and which touches base on a number of different topics related to the future of Enterprise Computing and Collaboration, as he has written over at the blog Collaboration – The Workplace: A New World of Communications and Collaboration. Plenty of very interesting and juicy insights on where we are heading with all of this social networking in the business world.

My favourite parts of the video? A few of them eventually, but here are a couple of them worth while mentioning over here as well:

• The changing nature of our workplace, moving away from the traditional concept of the physical office, where we are now more mobile than ever (With a great set of choices in mobile devices to chose from!); where our work spaces are defined by who we are and how we get connected regardless of the place and the time; where we, knowledge workers, get to define and establish our own "offices" no matter our location or environment to carry out our own tasks. Remember that great quote from Thomas A. Stewart? Yes, that one of "A knowledge worker is someone who gets to decide what he does each morning". Well, it would fit in here rather nicely, don’t you think? 

  And talking about reminders, this trend of thought reminded me of a recent great blog post put together by Corbett Barr on that very same topic: 10 Digital Nomads to Learn From (Check out, by the way, the interesting survey Corbett is about to embark on and which I do hope to be able to contribute as well very soon… But that would be the subject for an upcoming blog post).

• Knowledge Management and / or / vs. Social Computing: very thought-provoking remarks as well trying to associate each of these movements with the generations being exposed to them; resulting in baby boomers driving Knowledge Management and Gen Yers driving Social Computing themselves. And right in between is us, Gen Xers, acting as bridges between both groups and becoming the glue that will help connect both strategists and doers within the corporate environment trying to drive innovation, knowledge sharing and collaboration into a new wave of open, public and more transparent interactions!

  I guess that when the always creative James Governor called my good friend Andy Piper a social bridger he was probably thinking about something like this in similar terms and I suppose we are just starting to witness how that role of the social bridger, the Gen Xers, is perhaps going to be a bit more important than what most folks thought about so far.

Like I said, a short, but rather interesting video interview with Alan Cohen sharing some very innovative thoughts of what’s expecting us in the short term in the current knowledge economy we live in.

Exciting times, if you ask me…

Tags: Cisco Systems, Cisco, John Chambers, CEOs, Alan Cohen, VP Enterprise Marketing, Marketing, Enterprise Computing, Computing, Collaboration, Workplace, Virtual Workplace, Mobile, Mobility, Gadgets, Broadband Penetration, Corbet Barr, Digital Nomads, Generations, Baby Boomers, Gen Yers, Gen Xers, Strategists, Doers, James Governor, Monkchips, Andy Piper, Social Bridger, Knowledge Economy, Enterprise 2.0, Social Software, Social Networking, Social Computing, Social Media, Collaboration, Communities, Learning, Knowledge Sharing, KM, Knowledge Management, Remote Collaboration, Innovation, IBM, Networking, Social Networks, Conversations, Dialogue, Communication, Connections, Relationships, Productivity

Us Now – On the Power of Mass Collaboration, Government and the Internet

After yesterday’s rather long blog post I thought I would try to keep things short this time around and share with you folks today a rather short one, but with plenty of insights on the reach and impact of social software not just inside of the corporate world, but way beyond, too, i.e. in our society, our governments, our way of life, etc. etc.

To do that I would want to point out to you Us Now, "a film project about the power of mass collaboration, government and the Internet", where you will be able to find plenty of video interviews with some of today’s thought leaders in the space of Social Computing, Knowledge Management, Collaboration and Communities. Most of them incredibly insightful and engaging throughout.

I first bumped into these video clips after reading a tweet from the always inspiring Paula Thornton, who referenced this short video interview with JP Rangaswami where he gets to talk about scarcity (And its impact in our world), information sharing, syndicating content, knowledge workers, visualising data and social software, of course.

Then while exploring the Web site further I bumped into another wonderful video interview that I would surely encourage everyone involved with Knowledge Management to listen to as well. It hosts the always knowledgeable and insightful Lee Bryant talking not only about what KM is good at, but also what’s missing and how it gets complemented by other, more informal, elements. Like I said, worth while watching, specially for its wider implications in our own society.

And that’s it! Keeping things short for today; hoping you enjoy the videos and the various many inspirational thoughts just as much as I did while discovering the Web site. It’s just little precious gems like these that you get to bump into through serendipitous knowledge discoveries that makes it all worth while, don’t you think?

