Comments on: Commenting further on ROI and Social Computing – Part II http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/ A blog about Knowledge Management, Communities, Collaboration, Learning, Social Computing and Work/Life Balance Wed, 10 Mar 2010 19:49:10 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Enterprise 2.0 ROI - rant and reflection at Sims Learning Connections http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/comment-page-1/#comment-831384 Enterprise 2.0 ROI - rant and reflection at Sims Learning Connections Sat, 25 Oct 2008 01:48:20 +0000 http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/#comment-831384 [...] Luis Suarez’s ELSUA blog: “Making the Business Case for Social Computing” (Part I and Deux); continuing with “Commenting further on ROI and Social Computing” (Part I and Part II) [...] [...] Luis Suarez’s ELSUA blog: “Making the Business Case for Social Computing” (Part I and Deux); continuing with “Commenting further on ROI and Social Computing” (Part I and Part II) [...]

]]> By: Web 2.0: ROI is dead. Long live SNA « Red Hot IT http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/comment-page-1/#comment-296357 Web 2.0: ROI is dead. Long live SNA « Red Hot IT Thu, 06 Dec 2007 20:51:14 +0000 http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/#comment-296357 [...] Web 2.0: ROI is dead. Long live SNA December 6, 2007 — Pablo Bermejo In one of my previous posts I mentioned how difficult is to measure the benefits of Web 2.0 for Knowledge Management in terms of ROI. Also, this topic has brough on many voices out there in the blogosphere. As discussed, the knowledge of workers is something hardly measurable but very valuable, and the benefits should be measured by the business impacts, like business eficiency or the competitive advantage, and ROI is not the proper tool to do this. [...] [...] Web 2.0: ROI is dead. Long live SNA December 6, 2007 — Pablo Bermejo In one of my previous posts I mentioned how difficult is to measure the benefits of Web 2.0 for Knowledge Management in terms of ROI. Also, this topic has brough on many voices out there in the blogosphere. As discussed, the knowledge of workers is something hardly measurable but very valuable, and the benefits should be measured by the business impacts, like business eficiency or the competitive advantage, and ROI is not the proper tool to do this. [...]

]]> By: Famous last words of Marius » RWC which we going to win and RSS update - 15 October 2007 http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/comment-page-1/#comment-249834 Famous last words of Marius » RWC which we going to win and RSS update - 15 October 2007 Mon, 15 Oct 2007 05:41:16 +0000 http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/#comment-249834 [...] Social Computing - Commenting further on ROI and Social Computing - Part II Social networks and Organizational Governance - [...] [...] Social Computing – Commenting further on ROI and Social Computing – Part II Social networks and Organizational Governance – [...]

]]> By: John Tropea http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/comment-page-1/#comment-246967 John Tropea Tue, 09 Oct 2007 05:29:47 +0000 http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/#comment-246967 Hi Luis, I haven't checked these out yet, but thought they would be relevant to your posts of late: Return on community: proving the value of online communities in business http://www.interaction-ivrea.it/courses/2002-03/conncomms/docs/wp-returnoncommunity.pdf Return on participation http://www.participatemedia.com/wp-content/uploads/2006/12/Return%20on%20Participation.pdf Via http://www.participatemedia.com/blog Hi Luis,

I haven’t checked these out yet, but thought they would be relevant to your posts of late:

Return on community: proving the value of online communities in business
http://www.interaction-ivrea.it/courses/2002-03/conncomms/docs/wp-returnoncommunity.pdf

Return on participation
http://www.participatemedia.com/wp-content/uploads/2006/12/Return%20on%20Participation.pdf

Via http://www.participatemedia.com/blog

]]> By: Corporations Have Anti-Social Media Cultures » The Buzz Bin http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/comment-page-1/#comment-246057 Corporations Have Anti-Social Media Cultures » The Buzz Bin Mon, 08 Oct 2007 06:20:10 +0000 http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/#comment-246057 [...] Social media marketers talk about conversation, and their general disdain for profiteering. Businesses talk about ROI. Until businesses start seeing tangible ROI, they will not adopt… no matter how great the conversation is. [...] [...] Social media marketers talk about conversation, and their general disdain for profiteering. Businesses talk about ROI. Until businesses start seeing tangible ROI, they will not adopt… no matter how great the conversation is. [...]

]]> By: Dennis Howlett http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/comment-page-1/#comment-244683 Dennis Howlett Sat, 06 Oct 2007 13:44:38 +0000 http://www.elsua.net/2007/10/05/commenting-further-on-roi-and-social-computing-part-ii/#comment-244683 I don't see a way of getting away from the ROI discussion but I think one of the flaws is you seem to be over complicating the problem. On one thing I will disagree. Once you get beyond Trojan mouse implementations then bottom up doesn't work. Thats' the pint where you need the top down buy-in. If that happens then the ROI case should be easier to identify. I say should because what might seem intuitively obvious to you and I is not going to be so in the culturally different CFOs office. I don’t see a way of getting away from the ROI discussion but I think one of the flaws is you seem to be over complicating the problem. On one thing I will disagree. Once you get beyond Trojan mouse implementations then bottom up doesn’t work. Thats’ the pint where you need the top down buy-in. If that happens then the ROI case should be easier to identify. I say should because what might seem intuitively obvious to you and I is not going to be so in the culturally different CFOs office.

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