Comments on: Culture Clash in Office 2.0 – Provoking the Change through Communities http://www.elsua.net/2007/09/18/culture-clash-in-office-20-provoking-the-change-through-communities/ A blog about Knowledge Management, Communities, Collaboration, Learning, Social Computing and Work/Life Balance Mon, 06 Feb 2012 22:56:16 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Atul Rai http://www.elsua.net/2007/09/18/culture-clash-in-office-20-provoking-the-change-through-communities/comment-page-1/#comment-233989 Atul Rai Wed, 19 Sep 2007 10:59:33 +0000 http://www.elsua.net/2007/09/18/culture-clash-in-office-20-provoking-the-change-through-communities/#comment-233989 Hi Luis, I see this more as a clash of cultures in the sense of the organizational structure itself. About managers not understanding the utility of social networking, and computing, and hence, you would hear comments like ... THat guy only does KM (assuming communities are part of a KM initiative). There are specific issues in specific job roles, though, which need to be taken into consideration ... the BPO industry, for example ... the metrics are about how many calls the agent takes ... it becomes a chicken and egg situation ... this wont reduce till agents start networking, and this networking wont be encouraged till this starts reducing. I think this is the conundrum we need to resolve. Hi Luis, I see this more as a clash of cultures in the sense of the organizational structure itself. About managers not understanding the utility of social networking, and computing, and hence, you would hear comments like … THat guy only does KM (assuming communities are part of a KM initiative).

There are specific issues in specific job roles, though, which need to be taken into consideration … the BPO industry, for example … the metrics are about how many calls the agent takes … it becomes a chicken and egg situation … this wont reduce till agents start networking, and this networking wont be encouraged till this starts reducing. I think this is the conundrum we need to resolve.

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