Tags: Enterprise 2.0, Social Software, Social Networking, Social Computing, Social Media, Collaboration, Communities, Learning, Knowledge Sharing, KM, Knowledge Management, Remote Collaboration, Innovation, Networking, Social Networks, Conversations, Dialogue, Communication, Connections, Relationships, Productivity, Government, Society, Humanity, Us Now, Movies, Films, YouTube, Paula Thornton, JP Rangaswami, Lee Bryant, Headshift, Inspiration, Insights, Video Interviews

A World Without Email – Year 2, Weeks 11 to 14 (Email as a Collaboration Tool? No, Thanks!)

During the course of yesterday a couple of tweets (Thanks, Sandy & Stewart!) over at Twitter (Where I nowadays get most of my dynamic feeds, I must admit) I got a couple of strong reminders to eventually share with folks a quick update on how I have been doing over the last few days, in this case, weeks, living "A World Without Email", that is, giving up e-mail at work. And here I am, once again, putting together another blog post where I will be sharing a quick update on how things are going.

I cannot believe that it’s been four weeks already since I last blogged on the topic, but I guess that’s what happens when you keep having fun, eh? However, I am starting to think that it may not be such a bad idea to eventually share the progress reports over at my Flickr account on a weekly basis and then perhaps recap every month on a single blog post detailing what’s been going on throughout those weeks. That way I will avoid boring you to death with countless progress reports entries on this blog on detailing what it is like not using email at work. I know I may not be able to share some further insights on interesting links I may bump into, but I think I am willing to give it a try.

If you would want to still see those weekly progress reports here in this blog, leave a quick comment sharing thoughts and I will try to accommodate accordingly. For now though I am just going to point you to each of the different weekly reports from the last four weeks and just share with you a screen shot from the last one of those, so that you can see what’s been happening. Thus here it goes:

As you would be able to see, things have been going exceedingly well over the last few weeks, except perhaps for last week, week 14, where both Wednesday and Thursday were just far too email centric and I think I may know what the reason was. People couldn’t find me online readily to engage through my usual various social software tools, more than anything else because of how incredibly busy those couple of days were with what I call meetings galore, which means people decided to send me an email instead. That would teach me again next time to take care of my agenda and schedule much better than what I did last week!

Either way, the rest of the other weeks things have settled down on that limit of roughly 20 to 30 emails a week, which I think is rather nice if I compare the results during those very same weeks last year. I was just getting started with the experiment and was averaging 42 emails a week. This time around, in year 2, that average is down to 27 emails a week, which means that, if things continue to go like they did last year, by the end of this year I may have well exceeded my follow up challenge of receiving 20 or less emails a week on a really consistent basis. Exciting stuff! I can’t wait to see what would happen then, but I guess we will have to wait and go step by step …

Ok, now on to the interesting couple of links I would want to share with you folks to give you an idea of how I think email is going to have a tough time surviving in its current (mis)use. Let’s get things rolling!

Five people collaborating on a tender via mail…

Brilliant blog post put together by Oscar Berg, over at Content Management Connection, where he gets to describe the typical scenario we have all gotten exposed to over the course of the years on what it is like trying to collaborate through email with, say, five people to share and exchange feedback on a specific file. Pretty revealing discourse of interactions, I can tell you. You should read the blog post, because as you get to finish it you will be nodding rather heavily, strongly agreeing with a situation you have seen and experienced far too often! Perhaps too much…

To me, that blog post is a clear reminder of something I said a while ago and which I would not get tired of mentioning again: email is a pretty good communication tool, but it does a very very poor job as a collaborative one, and therefore we should distinguish communicating and collaborating are two completely different things! Oscar’s blog post is just another indication of that thought!

Oh, and while you are reading it through Oscar concludes his article with this quote:

"How would this process have looked if they had used a wiki instead?"

Well, let me help you answer that one by referencing what, to date, is perhaps one of my favourite blog posts of all times over at the super fine Wikinomics blog: Wiki collaboration leads to happiness. In it you will find a graphic put together originally by Chris Rasmussen that explains what collaboration would be like through a wiki in that very same scenario vs. email. Wonderful and a must see!

