Comments on: Bringing Knowledge, Relationships, and Experts Together

By: Library clips :: The different ways of finding experts :: July :: 2006

Library clips :: The different ways of finding experts :: July :: 2006 — Wed, 16 Aug 2006 01:07:03 +0000

[...] Firstly the more social an enterprise is the more we know who the experts are…like any type of socialising, the more you share and network the more you know about people. If km 2.0 tools are the norm staff will be sharing the type of information not normally teased out. This will become part of our daily information just like reading the newspaper or company daily news, but now we will absorb daily news generated by all staff members (read internal blogs, social bookmarks, wiki’s…all bottom-up tools)…so besides knowing about the external world, or enterprise news according to managers, we will share and read internal news according to staff. How would you ever know there is a staff member in your “India” office who is a champion in wikis…unless that person had an enterprise soapbox (eg. blog, social bookmarks) we may never know. [...]

By: E L S U A ~ A KM Blog » Blog Archive » Enterprise Expertise Management Systems and Organizational Reality

Fri, 14 Jul 2006 19:26:21 +0000

[...] Continuing further with the subject of expertise location in the enterprise I just wanted to point you folks to another follow up weblog post from Dennis McDonald, over at ALL KIND FOOD, around the same subject titled: Enterprise Expertise Management Systems and Organizational Reality. In the past you would remember how we have touched base a couple of times over here on how expertise location, one of the many disciplines from Knowledge Management, is increasingly having much more relevance in the current business world thanks to the emergence of social software which naturally brings forward a much closer interest in finding the experts since, amongst other things, they have now got a much stronger online presence out there than ever before by making use of all of these different user-generated knowledge tools. [...]

By: E L S U A ~ A KM Blog » Blog Archive » Expertise Locators on the Brain - Trusting the Experts

Tue, 27 Jun 2006 12:45:31 +0000

[...] Last week Jack Vinson (I am glad, by the way, to see he is back weblogging again after his vacation) shared one of the most comprehensive weblog posts that I have read in a long while around the always exciting topic of expertise location where he is actually shifting away from the traditional way expertise locators have always been considered: i.e. just tools. Indeed, Jack has written up an impressive weblog post on the subject with some incredible quotes on what expertise location should all be about. He is also referencing some other folks who have been talking about the same topic, sharing as well some interesting insights, such as Harold Jarche, Jay Cross, Dennis McDonald, Shawn Callahan, Ingo Forstenlechner, amongst others. I am also included in his references from a couple of weblog posts I shared on this very same subject not long ago and which you can read some more about here and over here. [...]

By: Knowledge Jolt with Jack

Knowledge Jolt with Jack — Fri, 23 Jun 2006 18:42:09 +0000

Expertise locators on the brain…

One of the longest-lived topics in knowledge management is expertise location, from the early days of electronic yellow pages to the fun of today. What follows are my thoughts and some synthesis from recent articles on the topic….

By: E L S U A ~ A KM Blog » Blog Archive » How Knowledge Workers Would Like to Work

Mon, 19 Jun 2006 11:52:47 +0000

[...] Data Integration and Personalization: Ha ! it looks like Steven was actually preparing everything for when this would come up. “[..] Users ultimately want a dashboard that they can manage whose components can be manipulated in a portal environment. Users want a portal dashboard that can be customized and can include the content, data, and collaboration tools they need to get their work done more efficiently and effectively. [..]” Yes, indeed ! But let’s make sure we are talking about people portals as opposed to information portals. [...]

By: Luis Suarez

Luis Suarez — Thu, 15 Jun 2006 22:47:33 +0000

Hi Dennis ! Thanks a lot for dropping by and for sharing your thoughts with us. I have now taken a look into your last weblog post and it looks very impressive. So much so that I wanted to share some further insights to continue adding into the conversation and I have done so at the following weblog post: Bringing Knowledge, Relationships, and Experts Together in the Enterprise. Your definition as "expertise management system" is actually quite accurate. I would prefer to perhaps use the term "location expertise management" though, which may be much more accurate, going along the lines of your last weblog post on the subject. Have a look into it and see what you think. Thanks again for the feedback !

By: Dennis D. McDonald

Dennis D. McDonald — Wed, 14 Jun 2006 19:36:48 +0000

Luis — thank you very much for such an informed followup to my earlier article. I agree that the key to a working solution may be to focus on the people not necessarily the knowledge. I’ve published a follow u that includes an idea about how a system might work in practice based on currently available concepts and technology and I’d be very interested in getting your reaction to that as well; the follow up article is located here (http://www.ddmcd.com/experts2.html) and is described as follows: ” ‘Bringing Knowledge, Relationships, and Experts Together in the Enterprise’ describes how currently available social neworking technologies might be applied to helping organizations improve access to the expertise that already exists within the organization. Should this be called an “expertise management system”?