A world without Word

In a very interesting, and rather shocking blog post (Read through it and you will know what I mean with shocking), Bill Roberts of Swirrl shares some further insights over at Stewart Mader‘s wonderful Grow a Wiki blog on an initiative he has been doing for a while, which is basically separate himself from the print world and gradually moving away from Word (And Office, I would think) into other online spaces where content gets shared without placing too much focus, or as much as we all used to with Word, and other productivity suite tools, into the format itself.

That basically means he is relying more and more on wikis, blogs, etc. etc. to help spread knowledge across, instead of "closed" attachments like Word documents that usually have gotten around through email. I bet by doing this he is consistently reducing the amount of email traffic he gets, not only from not sending those files anymore, but also from getting emails back at him asking him where such and such Word document is stored, who has got the latest most up to date document or, just simply, where did we leave things again after our last everlasting threaded email conversation that no-one can make any sense out of it anymore?

In a way, I am pretty much doing the same. It’s very very rare for me nowadays to eventually write an office document from scratch and then share it across; I rather prefer to use a wiki or a blog for that (Or some other social software tools that would fit in within a specific context much better). Main advantages I see of doing that? Well, mainly openness and transparency where others and myself get to collaborate on public spaces, internal or external, exchanging ideas, sharing knowledge, brainstorming, innovating and whatever else.

Bill’s initiative may not be as radical and controversial as the one I am doing, but he surely proves it can be as equally effective and worth while a try. Thus next time you are thinking about putting together an Office document, re-think, and see if you could avoid all of the hassle and share the content right across in a blog, or a wiki. Or whatever social software tool of your choice. I bet it wasn’t even difficult to make that transition … And yet the advantages are so many it’d be difficult to count them all!

From Email Culture To Stream Culture: Out Of The Inbox

Another superb blog post from my good friend Stowe Boyd, who, once again, nails it. In that enlightening article he gets to detail how we are moving away, gradually, but steadily, from an email driven corporate environment to one where (live) stream rules, and with chat sitting in between; or, at least, it is starting to change the conversations into the right path towards open (Again!) and trustworthy knowledge / information sharing, as well as open collaboration.

His quote from Gabriel García Márquez on "Everyone has three lives: a public life, a private life and a secret life" is just a brilliant segway to introduce how email, chat and microblogging come to represent each and everyone of those "lives" for each and everyone of us. Here is one of the three graphics he shared on this very same topic:

Like I said, this is one of those blog posts that I will be remembering and quoting all over the place, because it describes pretty much how we are continuing to transition from that closed-ness that email currently offers towards much more open models of engagement, like microblogging / microsharing, amongst several other 2.0 components. A must read, for sure!

And, finally, after such a rather long blog post I thought I would finish up with some fun stuff. Actually with something I have found hilariously amusing all along since I first bumped into it a few days back! I found it through the always insightful Carl Tyler’s Blog and it is another funny video from Current where you get to experience over the course of a bit over three minutes, some of what we saw in the above mentioned blog post from Oscar. But better!

I bet that plenty of us have been exposed to similar situations where we all knew from the very beginning how to tackle them much more effectively in the first place, like what happens in the last few seconds of the video itself … Brillaint!

And what a great way to finish off another round of weekly progress reports on living "A World Without Email". Till next time …

Tags: Enterprise 2.0, Social Software, Social Networking, Social Computing, Social Media, Collaboration, Communities, Learning, Knowledge Sharing, KM, Knowledge Management, Remote Collaboration, Innovation, IBM, Networking, Social Networks, Conversations, Dialogue, Communication, Connections, Relationships, email, Productivity, Re-purposing Email, No-Email, Challenge Your Inbox, Progress Reports, Thinking Outside the Inbox, Information Overload, A World Without EMail, Flickr, Meetings Galore, Impact of Meetings, Oscar Berg, Content Management Connection, Wikinomics, Chris Rasmussen, Wikis, Word, Office Suite, Word, Productivity Suite, Blogs, Blogging, Metablogging, Bill Roberts, Swirrl, Stewart Mader, Grow a Wiki, Stowe Boyd, Public Life, Private Life, Secret Life, Quotes, Gabriel García Márquez, Twitter, Microblogging, Microsharing, Chat, IM, Instant Messaging, Current, Fun, Fun Stuff, Humour, Carl Tyler